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Request Tracker

Manage requests from your guests and customers to deliver a memorable experience with our request tracking software.

Request tracking software for your operational needs

Exceeding customer expectations is a key ingredient to successful operations. Supercharge your Incident Management System (IMS) with our request tracking software to increase staff efficiency and enhance performance. Track and communicate Requests in a separate window or integrate the experience into your Incident Management Dispatch Queue and never overlook a customer request again.

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Confirmation & Dispatch Texts to Keep Customers Informed

Let your customers know that their request was received, dispatched, and completed all via text message.

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Color-Coded Requests to Easily See Status

Requests that appear in the Dispatch Queue are color-coded by their timeline status so that users in the Command Center can see the status of everything happening in your facility and ensure that all requests are handled.

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Categorize and Manage All Types of Requests in Request Tracking Software

Whether a Request is related to transportation, escorts, food and beverage, housekeeping, or it comes from your suites or priority areas, you will be able to immediately dispatch the right person to handle the request instantaneously.
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Reminders to Keep Your Team Informed

Keep everyone in the loop by setting up request reminders, which can be sent via text and email to staff so that they have a record of when requests are performed.

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Develop Configurable Web Forms

Create a configured web form that lets your guests submit Requests anywhere at any time.

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Respond to Requests on Mobile

Request Tracker is also available for mobile so that requests can be viewed by your team when they’re not in front of a computer. Mobile app users can see requests that they are assigned to or those assigned to their team or department. Easily configure permissions. Our Communicator application is available for iOS and Android.

Hundreds of customers trust us to lead the way in Proactive Operations.

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It's easy to use. But you're not alone.


Strategic and planned training allows for a successful implementation.

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24/7 Software’s platform is utilized in the world’s greatest properties.


Through your platform, you have 24/7 access to our Learning Management System (LMS).


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Start Being Proactive With 24/7 Software Today

With 24/7 Software's unified platform, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers - proactively.