24/7 Software Blog

2020 is coming.

It’s here tomorrow!

Now, you’ve got to find out how fast your team performed all year.

It’ll help you identify what improvements or changes are needed in 2020.

How’s your operation doing?

Are you responding to issues and incidents efficiently and effectively?

Do you have the right amount of resources available?

How are your staffing levels?

Is it time to invest in operations management software?

You need to answer these questions.

But, you’re probably asking yourself, how?

Agree?

Don’t stress about it; we’ll save you the guesswork.

You need to use analytics.

You need the ability to capture data (hopefully, lots of it) that results in valuable analytics.

Are you in a position to rely on your data?

Can you trust it?

You need to close out 2019 and get ready for 2020.

Let’s start today!

But, the only way to do it successfully is by looking at your numbers.

You must take a close look at how your operation performed this year so you can be proactive in making the best improvements and optimizations for the New Year.

Resolve any issues now.

Determine whether the integrity of your data is at the level it needs to be before the first quarter of 2020.

Do you want Proactive Operations in place?

Then, you need a reliable infrastructure.

It’s a large part of what is required to employ the Proactive Operations methodology.

You can’t hit the level of performance needed without it.

You could have an effective strategy and the right technology.

But, you might miss the mark on your infrastructure.

You’ll still be shy of where you need to be.

That’s not good.

Why?

You need all three to be successful.

Now, you probably already know you need to address your infrastructure.

Your communication channels are probably disjointed, you deal with regular bottlenecks, and no one is ever on the same page.

It troubles you, and you’re tired of it.

A proactive leader knows to start the process before this year is over, and you’re already into 2020.

You’re ready for a solid foundation going into the New Year.

But, you don’t know where to start – do you?

That’s fine. We’re here to help.

Let’s get you geared up for 2020 by building the foundation you’ll need to achieve and maintain Proactive Operations.

Losing your possessions is a stressful experience.

Losing your possessions at a property that doesn’t use lost and found software increases stressful to overwhelming.

Can anything be worse than this?

Think about it for a moment; what would be your scariest possession to lose?

We would venture to say that losing your wallet, which contains much of your personal information, would be the most common and most terrifying possession to lose.

A wallet is a small thing, yet contains the most personal – and vulnerable – details of your life.

• Driver’s License/ID
• Cash
• Medical Cards
• Debit Cards
• Credit Cards

These are standard items you would find in any wallet, and you might have more.

Lose your wallet and your anxiety skyrockets!

First, merely the act of losing something is stressful.

Second, you have lost a possession that contains vital information about your life. It is a double whammy when you lose your wallet.

Can you imagine the despair your customers feel knowing they lost their wallet? Imagine how they feel, not knowing they will get it back?

Not to mention the stress thinking about their credit cards and debit cards getting into the wrong hands, which crosses their mind hundreds of times.

It is a never-ending trauma that does not end until the wallet is found.

Put yourself in their shoes.

You are probably going to be checking your credit or debit card accounts frequently to see if they have been depleted.

Whether you have ever lost your wallet or not, we know you can appreciate the gravity of this.

We understand you cannot prevent dishonest customers from hijacking credit card accounts.

However, you can help your staff mitigate this situation.

Keep reading; we are going to share a clear customer service policy to give your customers an extra hand with their lost wallet woes.

“On a June morning in 1974, a Marsh Supermarket cashier in Troy, Ohio, rang up a 67-cent pack of Juicy Fruit chewing gum using something novel — the black and white stripes of a universal bar code,” writes Sam Gringlas in their recent NPR article entitled “IBM Engineer Who Designed The Universal Product Code Dies At 94.”

“The Universal Product Code is now a packaging mainstay on everything from cereal boxes and produce to electronics and airplane tickets, but it might not have worked without IBM engineer George Laurer,” shares Gringlas.

According to the article, “Laurer, who died this month at 94 in North Carolina, had been given an assignment by his manager: Write a proposal for grocery executives explaining how IBM would take a previously invented bar code pattern, in the shape of a bull's-eye, and make it work in supermarkets across the country.”

“But when that manager returned from a vacation, Laurer was there to meet him. ‘I didn't do what you asked," Laurer shares.

“Instead, Laurer had created something else — the bull's-eye was gone and in its place was a linear bar code. Laurer had deemed the bull's-eye design unworkable. The circular code, inspired by Morse code and patented by N. Joseph Woodland and Bernard Silver in 1952, was too small, and it would smear when run through the poor-quality printing presses used for most food labels at the time,” Gringlas explains.

"My nature and my training would not allow me to support something I didn't believe in. I simply went against my manager's instruction and set out to design a better system," Laurer said in a 2010 interview.

You’ve got to challenge or even ignore the status quo to innovate.

We know all about this.

It’s not easy, and sometimes close to impossible.

But when you get it right – you can change an industry for good.

Laurer set out to design a better system

You’ve got to set out to design a better operation.

Keep reading; here’s how.

Request tracking software is beneficial for any operation that needs to manage customer requests effectively.

From airports to entertainment venues, your customers will always need and want things – so you need to be ready to deliver with first-class professionalism.

You might already have a respectable handle on your customers’ requests.

You might even have a system in place that helps you exceed customer expectations with ease.

We’d say that’s excellent news!

But you can always improve.

If you believe you can use a little boost in the customer services arena, we’re going to show you how request tracking software can help you effectively deliver on customer requests.

It’ll let you keep track of and manage requests; that way, everyone can experience peace of mind at your property.

Trust us; this is the best way to look good while taking care of business.

Any facility manager could tell you:

Purchasing a new CMMS is a stressful and overwhelming process.

When you’re already faced with the apparent challenges of operating an existing unwieldy piece of software – it’s even worse!

We understand your struggle.

So much that we’ve spent the last several years working out the kinks.

You might think:

There’s no way to make this process an enjoyable one.

Well, friend, there is.

We’ve defined 14 rules that’ll change the way you purchase CMMS software.

We call them ‘rules’ because if you don’t live by them, you’ll select the wrong system.

Your operation won’t become a profit center.

We don’t ever want that to happen.

Follow these rules, and you’ll be able to make the purchasing process effortless (and stress-less!) and your maintenance initiatives a breeze.

Now:

You need your cloud-based CMMS software training to be easy, so your team will use it, right?

Then, let’s start by getting the buy-in from your team – the people that’ll be trained and using the system.