Messaging software that enables rapid real-time communication & resolves real-world problems.
Messaging software for all your operational needs
The Conversations module is designed to empower your customers, patrons, employees, and visitors to provide feedback and updates in real-time to your operations team, providing your staff the necessary communication tools to respond quickly. Answer questions, resolve incidents, and handle requests as they are reported - all via SMS, MMS or WhatsApp message with one comprehensive platform with robust reporting.
Configure your communication inboxes based on the type of incoming communication. Develop and assign short codes to these inboxes to ensure each inbox can be used for different purposes.
As messages come in, they will be color-coded based on the status of the conversation so that no communication gets overlooked.
Conversation Thread History
All conversations contain the date and time stamp of the threads. If communication gets forwarded for resolution to a specific user or linked to our Incident Management System, that information is documented as well.
Event-Day Alerts via Messaging Software
Send traffic, weather, parking, or news alerts to a selected group of contacts in order to immediately notify them of relevant information.
Set up messages to be sent to a group of contacts at a select date and time. Easily tie this to a specific event or occasion. We can also send out messages based on event markers!
Create unlimited user groups and text important alerts or messages to a group of contacts. Messages can be generated and sent on the fly or scheduled in advance creating an efficient method for mass communication.
- Easily Add Group Members
Users can easily add members to a group via a fly-in window. Populate as many fields to the contact information as you would like including a photograph of the individual.
- Track Communication History with Users
View all conversations based on the short code that group members have texted into when you pull up their contact information.
- Easy and Fast Incident Reporting
Send mass messages to any user group at any point and customize whether recipients have the ability to reply to the messages. Quickly send follow-up messages to the group to stay in constant communication throughout the day.
Generate comprehensive reports easily that provides conversation history, response times and resolutions. Generate summary reports that can be scheduled and sent directly to your inbox so that you can keep track of everything without even logging into our system!
- Track Conversation Metrics
Generate reports that document the number of conversations and priority of these messages. Provide users with the ability to filter by department, keyword, facility and more.
- View Conversation Threads
Generate reports in which you can see high priority conversations to see exactly what was communicated and how problems were resolved.
Conversations communication channels include Short Code SMS, Long Code SMS, and Multimedia Messaging Service (MMS). Incorporating additional communication channels, such as WhatsApp, allows patrons an accessible way to communicate with stadiums and other facilities around the globe.
Why it’s important to integrate WhatsApp
- Most popular messaging app
- Over 1 billion users message to businesses each week
- Over 1 billion daily active users and 2 billion monthly active users
- Universal solution to message in over 180 countries
- Provides your international guests with a way to communicate with your facility.
- Internal Employee Communication
Provides employees with another communication channel to stay in touch with real-time communications throughout an event at your facility.
- Message Delivery Reliability
Efficient delivery of rich-text media between fans and teams. Receiving this media allows your staff to be proactive in responding to incidents or questions.
- Choice of Messaging Platform
Provides all guests an alternative messaging platform to easily communicate with your teams. This can help keep fan engagement and enjoyment high, to increase audience retention, and reduce risk.
- Accessibility for Domestic and International Visitors
Offers both employees and domestic and international patrons, an effortless way to message back and forth with your command center. In turn, your team can feel at ease that all guest inquiries are being taken care of quickly.
Our customers love us.
It's easy to use. But you're not alone.
Strategic and planned training allows for a successful implementation.
24/7 Software’s platform is utilized in the world’s greatest properties.
Through your platform, you have 24/7 access to our Learning Management System (LMS).
We don’t believe that you should be charged extra for your questions!
Start Being Proactive With 24/7 Software Today
With 24/7 Software's unified platform, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers - proactively.