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24/7 Software Blog

“We’re excellent at fixing broken equipment,” says Bobby, your senior engineer.

“Work orders get created, and my team gets the work done in no time,” he continues.

OK, that’s fair.

Bobby and the rest of your team are doing their job.

You should be happy.

But, you’re not.

Something is bothering you about your team’s performance, but it’s not them.

Your 15-year-old work order system is in place.

It’s getting the job done.

Work orders aren’t slipping through the cracks.

Then, what’s the problem?

Eureka!

It’s about your team always having work orders to complete.

That’s your problem.

One after another, work order after work order.

It’s all been completed and on time.

But, all your resources go to fixing problems rather than preventing them.

The entire department is a reaction unit.

“That’s my issue,” you respond to Bobby.

“You guys are great at fixing problems, but what about preventing them?” you ask.

"We’ve been thinking reactively – not with a Proactive Operations mindset.

Today that changes,” you declare.

Right now, your maintenance department is a cost center – a major one.

But we’ve got good news.

You can fix this problem before it gets the better of you.

It’s time for a modern CMMS that gets way more done than just work order tracking.

“Think about the last time you went to the supermarket. You probably spent no more than a few seconds choosing from all the different brands of toothpaste, frozen peas or oatmeal,” writes Alina Selyukh in their recent NPR article entitled “From Campbell's To Kellogg's, Classic Brands Are Feeling The Crunch.”

“Those few seconds used to be the holy grail for brands, the moment you would get hooked forever on that Tide detergent or Heinz ketchup — an event referred to as ‘the first moment of truth.’ But lately, the moment of truth has moved to the Internet. What's more, ripples from the 2008 recession have changed us as shoppers,” Selyukh explains.

According to Selyukh’s article, “More and more people have started saying: ‘I'm not a brand person."

“Those five fateful words come from Juliet McFadden, 23, an office manager in Boston. For consumer brands used to owning American cupboards and closets, that sentiment spells trouble and signals a turning point: evolve or wither,” writes Selyukh.

Those five fatal words could be devastating to a classic brand.

But, we’ve got four fatal words that might resonate with you more.

We’re confident you’d never want to hear these.

“I’m not coming back!”

We’d never want you to experience that from your customers – especially over and over until your property is forced to close its doors.

But, how do you avoid this crunch classic brands are starting to experience?

You employ Proactive Operations, and you never stop evolving.

You’re hyped.

“Today’s event is going rock,” you tell your team.

You’ve got sponsorship dollars coming in by the droves.

This makes the executive team jubilant.

Your boss’s bosses are happy, which means your department got extra money for this budget cycle.

Being proactive, you already had the money earmarked and spent as soon it was available.

Prior to today, you had only become aware of a ton of incidents after they happened.

So, you went out and got a text communication system.

You’re all trained and setup, and ready to get a handle on incidents while they’re happening.

Good for you!

Everyone is anticipating the increased efficiency.

“Once those gates open, get ready for an uptick in activity,” you remark for the final statement of your team meeting.

It’s 9 AM.

Gates open.

The common incidents come through the radio.

But you’re not noticing any increase in reporting.

You let it go and chalk it up as nothing critical.

12:30 PM rolls around.

Most fans are now rushing into the stadium bowl at this point, looking for their seats, and getting ready for the 1 PM game start.

You’re still getting the numerous radio calls from your team.

They’re dealing with incidents, but all seems status quo.

Where’s the increase from the text system?

Now, you’re wondering what’s going on – where are all the texts?

You’ve implemented such a great system.

Your team is well trained and ready.

You decide not to make any irrational changes and to wait it out through the first quarter.

It’s the end of the first quarter.

Your text communication was announced once over the speakers at the beginning of the game.

But you’ve received nothing.   

Why is this happening?

How do you think your 2018 went?

Do you feel good about the year?

We bet you’re ready to take on 2019 – that’s how proactive leaders are.

But, you might be struggling to achieve a certain level of performance.

Something doesn’t feel right.

Since you’re reading this article, it might have something to do with how many tools you’re using to manage your operation.

Are we close?

You know, you’re using a texting system from one provider and a CMMS from another.

Everything “works,” but not without many communication breakdowns.

No one is on the same page across personnel.

Your operational functions are limited in their success – everyone is getting by.

But, we believe you can achieve maximum performance.

We know you want to employ Proactive Operations correctly.

That’s why you’ve got to read this article.

It’s time to bring your operation together and reinforce your pursuit of perfection.

Welcome to the first week of 2019.

You want to capitalize on this fresh start.

Your operation is still running, and your team is still performing.

Everything is OK.

But what are you going to do to make it even better?

Do you have any New Year’s resolutions for your operation?

Do you have any plans to take your operation to the next level?

We’ve got something you can do.

How about making 2019 the year you maximize the performance of your property’s operation?

We mean, really maximize your performance.

You’ve got 12 twelve months ahead of you, let’s make them productive.

What do you say?

Let’s do this.

Keep reading; we’re going to show you how to employ the #1 methodology operations are transitioning to in 2019.

It’s called Proactive Operations, and it’s how you maximize your performance this year.

2019 is fast approaching.

You need to find out how ‘fast’ your team performed this year.

That way, you can figure out what improvements or changes are needed for the upcoming year.

So, what does your operation look like?

Are you responding to incidents efficiently? Do you have the right amount of resources available? How are your staffing levels? Is it time to invest in a unified solution?

You need to answer these questions, but how?

We’ll save you the guesswork.

You need to use analytics, which means you need the ability to capture data that results in purposeful analytics.

Do you have Proactive Operations in place? Are you in a position to rely on your data? Can you trust it?

You need to close out 2018 and get ready for 2019. Today is a great day to start.

But, the only way to do it successfully is by looking at your numbers.

You must take a close look at how your operation performed this year, so you can be proactive in making the best adjustments for the New Year.

Now is the time to resolve any issues.

Address whether the integrity of your data is at the level it needs to be before you’re already in the first quarter of 2019.

Keep reading; here’s what you’ll need to do.