Our Customers Love Us

Check out what some of our customers have to say about us.

"In a lawsuit, if something is not documented, it is as if it did not happen because witness memories are unreliable. And if an incident is documented poorly, either because it is substantively incomplete or just looks sloppy, a jury might conclude that the author is casual about following important policies and procedures. Use of 24/7 Software’s Incident Management System goes a long way towards showing that you have not only met, but exceeded, the required standard of care."

Steven A. Adelman
Adelman Law Group, PLLC, Scottsdale, AZ

Adelman Law Group

"At the Air Canada Centre we use CMMS, IMS, Lost and Found and the Text Communication modules. Since implementing the CMMS module, our facility maintenance management has drastically improved. Before using CMMS, we were capturing and recording roughly 20% of all corrective building work. Now all work completed in our facility is captured thanks to the easy web and mobile request forms that anyone in our organization can use to submit requests.

Our trades completing the work have access to their specific work to ensure the status and notes associated with work are updated in a timely fashion. We are completely paperless when it comes to submitting, dispatching and closing work orders. CMMS also houses all of our assets and tracks preventative maintenance year round. Being able to track and ensure our preventative maintenance gets done extends the life of our building assets, and it’s all captured in one centralized database. I would definitely recommend 24/7 Software as a Computerized Maintenance Management Solution."

Julia Chiarelli
Maple Leaf Sports and Entertainment

MLSE

"I’m not sure if I can say enough about 24/7 Software. We started looking for a texting system and found so much more. The AT&T Performing Arts Center uses IMS, CMMS and Lost & Found along with the text system. Then CheckPoint came along and has significantly changed the flow of information and record keeping for inspections. It also made the guard tour possible for us. The ability to place tags wherever we need and specify what to look for at each location is huge. The new platform is great as well. It gave us the flexibility to use each module in the arts even though it was built for stadiums. The staff of 24/7 Software are awesome to work with because they care about the needs of your venue and respond quickly. I tell everyone I can about 24/7 Software."

David Gilster
AT&T Performing Arts Center

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"What a great tool this has been to enhance our customer service and efficiently document and track lost and found items. In a busy airport environment like ours, the 24/7 Software system easily handles our needs. The matching feature and the ability to mass update records has been quite the time saver. We are also about to utilize the web form so our visitors can go to our website to report their lost items. This Lost and Found system is everything we had been looking for and more. I’m sure once the secret gets out that such a product exists, many more airports and venues of all kinds will get on board. We are proud to be one of the first airports to have implemented it."

Louis Poinson
Philadelphia International Airport

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"We recently started using the Incident Management System (IMS), Lost and Found, and Text Communication modules. We have seen a positive impact from all of the systems but the IMS system has made the biggest difference. We have been able to track problem employees and forklift incidents have declined. In addition, we have gotten a few TrackPad apps, which have made it possible to better help our customers on the show floor and capture more data to help in planning for the future. We saw the system in action at a couple other venues around the country and realized some of our deficiencies. We knew doing this would help us in the advancement of our facility."

Chris Brawner
Kentucky Exposition Center

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At BBVA Compass Stadium we use the IMS for 24 hour security and during events in our command posts. We operate 2 event command posts and I can only be in one post at a time. The IMS allows me to monitor the radio/phone/text, etc. incidents that are coming in while being the decision maker on major issues. The IMS gives me the ability to monitor all behind the scenes activity during an event. Post event, I use it to generate reports to have should an issue arise in the future with a guest bringing litigation forward. The day of digging for a file in a box 6 months after an event is over! For day to day, we use IMS to hold subcontractors and departments accountable for incidents that are assigned to them…response time to calls, closing out incidents, if a work order is needed after the response to a call, etc., etc.

Amber Godspeed
BBVA Stadium

BBVA Stadium

24/7 Software is beneficial to our property as a whole! We have a multi-use facility that incorporates retail, hotel, residential and commercial buildings. 24/7 Software has allowed us to communicate amongst the different departments involved in all daily activities, as well as special events because we have the capability to use mobile devices that track incidents, checklists, pre & post event details and more while using in real time. 24/7 Software keeps all staff members up to date at all times, which really makes a difference during critical events, whether it is security related to maintenance related items. The analytics & reports are also extremely critical in my operation, and 24/7 Software has provided simple, user-friendly options on how to auto-receive these reports. The product is customizable to every property and extremely user-friendly. 24/7 Software’s staff is incredibly helpful and have always made us feel like the #1 priority when it comes to needing assistance. Overall, 5 stars!!

Ashley Alba
Swire Properties, Inc

Swire Properties, Inc.

I am the project manager for the Metropolitan Protective Services Inc. National Harbor contract and we use the 24/7 Software Activity Log, Lost and Found, Incident Management System (IMS), and Task Manager. I have a background in law enforcement, and the 24/7 Software system has proven to be one of the most advanced systems that I have used for incident management and daily activity logs.

The ability to separate special events from regular daily events, generate reports on just about anything, and track incidents to small specific areas are a great feature. Being able to generate specific reports and analyze special events allows me to prepare my officers better and improve operations for the next event.

