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24/7 Software Blog

“On Jan. 1, the toughest data privacy law in the U.S. goes into effect: the California Consumer Privacy Act, or CCPA,” shares Rachel Myrow in their recent NPR article entitled “California Rings In The New Year With A New Data Privacy Law.”

“That's why you're seeing a host of emails pop up in your inbox from various companies announcing updates to their terms of service, particularly their privacy policies. With no similar federal law on the horizon, this one is expected to set the standard nationally for some time to come,” Myrow explains.

“So what does it mandate,” asks Myrow.

"On Jan. 1, 2020, all Californians will be able to find out what personal information a business is collecting about them, their devices and their children," said Mary Stone Ross, one of the new law's co-authors, and a nationally recognized data privacy expert, the NPR article.

“According to the law, consumers will be able to opt out of the sale of their personal information. If a company fails to implement reasonable security practices and consumers' personal information is breached, they'll be allowed to sue those companies,” the article explains.

Myrow says, “Companies can still collect the data: what you buy; where you go, and when; all the photos you've ever taken; your emails, even the ones you deleted.”

“But what companies must now do is tell you what they're collecting when you ask, and delete it all if you ask for that. However, some companies can deny your request to delete if the data is required in order to complete a financial transaction or protect against fraud,” according to the article.

The article continues, “What companies can't do anymore, legally, is sell that data if you tell them not to. But if they do anyway, consumers can't sue. The law reserves lawsuits for another all-too-common problem: ‘It's only for data breaches. So if certain categories of personal information, for example, your Social Security number, are breached, and a business fails to implement reasonable security practices, then you have cause,’ said Stone Ross.”

That’s an essential requirement for business in 2020.

But if you’re proactive, you’re already ahead of the game.

That’s what you need to do.

You need to be proactive.

We’re talking about setting your property’s standard for keeping your customers safe and protecting your organization from legal suits.

How?

You employ Proactive Operations.

It’s the year of operations management software.

You’re probably wondering how we know this.

How can we predict the future?

It’s because operations are motivated to employ Proactive Operations, which makes operations management software the apparent answer.

You can’t apply the Proactive Operations methodology without the intention of maximizing your efficiency.

There’s no way around it.

Operations management software takes your operation further.

There’s something special about operations management software that can enhance real-time communications, maximize experience, and reduce risk.

A characteristic exists that brings everything together to take your property’s operation levels above its current performance state.

Do you know what that quality is?

It’s a unified solution for your property.

Think about it for a moment. How efficient is using multiple tools – from various vendors – to operate?

It’s not efficient in any way.

So many operations are still operating this way.

But, we know 2020 will be the year you move away from this method.

The current approach of using individual tools forces you to maintain a reactive state because you always depend on different applications to perform well.

It also means you’re relying on different vendors to remain active.

That’s not proactive. That's terrifying. 

Operations management software is the unified solution for properties.

A unified solution is one solution that helps you cover all bases – they evoke Proactive Operations.

This mindset will help you reach a new level in 2020.

What do you say?

Are you ready to make 2020 the year you transition to a platform that unifies your mission of being one of the world’s greatest properties?

Welcome to 2020.

A new year.

A new decade!

You want to capitalize on this fresh start.

Your operation is still running, and your team is performing.

The good news is that everything is OK!

But you want to make it better.

So, what are you going to do?

Do you have any New Year’s resolutions for your operation?

Do you have any plans to take your operation to the next level?

We’ve got something you can do.

How about making 2020 the year you maximize the performance of your operation?

You’ve got 12 months ahead of you – let’s make them productive.

Agree? Let’s do this!

We’re going to show you how to employ the world-class methodology operations use.

2020 is coming.

It’s here tomorrow!

Now, you’ve got to find out how fast your team performed all year.

It’ll help you identify what improvements or changes are needed in 2020.

How’s your operation doing?

Are you responding to issues and incidents efficiently and effectively?

Do you have the right amount of resources available?

How are your staffing levels?

Is it time to invest in operations management software?

You need to answer these questions.

But, you’re probably asking yourself, how?

Agree?

Don’t stress about it; we’ll save you the guesswork.

You need to use analytics.

You need the ability to capture data (hopefully, lots of it) that results in valuable analytics.

Are you in a position to rely on your data?

Can you trust it?

You need to close out 2019 and get ready for 2020.

Let’s start today!

But, the only way to do it successfully is by looking at your numbers.

You must take a close look at how your operation performed this year so you can be proactive in making the best improvements and optimizations for the New Year.

Resolve any issues now.

Determine whether the integrity of your data is at the level it needs to be before the first quarter of 2020.

Do you want Proactive Operations in place?

Then, you need a reliable infrastructure.

It’s a large part of what is required to employ the Proactive Operations methodology.

You can’t hit the level of performance needed without it.

You could have an effective strategy and the right technology.

But, you might miss the mark on your infrastructure.

You’ll still be shy of where you need to be.

That’s not good.

Why?

You need all three to be successful.

Now, you probably already know you need to address your infrastructure.

Your communication channels are probably disjointed, you deal with regular bottlenecks, and no one is ever on the same page.

It troubles you, and you’re tired of it.

A proactive leader knows to start the process before this year is over, and you’re already into 2020.

You’re ready for a solid foundation going into the New Year.

But, you don’t know where to start – do you?

That’s fine. We’re here to help.

Let’s get you geared up for 2020 by building the foundation you’ll need to achieve and maintain Proactive Operations.

Losing your possessions is a stressful experience.

Losing your possessions at a property that doesn’t use lost and found software increases stressful to overwhelming.

Can anything be worse than this?

Think about it for a moment; what would be your scariest possession to lose?

We would venture to say that losing your wallet, which contains much of your personal information, would be the most common and most terrifying possession to lose.

A wallet is a small thing, yet contains the most personal – and vulnerable – details of your life.

  • Driver’s License/ID
  • Cash
  • Medical Cards
  • Debit Cards
  • Credit Cards

These are standard items you would find in any wallet, and you might have more.

Lose your wallet and your anxiety skyrockets!

First, merely the act of losing something is stressful.

Second, you have lost a possession that contains vital information about your life. It is a double whammy when you lose your wallet.

Can you imagine the despair your customers feel knowing they lost their wallet? Imagine how they feel, not knowing they will get it back?

Not to mention the stress thinking about their credit cards and debit cards getting into the wrong hands, which crosses their mind hundreds of times.

It is a never-ending trauma that does not end until the wallet is found.

Put yourself in their shoes.

You are probably going to be checking your credit or debit card accounts frequently to see if they have been depleted.

Whether you have ever lost your wallet or not, we know you can appreciate the gravity of this.

We understand you cannot prevent dishonest customers from hijacking credit card accounts.

However, you can help your staff mitigate this situation.

Keep reading; we are going to share a clear customer service policy to give your customers an extra hand with their lost wallet woes.