Skip to content

Incident Management System

Command. Control. Dispatch.
All on one pane of glass.

The most powerful Incident Management System (IMS) and response platform for web and mobile are also the most user-friendly on the market. Track all of your incidents in real-time from a robust Dispatch Queue that is fully configurable. Build your workflows, immediately dispatch personnel, maintain a detailed history of all incident records, ensure that resolutions happen as fast as possible, and adhere to your protocols and standard operating procedures.

24/7 Software’s Incident Management System is all you need to track, document, manage, resolve, and report incidents.

Communication icon

Instant Communication

Receive the details and status of an incident via text, email, or 24/7 Software Communicators, which are mobile applications that give users the ability to fill out incident forms and resolve issues in the field (available for iOS and Android). Administrators and Supervisors can also view the Incident Management System and utilize it with full functionality on tablets. Bring your command center with you everywhere!

Queue icon

Color-Coded and Configurable Dispatch Queue

 Incidents that appear in the Dispatch Queue can be color-coded by status so that users in the Command Center can see the status of everything happening in your venue and ensure that nothing gets overlooked.
Documentation icon

Configurable Incident Forms

Administrators can configure incident forms to document and resolve incidents based on the incident type, your specific process, or by department. Users can add both short and long forms to document as much detail as necessary but still enable immediate dispatch.

Multimedia icon

Multimedia Uploads on Incident Records

When users are on scene, they can include photos, videos, and other attachments related to the incident to be included in the incident record. Users who send in text messages can also include multimedia. All media files stay with the incident record and are accessible in your incident logs.

Files icon

Extensive Documentation

Every record, note, detail, change, and associated user is documented inside the platform. All information related to an incident record and any modifications are time and date stamped to ensure an extensive audit trail that can never be manipulated. Track information with iron-clad confidence.

Dispatch icon

Immediate Dispatch

Assign people, teams, or devices to incidents directly from the Dispatch Queue with one click. Ensure incidents are resolved quickly and are documented appropriately, as users can indicate they are on scene directly from their mobile devices. Communicate with your users and first responders about the incident without ever having to leave the queue.

Incident Management System + Live Mapping + Mobile = ❤️

Live mapping icon

Live Mapping

Situational Awareness

Learn More
Tablet icon


Mobile Incident Reporting
Learn More
Mobile App icon

Mobile App

Incident Management Mobile App

Learn More

Hundreds of customers trust us to lead the way in Proactive Operations.

Read success stories

It's easy to use. But you're not alone.


Strategic and planned training allows for a successful implementation.

Expert Community

24/7 Software’s platform is utilized in the world’s greatest properties.


Through your platform, you have 24/7 access to our Learning Management System (LMS).


We don’t believe that you should be charged extra for your questions!

IMS in action

Start Being Proactive With 24/7 Software Today

With 24/7 Software's unified platform, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers - proactively.