“Thank you all and be safe,” you tell your supervisors before they branch out to meet with their team.
You leave the meeting room.
You swing by your office next door to grab your radio.
You start the five-minute trek to the operations center upstairs.
“Welcome,” a passing staff member says to you, followed by a few others.
“We’re excited to have you,” Joe, the head of security tells you as he catches up.
Today is a day like any other for your property, except, for you.
It’s your first day on the job here.
Your experience in Proactive Operations landed you a higher-level job at this property.
You were hired to make improvements.
But, you’re not sure what to expect.
Calls begin coming in through the incident management system and radio.
You notice something unusual but wait a little longer to diagnose the issue.
More calls come in.
“Wow,” you say to yourself.
This property has many more incidents than your former property – but they use the same resources.
“We have a…,” you hear over the radio.
Everyone is moving around the channels attempting to get some clarity.
You listen to the radio but are struggling to collect needed information.
“That’s it,” you exclaim.
You look at your operations coordinator, Mike.
“This radio traffic is the problem,” you tell him.
“Radio is not adequate for calls we have on this property,” you say.
“We have too many incidents to communicate and manage,” you continue.
But, you know what to do.
“We’re getting mobile apps,” you assert.
“We need real-time communications, and we need it now!”
Is your incident management bogged down by the lack of proactive, real-time communications?
Then, it’s time to change your approach and reap the benefits of mobile incident management solutions.