24/7 Software Blog

Mistakes happen.

You might miss something, or someone on your team overlooks a high priority incident – like a heart attack.

We know this.

You know this!

Every operation has its good days and bad.

You’re going to have those mishaps that leave you frustrated.

It happens.

Nothing to stress over, right?

It’s how you react to them that matters, right?

Wrong.

What’s your justification when this happens all the time?

That’s not minor.

That’s not a one-time “oops.”

How do you evaluate the readiness of your operation when incidents are regularly slipping through the cracks?

It’s obvious; your incident management isn’t up to snuff.

We’d venture to say that if you’re always reacting to what’s occurring throughout your property – you’re making a few major mistakes.

Keep reading; we believe we know which ones and how to solve them.

“What qualifies as a dumpster fire depends on who's watching, but you tend to know it when you see it,” writes Laurel Wamsley in their recent NPR article entitled “A Phrase For Our Time: Merriam-Webster Adds 'Dumpster Fire' To Dictionary.”

“But if forced to define it for someone not prone to hashtagging, you might quote Merriam-Webster,” Wamsley continues.

Dumpster fire (noun, US informal): "an utterly calamitous or mismanaged situation or occurrence: disaster."

The NPR article continues that, “Dumpster fire's inclusion marks a crowning moment for the treasured declaration and its oft-tweeted GIF. It's the metaphor we wouldn't want to live without — though the dictionary says the phrase's first-known usage was just ten years ago.”

"If a word is frequently used enough by some people, it has to be placed into a reference for all people,’ Merriam-Webster editor-at-large Peter Sokolowski tells NPR. He says the word has turned up often enough in print — and on social media — to merit its inclusion,” according to Wamsley’s article.

What’s your take on this addition? Do you think it deserves a spot in the Dictionary?

Either way, its inclusion is ok with us, as long as it stays there (and only there).

But, the addition into the Dictionary is not what really concerns us.

It’s the definition, and we don’t want to hear the newly added word used in association with your operation.

That’s why we felt that today is an important day to discuss this word and its impact on your property operations – especially if you’ve never heard it before.

We’re going to help you keep it in the Dictionary, where it belongs.

We’ll also give you a little insight on how to keep this bad word from being used by your customers when they refer to your team’s performance.

We only want ‘Proactive Operations’ uttered around your property.

So, keep reading; we’re going to help you avoid a Dumpster Fire.

You’re stoked for this week.

Today is the first day in your new role for a new organization.

You’ve been waiting for this moment for several weeks.

No more waiting!

You did it.

You sit down at your new desk, in your new office, and take a sip of tea out of your new motivational mug.

“This is going to be awesome,” you murmur to yourself.

You call your operations manager to give you the details on all the processes.

You’re not wasting any time to get started.

Shari picks up the phone.

You ask her where to log into your real-time communications platform and where the internal process can be reviewed.

“Uh, we just know what to do,” she replies.

“We use a number of different tools to manage different parts of the operation,” Shari continues over the phone.

You take a pause to catch your breath.

“You what” you exclaim.

Silence.

You don’t even know what to say.

There are many problems with this.

Do you see them?

You know you have to handle this immediately.

Your excitement quickly turns into anxiety.

Agree?

You’ve inherited an inefficient operation.

So, what are you going to do?

A lot of options begin running through your mind.

“Amazon really wants to come over to your house. Or at least make it to the front door,” writes Vanessa Romo in their recent NPR article entitled “Amazon Acquires Ring, Expanding Reach Into Home Security.”

According to Romo, “The Seattle-based tech giant announced Tuesday it's made another move into the home security and surveillance business, acquiring Ring, a smart-doorbell maker that streams audio and video to cellphones.”

“Neither company has released details about the deal but Reuters reported that it cost over $1 billion,” writes Romo.

The NPR piece continues that, “Amazon may have just officially put a ring on Ring, but the relationship between the two started through its Alexa Fund, which funnels money into companies that create new ways to integrate Amazon's voice technology into their products. In June, Ring announced they'd figured out how to connect select devices to work with Alexa on Echo Show and Fire TV.”

Do you see Amazon’s strategy here?

Yes, it’s probably “world domination.” (Just kidding)

But, that’s not what we’re referring to here.

We’ve recognized a grand strategy from Amazon’s acquisition that validates a point we’ve been talking about a lot lately.

So, do you see it?

It’s the push towards platform technology!

They’ve recognized a space that needs a platform (where everything talks to one another) to maximize the capabilities of their customers.

This play hit home for us.

Why? It’s literally written in our mission statement here.

We want to provide our customers with a platform that does a whole lot to help them achieve Proactive Operations.

Today, Amazon proved to us more than ever the value (and long-term importance) of this effort to bring a platform to our customers – and most important – their customers!

Are you using a platform to maximize your performance?

If not, we’ve got to change that starting today.

If you’re running a property, you need a CMMS.

Simply put – stuff breaks.

When you’re walking your property, do you often stress over the welfare of your property? Do you question the state of your operation?

You’ve got a lot to juggle and evaluate – from your staff, outdated and inadequate software, to your actual effectiveness as a leader.

That’s not Proactive Operations, is it?

We’re here to tell you that if you’re reading this article, you’re a great leader.

Why?

You’re taking the initiative to resolve your property’s weaknesses now, and hopefully, it’s not too late.

That leaves your staff and your old solution.

So, we’ll cut to the chase.

The problem is your maintenance solution or lack thereof.

But, the good news is once you put a formidable software solution in place, the positive impact will quickly reveal itself.

Your staff will perform better.

Your property will run smoothly and look great.

Today, we’re going to share with you how to use a software solution to improve your property’s operation.

Are you ready?

We can all agree.

Your customers are the most crucial part of your job.

At the end of the day, your goal is to offer a safe, enjoyable, and pleasant experience for customers.

It doesn’t matter what ‘stuff’ is involved – everything comes back to the people on your property.

Agree?

It requires a proactive operation to keep customers happy while keeping your operation running efficiently.

But, how do you become proactive?

We know it’s easier said than done.

Most of the time you have too much on your plate to get a handle on things.

Here’s a hint: you can’t do it all alone.

Yes, you have your professional and expertly trained staff. But, they are human, and other things become their priority.

It’s a good thing request tracking software exists to augment your team’s ability to manage customer requests.

Did we mention it’s your #1 solution?

Let’s check it out!