blg.png

24/7 Software Blog

“Alberto is pushing deeper inland after making landfall in the Florida Panhandle on Memorial Day, causing flash flooding, mudslides, downed trees and power outages through parts of the South, East and central U.S. and prompting officials to warn of an imminent dam failure in North Carolina,” writes John Stempin and Scott Neuman in their recent NPR article entitled “Remnants Of Alberto Cause Dangerous Flooding In Parts Of Central And Eastern U.S.

“Flooding and mudslides shut down highways in the mountains of North Carolina, west of Charlotte,” Stempin and Neuman explain.

According to the article, “Shortly after midnight, the National Weather Service and local authorities in McDowell County, North Carolina, issued evacuation warnings for people living downstream of Lake Tahoma, where they said a dam failure is ‘imminent."

“It included people living in Old Fort, a largely rural area about an hour from Asheville. It was not clear how many people were affected by the evacuation order,” the NPR piece continues.

"We've had a lot of rain, but we got lucky. It was a constant rain but not a heavy rain," Regina Myers, emergency management director in Walker County northwest of Birmingham, was quoted by The Associated Press as saying, shares Stempin and Neuman later in the NPR article.

While the dangerous flooding was not representative of a Hurricane, it prompted our concern and warranted an article.

Hurricane season starts June 1st in the United States, and Summer officially begins the end of June, which means heavy wind and rain is likely.

It also means you must be proactive.

You must be weather-ready.

We’re here to help!

Are you ready?

“All my rounds are done. Do you mind if I leave now?”

Alex, one of your senior security officers, wants to get on the road for a weekend trip.

“Sure, where is your tour log,” you ask.

He unfolds the sheet he printed from your guard tour system.

It’s a system that uses timestamps to track inspection times for each location.

“Thanks, I’ll review this in a few minutes and call you with any questions,” you tell Alex as he rushes out of your office.

Alex just nods.

“Have a safe trip,” you continue.

He’s already gone; headed to his family’s cabin on the lake to do some fishing.

His mind has been on trout his entire shift.

After finishing your afternoon paperwork, you start to review Alex’s inspection log for this current week.

You purse your lips and stare at the printed piece of paper for a moment.

You compare the log he gave you to your version of Alex’s schedule.

It does not match.

“Wait, this is last weeks,” you exclaim. Frustrated, you grab your office phone.

You call Alex.

No answer.

This is not the first time this has happened.

Alex is also not the only security officer to provide you with incorrect documentation either.

How frustrated does this make you?

This example is only one of how your guard tour solution could be hindering your operation.

Your “solution” is not a solution at all.

It’s not working.

And, It’s time for a change.

Keep reading; we are going to share five reasons why it’s not working – and how a proactive solution fixes these flaws.

“Among the lawmakers' concerns: How Facebook might make up possible abuses to its users — and whether Zuckerberg himself is telling the truth when he promises to obey Europe's privacy laws,” writes Bill Chappell in their recent NPR article entitled “Are You Telling The Truth?' European Parliament Questions Mark Zuckerberg.”

According to Chappell, “Facebook CEO Mark Zuckerberg took questions from members of the European Union Parliament on Tuesday about allegations that personal data of European Facebook users was misused. The testy session ended with several members of Parliament complaining that Zuckerberg had failed to address their most pressing questions.”

“Zuckerberg conceded that Facebook had not been ready to fight off fake news that spread quickly on its site. And he apologized for the improper use of millions of users' data to help political campaigns, after an analytics company gained information that had been collected by a quiz app,” the article explains.

"Whether it's fake news, foreign interference in elections or developers misusing people's information, we didn't take a broad enough view of our responsibilities," Zuckerberg said in Chappell’s NPR piece. "That was a mistake, and I'm sorry," he continues in the article.

Whether you believe Zuckerberg is telling the truth or not, we’ve pinpointed an essential lesson for you.

Keep reading; we’ll explain.

