24/7 Software Blog

“The big picture on election security in the 2020 campaign after Super Tuesday: could be worse — but also could be better,” writes Philip Ewing in their recent NPR article entitled “What To Know About The Election Security Situation After Super Tuesday.”

“The biggest day of voting so far in this year's race wasn't problem-free: Officials dealt with problems in Texas, California and North Carolina, plus tornadoes disrupted the vote in middle Tennessee,” Ewing explains.

“And, as national security officials acknowledged before and during the vote on Tuesday, foreign malefactors continue to try to influence the information environment in the United States via agitation and disinformation on social media,” Ewing continues.

According to the article, “Even so, Americans appear to have been able to cast a ballot as they wished without major cyberattacks, information dumps or other mischief like that seen in the wave of active measures launched by Russia in 2016. So far.”

"Tuesday may have been a success, from the perspective of foreign influence — but folks ought to remain vigilant," said David Levine, a former elections supervisor who now serves as elections integrity fellow with the Alliance for Securing Democracy, a group in Washington, in Ewing’s piece.

Ewing shares, “The problems and disruptions that took place around the country were connected with elections equipment systems, shortages of poll workers and long lines of voters.”

The NPR article continues, “They followed comparatively smooth primaries in South Carolina and New Hampshire, a comparatively smooth caucus in Nevada and the high-profile implosion of Iowa's caucuses — itself the result of problems with an app used to tally and report caucus results.”

In sum, there are many complexities and opportunities for vulnerabilities to hinder Super Tuesday progress.

How would your property handle a ‘Super Tuesday’-level event on your property?

Now sure how?

Employ the Proactive Operations methodology.

We've always enjoyed listening to what the experts are saying.

It has helped us become quite proficient in the subjects of process improvement and accountability.

One of the most significant challenges faced by security services is not-knowing if their security guards are executing their duties efficiently.

Another major challenge for these organizations is knowing if their guards are executing, and not being able to prove it.

Disjointed processes and antiquated systems prevent you from identifying your real problems with job duty execution and accountability.

A guard tour system helps you get your security services operation above par.

It also makes tracking accountability seamless.

We're hoping to enlighten you on only a few – very powerful – ways professional security services operations can identify team faults and proactively repair them, rather than overwhelming you with various features and benefits on guard tour systems.

If you can't position your organization to track accountability decisively, there'll be no positive growth or decrease in employee turnover in your future.

It's time for you to take control of your operational efficiency and promote accountability among your team.

Are you ready for your next solution?

We're not just talking about the software's functionality, either.

We're focused on what a solution allows you to do to optimize your protocols and overall operation.

You must understand the difference here.

The solution's value will originate from its ability to assist you in simplifying security guard duties while holding everyone accountable for their execution.

Mistakes happen.

You might miss something, or someone on your team overlooks a high priority incident – like a heart attack.

We know this.

You know this!

Every operation has its good days and bad.

You’re going to have those mishaps that leave you frustrated.

It happens.

Nothing to stress over, right?

It’s how you react to them that matters, right?

Wrong.

What’s your justification when this happens all the time?

That’s not minor.

That’s not a one-time “oops.”

How do you evaluate the readiness of your operation when incidents are regularly slipping through the cracks?

It’s obvious; your incident management isn’t up to snuff.

We’d venture to say that if you’re always reacting to what’s occurring throughout your property – you’re making a few major mistakes.

Keep reading; we believe we know which ones and how to solve them.

You’re stoked for this week.

Today is the first day in your new role for a new organization.

You’ve been waiting for this moment for several weeks.

No more waiting!

You did it.

You sit down at your new desk, in your new office, and take a sip of tea out of your new motivational mug.

“This is going to be awesome,” you murmur to yourself.

You call your operations manager to give you the details on all the processes.

You’re not wasting any time getting started.

Shari picks up the phone.

You ask her where to log into your real-time communications platform and where the internal process can be reviewed.

“Uh, we just know what to do,” she replies.

“We use some different tools to manage different parts of the operation,” Shari continues over the phone.

You pause to catch your breath.

“You what,” you exclaim.

Silence.

You don’t even know what to say.

There are many problems with this.

Do you see them?

You know you have to handle this immediately.

Your excitement quickly turns into anxiety.

Agree?

You’ve inherited an inefficient operation.

So, what are you going to do?

A lot of options begin running through your mind.

One includes packing your motivational mug into its recently unpackaged box on your floor and walking out the front door.

But, you’re a proactive leader - you’re not going anywhere!

Here’s an opportunity for you to turn this inefficient and reactive operation into a proactive one.

Let’s do this.

“Irresponsibility — by carmaker Tesla and by a Tesla driver — contributed to a deadly crash in California in 2018, federal investigators say,” writes Camila Domonoske in their NPR article entitled “Tesla Driver Was Playing Game Before Deadly Crash. But Tesla Software Failed, Too.”

According to the article, “The driver appears to have been playing a game on a smartphone immediately before his semi-autonomous 2017 Model X accelerated into a concrete barrier. Distracted by his phone, he did not intervene to steer his car back toward safety and was killed in the fiery wreck.”

“But Tesla should have anticipated that drivers would misuse its ‘autopilot’ feature like this and should build in more safeguards to prevent deadly crashes,” says Domonoske.

“That's according to the National Transportation Safety Board, which spent nearly two years investigating the crash,” Domonoske continues.

The article explains, “Tesla's advanced driver assistance software is called ‘Autopilot.’ That suggests the car can steer autonomously, but the system is limited and drivers are supposed to pay attention so they can take control from the car if necessary.”

"When driving in the supposed self-driving mode, you can't sleep. You can't read a book. You can't watch a movie or TV show. You can't text. And you can't play video games," Robert L. Sumwalt, chairman of the NTSB, said Tuesday, shares Domonoske’s article.

That’s a tragic accident.

What are your thoughts?

Should Tesla have safeguards in place with a driver assistance software called ‘Autopilot?’

Whatever your opinion, we’ll be the first to tell you: you need a methodology to anticipate the actions of your customers.

Why?

The quick answer: you want to keep them safe.

And, your goal is to protect your property from liability.

So, how do you do that?

You employ Proactive Operations, well, to make your property’s operation proactive.

We can all agree.

Your customers are the most crucial part of your job.

Your goal is to offer a safe, enjoyable, and pleasant experience for customers.

It doesn't matter what 'stuff' is involved – everything comes back to the people on your property.

Agree?

It requires a proactive operation to keep customers happy while keeping your operation running efficiently.

But how do you become proactive?

We know it's easier said than done.

Most of the time, you have too much on your plate to get a handle on things.

Here's a hint: you can't do it all alone.

Yes, you have your professional and expertly trained staff.

But they are human, and other things become their priority.

It's a good thing request tracking software exists to augment your team's ability to manage customer requests.

Did we mention it's your #1 solution?

Let's check it out!