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Privacy Policy

Privacy Policy

Last Updated June 1, 2024

24/7 Software, Inc., including its affiliates 24/7 Group, Inc.; 24/7 Intermediate Group, Inc. (collectively, “24/7 Software,” “we,” “us,” or “our”) and Crest Venue & Entertainment Software Pvt. Ltd. respect the privacy of individuals who interact with us, such as our website visitors, customers, leads and prospects, business partners, end users, event attendees, job applicants and recipients of marketing communications (“you” or “your“). This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.

This Privacy Policy only applies to personal information that is provided to or is collected by us (i) through our website, (“Website“) and (ii) when you visit, interact with or use any of our offices, events, sales, marketing, and related online and offline activities. When we refer to any combination of the above in this Privacy Policy, we use the term “Services“.

This Privacy Policy does not apply to personal information that we process on behalf of our individual and business customers in our role as a service provider, such as information that we receive through 24/7 Software platform or other 24/7 Software services (collectively, the “Subscription Services“). Where a 24/7 Software business customer who purchases and uses the Subscription Services is the controller (e.g. you are the business customer account manager or any other individual authorized to use the Subscription Services under the business customer’s account, or your personal information is provided by the business customer through their use of the Subscription Services), please reach out to the respective business customer directly. We are not responsible for the privacy or data security practices of our business customers.

The controller of the personal information addressed in the Privacy Policy is 24/7 Software

If you have any questions about this Privacy Policy, please contact our Privacy Team at

When you access or use our Services, you acknowledge that you have read this Privacy Policy and understand its content. Your use of our Services and any dispute over privacy is subject to this Privacy Policy and any applicable service terms (including any applicable limitations on damages and the resolution of disputes).

Who we are

24/7 Software is a company incorporated under the laws of the State of Florida, USA and with an address at 1199 S. Federal Highway, Suite 124, Boca Raton, FL 33432. We own and operate a proprietary Venue & Event operations management software to enable our customers to effectively manage their venue operations. We have a global presence with offices in USA and India, as well as employees working from countries including the USA, Canada, Australia, India and the United Kingdom.


What personal information do we collect?

We collect several types of information from and about users of our Website, including information:

  • by which you may be personally identified, such as name, email address, telephone number (“personal information”); and
  • that is about you but individually does not identify you, such as company name and role in company.

    We collect this information:

  • Directly from you when you provide it to us; and
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website, which may include information provided at the time of requesting further information, subscribing to our blog, requesting a demo, or applying for a job;
  • Records and copies of your correspondence (including email addresses), if you contact us; or
  • Your name, address, email address, or phone number.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website; and
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

    We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Click here for information on how you can opt out of behavioral tracking.

    The information we collect automatically is statistical data and does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns; and
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. We use cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.

  • Flash Cookies. Certain features of our Website may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies


  • Log Files. We may collect demographic information, such as your ZIP code, age, gender, preferences, interests, and favorites using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected by us. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times, and referring website addresses.

Third-Party Use of Cookies and Other Tracking Technologies  

    Some content or applications on the Website are served by third parties, including content providers and application providers. These third parties may use cookies to collect information about you when you use our website. The information they collect may be associated with your personal information, or they may collect information about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

    We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


How do we use the personal information that we collect?

We use the personal information that we collect about you for a variety of purposes and on the legal bases described in this Privacy Policy, which in the preceding 12 months included:

  • Handling contact and user requests: If you fill out a web form or request support, if you contact us by other means, including via a phone call, we use your data to perform our contract with you or if we do not have a contract directly with you, in reliance on our legitimate interests in fulfilling your requests and communicating with you.

  • Managing events: We use data to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you, to perform our contract with you or in reliance on our legitimate interests in administering and promoting the event.

