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24/7 Software Blog

“Scammers are always looking for more effective words. Most Americans have learned to be on their guard, and they're likely to suspect an overly aggressive phishing phone call from a fake credit card customer service agent speaking accented English,” writes Martin Kaste in their recent NPR article entitled “The Language Of Cybercrime.”

According to the article, “One solution is digitized voices. There's still a live person on the other end of the call, but he isn't talking. Instead, he's playing audio from a computer, picking prerecorded phrases from a menu as the conversation progresses.”

“It sounds convincing until you ask a question he doesn't have a canned response for. The resulting hesitations undermine the natural feel of the conversation,” Kaste explains.

The NPR piece continues, “Online scammers use a similar technique. When texting or emailing their marks, they often work from ‘scripts’ of prewritten American English boilerplate. The most effective conversational gambits are saved and distributed to other scammers in the network, and they cut-and-paste the scripts into their grifts at crucial moments.”

“Ronnie Tokazowski, a senior threat researcher with email security company Agari, has been watching scammers building their scripts,” Kaste shares.

"Some of the scripts will say, 'If your victim doubts you here, say this.' We've seen upwards of 28 levels of engagement before your scammer has to work to come up with something [to say]," Tokazowski says in the NPR article.

We’re not experts in this field.

But 28 levels of engagement seem sophisticated – or least the threat is evolving that way.

That’s a concern to us.

Why?

Your abilities for countering the crime need to adapt rapidly.

It doesn’t matter what the language of the crime is.

You need to be proactive in defending your property against it.

That should resonate.

Agree?

Think about your team's performance.

How has it been this year?

When was the last time you reviewed what to do during a severe weather situation?

Hire any new part-time staff?

Do they have an understanding of your eight different touchpoints for superior customer service?

Is your team executing consistently?

Whatever your concerns, your team can always be more prepared than yesterday or last year.

What do you think?

What do you do?

How do you train your employees to be better in their roles?

How do you help them respond faster and be proactive?

These are essential questions to ask yourself, and the good news is we have a solution we think you’ll find quite compelling.

Most importantly, your staff will enjoy it too.

So, what’s the solution? Tabletop Exercises.

Tabletop exercises are a great way to practice your plans without requiring the interruption of a full-blown drill.

It’s a smart way to practice emergencies as a team.

Are you ready to learn more?

Let’s get started.

“When the Ferguson family decided they wanted to live in the Seattle suburb of Black Diamond they weren't in the market for a smart home. But they wound up with one, a house packed with Internet-connected devices,” writes Joshua McNichols in their recent NPR article entitled “A Smart Home Neighborhood: Residents Find It Enjoyably Convenient Or A Bit Creepy.”

According to the article, “Fifteen-year-old Macey Ferguson loves it. ‘I just feel really fancy,’ she says about having Amazon's Alexa there to turn on the lights for her, or to remind her when to go to cheerleading practice. ‘I feel like she's my little servant, or butler.’ Her older brother uses it for math homework, her younger sister for calling grandma. Her three-year-old brother asks Alexa for cake recipes so he can stare longingly at the photos.”

“Kelli Ferguson, the mom in this household, is more ambivalent. On the one hand, it's nice to ask Alexa to heat up the house before crawling out of bed in the winter. On the other, there's all those cameras. ‘If I'm walking on our street, I walk on the other side of the street,’ she said, meaning the side without the smart homes. ‘Just because I don't feel like being on everyone's cameras," McNichols shares.

The NPR piece continues that, “Living in a smart home neighborhood, the Fergusons experience both convenience and surveillance. And that's typical in Black Diamond, where Lennar Homes offers smart homes as part of a 4,800 unit development that includes other builders. This neighborhood isn't a one off. There are smart home developments in suburbs outside of cities such as Miami and San Francisco. Lennar is making Amazon tech standard on each of the 45,000 homes it builds this year.”

According to McNichols, “This partnership between builders and Amazon benefits both sides. Amazon wants to push for wider adoption of its Echo smart speaker. Lennar relies on Amazon to help distinguish it from other home builders in communities like Black Diamond.”

“But do users really need smart home technology?” asks McNichols.

We can’t answer that question for you.

But, we can confidently say “yes” to this question:

Do you need smart ‘property’ technology?

Without a doubt, you do.

But it’s also a part of a more significant way to keep your customers safe while creating lasting memories.

It’s called Proactive Operations – and your customers will find it enjoyably convenient.

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth.

But their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

So, you’ve got to make sure their mobile resources help up their game, not slow them down.

Property operations occur in real-time, so now is the time to show you how to maximize your operation’s performance through proactive mobile incident management.

Are you ready?

Keeping your property humming is a must.

You’ve got this primary responsibility.

But it’s wearing you down.

Why?

The cost to maintain equipment is breaking the bank.

One thing after another is breaking, and when that happens, you must fix it or buy a new one!

Fixing the problem costs a lot of money.

That’s your most significant issue.

But, you can ‘fix’ the more significant problem.

How?

By using a CMMS with preventive maintenance (PM).

It’s your operation's best solution to this recurring setback.

This software will help you counter the cyclical problems of having to fix or buy new equipment.

It will help you reduce downtime and increase your efficiency, which takes your maintenance operation from a cost center to a profit center.

Wouldn’t it be nice to know your property is running smoothly?

We think so, which is why we’ve put together the following insights on how PM software can help your property boost uptime.

Are you ready?

Let’s get to it.

Communication among personnel is a leading factor in the success - or failure - of your operation.

Your team needs to be in unison, or things won’t run smoothly.

Stress caused by lousy communication is overwhelming in itself.

We’re sure the long-term effects reflect poorly on your bottom line too.

We always talk about controlling chaos, but in this article, we’re going to skip that concept and jump right into something even more critical.

How do you create order in the midst of your already established chaos?

How do you improve communication among all your personnel while getting the details you need on time?

Bad communication will have devastating consequences on an operation.

Do you agree?

When the problem goes for an extended length of time without being handled, it accumulates and then affects every aspect of your operation – negatively.

But before we fix it, we’re going to establish the root of your communication problems.

We need to understand where the breakdown is and what is associated with each and every factor of it.

It’s how you’ll achieve Proactive Operations.