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24/7 Software Blog

“The Dow Jones industrial average on Tuesday briefly topped 23,000 for the first time, crossing another milestone amid better-than-expected earnings reports and concerns that stocks are approaching another bubble,” writes Avie Schneider in their recent NPR article entitled “Dow Crosses Another Milestone, Topping 23,000 For The First Time.”

“But the 30-stock index ended the day at 22,997.44, up 40.48 points,” Schneider continues.

The NPR article notes “The Dow finished above 22,000 for the first time on Aug. 2.”

“With its new record level, the blue chip index is now up 16 percent since the start of the year and about 26 percent since Election Day,” Schneider comments.

This news appears to be good news for the economy, and indeed a milestone worth acknowledging.

It also got us thinking.

Do you invest a lot of time teaching your staff?

Now, do you invest enough time training them on how to communicate effectively with your customers?

With so many things going on at your property and the possibility of turnover, you’re challenged with ensuring that staff properly interacts with customers.

We know this is difficult.

If they underperform, it affects every area of your operation, which ultimately affects the whole organization.

To be frank: If your team fails to execute, then the entire property is a failure.

How do you solve this customer service puzzle?

You have workers from all walks of life, with different skill sets and training experiences.

Computerized Maintenance Management System is as complicated to say as it is to choose.

It doesn’t have to be.

That’s the purpose of this article.

We’ll stick with CMMS software and provide you the most straightforward format for selecting your next maintenance application.

Fair enough? Good.

We do feel your pain, though – because we’ve built one.

Whether this is your first time, or you’re ditching your legacy system and moving to a new one, know we’re here to provide you with useable insight into making the right choice.

Before you even begin comparing software providers, there are a couple points to consider:

Are you struggling with limited resources?

Not enough staff?

Do you have too much on your plate?

Have you felt that your property was just too small to implement any real-time communications?

You really need to keep reading, because “our property is too small” is a far cry from the truth.

We have an incident management solution for you.

Not only will it help resolve your staffing concerns but it’ll help you overcome any other shortfalls.

Operations for a smaller property can be entirely different than their much larger counterparts.

We get that.

When you have limited resources combined with too much on your plate, the thought of implementing applications might be too overwhelming and your least priority.

Agree?

In case you were wondering, we disagree with this maxim quite a bit. The reason why we do, well, that’s the easy part.

“Tesla gets more than its fair share of media hype, but it appears to be stumbling in the spotlight,” writes Sonari Glinton in their recent NPR article entitled “Out Of The Gate, Tesla Stumbles On Its Mass-Market Car.”

“Citing ‘production bottlenecks,’ Tesla reported this week that it delivered only 220 Model 3 sedans and produced 260 in September. That's far below some pretty ambitious goals set out by its CEO, Elon Musk,” the article continues.

According to Glinton’s piece, “For Musk, the Model 3 is not just Tesla's make-or-break car, it's the company's reason for being. The company predicted in previous months that it expected production to ‘achieve a rate of 5,000 Model 3 vehicles per week by the end of 2017.’

The NPR article continues that “Tesla predicted annual production would climb over the next few years to more than 500,000 vehicles. That ramp-up was expected to be difficult, but Musk said on said on Twitter that the company could smash through expectations.”

The insight here is clear. Do you see it?

It’s a challenge our customers are often faced with when moving to Proactive Operations.

You’re driving home from your most recent event.

Thinking.

Pondering.

Analyzing.

How did it go?

There were a few unexpected incidents, and you were not ready for them.

Those poor part-timers looked petrified by the rush of people during the lightning storm.

You should’ve gone over what exactly to do during a severe weather incident.

Tonight was a little too chaotic for your taste. What to do, what to do?

What do you do?

When was the last time you had similar thoughts running through your mind after an event?

It must be troubling to experience this on a regular basis knowing there’s more to come.

You use analytics to better respond to incidents. But, how do you train your employees to better respond to all these incidents you’re aware of?