  • Sending marketing and promotional communications: We use data we collect to send promotional communications, including product recommendations, and other non-transactional communications (e.g. marketing newsletters, telemarketing calls, SMS, or push notifications) about 24/7 Software and our selected partners according to your marketing preferences. This may include information about our products, promotions, or events as necessary for our legitimate interest in conducting direct marketing, or to the extent you have provided your prior consent. Please see the Your Data Protection Rights section below to learn how you can control the processing of your personal information by 24/7 Software for marketing purposes.

  • Improving and developing the Services: We use data to analyze trends to identify future opportunities for the development, promotion, and improvement of our Services, in reliance on our legitimate interests in developing and improving our Services, or where required, with your consent. For example, we use data, often in a de-identified form, to develop new features, capabilities, or products, improve the user experience, assess capability requirements, and identify customer opportunities.


  • Processing job applications: We process your personal information if you apply for a job with 24/7 Software, to evaluate your application and make hiring decisions, communicate with you and inform you of current and future career opportunities (unless you tell us that you do not want us to keep your details for such purposes), manage and improve our recruiting and hiring processes, or to conduct reference and background checks where required or permitted by applicable local law. We perform this processing to the extent that it is necessary to comply with our legal obligations, for our legitimate interest in assessing the suitability of our candidates and managing our recruiting process, or, where required by applicable law, with your consent.

  • Securing the Services: We process data by tracking use of our Website and services for the purposes of maintaining the safety and security of our Services, including verifying accounts and activity, investigating suspicious activity, and enforcing our terms and policies, in reliance on our legitimate interest in promoting the safety and security of our Services, systems and applications and in protecting our rights and the rights of others.

  • Complying with legal obligations: We process your personal information when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws, to the extent this requires the processing or disclosure of personal information to protect our rights, or is necessary for our legitimate interest in protecting against misuse or abuse of our websites, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, or to respond to lawful requests.

  • For our business purposes: We may use data for other legitimate business purposes in reliance on our legitimate interests, such as to update, expand, and analyze our records, identify new customers, data analysis, to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, free trials and operating and expanding our business activities.

In carrying out these purposes, we combine data we collect from different contexts or that we obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Disclosure of Your Information  

    We may disclose aggregated information about our users without restriction.

    We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; Please see the list of contractors, service providers and third parties to who your information may be shared.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company or Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred;
  • To fulfill the purpose for which you provide it;
  • For any other purpose disclosed by us when you provide the information; or
  • With your consent.

    We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce or apply our terms of use; or
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.




Amazon Web Services Inc.

Cloud hosting provider for

All information is hosted on AWS

MongoDB Inc.

Cloud based database provider for storing customer data

Limited data is disclosed


Project Management tool used for managing development projects

Limited data is disclosed


CRM product used to collect and store sales & CRM information gathered from our website

Limited to website data only


Product used to support our data analytics product

Limited data is disclosed


Service used to send email and SMS messages

Limited data is disclosed


Service used to manage code repository

No data disclosed


Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively “Cookies”) to collect and use personal information about you.

How do we keep your personal information secure?

We use appropriate administrative, organizational, technical and physical safeguards to protect the personal information we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and to help ensure that your data is safe and secure. Specific measures we use include using encryption technologies and storage on physically and electronically secured servers. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions. If you have any questions about the security of our Website, please contact us (see Contact Us below).

International data transfers

Your personal information may be collected, transferred to, and processed in, countries other than the country in which you are located, including the USA and other countries where we or our affiliates, subsidiaries or service providers (among others) maintain facilities. These countries may have data protection laws that are different to the laws of your country, and may not provide for the same level of data protection as your jurisdiction. We maintain primary data centers in the USA. Our group affiliates and our third party service providers and partners operate around the world. We take steps designed to ensure that the data we collect under this Privacy Policy is processed as described in this Privacy Policy and according to applicable law.

We have implemented appropriate safeguards to ensure that the recipient of your personal information offers an adequate level of protection, including entering into the standard contractual clauses for the transfer of personal data, or where required, we will ask you for your prior written consent for such international data transfers.

