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24/7 Software Blog

We can all agree.

Your customers are the most crucial part of your job.

At the end of the day, your goal is to offer a safe, enjoyable, and pleasant experience for customers.

It doesn’t matter what ‘stuff’ is involved – everything comes back to the people on your property.

Agree?

It requires a proactive operation to keep customers happy while keeping your operation running efficiently.

But, how do you become proactive?

We know it’s easier said than done.

Most of the time you have too much on your plate to get a handle on things.

Here’s a hint: you can’t do it all alone.

Yes, you have your professional and expertly trained staff. But, they are human, and other things become their priority.

It’s a good thing request tracker software exists to augment your team’s ability to manage customer requests.

Did we mention it’s your #1 solution?

Let’s check it out!

Do you have a “storage room” for all lost and found items that’s really disorganized?

We bet this scenario caused your blood pressure to increase just from reading it.

You’d think by now that you’d have your lost and found situation under control.

But, you don’t.

It’s frustrating too because other projects keep moving to the top of your list.

OK, let’s stop for a moment and get this under control then.

It doesn’t take long.

In no time you can leverage lost & found software throughout your entire operation.

You can make the headache of managing lost and found items, claimed items, and all associated information easy.

There’s not much more to it – you just need a software solution to change your process.

Are you ready to be successful?

Great, let’s leverage some top-notch software!

We talk accountability like we’re experts in the matter.

The truth is…we’re not.

We just listen to what the experts are saying.

One of the common challenges faced by managers that we hear quite often is execution.

Another is not being able to prove it.

You know it’s happening, but a significant obstacle is in front of you.

A black hole of checklists, work orders, and fragmented processes prevent you from identifying your problem employees.

Equipment inspection software enhances your operation and makes tracking accountability doable.

You can be a leader in any operation, airports to sports, to receive the value offered by such a solution.

That’s what this article’s about.

We’re not here to do a feature dump on equipment inspection software, but to explain the ways you as a professional can identify your team’s weaknesses and fix them.

Here’s a fact, unless you position your organization to track accountability purposefully there’ll be no light at the end of this tunnel.

Would you say it’s time to change that?

We say it’s time for you to stop stressing over the employees hindering your team’s performance.

There’s a solution. We’re not talking the software’s functionality itself, but what it allows you to do.

This is unquestionably important – and there’s a difference.

A solution’s value derives from the ability to hold your staff accountable for their performance and to have the documentation to back it up.

It’s a simple concept with extraordinary impact.

“Jim!”

You scream for your operations manager.

“I got another call that the escalators are not working,” you shout.

He looks confused because the escalators are working fine.

“There is no problem with the escalators,” he responds with a perplexed look on his face.

“Well then, what’s the issue, why are they off?” you probe.

It looks like you caught Jim in the midst of a forgetful moment once again.

The escalators are working fine – he just forgot to turn them on this morning.

He’s a phenomenal operations manager.

There’s no question.

But, often times he does forget the daily tasks that need to get done.

Today is a perfect example.

His stuff slips through the cracks, and someone is always waiting for him.

It frustrates you.

Stuff needs to get done.

You also want the confidence knowing your team is performing well.

But, there’s a significant problem throughout your operation.

You’re relying on your team, especially Jim, to complete critical operational tasks using the methods they determine.

For example, writing their own to-dos on notepads, checklists, sticky notes, or whatever medium they decide today.

That’s not good.

You’ve got too much to get done today – it’s time to implement task management software.

Let’s get you managing these crucial tasks efficiently and effectively.

An incident management system (IMS) can do a lot for you.

Whether you're charged with running a large-scale event or one million square foot property, an incident management solution helps you scale operations.

Well, the right IMS can.

There are plenty of systems in the marketplace.

Some are effective; some are not.

Yes, you’ll find a number of solutions providers that claim to possess the functionality required to do your job, only to see you’ve been misled.

There’s a good chance the software provider hasn’t spent enough time with industry professionals to develop a solution for your operation.

Here’s the thing:

We’ve gained some data over the years from industry experts like yourself, so we know the time, energy, and listening power it takes to design and develop software you’ll get real value from every day.

During this process, interesting revelations have surfaced.

Fundamentally, the most valuable piece of an IMS to the experts is if the system is able to help operations, inclusive of staff, perform proactively.

So, can your system help you effectively and efficiently create order throughout your property?

CMMS software is a prized solution for properties.

It can help any proactive leader move toward a profitable maintenance operation.

But, knowing which systems are going to help you reduce operational waste and cut hindering costs can be tricky.

Agree?

Many maintenance “solutions” have flaws.

Yes, they’re software and tout their ability to improve efficiency for your operation.

But, it seems their perspective comes only from their understanding of maintenance operations.

These systems are antiquated and cumbersome and do not take into account the real needs of the customer.

One issue leads to another with their use – and the cumbersomeness catches up to your bottom line.

Vital activities and tasks that are essential to running a fluid operation start slipping through the cracks.

These missed maintenance initiatives cost you money, often lots of it too.

“What do we do,” is the question you’re back to asking yourself and your team.

You’d rather be able to quickly cut your maintenance costs and focus on increasing the profitability of your business.

Are we right? Yes, we are!

We’re going to show you how a proactive CMMS can help you turn your maintenance operation and keep it a profit center.