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24/7 Software Blog

“A few years ago, Paul Allen, the co-founder of Microsoft, published the results of something called the Great Elephant Census, which counted all the savanna elephants in Africa. What it found rocked the conservation world: In the seven years between 2007 and 2014, Africa's savanna elephant population decreased by about a third and was on track to disappear completely from some African countries in as few as 10 years,” writes Dina Temple-Raston in their recent NPR article entitled “Elephants Under Attack Have An Unlikely Ally: Artificial Intelligence.”

“To reverse that trend, researchers landed on a technology that is rewriting the rules for everything from our household appliances to our cars: artificial intelligence. AI's ability to find patterns in enormous volumes of information is demystifying not just elephant behavior but human behavior — specifically poacher behavior — too,” Temple-Raston explains.

Cornell University researcher Peter Wrege shares in the article, "AI can process huge amounts of information to tell us where the elephants are, how many there are. And ideally tell us what they are doing."

“There are two kinds of elephants in Africa: savanna elephants, which were counted by Allen's census, and forest elephants, which the census couldn't account for because that elephant lives beneath a thick rainforest canopy. Even at the level of the jungle, losing a forest elephant is easy to do,” Wrege says in the NPR article.

"Sometimes you see them, let's say, 15 meters [16 yards] away from you and then they move 5 meters into the forest and you can't see them. Somehow they just disappear," Wrege continues.

According to Temple-Raston, “Researchers at Cornell University have been studying the forest elephant for years, trying to figure out — like Allen did with the savanna elephant — how many there are and how fast they are being killed. Given how stealthy the forest elephants are, Wrege began to think that rather than look for them, maybe he should try something a little different: Maybe he should listen for them.”

While the rest of Temple-Raston’s article is quite insightful, we’ve got to stop here to make a point.

Yes, the situation surrounding elephants, poachers, and AI is quite different from your property operation – it caught our attention.

AI is an unlikely ally for elephants.

And we hope it works.

But we’ve got a likely ally to help you protect and manage your property.

One that we know works.

It’s Proactive Operations

If you oversee a property, you have customers.

You probably already know this - customers lose their possessions.

It’s bound to happen, right?

It’s inevitable.

Billy loses his cell phone.

Katie misplaces her purse.

Alex loses his wallet.

All of them are going to be very frustrated simply because losing stuff is frustrating.

Lost and found software can help you ease the stress associated with losing one’s possessions.

That is if you’re using the right type of system.

Today we’re going to show you how to move away from using spreadsheets to “manage” your lost and found operation.

We’re also going to show you four ways a superior software solution can be leveraged to maximize your operation’s efficiency.

We’ll conclude with the #1 characteristic your lost and found software is more than likely missing right now – and how to solve that problem.

It’s an obvious one, but one deficit most operations have when it comes to their lost and found efforts.

Are you ready to enhance your customer experience and build enormous amounts of loyalty?

Excellent, let’s get started.

“New evidence indicates that Boeing pilots knew about ‘egregious’ problems with the 737 Max airplane three years ago, but federal regulators were not told about them,” writes David Schaper in their recent NPR article entitled “Boeing Pilots Detected 737 Max Flight Control Glitch 2 Years Before Deadly Crash.”

“Investigators say the plane's new flight control system, called MCAS, is at least partially to blame for 737 Max crashes in Indonesia in 2018 and Ethiopia this year that killed 346 people. Acting on data from a single, faulty angle-of-attack sensor, MCAS repeatedly forced both planes into nosedives as the pilots struggled, but failed to regain control,” Schaper explains.

According to the article, “The pilots in the Lion Air plane that crashed in Indonesia last October did not know MCAS existed, as Boeing did not disclose any information about it in pilot manuals or in training material.”

“Newly revealed instant messages sent between Boeing's then-chief technical pilot for the 737, Mark Forkner, and another technical pilot, Patrik Gustavsson, in November 2016 indicate that Forkner experienced similar problems with MCAS during a test session in a flight simulator,” the NPR piece continues.