The report generated from the IMS allows me to prepare better training and areas that need increased patrolling. All the features on 24/7 Software have helped to increase the efficiency of our operation here. This is a great system.

Gary Thompson
National Harbor

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24/7 Software has revolutionized how the Giants track and respond to incidents in the ballpark. Innovation is an important organizational objective, as we are in Silicon Valley – the hub of world technology. The 24/7 Software programming allows us to stay ahead of the curve as we utilize the ever growing technology to refine our operation systems to better serve our customers and enhance the ballpark experience. We appreciate the 24/7 Software staff tireless efforts to work with its clients to listen to and execute programming modifications to improve and develop concepts relevant to our business.

Jorge Costa
AT&T Park

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When I arrived at Bridgestone Arena we had the IMS module in place by 24/7 Software. I was happy to see the system in use by our Command Center aiding in the documentation of incidents and calls for our events. After attending the 24/7 Software Focus Group meetings, I felt that we could be implementing the system further in our arena.

I learned that there were several more modules that would be beneficial to the Department of Public Safety here at Bridgestone Arena. I went ahead and added the Activity Log module for our daily Facility Officers to track their shift activities and also the Lost & Found module to better organize our lost & found clutter. I am extremely happy with the Activity Log, and the newly added Lost and Found module appears to be a big success both with guests and our Public Safety staff. We also have added the TrackPad module which will be implemented soon with our Incident Report Writing staff.

While not fully rolled out yet, we are very excited about this simplified incident report writing system to be used in the field. 24/7 Software has provided us with the tools needed to document all incidents and activities on an event and daily basis. Having used several different incident tracking programs, I find 24/7 Software to be one of the easiest and most user-friendly platforms out there.

Chad Ludkey
Bridgestone Arena

Bridgestone Arena

International Speedway Corporation partnered with 24/7 Software last year and adopted their innovative text messaging system technology to help provide thrilling and safe Guest Experiences at our 13 facilities across the country. The 24/7 Software system allows our guests to communicate immediately and directly with our on-site command centers for any emergency, informational or other assistance. We greatly appreciate 24/7 Software’s proactive responses to our system use questions and enhancement suggestions, allowing an even greater ability to respond to our Guests needs during an event. We look forward to a long-term relationship with 24/7 Software.

Dean Kurtz
International Speedway Corporation

International Speedway Corporation

Before 24/7 Software, we used paper-based records and an excel spreadsheet. This was very limited and was not legally admissible in court. 24/7 Software IMS has changed that and has made our company more professional in its operations. To have a simple and comprehensive system that all levels of our staff can use undoubtedly saves lives when dealing with crowd dynamics as we can respond to incidents in real time without any delays in communication.

Andrew McQuillan
Select Management and Security Ltd

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Once 24/7 Software was identified as Criterion’s IMS, implementation was almost immediate, beginning first with hospitals in our Arizona market. Criterion now uses 24/7 Software in over three dozen hospitals and medical centers. The results have exceeded Criterion’s expectations as 24/7 Software provides our line healthcare security offices with a system that helps to protect patients, staff, visitors and Criterion’s officers.

Robert A. Buchanan
Criterion Security

Criterion Security

Here at the Pepsi Center, we use the following modules: Activity Log, Task Manager and IMS for the Security Department. The Activity Log helps streamline the activities we do daily because not all things are considered an incident. Our employees love how simple the Activity Log is to use even for the non-computer-friendly agents we have. The Task Manager is great to make sure all tasks or jobs are getting done for the day and to be able to send a text or email to you for a reminder. At 24/7 Software’s conference, I learned that the task module is so full of capabilities and I’m excited to get it implemented for our Department. These systems are very easy to use, and 24/7 Software’s Account Support Team are wonderful folks that LOVE to help you mainstream their system to work for your company!

Jean Howery
Kroenke Sports & Entertainment

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Evaluators found the 24/7 Software text message system presented quick and immediate results. This allowed Incident Command to respond and address issues within 5 to 10 seconds after receiving texts from spectators. Evaluators agreed that the 24/7 Software text messaging system provided uncomplicated user friendly capabilities. This system is fully featured and provided intuitive user interface mechanisms throughout the software.

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National Center for Spectator Sports Safety & Security

NCS4 Southern Miss

We are using the IMS and the text message modules of the 24/7 Software system. The system has worked so well for our events, that we are now using the IMS system 24/7 to maintain a central place where all our incidents are kept. This has greatly sped up the response time to any incident inquiries. Plus the text message system has improved our customer marketing and safety during events. Would highly recommend the 24/7 Software system to anyone.

Chris Clemerson
KFC Yum! Center

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24/7 Software has saved so much time for me personally. Gathering monthly totals, finding past events, correcting inaccurate entries, and more, are now so fast and easy. No more thumbing through pages and pages of logs. I can search for specific events within specific perimeters and have what I need within seconds.

Carl Adcock
Glenwood Regional Medical Center

Glenwood Regional Medical Center

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