Where we transfer your personal information to countries and territories outside of Europe, Switzerland and the UK which have been formally recognized as providing an adequate level of protection for personal information, we rely on the relevant “adequacy decisions” and “adequacy regulations” from the European Commission, Swiss and UK authorities.

Where the transfer is not subject to an adequacy decision, we take appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy and applicable laws. These safeguards include implementing the European Commission’s Standard Contractual Clauses as issued on 4 June 2021 under Article 46(2) GDPR for transfers originating in the EU and Switzerland; and the UK Addendum under Article 46(2) of the UK GDPR for the transfer of data originating in the UK.

Our Standard Contractual Clauses entered into by our group companies and with our third party service providers and partners can be provided on request. Please note that some sensitive commercial information will be redacted. If you have any questions or concerns related to international data transfers, please contact us using the information set forth below.

Data Privacy Frameworks

24/7 Software complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.  24/7 Software has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  24/7 Software has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit Data Privacy Framework Website.

With respect to personal data received or transferred pursuant to the Data Privacy Frameworks, 24/7 Software is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. 

Pursuant to the DPF Program, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the DPF, should direct their query to If requested to remove data, we will respond within a reasonable timeframe. 

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. 

24/7 Software’s accountability for personal data that it receives in the United States under the DPF and subsequently transfers to a third party is described in the DPF Principles. In particular, 24/7 Software remains responsible and liable under the DPF Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the DPF Principles, unless 24/7 Software proves that it is not responsible for the event giving rise to the damage. 

In compliance with the Data Privacy Framework Principles, 24/7 Software commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the Data Privacy Frameworks. European Union, United Kingdom, and Swiss individuals with DPF inquiries or complaints should first contact 24/7 Software by email at privacy@24/  

24/7 Software has further committed to refer unresolved privacy complaints under the Data Privacy Framework Principles to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. This service is provided free of charge to you. 

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See for more information on this process. 

Legal basis for processing personal information (EEA visitors only)

If you are resident in or a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. In most cases we use personal information where we have your consent to do so, where we need it to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we have a legal obligation to collect personal information from you.

If we ask you to provide personal Information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests, we will make clear to you at the relevant time what those legitimate interests are. Typically, our legitimate interests include: (i) improving our technology, products and services; (ii) for our marketing activities; and (iii) measuring the effectiveness of our marketing and promotional campaigns.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” heading below.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements, to enforce our agreements or comply with our legal obligations). Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly. We determine the appropriate retention period for personal information based on the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, as well as applicable legal requirements (such as applicable statutes of limitation).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Please contact our Privacy Team if you have any questions about the information we collect and/or how we use the information we collect.

Your data protection rights

Where we are acting as a controller, and depending on your location and subject to applicable law, you may have the following rights regarding the personal information we control about you:

  • You can access, review, change, update or delete your personal information at any time by contacting our Privacy Team at Please note that we may impose a small fee for access and disclosure of your personal information where permitted under applicable law, which will be communicated to you. We do not charge you to update or remove your personal information.
  • To remove your personal information from a Website testimonial or request removal of your personal information from our blog or community forum, please contact our Privacy Team at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
  • In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. To exercise these rights please contact our Privacy Team at
  • You can opt out of receiving promotional emails from us by emailing our Privacy Team at If you choose to no longer receive marketing information, we may still communicate with you regarding such things as your security updates, product functionality, responses to service requests, or other transactional, non-marketing/administrative related purposes.
  • If you want your phone number to be added to our internal Do-Not-Call telemarketing register, please contact us (see Contact Us below). Please include your first name, last name, company, and the phone number you wish to add to our Do-Not-Call register. Alternatively, you can always let us know during a telemarketing call that you do not want to be called again for marketing purposes.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area (“EEA“), the United Kingdom, Switzerland and certain non-European countries (including the USA and Canada) are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your personal information.


