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incident management system

Real-time reporting, so nothing gets missed. Ever.

IMS POWER

The most user-friendly Incident Management System on the market allows for smooth implementation and adoption by all staff – even part-time or seasonal employees. All incidents are reported to a central repository – in real time – from multiple people in multiple locations – so nothing gets missed, and nothing gets lost! Ever.

INSTANT COMMUNICATION
Immediate details and status of an incident via text, email or 24/7 Software Communicators.

MULTIPLE USERS IN MULTIPLE LOCATIONS
When a user makes or updates an entry, it immediately appears on all screens for those that have permission to see them.

DEPARTMENT SEGMENTATION
Permissions allow people to see what they need to see. Segmenting information keeps people organized.

COLOR-CODED DISPATCH QUEUE
Incidents are color coded by status so that nothing gets overlooked.

ELIMINATE PEN & PAPER

We know what happens with all of those notes – it takes way too much time to get the information off the page and into a computer or worse, it just gets missed. Let’s not ignore how easy it is to retrieve when you need it next year! ALL the information about an incident connects directly to that incident – even if there are multiple people working on it. ALL pictures, videos, witness statements, signatures, and/or any related document about that incident stay with that incident. Oh, and did we mention that it’s accessible when you need it with just a click of a button. Even next year!

DIGITAL PAPER TRAIL
All communication, incident details and related documents strengthen liability defense.

LINKING INCIDENTS
When incidents come in separately but are connected, with a click of a button, they can be linked to preserve the accuracy of your records.

LOCK INCIDENTS
Lock incidents to prevent further edits from that point forward.

CUSTOM FIELDS
Quickly create custom fields for incidents to record information that is unique to your facility.

 

AUTOMATION

In this day and age, your Incident Management software should work for you instead of you working for the software. Ever purchase a software program because it sounded great but then couldn’t implement it? We have a collection of those and have worked tirelessly to ensure our customers have the exact opposite experience. When you use the 24/7 Software Incident Management System, your software does the work you want it to. When you want it to.

ALERTS & NOTIFICATIONS FOR INCIDENT TYPES
Schedule an alert to one or more people when a specific incident, trend, or location is reported.

DEVELOP PROTOCOLS
Set up protocols to display by incident type so that your operators know what to do.

RESOURCE ALLOCATION
View the number and details of incidents assigned to each to determine who may be quickest to respond.

TASK MANAGER
Send automatic notification by text/email/device to individuals and remind them when tasks are due.

ASSOCIATED PERSON DATABASE
Store and easily access information including photos of persons involved in other incidents.

 

REPORTING & ANALYTICS

What you don’t know impacts operation efficiency and customer experience. Getting the information just shouldn’t be an all-day job! Because our Incident Management System is so easy to use, your staff actually uses it. Now you can have valuable information that you can use. Our one-click reports and comprehensive statistics give you all the data that you need to increase your operational efficiency. The reports arm you with a complete historical database to protect against future liability as well – now that’s powerful!

1-CLICK REPORTING
Report filters allow you to pull any and all information from the system. Customize it the way you need!

 

EASY TO USE

Technology is great if it gets used. Technology-challenged staff poses a barrier for that to happen. We have developed our Incident Management System to be easy to use and easy to implement.  As the most user-friendly system on the market, our system requires minimal training and is quickly adopted by all of your staff, including part-time or seasonal employees.

EASY INPUT
In seconds a new incident can be created.

EASY TO LEARN
Our training team trains your staff and supports them.

EASY TO MAINTAIN
Our software is web-based, and so you won’t need your IT department to do the update.

EASY TO GROW
All of 24/7 Software integrates. All of our training /support staff know all of our software too. You will never be passed off to someone else that specializes on that other component.

 

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“We started using the 24/7 Software Incident Management Software at the beginning of the 2016 MLB season to track facility maintenance issues and requests at our ballpark on game days. The transition from our previous tracking software has been nothing but smooth. The ease of use and the incredible number of features and customizable settings made this a no brainer for our venue. This system allows us to track incidents in real time and generate a plethora reports following an event. Our client success specialist (Patty Flaherty) has been a tremendous help in getting us going. She continues to assist us in implementing even more features to improve our facility operations. We were in need of a new incident tracking program after our previous system became dull and outdated. After researching several different programs, 24/7 Software’s IMS was hands down the favorite amongst our management team. The user friendliness along with the ease of generating many different types of reports is what really won us over.”
PATRICK DOLAN  OPERATIONS MANAGER, CITIZENS BANK PARK, SPECTRA VENUE MANAGEMENT