19 October, 2017
"In a lawsuit, if something is not documented, it is as if it did not happen because witness memories are unreliable. And if an incident is documented poorly, either because it is substantively incomplete or just looks sloppy, a jury might conclude that the author is casual about following important policies and procedures. Use of 24/7 Software’s Incident Management System goes a long way towards showing that you have not only met, but exceeded, the required standard of care."
When I arrived at Bridgestone Arena we had the IMS module in place by 24/7 Software. I was happy to see the system in use by our Command Center aiding in the documentation of incidents and calls for our events. After attending the 24/7 Software Focus Group meetings, I felt that we could be implementing the system further in our arena.
I learned that there were several more modules that would be beneficial to the Department of Public Safety here at Bridgestone Arena. I went ahead and added the Activity Log module for our daily Facility Officers to track their shift activities and also the Lost & Found module to better organize our lost & found clutter. I am extremely happy with the Activity Log, and the newly added Lost and Found module appears to be a big success both with guests and our Public Safety staff. We also have added the TrackPad module which will be implemented soon with our Incident Report Writing staff.
While not fully rolled out yet, we are very excited about this simplified incident report writing system to be used in the field. 24/7 Software has provided us with the tools needed to document all incidents and activities on an event and daily basis. Having used several different incident tracking programs, I find 24/7 Software to be one of the easiest and most user-friendly platforms out there.
At the Air Canada Centre we use CMMS, IMS, Lost and Found and the Text Communication modules. Since implementing the CMMS module, our facility maintenance management has drastically improved. Before using CMMS, we were capturing and recording roughly 20% of all corrective building work. Now all work completed in our facility is captured thanks to the easy web and mobile request forms that anyone in our organization can use to submit requests.
Our trades completing the work have access to their specific work to ensure the status and notes associated with work are updated in a timely fashion. We are completely paperless when it comes to submitting, dispatching and closing work orders. CMMS also houses all of our assets and tracks preventative maintenance year round.
Being able to track and ensure our preventative maintenance gets done extends the life of our building assets, and it’s all captured in one centralized database. I would definitely recommend 24/7 Software as a Computerized Maintenance Management Solution.
The 24/7 Software Incident Tracking System has been immensely beneficial in improving the efficiency of our operation and the general documentation of incidents throughout our events. We have recently rolled out mobile TrackPads to some of our part-time staff and have seen great improvement in the document writing from our staff members.
The support staff from 24/7 Software are always extremely helpful and willing to iron out any problems or concerns we are having while using the system. On top of being readily available to meet online for any questions we may have, Patty Flaherty, was recently on site to lead a training class with both our full-time and part-time Stadium Operations staff. She did a wonderful job of catering the class to the specific needs of each user, all while keeping the content interactive and open to discussion. Patty has been a fantastic resource for us as we continue to develop our usage of the 24/7 Software system.
We look forward to continuing to work with 24/7 Software to improve our game day operation here at the Oakland Coliseum and would highly recommend them to any company looking to improve the efficiency and performance of their facility operation!
We have found the 24/7 Software Request Tracker to be a great compliment to the 24/7 Software Incident Management System. We rely on the Request Tracker to help us manage our mobility assistance services. The Request Tracker gives us the ability to automatically send text messages to our guests keeping them informed about the status of their mobility assistance request (request received, assistance dispatched, etc.). The guests love getting the text updates and our staff can more efficiently manage their workload.
With the opportunity to design and build our event operation from the beginning as we are constructing our stadium, at the same time, I know it was vital to have 24/7 Software a part of our program. The modules offered by 24/7 Software will be used by all departments to increase efficiency in our overall stadium operation. By utilizing these modules we are able to maximize the guest experience and reduce our risk. We are able to track and document all incidents, tasks, work orders, lost and found, inspections and guard tours. 24/7 Software enhances awareness, communication, and documentation. The system works cross-departmentally, which helps strengthen the entire operation as a whole.
We are currently using the IMS, CMMS, and Lost and Found. IMS is being used to capture all Security, Medical, Facilities, and Quality Control Incidents. The CMMS is being used as an extension from the Facility’s IMS incidents, and also being used for maintenance scheduling and equipment inventory. The system allows much greater transparency between departments and allows us to configure more efficient workflows for all departments from venue management to client services. They have a great recommendation among professional sports clubs, the customer service is through the roof, and they understand the industry quite well.
24/7 Software is beneficial to our property as a whole! We have a multi-use facility that incorporates retail, hotel, residential and commercial buildings. 24/7 Software has allowed us to communicate amongst the different departments involved in all daily activities, as well as special events because we have the capability to use mobile devices that track incidents, checklists, pre & post event details and more while using in real time. 24/7 Software keeps all staff members up to date at all times, which really makes a difference during critical events, whether it is security related to maintenance related items. The analytics & reports are also extremely critical in my operation, and 24/7 Software has provided simple, user-friendly options on how to auto-receive these reports. The product is customizable to every property and extremely user-friendly. 24/7 Software’s staff is incredibly helpful and have always made us feel like the #1 priority when it comes to needing assistance. Overall, 5 stars!!
Here at the Pepsi Center, we use the following modules: Activity Log, Task Manager and IMS for the Security Department. The Activity Log helps streamline the activities we do daily because not all things are considered an incident. Our employees love how simple the Activity Log is to use even for the non-computer-friendly agents we have. The Task Manager is great to make sure all tasks or jobs are getting done for the day and to be able to send a text or email to you for a reminder. At 24/7 Software’s conference, I learned that the task module is so full of capabilities and I’m excited to get it implemented for our Department. These systems are very easy to use, and 24/7 Software’s Account Support Team are wonderful folks that LOVE to help you mainstream their system to work for your company!
I’ve been in the sports industry for 15 years, and I’ve seen and used a lot of software tools that were created for the purpose of tracking incidents, communicating with fans via text, etc. While some of those other products have some nice features, 24/7 Software is the only company that brings all of those features together in a seamless, easy to use
The modules are easy to learn, use and can efficiently be taught to others. 24/7 Software understands the industry and does a great job of communicating regularly with its clients to find out their needs so they can understand the challenges that exist day-to-day. They are always proactively testing ways to integrate new modules that make our jobs easier and makes our stadium operate more efficiently.
I would highly recommend 24/7 Software to any of my colleagues searching for a new way to take their operation to the next level. The folks at 24/7 Software are as good as it gets.
We have been using 24/7 Software for the 2017 season. We are using both IMS and CMMS modules. 24/7 Software has given us the ability to track calls for service not only on a game day but as a 24/7 facility.
We use the game mode feature for game days to report and track incidents around the stadium. This has made incident reporting easily manageable for all staff. The ability to instantaneously upload videos and photos from mobile devices into a call is a great positive for our organization.
The CMMS system has made it very easy to track out costs of repairs resulting from calls for service. The customer service has been great, and I have had all my questions or issued resolved immediately. I would recommend this system for any venues that would like to track data around your properties.
