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24/7 Software Blog

You’ve got to manage a plethora of data.

From your issues to incidents, to your work orders and customer service requests – your team is communicating a lot of information.

It can be overwhelming, especially if you’re using multiple tools to manage each aspect.

But, that’s not all.

You’re probably using your incident management system (IMS) to manage everything coming into your command center.

Issues, incidents, customer requests, and important operational task are all managed from your IMS.

Does this sound familiar?

We cannot stress enough how dangerous this is to the efficiency of your operation.

It’s a matter of time before low-priority items go under the radar and nothing gets done.

You must change this today.

But how do you start?

You stop critical operational tasks from integrating with your high-priority incidents.

You separate them.

You implement task management software.

“Imagine spending 40 years and more than a billion dollars on a gamble,” writes Nell Greenfieldboyce in their recent NPR article entitled, “Billion-Dollar Gamble: How A 'Singular Hero' Helped Start A New Field In Physics.”

According to Greenfieldboyce, “That's what one U.S. government science agency did. It's now paying off big time, with new discoveries about black holes and exotic neutron stars coming almost every week.”

“And while three physicists shared the Nobel Prize for the work that made this possible, one of them says the real hero is a former National Science Foundation staffer named Rich Isaacson, who saw a chance to cultivate some stunning research and grabbed it.”

"The thing that Rich Isaacson did was such a miracle. I think he's the hero. He's a singular hero. We just don't have a good way of recognizing people like that. Rich was in a singular place fighting a singular war that nobody else could have fought," says Rainer Weiss, a physicist at the Massachusetts Institute of Technology and one of the 2017 Nobel laureates, in the NPR piece.

Weiss continues in the article, “Without him, we would've been killed dead on virtually every topic."

And it’s a good thing Isaacson saw the chance and grabbed it.

It’s a great lesson for proactive leaders too.

See an opportunity for your property operation?

Go for it.

But you’ve got an advantage Isaacson did not.

Your success should take less time and less money.

Especially you’ll have a proven methodology already in place.

You do not need a billion-dollar gamble.

Agree?

Your maintenance operation is the core of your property.

It shapes how your customers perceive your effectiveness.

Do they see broken furniture?

Does the power always go out in areas of your property?

Are the property’s employees always contacting your team because defective equipment is hindering their workday?

Or, is everything running smoothly and looking good?

Your ability to achieve the latter is necessary.

But, how is it affecting your bottom line?

Are you spending so much money to fix and maintain equipment that you’re losing money?

You need to employ preventive maintenance software if that’s the case.

A strategy that includes a CMMS with a preventive aspect helps you maximize where your resources are going.

Today, we’re going to explain what you need to do, because it doesn’t stop at implementing the system.

There’s more work to do.

Are you ready?

“Electric scooters have invaded the world's cities. They whiz down streets and lie abandoned in the middle of sidewalks, bringing both convenience and annoyance to city-dwellers. There are now dozens of scooter-sharing companies, and the two biggest, Bird and Lime, are the fastest startups to reach a valuation of $1 billion in U.S. history. Each company is now valued at over $2 billion. Scooteristas claim it's a sign that they're revolutionizing transportation, but... really,” asks Greg Rosalsky in their recent NPR article entitled “Will Scootermania End With A Crash?

According to Rosalsky’s article, “Big Scooter argues that technology — electric motors, better batteries, GPS, and smartphones — has produced a system of shareable scooters that can solve infrastructure problems, decongest commutes, limit climate change, and make investors buckets of money. They're calling it the ‘micro mobility revolution.’ Last year, there were 38.5 million trips on shareable e-scooters in the U.S., which is more than double the year before.”

“The business model of these companies is pretty simple: flood a city with hundreds of scooters for passersby to rent. You can locate and pay for them using your smartphone, and they typically cost $1 plus 15 cents per minute. Then leave them wherever you want,” the NPR piece explains.

Later in the article, Rosalsky shares, “Scootermania isn't just about scooters. It's about this entire bubbly era of tech. Tech watchers have come to call startups worth over a billion a ‘unicorn.’ At first, it was because they were hard to find. Today, there are four times more unicorns than there were in 2013. Last year, VC funding for private companies hit a high of $131 billion, which is past the heights of the 1990s that ended in a crash in nominal terms and close to it in real ones. The percentage of companies going public — despite being unprofitable — has hit a similar peak. Uber, which remains unprofitable, became one of those companies last week.”

Rosalsky’s article left us with a burning question.

Your first event of the season is underway.

The house is packed.

You can feel the energy moving through the halls.

The sales team did a great job filling the seats – and your suites.

Every suite is full of excited customers.

But, you’re still nervous about service, even with all of today’s potential for revenue generation.

Why?

You know what’s going to happen an hour into the event once your VIPs and suite customers go through their food and beverages.

They’ll need more stuff.

But, your staff won’t be able to handle the influx of special customer requests coming through the phones.

How do you know this?

You don’t have a scalable way to handle requests.

If your staff is running around doing other important tasks, your customers will have to wait until they come back to their location to make any requests.

That’s right; your team can handle an average volume with their phones, radio, and a checklist.

But when the volume kicks up – things get overwhelming, and efficiency declines.

They forget things and lose track of what was completed.

Your VIPs call in, each time with more frustration.

You need to get your customer requests under control.

But, how can you do this?

You need request tracking software.

It lets you handle special customer requests with maximum efficiency.

Keep reading; we’ll break it down for you.

“Nuclear power plants are so big, complicated and expensive to build that more are shutting down than opening up. An Oregon company, NuScale Power, wants to change that trend by building nuclear plants that are the opposite of existing ones: smaller, simpler and cheaper,” writes Jeff Brady in their recent NPR article entitled “This Company Says The Future Of Nuclear Energy Is Smaller, Cheaper And Safer.”

According to the article, “The company says its plant design using small modular reactors also could work well with renewable energy, such as wind and solar, by providing backup electricity when the wind isn't blowing and the sun isn't shining.”

“The 98 nuclear reactors operating in the country now are large because they were designed to take advantage of economies of scale. Many are at risk of closing in the next decade, largely because they can't compete with less expensive natural gas and renewable energy,” Brady continues.

“To respond to this dilemma, ‘we've developed economies of small,” says Jose Reyes, chief technology officer and co-founder of NuScale, in the NPR piece.

“Instead of one big nuclear reactor, Reyes says his company will string together a series of up to 12 much smaller reactors. They would be built in a factory and transported by truck to a site that would be being prepared at the same time,” writes Brady.

"You're making your [reactor] pool and all that stuff on-site. In parallel, you're manufacturing the modules, and then that cuts the construction schedule to about half,” Reyes explains in Brady’s article.

Brady shares that “NuScale says it also has simplified how the plants are operated in ways that make them safer.”

Now, you’re probably wondering what this has to do with property operations.

The progressive approach is where we're going with this.

NuScale is looking at an existing industry and turning it on its head, shaking it up quite a bit, and working to innovate exponentially.

We like this mindset.

It’s what we practice here at 24/7 Software.

What do we say we apply this smart, efficient, and safe strategy to your operation?