The Website and its content, as well as our products and services, are not directed at children. We do not knowingly collect, use or disclose any information from anyone under 16 years of age and do not knowingly target our Websites, products or services to children under the age of 16. Persons under 16 years of age should not use or provide any personal information through our Websites, products or services. If we learn we have collected or received personal information from a child under the age of 16, we will delete that personal information in accordance with applicable law. If you are a parent or guardian and you learn that your children have provided us with personal information, please contact us (see Contact Us below).

Notice to California Residents

The information in this section applies to residents of California. Please contact us at or by calling 1-888-994-5442 if you have any questions about this Privacy Policy, including this section specific to California residents, or if you would like a printed copy of this Privacy Policy. You may also print a copy of this Privacy Policy by selecting the “Print” button in your web browser.

The controller or business of your personal information is the specific member of the 24/7 Software group of companies whose website you have visited.

Categories of personal information that we collect

The categories of personal information that we have collected about you in the preceding 12 months and the third parties to whom we disclose such personal information for a business purpose are set forth below:

Categories of Personal Information We Collect 



Name, email address, phone number, IP address and unique personal identifiers associated with devices and browsers

Customer Records / Account Information 

Name, address, phone number, organizational affiliation, position and billing information

Characteristics which may be protected classifications under California or Federal Law 

Age, ethnicity, race, languages spoken and gender, to the extent such characteristics are voluntarily disclosed to us or contained in any content transmitted across or stored on our network 

Commercial Information 

Records and history of products or services purchased or considered by you 

Internet or other electronic network activity information

Interaction with our Websites, products and services

Geolocation Data 

Approximate physical location derived from an IP address or information you provide on our Websites

Audio, electronic, visual, thermal, olfactory, or similar information

Audio recordings of your marketing or customer relationship calls with us 

Professional or employment-related information

Organizational affiliation and position and other information you may provide us as an applicant 

Education Information 

Information you may provide us as an applicant regarding your education 

Inferences drawn to create a profile about a consumer

Information about your interests or preferences as can be inferred from the information you provide through our Websites 

Sensitive Personal Information under the CCPA

Information that you may provide to us in the course of your interactions with us, or as an applicant, or otherwise information that is contained in data provided by a customer of us, which includes (as defined in the CCPA):

  • Driver’s license, state identification card, or passport number; 
  • Racial or ethnic origin, citizenship, or immigration status;
  • The contents of mail, email, and text messages unless we are the intended recipient of the communication; and
  • Precise geolocation.

We collect sensitive personal information for various purposes, including:

  • to uniquely identify you and for tax reporting purposes;
  • to comply with our legal obligations pursuant to applicable federal and state employment laws and regulations, including collecting and disclosing personal information as required by law (e.g., for minimum wage, payroll tax, as well as to comply with equal opportunity and anti-discrimination laws);
  • to facilitate and provide reasonable accommodations; and
  • to facilitate other business purposes as enumerated under the CCPA.

As defined by the CCPA, sensitive personal information shall be treated as personal information, except where it is collected or processed for “the purpose of inferring characteristics about a consumer.” We do not collect or process sensitive personal information for the purpose of inferring characteristics about individuals.

Further information regarding the categories of personal information we collect and the sources from which we collect it are described in the section above titled “What personal information do we collect?“. The business and commercial purposes for which we collect this information are described in the section titled “How do we use the personal information we collect?“. The categories of third parties to whom we “disclose” this personal information for a business purpose are described in the section titled “Who do we share your personal information with“.

When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to keep that personal information confidential and use it only for performance of the contract, and not for any other purpose.

24/7 Software does not “sell” your personal information in exchange for any monetary consideration.

For more information on how to opt out of the “sale” or “sharing” of your personal information, please see the subsection “Your Rights and How to Exercise Them” below.
However, please note that your use of our Websites may still be tracked by us and our vendors or partners to perform functions that are necessary for our businesses, such as hosting our Website, products and services, ensuring there is no fraud (click-fraud, fraudulent or bot traffic), etc. These entities are contractually obligated to keep such information confidential, and will not use it for any purpose other than for the services they provide to us.

