24/7 Software Blog


What immediately comes to your mind after it's said?

You might envision a series of people, departments, technology, and all the moving parts of your operation.

We're not sure what you will see.

But, we know 'infrastructure' must resonate.


It's an essential part of your operation.

As the second pillar of Proactive Operations, its primary purpose is bringing your operational personnel, teams, or departments together on the same plane.

But, we suspect that when you thought about it, your perspective might be different than ours.

It'll probably be different from any other professional reading this article.

That's cause for concern.

There could be deficiencies in what you believe to be a capable infrastructure.


Is your 'infrastructure' missing something?

Several aspects of your operation are humming, but other areas of it could be leading you to manage reactive processes.

We've got to see where the shortfall is today.

How does that sound?

We've had the privilege of working with hundreds of the world's greatest operations to understand what the result of the right foundation is.

Keep reading; we're going to share what we know.

Life as we know it has changed.

You’re probably working from home.

But your property remains.

It’s sitting there waiting for you, your team, and all your customers to return.

And while it seems empty, it’s not.

Uninvited microscopic visitors are making themselves at home.

They’re sitting, waiting, and anticipating the very people you’re charged with protecting – ready to make them sick.

Your responsibility continues.

But like we said, it has changed.

Your focus of responsibility is different today than it was two weeks ago.

Protecting everyone means keeping your property clean.

Let’s be straight.

Uncleanliness now might cost untold litigation expenses.


Proactive operations know this.

You need to be obsessed with cleanliness and risk.

This relationship matters more than ever.

You slide your chair to your desk.

After taking a sip of coffee, you place the mug on the desk, tap the mouse and space bar a few times.

The computer boots up.

You scratch your head and look to the corner of your desk.

“What’s this,” you murmur to yourself as you scratch harder.

Your screen goes bright.

The light hits the stack of papers on your desk, just the right way to make this newfound problem glow.

“Oh, no!” you shout.

“We’ve got vendors still coming on property,” you yell across to Laura, your operations director.

“Quite a few,” you continue.

You both pause for a moment.

Laura turns to you.

“That’s a problem,” Laura says a breath before you do.

You and Laura have a harsh realization.

Vendors are coming to your property.

Yes, you always find out about them later, especially if there is a PO or something they need to communicate with your team.

But you never had this high level of concern when it comes to having visitors on the property.

You and Laura are working on the property to keep things functioning and to manage stuff like this.

But you didn’t think of the effect of this one.

Vendors are still coming on the property to check on things or conduct preventive maintenance.

Usually, that’s never been a problem, only a routine that you don’t worry about ever.

Now is a different story.

You’ve got to ensure their work location is clean when they leave the property.

Lives could depend on it.

But how?

Keep reading; we’ve got a simple way your CMMS can help.

Let's keep it clean.

You're stressed out right now.

You might have other words to describe the situation.

But the important thing is keeping your property up to par for those that remain.

Not to mention, it's good practice, so things don't get out of hand before everyone returns.

And let's hope that time comes sooner than later.

We're using this as an excellent time to get other projects done, tighten up process, tweak things here and there, and do implementation we couldn't get around to until now.

Now is an opportunity for you too.

You can focus on the parts of your operation that are still critical to the day-to-day while setting your team up for proactive success.

Start with combating property uncleanliness.

Put all the right measures in place to keep unkempt out of your vocabulary.


Inspection software should be a part of your arsenal.

Keep reading; we're going to explain how you can get started – now.

Do you always feel like you're the effect of what happens at your property?

Do you always seem reactive rather than proactive?

Do you wait for high priority incidents to occur knowing that they're going to knock you and your team completely off course?

It's got to be draining.

You probably feel like a kite dancing in a hurricane.

It's a symptom of your incidents managing you.

Does this sound familiar?

A call comes in that there's been a fight, and it quickly escalated.

Now, a few of your customers are injured.

It looks like a critical situation developing on your watch. Are you prepared?

Was the escalation of this fight a result of you not having proactive operations in place?

We know this example is fictional. But could this happen at your property?

Are you letting your incidents manage you?

We say 'letting' because you can take full control of your operation.

You can be proactive.

It's a choice. 


It's a matter of choice, followed by the effort of your team to change the outcome of every incident that occurs on your property.

We're going to help you improve your operation, so you no longer feel like that kite.

Today, you're going to put the right solutions in place to manage your incidents – not the other way around.

The loss of a personal item is painful.

But, it’s even worse when the property you’ve lost your possession on doesn’t use lost & found software.

Think about that anxiety for a moment.

You lose one of your most sacred possessions – your wallet.

Something which contains a lot of important items and information.

  • Your Driver’s License or ID
  • Medical Cards
  • Credit Cards
  • Debit Cards

All of this information and access for the taking if it ever got in the wrong hands.


Between the anxieties of losing your wallet and the fear of a not-so-honest person getting their hands on your personal information – you’re praying the property has lost and found software.

Your customers rely on your customer service all of the time, and especially when they lose their prized possessions.

Keep reading; we’re going to help you take a policy some operations already use and augment it using a lost and found system.