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Exceeding customer expectations is a key ingredient to successful operations. Supercharge your Incident Management System (IMS) with our request tracking software to increase staff efficiency and enhance performance. Track and communicate Requests in a separate window or integrate the experience into your Incident Management Dispatch Queue and never overlook a customer request again.
Let your customers know that their request was received, dispatched, and completed all via text message.
Requests that appear in the Dispatch Queue are color-coded by their timeline status so that users in the Command Center can see the status of everything happening in your facility and ensure that all requests are handled.
Whether a Request is related to transportation, escorts, food and beverage, housekeeping, or it comes from your suites or priority areas, you will be able to immediately dispatch the right person to handle the request instantaneously.
Keep everyone in the loop by setting up request reminders, which can be sent via text and email to staff so that they have a record of when requests are performed.
Create a configured web form that lets your guests submit Requests anywhere at any time.
Request Tracker is also available for mobile so that requests can be viewed by your team when they’re not in front of a computer. Mobile app users can see requests that they are assigned to or those assigned to their team or department. Easily configure permissions. Our Communicator application is available for iOS and Android.
Centralizing Requests in a dispatch queue increases staff efficiency and enhance performance. Track Requests in the same place that you track incidents, conversations, or any other activities occurring at your facility or venue. You can easily add Requests into the Dispatch Queue and track their status via our standard color-coding based on status.
Star Requests as in indicator for follow-up, or something that needs more attention.
Link Requests to other requests, incidents, or activities within the platform.
Document when the Request has been assigned and when it has been completed all from the Dispatch Queue.
Ensure that your Requests capture the right type of information at the right time. Determine the type of fields and methods for capturing the data to deliver upon the Request in a timely fashion that delights your guests.
Provide the ability to upload pictures, files, and attachments related to Requests.
Add Information in Dispatch Queue
Easily add comments or additional information after a Request has come into the Dispatch Queue.
Fill out all related forms on your mobile device or tablet.
Comprehensive reports for tracking and analysis are available inside the platform for all Requests. This gives you the ability to accurately measure the performance of your operation and that all your guests are being treated like VIPs.
Review Log of Requests
Review a complete log of Requests in the platform, as well as any information linked to Incidents or other Requests and Activities.
Sort by Request type, department, who the Request was created by or assigned to, and a multitude of other attributes.
Add Request data and statistics to a Summary Report that can be automatically sent to a group or individual at any point in time or scheduled to go out after an event.
Access Request Details
Easily access Request details by clicking on the Request record from your Summary Reports.
Kroenke Sports & Entertainment
Ground Superintendent | Lord's Cricket Ground | Marylebone Cricket Club
Pat Tetrick, CVP
Director of Guest Relations | Broncos Stadium at Mile High
Director of Safety Initiatives | Mpls Downtown Improvement District (DID)
Senior Manager, Event Safety | Ball Arena
Strategic and planned training allows for a successful implementation.
24/7 Software’s platform is utilized in the world’s greatest properties.
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