Schaper writes, “In a transcript obtained by NPR, Forkner writes that ‘there are still some real fundamental issues’ with the system that he says Boeing engineers and test pilots ‘claim that they are aware of."

And we’ve all witnessed the aftermath.

Unfortunately, the harsh reality of these incidents is they could happen to any organization responsible for keeping people safe.

That includes your operation.

Let that set in for a moment.

Keep reading; we’re going to show you how Proactive Operations lets you detect glitches in your operation before the effect is a negative one.

Are you charged with running events?

If so, you’re in the right place.

Today, we’re going to examine the various aspects of running an event.

Most important, we’re going to address it with the intention of achieving the goal – customer safety and experience.

That way, you can achieve your personal goal: Proactive Operations.

Wouldn’t you like the peace of mind in knowing every one of your events is running smoothly?

After many years in the industry, we believe we’ve figured out the secret for ensuring an effective and efficient event operation.

Whether you’re running a large-scale event at a convention center, music festival, fair, or stadium, we’re confident you’ll benefit from the five solutions we want to share with you today.

An ultimate package for ultimate events.

Individually, these are superior solutions.

All with unique and valuable features that can benefit all types of industry operations.

Imagine their power when you combine their abilities into one ultimate event management package for your operation.

We’re going to show you how to execute legendary event management using the most innovative solutions in the marketplace.

Are you ready?

Let’s go.

“A thief walked into a San Francisco gallery on Sunday afternoon, plucked a rare Salvador Dalí from an easel in the front window, and strode out the door,” writes Laurel Wamsley in their recent NPR article entitled “Salvador Dalí Etching Stolen From San Francisco Gallery In 'Snatch And Run.”

“Rasjad Hopkins, associate director at Dennis Rae Fine Art Gallery, was working at the time. The door to the gallery was open, and Hopkins had his back turned,” shares Wamsley.

"Snatch and run," Hopkins tells NPR.

According to the NPR piece, “It took just a few minutes to realize the etching was gone. For some reason, the work hadn't been locked with a tether as it normally was.”

“Hopkins never did see the thief, though surveillance footage from the hotel next door appears to show a young man in a flat-brim cap holding the work casually in one hand as he walks down Geary Street in the Union Square neighborhood,” writes Wamsley.

"Never saw him before in my life," Hopkins said in the article.

“The hand-colored etching is called Burning Giraffe (1966), and it's from a series in which the famous surrealist riffed on works by Pablo Picasso. In the Picasso series, the Spanish painter depicts all the stages of a bullfight,” Wamsley explains.

Wamsley emphasizes, “Hopkins says that of Dalí's etchings, Burning Giraffe was the most important. It's numbered, one of a series of 100 made on the same kind of paper.”

Let’s look at the perspective of how important this piece is.

How does this resonate with you?

Is there a specific part of your operation that’s vulnerable – one you want to protect?

What’s your Burning Giraffe?

It could be one aspect of your operation or the entire operation you’re focused on protecting.

Either way, you’ve got to lock it with a tether to ensure no one pulls a ‘snatch and run’ on your property.

Agree?

Keep reading; we’re going to put you in the best position to prevent this on your property.

You need to employ Proactive Operations.

Providing first-rate customer service is paramount.

We know it’s one of the top goals on your list.

We also know it is the top goal on your boss’s list.

The fan experience is essential to everyone’s livelihood.

You certainly can’t guarantee a win, perfect weather, or prevent car trouble on the way.

But you can and must deliver the highest level of service.

Face it.

You’re in the business of creating memories as much as your star players.

Preparing for and delivering to your customers a safe, clean, and friendly environment is fundamental to the fan experience and that’s the stuff that leaves customers wanting to return to your property for more events.

With your well-trained and dedicated team members, you can ‘make things happen’ at every point of contact with your customers.

For every location, every person on your team can affect a fan’s experience, positively or negatively.

Every impression, every interaction, they all count.