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24/7 Software Blog

“Call it a sign of the times,” writes Andrea Hsu in their recent NPR article entitled “How Big Oil Of The Past Helped Launch The Solar Industry Of Today.”

According to Hsu, “Renewable energy has gotten so cheap that even oil giant Exxon Mobil, which reported $20.8 billion in earnings in 2018, is getting in on the savings.”

“Over the next couple of years, Exxon Mobil will begin purchasing wind and solar power in West Texas, part of a 12-year agreement signed late last year with the Danish energy company Orsted. The plan is to use cheap, clean electricity to power Exxon Mobil's expanding operations in the Permian Basin, one of the world's most productive oil fields,” explains Hsu.

“It's not the first time economic considerations have led the company to explore the possibilities of solar,” Hsu continues.

According to the NPR article, “Half a century ago — before climate change was a topic of much discussion and before Exxon was accused of deceiving shareholders and the public by downplaying the risks of climate change, prompting investigations and lawsuits — the company then known as Jersey Standard funded groundbreaking research into solar photovoltaic technology, which converts sunlight into electricity.”

“Other oil companies would follow. While the amounts spent by these big firms were tiny compared with their vast resources, these early, critical investments in solar technology laid a foundation for what is now a growing, multibillion-dollar industry,” the article continues.

That’s an industry evolution we can relate to in 2019.

Since 2007, we’ve seen the ever-changing property operations environment go from reactive to proactive.

It’s thrilling to see the progression of operations through industry-wide improvements and changes related to strategy, infrastructure, and technology.

We noticed this – and then had our epiphany.

Here’s the story that started the Proactive Operations movement.

Your number one goal is to enhance your customers’ experiences.

Do you agree?

They come to your property and expect to be treated well.

But you want to exceed their expectations too. It’s in your blood.

You don’t want to settle or be complacent.

You want people to leave your property excited to come back for another round. You want them to want more.

You want them to remember the memories they’ve created here.

But, are you doing everything it takes? Yes, everything.

You’ve invested in important training and team building days for your employees.

You go to all the annual conferences in your industry to advance your knowledge as a proactive leader.

Everyone on your staff is world-class.

All the issues and incidents taking place on your property are managed expertly. But, that’s still not enough.

Are you paying attention to the small things? We mean this in the literal sense.

You know:

A customer’s wallet or purse, an umbrella or coat – the possessions that mean something to your customers.

It’s the stuff they feel they can’t and don’t want to live without.

Do you have lost and found software deployed for your property to mitigate this?

If not, let’s change that for the best.

“Twitter permanently suspended thousands of accounts in its ongoing effort to fight the spread of disinformation and political discord on its platform, the company announced Friday,” writes Peter Talbot in their recent NPR article.

“The accounts originated from six different countries. And they included the Twitter account used by Saud al-Qahtani, a former adviser to Saudi Arabia's crown prince and suspected of being involved in the killing of journalist Jamal Khashoggi,” Talbot explains.

According to the piece, “It's all a part of Twitter's seemingly endless task of fighting disinformation.”

“The Twitter accounts came from the United Arab Emirates, Egypt, Saudi Arabia, Spain, Ecuador, and China, according to Twitter's blog post. Groups of suspended accounts were involved in various information campaigns, using tactics like spreading content through fake accounts and spamming through retweets,” writes Talbot.

“The accounts were suspended for violating Twitter's policy on platform manipulation, which Twitter defines as large-scale aggressive or deceptive activity that misleads or disrupts people's social media activity,” Talbot continues.

Your property operation was the first thing we thought of after reading this article.

What, if anything, could be manipulating your property?

Do you know?

The scary part about this question is you might not even know what’s affecting it.

There could be a chronic issue you’re facing.

In your mind, it’s an issue that is controllable, but you just haven’t got a handle on it yet.

What if the bad news is you’ll never get a handle on this issue because you really don’t have control of it?

Someone, something, or a group is in control of this issue that’s costing you money.

We’ve got to crack down on this.

Keep reading; we’ll show you how.

Computerized Maintenance Management System is as complicated to say as it is to choose.

It doesn’t have to be.

That’s the purpose of this article.

We’ll stick with CMMS software and provide you the most straightforward format for selecting your next maintenance application.

Fair enough? Good.

We do feel your pain, though – because we’ve built one.

Whether this is your first time, or you’re ditching your legacy system and moving to a new one, know we’re here to provide you with useable insight into making the right choice.

Before you even begin comparing software providers, there are a couple of points to consider:

  1. How do you start the process of finding a CMMS?
  2. What are your objectives?

Maintenance systems can be cumbersome and full of features.

How do you sift through the noise?

How do you find the one which brings value to your property and with the highest potential return on investment?

There’s quite a bit to consider.

You need your CMMS software to be used.

So, start by engaging the team that will be using the solution to help you.

Are you struggling with limited resources?

Not enough staff?

Do you have too much on your plate?

Have you felt that your property was just too small to implement any real-time communications?

You really need to keep reading, because “our property is too small” is a far cry from the truth.

We have incident management software for you.

Not only will it help resolve your staffing concerns, but it’ll help you overcome any other shortfalls.

Operations for a smaller property can be entirely different than their much larger counterparts.

We get that.

When you have limited resources combined with too much on your plate, the thought of implementing applications might be too overwhelming and your least priority.

Agree?

In case you were wondering, we disagree with this maxim quite a bit. The reason why we do, well, that’s the easy part.

“Our property is too small” is not only false but can become a very dangerous excuse.

It’s a significant challenge we face, especially when communicating with managers for smaller properties.

Incident types that happen in large properties can occur at small properties too. So, you may be small, but you have similar needs for managing.

Understanding how incident management mobile apps can enhance your operation is significant for your smaller property.

You hang up your phone.

As you turn to your operations manager, Kelsey, she can tell you’ve got bad news.

“John called me about this quarter’s revenue numbers,” you tell her.

“Our numbers are still declining,” you continue.

Kelsey isn’t sure how to respond, but she’s been proactive since she started this month, so she starts asking the right questions.

One after another, the questions are rolling, and you’re able to answer them quickly.

Six questions in and answered, you stop her.

She stumped you.

“What customer feedback have you received over the last several months or years to determine whether the revenue decline relates to experience,” she asks you.

But you don’t have the right answer.

It’s long and more of a rant because you can’t clearly explain it.

It’s a combination of excuses and some insight here and there. But you don’t have anything tangible to offer.

You don’t have reports or any sort of feedback.

It’s not acceptable, and you know that.

Yes, you know where to start looking for answers, but how do you fix this to increase your revenue and keep your job?

Kelsey will probably know – but we’ve got a solution ourselves.