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24/7 Software Blog

Think about your team's performance.

How has it been this year?

When was the last time you reviewed what to do during a severe weather situation?

Hire any new part-time staff?

Do they have an understanding of your eight different touchpoints for superior customer service?

Is your team executing consistently?

Whatever your concerns, your team can always be more prepared than yesterday or last year.

What do you think?

What do you do?

How do you train your employees to be better in their roles?

How do you help them respond faster and be proactive?

These are essential questions to ask yourself, and the good news is we have a solution we think you’ll find quite compelling.

Most importantly, your staff will enjoy it too.

So, what’s the solution? Tabletop Exercises.

Tabletop exercises are a great way to practice your plans without requiring the interruption of a full-blown drill.

It’s a smart way to practice emergencies as a team.

Are you ready to learn more?

Let’s get started.

“When the Ferguson family decided they wanted to live in the Seattle suburb of Black Diamond they weren't in the market for a smart home. But they wound up with one, a house packed with Internet-connected devices,” writes Joshua McNichols in their recent NPR article entitled “A Smart Home Neighborhood: Residents Find It Enjoyably Convenient Or A Bit Creepy.”

According to the article, “Fifteen-year-old Macey Ferguson loves it. ‘I just feel really fancy,’ she says about having Amazon's Alexa there to turn on the lights for her, or to remind her when to go to cheerleading practice. ‘I feel like she's my little servant, or butler.’ Her older brother uses it for math homework, her younger sister for calling grandma. Her three-year-old brother asks Alexa for cake recipes so he can stare longingly at the photos.”

“Kelli Ferguson, the mom in this household, is more ambivalent. On the one hand, it's nice to ask Alexa to heat up the house before crawling out of bed in the winter. On the other, there's all those cameras. ‘If I'm walking on our street, I walk on the other side of the street,’ she said, meaning the side without the smart homes. ‘Just because I don't feel like being on everyone's cameras," McNichols shares.

The NPR piece continues that, “Living in a smart home neighborhood, the Fergusons experience both convenience and surveillance. And that's typical in Black Diamond, where Lennar Homes offers smart homes as part of a 4,800 unit development that includes other builders. This neighborhood isn't a one off. There are smart home developments in suburbs outside of cities such as Miami and San Francisco. Lennar is making Amazon tech standard on each of the 45,000 homes it builds this year.”

According to McNichols, “This partnership between builders and Amazon benefits both sides. Amazon wants to push for wider adoption of its Echo smart speaker. Lennar relies on Amazon to help distinguish it from other home builders in communities like Black Diamond.”

“But do users really need smart home technology?” asks McNichols.

We can’t answer that question for you.

But, we can confidently say “yes” to this question:

Do you need smart ‘property’ technology?

Without a doubt, you do.

But it’s also a part of a more significant way to keep your customers safe while creating lasting memories.

It’s called Proactive Operations – and your customers will find it enjoyably convenient.

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth.

But their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

So, you’ve got to make sure their mobile resources help up their game, not slow them down.

Property operations occur in real-time, so now is the time to show you how to maximize your operation’s performance through proactive mobile incident management.

Are you ready?

Keeping your property humming is a must.

You’ve got this primary responsibility.

But it’s wearing you down.

Why?

The cost to maintain equipment is breaking the bank.

One thing after another is breaking, and when that happens, you must fix it or buy a new one!

Fixing the problem costs a lot of money.

That’s your most significant issue.

But, you can ‘fix’ the more significant problem.

How?

By using a CMMS with preventive maintenance (PM).

It’s your operation's best solution to this recurring setback.

This software will help you counter the cyclical problems of having to fix or buy new equipment.

It will help you reduce downtime and increase your efficiency, which takes your maintenance operation from a cost center to a profit center.

Wouldn’t it be nice to know your property is running smoothly?

We think so, which is why we’ve put together the following insights on how PM software can help your property boost uptime.

Are you ready?

Let’s get to it.

Communication among personnel is a leading factor in the success - or failure - of your operation.

Your team needs to be in unison, or things won’t run smoothly.

Stress caused by lousy communication is overwhelming in itself.

We’re sure the long-term effects reflect poorly on your bottom line too.

We always talk about controlling chaos, but in this article, we’re going to skip that concept and jump right into something even more critical.

How do you create order in the midst of your already established chaos?

How do you improve communication among all your personnel while getting the details you need on time?

Bad communication will have devastating consequences on an operation.

Do you agree?

When the problem goes for an extended length of time without being handled, it accumulates and then affects every aspect of your operation – negatively.

But before we fix it, we’re going to establish the root of your communication problems.

We need to understand where the breakdown is and what is associated with each and every factor of it.

It’s how you’ll achieve Proactive Operations.

“A few years ago, Paul Allen, the co-founder of Microsoft, published the results of something called the Great Elephant Census, which counted all the savanna elephants in Africa. What it found rocked the conservation world: In the seven years between 2007 and 2014, Africa's savanna elephant population decreased by about a third and was on track to disappear completely from some African countries in as few as 10 years,” writes Dina Temple-Raston in their recent NPR article entitled “Elephants Under Attack Have An Unlikely Ally: Artificial Intelligence.”

“To reverse that trend, researchers landed on a technology that is rewriting the rules for everything from our household appliances to our cars: artificial intelligence. AI's ability to find patterns in enormous volumes of information is demystifying not just elephant behavior but human behavior — specifically poacher behavior — too,” Temple-Raston explains.

Cornell University researcher Peter Wrege shares in the article, "AI can process huge amounts of information to tell us where the elephants are, how many there are. And ideally tell us what they are doing."

“There are two kinds of elephants in Africa: savanna elephants, which were counted by Allen's census, and forest elephants, which the census couldn't account for because that elephant lives beneath a thick rainforest canopy. Even at the level of the jungle, losing a forest elephant is easy to do,” Wrege says in the NPR article.

"Sometimes you see them, let's say, 15 meters [16 yards] away from you and then they move 5 meters into the forest and you can't see them. Somehow they just disappear," Wrege continues.

According to Temple-Raston, “Researchers at Cornell University have been studying the forest elephant for years, trying to figure out — like Allen did with the savanna elephant — how many there are and how fast they are being killed. Given how stealthy the forest elephants are, Wrege began to think that rather than look for them, maybe he should try something a little different: Maybe he should listen for them.”

While the rest of Temple-Raston’s article is quite insightful, we’ve got to stop here to make a point.

Yes, the situation surrounding elephants, poachers, and AI is quite different from your property operation – it caught our attention.

AI is an unlikely ally for elephants.

And we hope it works.

But we’ve got a likely ally to help you protect and manage your property.

One that we know works.

It’s Proactive Operations