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24/7 Software Blog

Running a property is a big responsibility.

It can be fun, but it can also be challenging in many ways.

You deal with all sorts of things.

From unhappy customers to disgruntled employees to vandalism, and even felonies.

Although you never know what you’re going to encounter daily, you do know there is always something.

You might even find it overwhelming.

It’s your duty to keep your property and the people on it safe, though, right?

But, that’s not always easy.

If you don’t have the resources to take care of business, it makes it worse.

Proactive operations know this.

They have systems and processes in place to handle it all.

Do you?

Do you have the right tools in place to manage any situation that could occur on your property?

Would you even know what to expect or how to respond when the time comes?

If you’re uneasy about today’s article – we get it!

It’s not the most comfortable feeling to face the fact that your operation has weaknesses.

But, we’re going to help you out today to get your Proactive Operations juices flowing.

We want to share four different scenarios of what could occur on your property, and how the right software can help you change the outcome for the better.

How does that sound?

You need a new CMMS.

But, you’re hesitant about pursuing a new solution.

You’re always telling your team, “Purchasing a new CMMS is a stressful and overwhelming process.”

Operating an existing system already gives you enough headaches.

You know it could be worse too.

We get it, which is why we knew we had to help make your life easier.

We know you probably think that there’s no way to make this process an easy one and certainly no way that choosing a new CMMS will be close to enjoyable!

We have some insight to share with you today.

After many years, we discovered 14 rules that’ll change the way you purchase a maintenance solution for your needs.

Our insight comes from the years that we’ve worked with industry experts and the countless hours we’ve spent building our CMMS.

Now, there is a reason we call them rules.

You must live by them.

If not, you’ll select the wrong system, and your operation won’t become a profit center if you don’t.

It’s that simple. But, we don’t ever want that to happen.

Let’s begin!

“Donna Strickland seemed genuinely surprised to learn that she was only the third woman to ever win the Nobel Prize in physics,” writes Geoff Brumfiel in their recent NPR article entitled “The Nobel Prize In Physics: 117 Years, 3 Women And Counting.”

"Is that all, really?’ a flummoxed Strickland asked during a press conference announcing the prize. ‘I thought there might have been more,” shares Brumfiel.

“But there haven't been. Only the famous scientist Marie Curie and Maria Goeppert Mayer, a nuclear physicist, have won the prize. Curie won in 1903 for her discovery of radioactivity, and Goeppert Mayer in 1963 for theoretical work on the structure of the atomic nucleus,” Brumfiel explains in the NPR piece.

According to the article, “Strickland's win was announced Tuesday morning at the Royal Swedish Academy of Sciences in Stockholm. She and French physicist Gérard Mourou won a quarter of the prize each for their work creating super-bright, super-fast pulses of laser light. Separately, Arthur Ashkin won half the prize for work using laser light as a kind of tweezer to pinch and move physical objects.”

“Strickland's work with Mourou was critical to making lasers the powerful instruments we use today, says Margaret Murnane a physicist at JILA in Boulder who specializes in laser science. The technique is known as chirped pulse amplification, and Murnane says ‘it really was a key enabling discovery that really allows us to use all the power of laser light," the piece further explains.

According to Brumfiel’s article, “The technology has already been used for eye surgery and laser cutting, Murnane says. In the future may even be the basis for particle accelerators.”

“Other physicists were elated at the news of Strickland's win. ‘I think it's fantastic,’ says Joanne Cole, a particle physicist at Brunel University London in the UK. ‘It's about time," shares Brumfiel.

What a stellar progression for mankind.

Agree?

Strickland’s win (and work) is officially in the history books.

And, it’s about time your operation sees a prize all its own.

How does that sound?

Keep reading; we’re going to share the methodology you need (and will want) to lead an operation worthy of winning the Nobel Prize.

This scenario happens at your property every day.

Barry from your security team picks up a lost cell phone near the restroom.

He brings it to your lost and found counter.

Jessie is already on the phone, whispers “thanks,” and Barry is back on his way.

Jessie takes the cell phone to the storage closet, dumps the cellphone in a plastic container marked “Cell Phones,” and gets back to the day’s critical tasks.

Eventually, one of your customers realized they'd lost their phone.

They call your property.

But, now you have a problem.

Do you know your problem?

You don’t track anything!

Running your lost & found department proves complicated.

It also causes customer services problems that you’re tired of dealing with all of the time.

But, it doesn’t have to be this way.

We get it; it’s easy to forget about lost or found items when there are so many more important things going on at your property.

It’s time for a change.

Today’s the day you upgrade your lost and found efforts.

Today is the day you choose software to boost your operation.

Trust us; it’ll prove beneficial because you’ll save time handling lost and found items, but you’ll also enhance your customer service.

We’re going to take you through the necessary components of lost & found software that gives you a stress-free way to get items back to customers.

Are you ready?

“Introduced as ‘tiny but mighty,’ 7-year-old Malea Emma Tjandrawidjaja stepped up to the mic before an LA Galaxy soccer match Sunday night and belted out a version of the national anthem that stunned the crowd of 25,000,” writes Shannon Van Sant in their recent NPR article entitled “7-Year-Old Girl Belts Out National Anthem, Steals Show At MLS Match.”

“Her rendition has since gone viral on social media,” the article continues.

"I was thinking that I cannot do anything wrong because it's a really special song to America," the 3-foot-9-inch youngster told ABC News, shares Van Sant.

According to the NPR piece, “Malea Emma said she didn't know she would be performing at the MLS match in Los Angeles until last week. The Galaxy held a contest on social media to find someone to sing the anthem, according to ABC — and when Malea Emma's father told her she had won, she was overjoyed.”

“The little girl with the big voice has wanted to sing since she was 1 and started lessons when she was 3, according to The Washington Post. ‘She's been singing forever, basically before she could speak,’ her father, Arman Tjandrawidjaja, told USA Today. ‘Sometimes we have to tell her to be quiet,” writes Van Sant.

Did you get a chance to watch the video?

Check it out!

“Our largest event of the year is today,” you tell your staff.

Your customer-to-staff ratio is 15:1.

In no time, the incident calls immediately start coming into the operations center.

You’re receiving eight to 10 customer requests between each incident call.

Suite customers have multiple food and beverage requests – one after another.

Wheelchair requests are coming in with no end in sight.

Your team is challenged with mitigating the high frequency of incidents occurring.

But, your staff is also struggling to handle the customer requests coming in through the radio.

The calls are so backed up people are complaining.

Some of your customers have left in anger and frustration.

There’s no differentiation between communication for incidents or customer requests.

Incident calls are taking priority, and so wheelchairs aren’t making it to your customers.

VIPs aren’t receiving their food or drink, and housekeeping is running behind, so there are unattended wet spills looming.

Routing all calls through one individual is creating chaos.

Your operation is breaking down when it should be moving proactively.

This shortfall leaves you feeling helpless.

What do you do?

How do you come back from this?

Great questions.

We’re going to show you.