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24/7 Software Blog

“In July 2016, the aftermath of a police shooting of an African-American man was broadcast live on Facebook. Instantly, Americans of all stripes used the platform to step up the race wars and attack each other. Across the world, in India this past summer, a post of a cartoon of the Prophet Muhammad on Facebook sparked mob violence in which one person died,” writes Aarti Shahani in their recent NPR article entitled “Mark Zuckerberg's Big Blind Spot And The Conflict Within Facebook.”

“And now, U.S. lawmakers are looking into Facebook's culpability after evidence that Russia-linked operatives placed ads on its platform during the 2016 presidential election in an effort to disrupt democracy,” Shahani notes.

“For Zuckerberg, connecting the world means bringing people together. But increasingly the platform is being used by some very powerful elements to do the exact opposite: sow divisions. That's led Facebook struggling almost every week to offer explanations for misleading and divisive news on its platform,” Shahani explains.

Shahani’s article quickly resonated with us. From its title to the context of Zuckerberg’s ongoing battle to protect the Facebook platform and its users.

Yes, Facebook is different than your property on many levels.

But, the fight to keep your customers and property (Zuckerberg’s platform) safe – well, that’s something you have in common.

Agree?

Your number one goal is to enhance your customers’ experiences.

Do you agree?

They come to your property and expect to be treated well.

But, you want to exceed their expectations too. It’s in your blood.

You don’t want to settle or be complacent.

You want people to leave your property excited to come back for another round. You want them to want more.

You want them to remember the memories they’ve created here.

But, are you doing everything it takes? Yes, everything.

You’ve invested in important training and team building days for your employees.

You go to all the annual conferences in your industry to advance your knowledge as a proactive leader.

Everyone on your staff is world class.

All the issues and incidents taking place on your property are managed expertly. But, that’s still not enough.

Are you paying attention to the small things? We mean this in the literal sense.

“E-cigarettes and vaping are being banned in indoor public areas in New York, after Gov. Andrew Cuomo signed a bill into law that will place the same restrictions on new and old nicotine delivery systems,” writes Bill Chappell in their latest NPR article entitled “New York Bans Vaping Indoors In Public: State Law Classes E-Cigs With Cigarettes.”

According to Chappell’s article, "These products are marketed as a healthier alternative to cigarettes but the reality is they also carry long-term risks to the health of users and those around them,’ Cuomo said, in a news release about the signing. ‘This measure closes another dangerous loophole in the law, creating a stronger, healthier New York for all."

“Citing the lack of broad regulations on what chemicals e-cigarettes can contain and how much nicotine they deliver, the governor's office says, ‘These factors could lead to long-term adverse health effects for e-cigarette users and bystanders," the NPR piece continues.

Chappell comments in the article that “When it takes effect next month, New York's new law will cover vaping under the state's Clean Indoor Air Act. The blanket restriction will not apply to people who want to use e-cigarettes in private homes, in hotel rooms, or at retail tobacco outlets.”

Smoking cigarettes might already be prohibited on your property.

But, what happens if your state decides to pass a similar Clean Indoor Air Act? Do you struggle with cigarette smoking offenders as it is?

Now, you’ll have to add another prohibited item to the list. What a headache, right?

Security services companies that want to succeed need software.

Progressive companies understand the downside to complacency and the upside to innovation.

The security industry is a fast-paced, demanding, and ever-changing industry.

How do companies measure up against industry rivals?

Not understanding the value produced by operations management software proves detrimental to one’s success.

Software, inclusive of incident management, and guard tour & inspection software, provide security services organizations with much-needed tools to be effective in the course of tense situations.

Do you agree?

“The Dow Jones industrial average on Tuesday briefly topped 23,000 for the first time, crossing another milestone amid better-than-expected earnings reports and concerns that stocks are approaching another bubble,” writes Avie Schneider in their recent NPR article entitled “Dow Crosses Another Milestone, Topping 23,000 For The First Time.”

“But the 30-stock index ended the day at 22,997.44, up 40.48 points,” Schneider continues.

The NPR article notes “The Dow finished above 22,000 for the first time on Aug. 2.”

“With its new record level, the blue chip index is now up 16 percent since the start of the year and about 26 percent since Election Day,” Schneider comments.

This news appears to be good news for the economy, and indeed a milestone worth acknowledging.

It also got us thinking.

Do you invest a lot of time teaching your staff?

Now, do you invest enough time training them on how to communicate effectively with your customers?

With so many things going on at your property and the possibility of turnover, you’re challenged with ensuring that staff properly interacts with customers.

We know this is difficult.

If they underperform, it affects every area of your operation, which ultimately affects the whole organization.

To be frank: If your team fails to execute, then the entire property is a failure.

How do you solve this customer service puzzle?

You have workers from all walks of life, with different skill sets and training experiences.