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24/7 Software Blog

Your security team is busy.

Their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident.

They’re always falling behind.

You can’t figure out the issue, and it’s frustrating for you.

They finally stopped using the legacy time-stamping guard tour system you’ve had deployed for the past decade.

You’re confident in their training.

You even moved them over to an “advanced” system that uses a mobile app.

But it seems like your team isn’t any happier and are still struggling to stay ahead.

Maybe your problem could be the new solution.

Many solution providers claim they’ve got the latest and greatest guard tour system.

But, how many of them have spent years working with security teams?

How many of them understand what your team needs?

Ask your team how seamless and robust the system is.

Just because it’s the latest solution – that doesn’t make it the best.

We’ve seen companies come and go and build a “solution” for the industry’s needs, only to leave the customer disappointed.

We’re here to tell you that the latest and greatest doesn’t mean it’s the best.

But that doesn’t also mean the solution is the only thing to blame.

We’ve found that you must first look at your operation and determine what needs to be addressed before deploying a first-class system.

Let’s see how your situation stacks up.

Then, we’ll maximize your performance by showing you what the best systems do.

Increased efficiency can be achieved with task management software.

Being able to execute tasks efficiently is a critical aspect of running one of the world’s greatest properties.

How are you going to achieve maximum efficiency and provide your customers with a positive lasting impression on how well your operation performs without it?

Everything in your operation ties together with the customer experience in mind.

Whether you’ve implemented an incident management system to manage suspicious persons or unruly people, or you’ve streamlined your CMMS to ensure you catch faulty equipment before it breaks, it all comes down to the safety of your customers.

Agree?

We get that you’re extremely busy, all of the time, so adding task management software to your arsenal of world-leading software solutions is that extra effort you can make to get things done.

Question:

How often is your team scrambling to get the doors opened, the parking gates closed, or forgetting to reverse the elevators because you don’t have an automated software solution in place?

You cannot be a proactive leader when you’re micro-managing important tasks.

You shouldn’t have to worry about ensuring they’re being executed.

That’s not a leader…

That’s a babysitter!

Facility managers define their operation.

They create the foundation, the processes, develop their team’s talent, and bring goals to fruition.

But, what does it take to achieve the level of being a truly effective facility manager?

From the way you train your team to how often you achieve a perfect compliance rating, you might be thinking that it’s a surface-level concept.

Yes, that’s worth an applause.

But, while all of that is commendable, we wouldn’t have written this article if we thought that was enough.

We like the purposeful details, actions, and habits.

What are the specific measures facility managers need to take?

How do you ensure you become a highly effective manager?

How can this result turn a cost center into a profit center?

Then, how do you ensure you can continue to increase profit?

Keep reading; we’re going to lay it all out for you.

“It may feel as though the electric car has been crowned the future of transportation,” writes Susan Phillips in their recent NPR article entitled “Japan Is Betting Big On The Future Of Hydrogen Cars.”

According to Phillips, “Auto companies have plans to make more electric car models, and sales — still only a tiny fraction of the overall market — are expected to get a boost as more countries pass regulations to reduce carbon emissions. But Japan isn't sure that the battery-powered electric car is the only future, and it's betting big on something it says makes more sense in big cities: hydrogen fuel cell vehicles.”

“At the LFA Works factory in the city of Toyota, Aichi prefecture, workers install carbon-fiber hydrogen tanks on Toyota's new hydrogen powered fuel cell car. It's called the Mirai, which means "future" in Japanese,” Phillips explains.

The NPR piece continues that “A hydrogen fuel cell doesn't burn anything. It uses a chemical reaction between the hydrogen and the oxygen from the air to produce electricity. Hydrogen fuel cell cars are quiet, like battery electric ones, and they emit only water.”

“Only about 11,000 fuel cell vehicles are on the road worldwide. Nearly half of them are in California, which has stringent vehicle emission regulations and tax credits that incentivize electric and fuel cell vehicles,” Phillips shares further in the article.

Phillips continues, “In Japan, the Mirai is expensive even with a generous government subsidy that brings it down from the equivalent of about $70,000 to about $50,000. The largest cost is the fuel cell production, but Toyota says that will drop as production ramps up.”

“Japan has embraced the technology and aims to create the first ‘hydrogen society,’ which also includes the use of hydrogen for power generation. The energy ministry has ambitious targets in the lead-up to the 2020 Olympics. The city of Tokyo plans to deploy 100 hydrogen fuel cell buses during the games, and it wants to have 40,000 fuel cell electric vehicles on the road, with a longer-term goal of 200,000 such vehicles in the next six years,” according to the NPR article.

Progression, change, and innovation all excite us.

It’s why we’re so focused on today’s article and getting this insight to you.

What are you betting big on now and for the future?

Tough question?

Let us help.

It’s time to look at your current situation, your current operation.

Are you operating as you should in 2019 – and most important – thinking about 2020 and beyond?

That’s OK if you’re not because you’re in the right place and reading the right article.

Of course, we’re not worried about bringing your attention to hydrogen cars.

But we do need you to pay attention to all the lessons here.

We’re betting big on the future of Proactive Operations. And you should be too.

Let’s work together to create a Proactive Operations society.

Are you ready?

One thing is for sure.

We all know you don’t have to visit Disney every day, weekend, or even every year to remember the impact it made on your life.

Experiencing the Disney ethos for the first time changes you, whether you’re a child or an adult.

Disney Cast Members are trained from day one to deliver an experience worth writing about today – and every day.

That’s why we’re writing about them.

With decades of life-changing experiences under their belt, it’s simple to understand that Disney is the guiding light for customer service.

Walt Disney said, “You reach a point where you don’t work for money.”

Simply put, the money exchange is not relevant to the memories that you want to create for your customers.

Provide a great experience, exceed customer expectations, and plenty of positive memories are created.

Oh, and by the way, if you’re doing this, the money will follow.

Your customers are #1.

Every part of your strategy, every action, everything you work hard for is so your customers can have a memorable experience.

And we’re talking about the good memories only.

That’s why you need to step up your game to ensure your service to them is the best in the business.

Agree?

You’ve got to master customer requests.

But, with all the incident management and maintenance you’re overseeing, you’re probably wondering how to fit that into your operation.

It’s tough to get ahold of, so we understand.

Many property operations mix customer requests in with high priority incidents.

That’s dangerous.

Customer requests tend to get overlooked at that point.

You don’t want that.

It’s time to master customer requests by separating this initiative from your other important procedures like incident management.

You’ll do it with request tracking software.

It’s time to master customer requests – ready to see how?