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24/7 Software Blog

Are you struggling with limited resources?

Not enough staff?

Do you have too much on your plate?

Have you felt that your property was just too small to implement any real-time communications?

You really need to keep reading, because “our property is too small” is a far cry from the truth.

We have incident management software for you.

Not only will it help resolve your staffing concerns, but it’ll help you overcome any other shortfalls.

Operations for a smaller property can be entirely different than their much larger counterparts.

We get that.

When you have limited resources combined with too much on your plate, the thought of implementing applications might be too overwhelming and your least priority.

Agree?

In case you were wondering, we disagree with this maxim quite a bit. The reason why we do, well, that’s the easy part.

“Our property is too small” is not only false but can become a very dangerous excuse.

It’s a significant challenge we face, especially when communicating with managers for smaller properties.

Incident types that happen in large properties can occur at small properties too. So, you may be small, but you have similar needs for managing.

Understanding how incident management mobile apps can enhance your operation is significant for your smaller property.

You hang up your phone.

As you turn to your operations manager, Kelsey, she can tell you’ve got bad news.

“John called me about this quarter’s revenue numbers,” you tell her.

“Our numbers are still declining,” you continue.

Kelsey isn’t sure how to respond, but she’s been proactive since she started this month, so she starts asking the right questions.

One after another, the questions are rolling, and you’re able to answer them quickly.

Six questions in and answered, you stop her.

She stumped you.

“What customer feedback have you received over the last several months or years to determine whether the revenue decline relates to experience,” she asks you.

But you don’t have the right answer.

It’s long and more of a rant because you can’t clearly explain it.

It’s a combination of excuses and some insight here and there. But you don’t have anything tangible to offer.

You don’t have reports or any sort of feedback.

It’s not acceptable, and you know that.

Yes, you know where to start looking for answers, but how do you fix this to increase your revenue and keep your job?

Kelsey will probably know – but we’ve got a solution ourselves.

Your operation’s performance is the result of your leadership.

You define your operation.

But the job is not always easy.

That’s why we believed writing this article is necessary.

It’s critical to the longevity of your career and property.

We get it; you work your tail off to ensure your facility is up to compliance standards.

That requires a lot of work and management.

You might even be laughing at this article.

But, when is the last time you took a step back to grasp your reality?

It has probably been a while, right?

We all get caught up in the minutiae of our day-to-day tasks.

It makes it easy to miss the global strategy.

In fact, a proactive facility manager would tell you that it’s vital to your operation’s health to take a step back and look at your strengths and weaknesses.

Why?

You might catch something to fix that you’ve been spinning your wheels on for a while.

Well, today we’re telling you to hit the pause button and take a moment of your year to focus on being proactive.

What do you say?

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.

Keep reading, because we promise to show you how you can improve your incident reporting with the right type of incident management system (IMS).

“My search for the secrets of American ketchup began in a sun-baked field near Los Banos, Calif,” writes Dan Charles in their recent NPR article entitled “Meet The Man Who Guards America's Ketchup.

“The field didn't look like much at first. Just a wide, pale-green carpet of vines. Then Ross Siragusa, the head of global agriculture for the company Kraft Heinz, bent over, lifted up some of the vines, and revealed a mass of small, red fruit, too many to count,” shares Charles.

According to Charles, “Each acre of this field, Siragusa tells me, will produce about 60 tons of tomatoes. That's up from about 40 tons per acre just 15 years ago. The tomatoes themselves are a mix of tomato varieties that are specially bred to produce red, thick ketchup.”

“A mechanical harvester approaches at the pace of a brisk walk. It's a giant machine, a factory on wheels. It collects a swath of tomato plants, shakes fruit loose from the vines, and sends a stream of bright red tomatoes into a big truck driving alongside. The scale and speed of the operation boggles the mind,” the NPR piece continues.

Charles explains, “Within a day, a processing plant in Los Banos will turn these tomatoes into paste. Weeks or even months later, the paste will become the central ingredient in ketchup.”

“Nothing in this scene, from the tomato varieties to the mechanical harvester, existed when the Heinz company created the classic version of American ketchup many decades ago,” Charles continues.

“And I wonder, has ketchup's taste changed, too?” asks Charles.

According to the article, “Siragusa says that he doesn't know. But he knows somebody who would. A man named Hector Osorno. They call him the ketchup master, which is actually a formal title at Kraft Heinz.

"He's completely obsessed [with ketchup]. He's got secrets that he won't divulge," Siragusa tells Charles in the article.

“A few hours later, I meet Osorno. He's smiling the way people do when they're hiding delightful secrets,” shares Charles.

"What makes you a ketchup master? Is it your skill? Your knowledge?" Charles asks Osorno.

Osorno tells Charles in the article, “I like to think that it is my skill. But it's probably my stubbornness more than anything else. I'm obsessive to do the right thing the first time."

Most emergency planning prepares you for severe threats to your property.

You run through real-life scenarios for active shooters and bomb threats regularly.

But, there’s one vital piece of your emergency planning that’s much harder to anticipate and avoid.

Do you know what that is? Adverse weather.

Mother Nature’s level of impact is unpredictable and something you’ll never be able to prevent.

But you can ready yourself. You can prepare your property and team for what’s inevitably coming your way – sooner or later.

You need to create procedures for adverse weather, just like any other emergency. Do you have anything currently in place?

Once you get your procedures developed and then fortified for efficiency, you must leverage a solution to ensure emergency communication is flawless.

To ensure you have adequate procedures for adverse weather preparation and management, we created an infographic.

It outlines critical protocols to follow during a severe weather situation, and how a solution can maximize your team’s effectiveness when lives are at stake.