24/7 Software Blog

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth.

But their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

So, you’ve got to make sure their mobile resources help up their game, not slow them down.

Property operations occur in real-time, so now is the time to show you how to maximize your operation’s performance through proactive mobile incident management.

Are you ready?

Keeping your property humming is a must.

You’ve got this primary responsibility.

But it’s wearing you down.

Why?

The cost to maintain equipment is breaking the bank.

One thing after another is breaking, and when that happens, you must fix it or buy a new one!

Fixing the problem costs a lot of money.

That’s your most significant issue.

But, you can ‘fix’ the more significant problem.

How?

By using a CMMS with preventive maintenance (PM).

It’s your operation's best solution to this recurring setback.

This software will help you counter the cyclical problems of having to fix or buy new equipment.

It will help you reduce downtime and increase your efficiency, which takes your maintenance operation from a cost center to a profit center.

Wouldn’t it be nice to know your property is running smoothly?

We think so, which is why we’ve put together the following insights on how PM software can help your property boost uptime.

Are you ready?

Let’s get to it.

Communication among personnel is a leading factor in the success - or failure - of your operation.

Your team needs to be in unison, or things won’t run smoothly.

Stress caused by lousy communication is overwhelming in itself.

We’re sure the long-term effects reflect poorly on your bottom line too.

We always talk about controlling chaos, but in this article, we’re going to skip that concept and jump right into something even more critical.

How do you create order in the midst of your already established chaos?

How do you improve communication among all your personnel while getting the details you need on time?

Bad communication will have devastating consequences on an operation.

Do you agree?

When the problem goes for an extended length of time without being handled, it accumulates and then affects every aspect of your operation – negatively.

But before we fix it, we’re going to establish the root of your communication problems.

We need to understand where the breakdown is and what is associated with each and every factor of it.

It’s how you’ll achieve Proactive Operations.

“A few years ago, Paul Allen, the co-founder of Microsoft, published the results of something called the Great Elephant Census, which counted all the savanna elephants in Africa. What it found rocked the conservation world: In the seven years between 2007 and 2014, Africa's savanna elephant population decreased by about a third and was on track to disappear completely from some African countries in as few as 10 years,” writes Dina Temple-Raston in their recent NPR article entitled “Elephants Under Attack Have An Unlikely Ally: Artificial Intelligence.”

“To reverse that trend, researchers landed on a technology that is rewriting the rules for everything from our household appliances to our cars: artificial intelligence. AI's ability to find patterns in enormous volumes of information is demystifying not just elephant behavior but human behavior — specifically poacher behavior — too,” Temple-Raston explains.

Cornell University researcher Peter Wrege shares in the article, "AI can process huge amounts of information to tell us where the elephants are, how many there are. And ideally tell us what they are doing."

“There are two kinds of elephants in Africa: savanna elephants, which were counted by Allen's census, and forest elephants, which the census couldn't account for because that elephant lives beneath a thick rainforest canopy. Even at the level of the jungle, losing a forest elephant is easy to do,” Wrege says in the NPR article.

"Sometimes you see them, let's say, 15 meters [16 yards] away from you and then they move 5 meters into the forest and you can't see them. Somehow they just disappear," Wrege continues.

According to Temple-Raston, “Researchers at Cornell University have been studying the forest elephant for years, trying to figure out — like Allen did with the savanna elephant — how many there are and how fast they are being killed. Given how stealthy the forest elephants are, Wrege began to think that rather than look for them, maybe he should try something a little different: Maybe he should listen for them.”

While the rest of Temple-Raston’s article is quite insightful, we’ve got to stop here to make a point.

Yes, the situation surrounding elephants, poachers, and AI is quite different from your property operation – it caught our attention.

AI is an unlikely ally for elephants.

And we hope it works.

But we’ve got a likely ally to help you protect and manage your property.

One that we know works.

It’s Proactive Operations

If you oversee a property, you have customers.

You probably already know this - customers lose their possessions.

It’s bound to happen, right?

It’s inevitable.

Billy loses his cell phone.

Katie misplaces her purse.

Alex loses his wallet.

All of them are going to be very frustrated simply because losing stuff is frustrating.

Lost and found software can help you ease the stress associated with losing one’s possessions.

That is if you’re using the right type of system.

Today we’re going to show you how to move away from using spreadsheets to “manage” your lost and found operation.

We’re also going to show you four ways a superior software solution can be leveraged to maximize your operation’s efficiency.

We’ll conclude with the #1 characteristic your lost and found software is more than likely missing right now – and how to solve that problem.

It’s an obvious one, but one deficit most operations have when it comes to their lost and found efforts.

Are you ready to enhance your customer experience and build enormous amounts of loyalty?

Excellent, let’s get started.

“New evidence indicates that Boeing pilots knew about ‘egregious’ problems with the 737 Max airplane three years ago, but federal regulators were not told about them,” writes David Schaper in their recent NPR article entitled “Boeing Pilots Detected 737 Max Flight Control Glitch 2 Years Before Deadly Crash.”

“Investigators say the plane's new flight control system, called MCAS, is at least partially to blame for 737 Max crashes in Indonesia in 2018 and Ethiopia this year that killed 346 people. Acting on data from a single, faulty angle-of-attack sensor, MCAS repeatedly forced both planes into nosedives as the pilots struggled, but failed to regain control,” Schaper explains.

According to the article, “The pilots in the Lion Air plane that crashed in Indonesia last October did not know MCAS existed, as Boeing did not disclose any information about it in pilot manuals or in training material.”

“Newly revealed instant messages sent between Boeing's then-chief technical pilot for the 737, Mark Forkner, and another technical pilot, Patrik Gustavsson, in November 2016 indicate that Forkner experienced similar problems with MCAS during a test session in a flight simulator,” the NPR piece continues.

Schaper writes, “In a transcript obtained by NPR, Forkner writes that ‘there are still some real fundamental issues’ with the system that he says Boeing engineers and test pilots ‘claim that they are aware of."

And we’ve all witnessed the aftermath.

Unfortunately, the harsh reality of these incidents is they could happen to any organization responsible for keeping people safe.

That includes your operation.

Let that set in for a moment.

Keep reading; we’re going to show you how Proactive Operations lets you detect glitches in your operation before the effect is a negative one.