“Hello. How can I help you?” you say to the gentleman standing at the Lost and Found kiosk.
He anxiously replies, “Yes, my name is Mike Robertson.
I am looking for a lost iPhone X. I am sure you get these a lot but if I do not find it my boss is going to fire me.”
“Let me check,” you say as you head to the Lost and Found storage area.
You begin walking up and down the three aisles of unnamed boxes filled to the brim looking for an iPhone X.
This is your first day on the job. You are not familiar with how items are “organized.”
You walk for a good seven minutes before returning to the counter.
“Did you find it?” Mike stammers.
“I am sorry, I did look at the most recent return boxes. However, I could not find it,” you reply.
You take down Mike’s information because you are not sure what else you can do to help at this point.
Distraught, Mike thanks you and goes on his way.
Phones are a dime a dozen. Unfortunately, after a few short days, they lose their power making many of them unidentifiable.
Most end up being thrown out or donated.
What do you think the chances are for Mike to get his iPhone X back?
How do you feel knowing you could not help Mike because of an inefficient process? Is your Lost and Found process as disorganized as this?
It doesn’t have to be.
Use lost and found software to ensure your customers get their possessions back.