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time. For more information on “Do Not Track,” visit

Your Rights and How to Exercise Them

California residents have certain rights under the CCPA. Those rights may only apply in certain circumstances and may be subject to limitations or exceptions. A summary of those rights is provided below as well as information on how to exercise your rights. Please note that we will require certain identifying information about you as necessary for us to verify your request in accordance with applicable law.

  • Right to Know: You have the right to know what personal information we collect, use, disclose and/or sell about you. To exercise this right, please click here and complete the web form. You may also submit your request by calling 1-888-994-5442.

  • Right to Opt Out of Sale: 24/7 Software does not sell your personal information so your rights are protected under this statue.

  • Right to Delete: You have the right to request us to delete the personal information we collect or maintain about you. To exercise this right, please click here and complete the web form. You may also submit your request by calling 1-888-994-5442. Please note that certain exceptions may apply to your right to delete information, such as when we must retain your information to comply with law. We will notify you if any such exceptions apply to your request.

  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for exercising any of your rights under the CCPA. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, right to opt out of sale or right to deletion in accordance with applicable law.

We may ask you to provide information that will enable us to verify your identity in order to comply with your request to exercise your privacy rights. You can exercise these rights yourself or you can designate an authorized agent to make a request on your behalf. Your authorized agent must be able to demonstrate authority to act on your behalf when submitting a verifiable request on your behalf. In some instances, we may decline to honor your request if an exception applies under applicable law. We will respond to your request in accordance with the requirements of applicable law.

You may have the right to appeal our decisions made with respect to your request. To appeal our decision on your request, you may contact us through one of the contact methods described under the Contact Us section below).. Please enclose a copy of, or otherwise specifically reference, our decision on your request, so that we may adequately address your appeal. We will respond to your appeal in accordance with applicable law.

To request the above information, please contact us using the contact details provided below Contact Us with a reference to “CA Disclosure Information” and include your name, street address, city, state, and ZIP code. In your request, please attest to the fact that you are a California resident and provide a current California address. We will reply to valid requests by sending a response to the email address or physical address from which you submitted your request. Please note that we are not required to respond to requests made by means other than through the provided email address or mail address. Please note that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing and the relevant details required by the Shine the Light law will be included in our response.
As provided by California Civil Code Section 1798.83, a California resident who has provided information to 24/7 Software and with whom they have established a business relationship for personal, family, or household purposes (California customer) is entitled to request information about whether we have disclosed personal information to any third parties for the third parties’ direct marketing purposes. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To request such information, please contact us through one of the contact methods described under the Contact Us section below).

Please allow 30 days for a response. Please note that we are only required to respond to one request per customer each year and you will not be charged for this request.

Changes to our Privacy Policy

We will update this Privacy Policy from time to time in response to changing legal, technical or business developments. The most current version of this Privacy Policy will govern our use of your personal information. If we make a material update to our Privacy Policy, we may provide you with notice prior to the update taking effect, consistent with the significance of the updates we make. We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing and sharing of your personal information. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.

Contact Us

To exercise your rights regarding your personal information, or if you have any questions or concerns about our use of your personal information, please contact us by mail at: Attn: 24/7 Software, 1199 S. Federal Highway, Suite 124, Boca Raton, FL 33432

ATTN: 24/7 Software Privacy Team

or by email at:

In Europe, you can contact our United Kingdom and EEA representatives:

EU - Ireland Representative

Company Name Instant EU GDPR Representative Ltd

Name Adam Brogden


Tel + 353 15 549 700



EU Dublin Address INSTANT EU GDPR REPRESENTATIVE LIMITED Office 2 12A Lower Main Street, Lucan Co. Dublin K78 X5P8 Ireland


United Kingdom Representative:

Name: Rebekah Murphy


Tel: +44 7883 787997 

You can also contact our Data Protection Officer (DPO) at