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24/7 Software Blog

“France's education chief says that when students go back to school next fall, all mobile phone use will be banned in schools for students roughly 15 and younger,” writes Laurel Wamsley in their recent NPR article entitled “France Moves To Ban Students From Using Cellphones In Schools.”

Wamsley’s article explains that "these days the children don't play at break time anymore; they are just all in front of their smartphones, and from an educational point of view, that's a problem,’ Education Minister Jean-Michel Blanquer said, according to The Telegraph.”

"We are working on this issue, and it can take different forms,’ Blanquer said. ‘You may need a mobile phone, for example for educational purposes, for emergency situations’ so perhaps the phones can be confined to lockers,” Wamsley continues.

According to the NPR piece, “The French educational code has banned using phones in class in elementary schools and secondary schools since 2010. As a result, phones are supposed to be kept in students' backpacks.”

“But apparently that's not what happens,” she writes.

We understand the frustration France’s education chief and faculty face.

But, this message also frightens us.

A cellphone confined to a locker; that only helps in minor emergencies.

What about the severe emergencies that require real-time communication? You know, active shooters, BOLOs, and all other that need proactivity.

It’s 9:00 AM and you've been on your property since 6:30 AM.

Today’s tasks are already taking a toll on you mentally and physically.

You’re tired and stressed out.

Now, you’re shifting your focus to delivering a break-even customer experience.

Wait, break even?

Yes, you’re working tirelessly for the hope that nothing goes wrong.

That nothing happens your customers will notice.

That’d be a good day for you.

That’s not what we like to hear.

We understand that delivering an extraordinary customer experience might not always be at the top of your list.

We get it; you are overwhelmed with all of your responsibilities.

But, here’s the thing – your customers keep your lights on and doors open.

Customer experience should always be your #1 priority.

Today, we want to help you improve your capabilities, so you can focus on your customers before anything else.

“E-cigarettes and vaping are being banned in indoor public areas in New York, after Gov. Andrew Cuomo signed a bill into law that will place the same restrictions on new and old nicotine delivery systems,” writes Bill Chappell in their latest NPR article entitled “New York Bans Vaping Indoors In Public: State Law Classes E-Cigs With Cigarettes.”

According to Chappell’s article, "These products are marketed as a healthier alternative to cigarettes but the reality is they also carry long-term risks to the health of users and those around them,’ Cuomo said, in a news release about the signing. ‘This measure closes another dangerous loophole in the law, creating a stronger, healthier New York for all."

“Citing the lack of broad regulations on what chemicals e-cigarettes can contain and how much nicotine they deliver, the governor's office says, ‘These factors could lead to long-term adverse health effects for e-cigarette users and bystanders," the NPR piece continues.

Chappell comments in the article that “When it takes effect next month, New York's new law will cover vaping under the state's Clean Indoor Air Act. The blanket restriction will not apply to people who want to use e-cigarettes in private homes, in hotel rooms, or at retail tobacco outlets.”

Smoking cigarettes might already be prohibited on your property.

But, what happens if your state decides to pass a similar Clean Indoor Air Act? Do you struggle with cigarette smoking offenders as it is?

Now, you’ll have to add another prohibited item to the list. What a headache, right?

“The war in Syria is a conflict of the social media age. Everyone — the rebels, the government, ordinary citizens, everyone — has a cellphone,” according to Joe Palca’s recent NPR article entitled “Activists Build Human Rights Abuse Cases With Help From Cellphone Videos.”

“And that means almost no bad deed goes unrecorded by someone,” Palca continues.

According to the article, “A Syrian-born human rights lawyer in Washington, D.C., is collecting those videos, hoping someday they will be used to build criminal cases against the perpetrators of the violence.”

“But he also faces a major problem: The volume of videos is staggering,” writes Palca.

"We have 600,000 videos, and we're in the process of downloading almost 2,000 videos a day," says Mohammad Al Abdallah, executive director of the Syria Justice and Accountability Centre, a nonprofit supported by the State Department and a handful of European governments, in Palca’s NPR article.

This article caught our interest immediately. Why?

The power of text communication comes to mind.

Technology is evolving, and the benefits of a texting system can be profound for your property’s operation.

We get it; the obstacles for Abdallah are greater since he is challenged with reviewing hundreds of thousands of videos.

But, the key takeaway here is the opportunity technology such as this offers.

Abdallah can use it to build human rights cases against the bad guys, and you can catch people before and during offenses on your property.

Can you imagine the abilities you gain by enlisting hundreds, thousands, and even millions of eyes to prevent, deter, and build cases against offenders of all kinds?

Now, you can ensure all bad deeds are seen and reported.

“When it comes to customer satisfaction among airline passengers, Spirit Airlines ranks dead last,” shares Kathryn Vasel in her latest CNNMoney article entitled “America's least favorite airline (hint: it's not United).”

According to Vasel’s article, “For the third year in a row, the ultra-low cost carrier had the lowest score in the travel report from the American Customer Satisfaction Index (ACSI). Spirit scored a 61 on a 100-point scale.”

If you’ve flown with Spirit prior to reading today’s article, you’re probably not surprised.

“Spirit is known for its "bare fares" – cheap tickets that are stripped of any additional amenities. That means passengers will pay for things like printing a boarding pass at the airport or beverages during a flight,” writes Vasel.

From our experience, customer satisfaction goes beyond overcoming nickel and diming your customers.

It involves a complete experience. Agree?

But, according to Vasel, “Spirit said it's made substantial strides in the past year.”

"Spirit's committed to improve its operations and customer service,’ a company spokesman told CNNMoney. ‘Beginning last spring, Spirit initiated a number of programs that have led to major improvements in on-time performance and a 64% reduction in complaints year over year," says Vasel.

Now, that’s better news, right?

We’re calling it now.

This year will be the year of the unified solution. But, you’re probably wondering how we know this, right?

It’s because operations are motivated to employ Proactive Operations, which makes unified solutions the obvious answer.

You can’t apply the Proactive Operations methodology without the intention of maximizing your efficiency. There’s no way around it.

How efficient is using multiple tools – from various vendors – to operate? It’s not efficient in any way. It’s what so many operations are still doing.

But, we know 2017 will be the year you move away from this model.

The current approach of using individual tools forces you to maintain a reactive state, because you always depend on different applications to perform well.

It also means you’re relying on different vendors to remain effective.

It’s not the case with unified solutions.

A unified solution is one solution that helps you cover all bases – they evoke Proactive Operations.

This mindset will help you reach a new level in 2017.

So, let’s get started.

Make 2017 the year you transition to a unified solution for good.