24/7 Software Blog

Think about your team's performance.

How has it been this year?

When was the last time you went over exactly what to do during a severe weather situation?

Hire any new part-time staff?

Do they have an understanding of your eight different touchpoints for superior customer service? Is your team executing consistently?

Whatever your concerns, your team can always be more prepared than yesterday or last year.

What do you think? What do you do?

How do you train your employees to be better at their roles? How do you help them respond faster and be proactive?

These are important questions to ask yourself, and the good news is we have a solution we think you’ll find quite effective.

Most important, your staff will enjoy it too.

So, what’s the solution? Tabletop Exercises.

Tabletop exercises are a great way to practice your plans without requiring the interruption of a full-blown drill. It’s a smart way to constantly practice emergency situations as a team.

Are you ready to learn more? Let’s get started.

It’s been a long but productive year for you.

You’ve really stepped it up.

Plans to take your operation to the next level this upcoming year are underway.

You’re pretty busy making the needed changes and improvements.

But, it wasn’t always like this.

Your predecessor did not leave you with much of a legacy to build.

You were forced to start over, which terrified you.

From inefficient processes to high employee turnover, to non-existent technology, you had your work cut out for you.


Everything was your responsibility from the start.

Your team was looking at you to change things around for the better.

You were ready for the challenge because you knew a change was necessary.

But, you weren’t so confident and clear on how to get started.

You spent several weeks researching and reaching out to colleagues that have done it right; the consensus led you to 24/7 Software’s blog.

Here is where you discovered the Proactive Operations methodology.

That’s when the real work started, right?

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth. But, their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

“Less than a week after the iPhone X release, a Vietnamese security firm says it has done what others couldn't — trick the phone's facial recognition software. How? One very creepy mask” writes Laurel Wamsley in their recent NPR article entitled, “Security Firm Says Extremely Creepy Mask Cracks iPhone X's Face ID.”

“In a video released by the company Bkav, an employee unshrouds the mask, to which the phone apparently responds to by unlocking. ‘Face ID on this iPhone X is not as secure as Apple has announced,’ the employee says. The employee then unlocks the phone again with his own face,” explains Wamsley.

According to the NPR article, “on its website, Bkav says it made the mask with two- and three-dimensional printers, silicone and ‘hand-made’ skin to ‘trick Apple's AI."

Bkav’s team is smart.

But, their “achievement” gave us a pit in our stomachs.

What if criminals cracked the code on your operation? We don’t want your property to be vulnerable to threats like this.

There’s more to this hack story too.

“The whole thing cost about $150,” the company touts in Wamsley’s piece.

Others have taken on the challenge of cracking iPhone X’s facial recognition software.

But, Bkav’s attempt and success were all we needed to start talking about threats to your operation.

Keeping your property humming is a must.

You’ve got this primary responsibility. But, it’s wearing you down.


The cost to maintain equipment is breaking the bank.

One thing after another is breaking, and when that happens, you have to fix it or buy a new one!

Fixing the problem costs a lot of money. That’s your biggest issue, right?

But, you can ‘fix’ the more significant problem.


By using preventive maintenance (PM) software.

It’s your operations best solution to this recurring setback.

This software will help you counter the cyclical problems of having to fix or buy new equipment.

It will help you reduce downtime and increase your efficiency, which takes your maintenance operation from a cost center to a profit center.

Wouldn’t it be nice to know your property is running smoothly?

We think so, which is why we’ve put together the following insights on how PM software can help your property boost uptime.

Are you ready? Let’s get to it.

“In 2005, shortly after earning a master's degree in electrical and computer engineering, Sam Cape was looking for work online when he came across a cryptic help wanted ad,” writes Allyson McCabe in their recent NPR article entitled “Like Magic: The Tech That Goes Into Making Money Harder To Fake.”

“At his interview, he was shown something that blew his mind. Cape says it looked like film but was three-dimensional and appeared to be moving. It was, in fact, a prototype of a micro-optics technology he would go on to refine as the director of research and development for Massachusetts-based Crane Currency,” McCabe continues.

According to the NPR piece, “Cape says the technology uses microscopic lenses so tiny you can fit about a dozen of them on the tip of a human hair. Nearly 1 million of these lenses are used to magnify underlying microimages on each of the newest $100 bills. The result is a visual illusion that looks a bit like the old 3-D tilt cards you might find inside a box of Cracker Jack.”

Incredible, right? We could not agree more.

But, it’s not the technology itself that caught our attention.

It’s what it does that drew us in – its purpose.

“This may sound like something out of Harry Potter, but the new technology serves a very practical purpose: the deterrence of counterfeiting. To thwart would-be counterfeiters in the Colonial era, Ben Franklin himself made currency notes cast from the distinctive patterns of real sage leaves. It has become a lot harder to keep up with the bad guys — especially in recent years,” explains McCabe.