Lost & Found

Simple. Hassle-free. Intelligent Software to Improve your Customer Experience.

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Lost & Found Dashboard

Transform your Lost & Found function into a streamlined, easy, and even enjoyable process. Lost items create headaches for staff and guests alike. Our Lost & Found software eliminates the pain by providing you with a fast and reliable way to enhance customer experience, build guest loyalty, and increase your return-to-owner rates.

Improve Your Customer Experience with Web Forms

Let guests report their lost items directly from your website. Visitors can enter their lost item information directly on your web form, which reduces the number of phone calls and staff hours to identify and document lost items.

Intelligent Item Identification

If an item is found, our system will match it to an item reported as lost. All matching items appear magically when you complete a Lost Claim form so you can find items in seconds.

Email or Print Receipts and/or Storage Tags

Eliminate the storage chaos and tag your found items easily. Ensure that the correct item goes to the proper owner.

Comprehensive Digital Records

Generate reports that provide a clear understanding of what you have in Lost & Found – what it is and how long it’s been there, so you know what to do with your unclaimed items.

Capture Signatures

Easily capture the signatures of your guests when returning their item using our integration with electronic signature pads from Topaz Systems.

Barcode Inventory

Include barcodes on your storage receipts, allowing you to quickly scan items and release them to your guests.

Easily generate reports from your Lost & Found module so that you can locate any item and its status at any time. Identify trends and relevant data to inform your internal processes and improve the efficiency of your Lost & Found function.

Easily generate reports from your Lost & Found module

Some examples of the reports and type of information you can retrieve from our system:

  • Count of Lost Claims by Category
  • Count of Found Items by Category
  • Found Items Added Daily
  • Lost Claims Added Daily
  • Claimed Items Added Daily

Easily generate reports from your Lost & Found module so that you can locate any item and its status at any time. Identify trends and relevant data to inform your internal processes and improve the efficiency of your Lost & Found function.

Build Web Forms for your website

Item Status
Offer your guests the ability to check the status of their items whenever they want.

Configure Messages
Configure messages that are displayed to users when items are found or if there is still no identified match.

Responsive Forms
Forms are designed to be responsive and viewable on mobile devices and tablets.

Super simple to use

One-Click Lost Claim
Add a lost claim with one-click. Fill out the necessary fields and the system will immediately begin searching for the item.

See Matching Items
Easily see all items that match lost claims in one view to easily identify all items that have a corresponding item in inventory.

Claimant Details
Add claimant details to a lost item form, update the status, and immediately generate a receipt so that the happy guest can retrieve his or her item.

Export
Export lost claim, found items, and matching items data across the entire module.

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Lost Items Are a Bummer

No one likes it when they lose something and the time it can take to report a lost item can feel like salt in a wound. Lost items take valuable staff time and training on your end. Our Lost and Found software is an easy, inexpensive way to enhance customer experience and build guest loyalty.

REPORT LOST ITEMS FROM YOUR WEBSITE
Let your guests report their lost items directly from your website. Reducing the number of phone calls and staff hours to handle lost and found items.

MATCH LOST ITEMS TO FOUND ITEMS
If an item is found, the system will match it to an item reported as lost.

EMAIL OR PRINT RECEIPTS AND/OR STORAGE TAGS
Eliminate the storage chaos and tag your found items simply. Ensure that the correct item goes to the proper owner.

FULL & CONSISTENT DIGITAL RECORDS
Allows for reports, analytics and a clear understanding of what you have in Lost & Found – what it is and how long it’s been there, so you know what to do with your unclaimed items.

Drop us a line

We'd Love to Hear from You!

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Hundreds of customers trust us to lead the way in Proactive Operations.

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Read Success Stories
MLSE
 
"At the Air Canada Centre we use CMMS, IMS, Lost and Found and the Text Communication modules. Since implementing the CMMS module, our facility maintenance management has drastically improved. Before using CMMS, we were capturing and recording roughly 20% of all corrective building work. Now all work completed in our facility is captured thanks to the easy web and mobile request forms that anyone in our organization can use to submit requests."

Julia Chiarelli
Maple Leaf Sports & Entertainment

Philadelphia International Airport
 
"What a great tool this has been to enhance our customer service and efficiently document and track lost and found items. In a busy airport environment like ours, the 24/7 Software system easily handles our needs. The matching feature and the ability to mass update records has been quite the time saver. We are also about to utilize the web form so our visitors can go to our website to report their lost items. This Lost and Found system is everything we had been looking for and more. I’m sure once the secret gets out that such a product exists, many more airports and venues of all kinds will get on board. We are proud to be one of the first airports to have implemented it."

Louis Poinson
Philadelphia International Airport

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"I learned that there were several more modules that would be beneficial to the Department of Public Safety here at Bridgestone Arena. I went ahead and added the Activity Log module for our daily Facility Officers to track their shift activities and also the Lost & Found module to better organize our lost & found clutter. I am extremely happy with the Activity Log, and the newly added Lost and Found module appears to be a big success both with guests and our Public Safety staff. We also have added the TrackPad module which will be implemented soon with our Incident Report Writing staff."

Chad Ludkey
Bridgestone Arena

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"U.S. Bank Stadium’s mobile app has Text Communication built-in, and any issue or incident reported this way goes right to our Text panel. The Lost & Found module is integrated into our website for guests to submit lost item claims from anywhere. We’ve also created web forms on our intranet for staff to request credentials and parking hangtags and to submit visitor requests and work order requests. The work order requests are sent to the maintenance team via the Computerized Maintenance Management System (CMMS)."

Billy Langestein
Director, Event Services | U.S. Bank Stadium

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“24/7 Software is not only a software provider but a company that cares about the success of their customers. We continue to feel wanted by 24/7 Software and are confident that won’t change. We were impressed by their enthusiasm for their suite of products and with their desire to help meet our specific and unique requirements. They have always looked at ways of how the system can be improved and continue to deliver a first-class customer service experience. The only system that we felt could appeal to all of our needs was the one available through 24/7 Software, a US-based software company."

Jeff Cards
Ground Superintendent | Lord's Cricket Ground | Marylebone Cricket Club

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Lost & Found Dashboard
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