We’ve talked about the impact of ‘truth’ throughout your operation for years now.

But, sometimes the concept and its importance are overlooked.

It’s not because you want to overlook it either.

You’re just charged with managing a ton of responsibilities, so truth in your data can become a missed issue.

We get it; you’re confronted with high-priority situations at a fast pace.

But, that’s also why this lesson is essential – it’ll help you get the truth.

It’s time to pause, refocus, and get the right information starting today.

How do you think an incident management system helps you become proactive?

Chances are, if you’re not using one, you’re running a reactive operation.

You know that’s bad for business, but so is pen and paper.

You’re probably still using that too.

In today’s article, we want to move you away from pen and paper as it causes you to be reactive.

We’d like to help you transition to an incident management system.

Not just for all the bells and whistles, but specifically for your ability to be proactive.

We know all of the benefits of using incident management software solutions.

But, today we’re going to zero in on the aspects of an incident management system that allow you to move from a reactive operation to a proactive one.

So, what about these software solutions will help you become proactive?

Let’s not waste any time.

“Hello. How can I help you?” you say to the gentleman standing at the Lost and Found kiosk.

He anxiously replies, “Yes, my name is Mike Robertson.

I am looking for a lost iPhone X. I am sure you get these a lot but if I do not find it my boss is going to fire me.”

“Let me check,” you say as you head to the Lost and Found storage area.

You begin walking up and down the three aisles of unnamed boxes filled to the brim looking for an iPhone X.

This is your first day on the job. You are not familiar with how items are “organized.”

You walk for a good seven minutes before returning to the counter.

“Did you find it?” Mike stammers.

“I am sorry, I did look at the most recent return boxes. However, I could not find it,” you reply.

You take down Mike’s information because you are not sure what else you can do to help at this point.

Distraught, Mike thanks you and goes on his way.

Phones are a dime a dozen. Unfortunately, after a few short days, they lose their power making many of them unidentifiable.

Most end up being thrown out or donated.

What do you think the chances are for Mike to get his iPhone X back?

How do you feel knowing you could not help Mike because of an inefficient process? Is your Lost and Found process as disorganized as this?

It doesn’t have to be.

Use lost and found software to ensure your customers get their possessions back.

“Sip.”

You finish up your morning cup of Joe.

After the last sip of your medium-roasted coffee, you continue typing your notes of the previous week’s review.

You have your Monday morning meeting in 10 minutes.

It is 8:35 AM, your mall opens at 9 AM. You cannot be late.

You finish your review notes.

The weekends here are busy with thefts and medical cases – you like to spend a little extra time during the meetings discussing this.

This is business as usual.

Plugging through your “incident management system,” you look for this weekend’s incident report.

But, you cannot find it.

It is always in the same place. Why is it not there? “Let me ask Rick,” you bark to yourself.

“4…2…1…”

As you dial your security supervisor’s extension, you feel your blood pressure rise. Your hands are clammy.

All you hear is your doctor in your head saying, “You need to relax. This is not okay for your heart.”

Rick picks up and tells you he completed the report. It should be in the system from Sunday.

You both continue searching for the report but still can’t find it. Frustrated, you dial your solution provider’s support number.

It rings, and it rings and rings some more. After nine never-ending rings, the answering machine message starts.

“Hi, you’ve reached ABC Company. Our hours of operation are 9 AM to 5 PM Pacific Standard Time. Thank you.”

Click. You cannot even leave a message – and you are in New York!

Now, what?

There is no emergency support line. If you email them, you will not get a response for hours let alone ten minutes.

You did not spend the extra $2,400 on premium support, which means you do not have a dedicated support team.

How frustrated are you? An issue as petty as a misplaced report is ruining your day.

To top it off, you cannot get in touch with the very people that can help you.

The snowball effect kicks in. Everything you cannot stand about your “solution” provider rolls through your mind…

Oh, guess what, it is time for your meeting!