24/7 Software Blog

The days of dial-up are gone. (Long gone.)

But, operations are still using “technology” from the days of old.

Are you?

We hope not, but you probably are if you don’t use real-time communications on your property.

Today’s operational environment requires your team to be fast acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But, our question is this:

Why are you still running your operation as you did two years ago?

If that’s a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2018, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2019 rolls around, and you’re even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse too, because now your customer experience and revenue declines, while your risk increases.


Here’s the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way you can ensure the longevity of your operation.

We’ve always enjoyed listening to what the experts are saying.

It has helped us become quite proficient in the subjects of process improvement and accountability.

One of the most significant challenges faced by security services is not-knowing if their security guards are executing their duties efficiently.

Another major challenge for these organizations is knowing if their guards are executing, and not being able to prove it.

Disjointed processes and antiquated systems prevent you from identifying your real problems with job duty execution and accountability.

Guard tour systems help you get your security services operation above par.

It also makes tracking accountability seamless.

We’re hoping to enlighten you on only a few – very powerful – ways professional security services operations can identify team faults and proactively repair them, rather than overwhelming you with various features and benefits on guard tour systems.

If you can’t position your organization to track accountability decisively, there’ll be no positive growth or decrease in employee turnover in your future.

It’s time for you to take control of your operational efficiency and promote accountability among your team.

Are you ready for your next solution?

We’re not just talking about the software’s functionality either.

We’re focused on what a solution allows you to do in order to optimize your protocols and overall operation.

It’s imperative that you understand the difference here.

The solution’s value will originate from its ability to assist you in simplifying security guard duties while holding everyone accountable for their execution.

“There aren't very many scientists who achieved rock star status. Stephen Hawking, who has died at the age of 76, family members told British media early Wednesday, was definitely a contender,” writes Joe Palca in their latest NPR article entitled “Stephen Hawking, Who Awed Both Scientists And The Public, Dies.”

"He was a great scientist and an extraordinary man whose work and legacy will live on for many years,’ the family statement said, according to The Guardian. ‘His courage and persistence with his brilliance and humour inspired people across the world. He once said, 'It would not be much of a universe if it wasn't home to the people you love.' We will miss him forever," Palca’s article continues.

According to the NPR article, “Hawking was probably the best-known scientist in the world. He was a theoretical physicist whose early work on black holes transformed how scientists think about the nature of the universe.”

“But his fame wasn't just a result of his research. Hawking, who had a debilitating neurological disease that made it impossible for him to move his limbs or speak, was also a popular public figure and best-selling author. There was even a biopic about his life, The Theory of Everything, that won an Oscar for the actor, Eddie Redmayne, who portrayed Hawking,” explains Palca.

Today, we remember Stephen Hawking.

We celebrate his life, recognize his achievements, and remember the impact he made on the scientific community – and the world.

From his sense of humor to how he reshaped our understanding of physics, Hawking awed all of us.

So, as we remember him and reflect on how he impacted our lives, we have a question for you:

  • Have you and do you continue to awe your customers?

It’s an important question because it’ll shape the legacy you leave behind one day.

Let’s work together to create an environment on your property that leads to customer memories you can be proud of every day.

Mistakes happen.

You might miss something, or someone on your team overlooks a high priority incident – like a heart attack.

We know this.

You know this!

Every operation has its good days and bad.

You’re going to have those mishaps that leave you frustrated.

It happens.

Nothing to stress over, right?

It’s how you react to them that matters, right?


What’s your justification when this happens all the time?

That’s not minor.

That’s not a one-time “oops.”

How do you evaluate the readiness of your operation when incidents are regularly slipping through the cracks?

It’s obvious; your incident management isn’t up to snuff.

We’d venture to say that if you’re always reacting to what’s occurring throughout your property – you’re making a few major mistakes.

Keep reading; we believe we know which ones and how to solve them.

“What qualifies as a dumpster fire depends on who's watching, but you tend to know it when you see it,” writes Laurel Wamsley in their recent NPR article entitled “A Phrase For Our Time: Merriam-Webster Adds 'Dumpster Fire' To Dictionary.”

“But if forced to define it for someone not prone to hashtagging, you might quote Merriam-Webster,” Wamsley continues.

Dumpster fire (noun, US informal): "an utterly calamitous or mismanaged situation or occurrence: disaster."

The NPR article continues that, “Dumpster fire's inclusion marks a crowning moment for the treasured declaration and its oft-tweeted GIF. It's the metaphor we wouldn't want to live without — though the dictionary says the phrase's first-known usage was just ten years ago.”

"If a word is frequently used enough by some people, it has to be placed into a reference for all people,’ Merriam-Webster editor-at-large Peter Sokolowski tells NPR. He says the word has turned up often enough in print — and on social media — to merit its inclusion,” according to Wamsley’s article.

What’s your take on this addition? Do you think it deserves a spot in the Dictionary?

Either way, its inclusion is ok with us, as long as it stays there (and only there).

But, the addition into the Dictionary is not what really concerns us.

It’s the definition, and we don’t want to hear the newly added word used in association with your operation.

That’s why we felt that today is an important day to discuss this word and its impact on your property operations – especially if you’ve never heard it before.

We’re going to help you keep it in the Dictionary, where it belongs.

We’ll also give you a little insight on how to keep this bad word from being used by your customers when they refer to your team’s performance.

We only want ‘Proactive Operations’ uttered around your property.

So, keep reading; we’re going to help you avoid a Dumpster Fire.

You’re stoked for this week.

Today is the first day in your new role for a new organization.

You’ve been waiting for this moment for several weeks.

No more waiting!

You did it.

You sit down at your new desk, in your new office, and take a sip of tea out of your new motivational mug.

“This is going to be awesome,” you murmur to yourself.

You call your operations manager to give you the details on all the processes.

You’re not wasting any time to get started.

Shari picks up the phone.

You ask her where to log into your real-time communications platform and where the internal process can be reviewed.

“Uh, we just know what to do,” she replies.

“We use a number of different tools to manage different parts of the operation,” Shari continues over the phone.

You take a pause to catch your breath.

“You what” you exclaim.


You don’t even know what to say.

There are many problems with this.

Do you see them?

You know you have to handle this immediately.

Your excitement quickly turns into anxiety.


You’ve inherited an inefficient operation.

So, what are you going to do?

A lot of options begin running through your mind.