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24/7 Software Blog

“France's education chief says that when students go back to school next fall, all mobile phone use will be banned in schools for students roughly 15 and younger,” writes Laurel Wamsley in their recent NPR article entitled “France Moves To Ban Students From Using Cellphones In Schools.”

Wamsley’s article explains that "these days the children don't play at break time anymore; they are just all in front of their smartphones, and from an educational point of view, that's a problem,’ Education Minister Jean-Michel Blanquer said, according to The Telegraph.”

"We are working on this issue, and it can take different forms,’ Blanquer said. ‘You may need a mobile phone, for example for educational purposes, for emergency situations’ so perhaps the phones can be confined to lockers,” Wamsley continues.

According to the NPR piece, “The French educational code has banned using phones in class in elementary schools and secondary schools since 2010. As a result, phones are supposed to be kept in students' backpacks.”

“But apparently that's not what happens,” she writes.

We understand the frustration France’s education chief and faculty face.

But, this message also frightens us.

A cellphone confined to a locker; that only helps in minor emergencies.

What about the severe emergencies that require real-time communication? You know, active shooters, BOLOs, and all other that need proactivity.

We’re nearing the end of the year.

It always seems to be the best time to reflect on what you’ve accomplished and what still needs work.

It’s an excellent time to plan your goals and the strategy for hitting those targets for the upcoming year – 2018 in this case.

But, you might not know what needs to get done.

There might be something missing in your operation, but it’s not always so easy to put your finger on what needs some work.

Do you agree?

Now, do you have a strategy that you follow?

Your strategy is critical.

But we’re confident you already know this.

Sometimes it requires a little help getting in the right rhythm to step up your operational game, though.

Don’t fret; we’ve got your back.

Here at 24/7 Software, we recognize the importance of strategizing each year. That’s why we want to give you the resources to optimize your operation year after year.

“Then he got an idea, an awful idea. The Grinch got a wonderful, awful idea,” Samantha Raphelson begins in their recent NPR article entitled “Grinch Bots' Attempt To Steal Christmas By Driving Up Toy Prices.”

“I know just what to do, the Grinch laughed in his throat. All it will take is a few keystrokes,” Raphelson continues.

“But of course he didn't actually muse. Because the Grinch in this case is a bot. It's automatic. It doesn't snooze,” they write.

According to the NPR piece, “Online scammers with an arsenal of cyber bots are stealing Christmas by buying up the most popular toys of the season and selling them for a hefty markup on third-party sites such as Amazon and eBay.”

Can you begin to see why this caught our attention and worried us a bit?

The article continues that “while the demand for the hottest toys is particularly high this time of year, shoppers are competing against a growing army of bots. For years, scalpers have taken advantage of software robots to scoop up event tickets, but now scammers are employing the same tactics to cheat Christmas shoppers,” shares MSNBC anchor and economics correspondent Ali Velshi, in Raphelson’s article.

“Sen. Chuck Schumer is calling on retailers to crack down on ‘Grinch bots’ who use complex software to identify the product page of a popular toy before it even goes on sale. The program rapidly purchases thousands of products before customers have time to buy them,” explains Raphelson in their article.

It’s 9:00 AM and you've been on your property since 6:30 AM.

Today’s tasks are already taking a toll on you mentally and physically.

You’re tired and stressed out.

Now, you’re shifting your focus to delivering a break-even customer experience.

Wait, break even?

Yes, you’re working tirelessly for the hope that nothing goes wrong.

That nothing happens your customers will notice.

That’d be a good day for you.

That’s not what we like to hear.

We understand that delivering an extraordinary customer experience might not always be at the top of your list.

We get it; you are overwhelmed with all of your responsibilities.

But, here’s the thing – your customers keep your lights on and doors open.

Customer experience should always be your #1 priority.

Today, we want to help you improve your capabilities, so you can focus on your customers before anything else.

“The airport on Indonesia's major tourist island of Bali has temporarily reopened after a three-day shutdown, even as an erupting volcano continues to spew ash, blocking flight paths and prompting evacuation calls,” writes Scott Neuman in their recent NPR article entitled “Bali's Airport To Reopen As Volcano Continues To Belch And Rumble.”

“Shortly after officials had extended closure of the airport at Denpasar for another day, they suddenly reversed their decision and announced that it would reopen,” Neuman continues.

We’re thankful for this goods news.

But, can you imagine the responsibility?

The volcano continues to threaten the island, so we know everyone is on high alert.

We know your airport is charged with preparing for emergencies. Maybe not like this but critical still.

How would you handle a critical decision-making situation such as this? We understand if you can’t answer.

You’re not prepared for this type of emergency.

This event got us thinking seriously about your airport operation, though.

Not just about the possibility of a volcanic eruption – because we know it’s not common among all airports.

But, all airports are required to put the right measures in place to keep visitors, passengers, and staff safe.

Think about your team's performance.

How has it been this year?

When was the last time you went over exactly what to do during a severe weather situation?

Hire any new part-time staff?

Do they have an understanding of your eight different touchpoints for superior customer service? Is your team executing consistently?

Whatever your concerns, your team can always be more prepared than yesterday or last year.

What do you think? What do you do?

How do you train your employees to be better at their roles? How do you help them respond faster and be proactive?

These are important questions to ask yourself, and the good news is we have a solution we think you’ll find quite effective.

Most important, your staff will enjoy it too.

So, what’s the solution? Tabletop Exercises.

Tabletop exercises are a great way to practice your plans without requiring the interruption of a full-blown drill. It’s a smart way to constantly practice emergency situations as a team.

Are you ready to learn more? Let’s get started.