24/7 Software Blog

You’re frustrated.

You find something that needs fixing or replacing every time you walk to another department.

“Our ability to keep this property looking good shouldn’t rest only on us,” you tell Chris, your senior engineer.

He shrugs and nods in agreement.

But he doesn’t appear to have a solution or even a thought-provoking response to your statement.

You sit on his desk for a few minutes to think.

“How do we leverage all of the departments and staff to help keep this place up to snuff?” you say aloud.

Chris responds nonchalantly, “maybe we should look into a new CMMS…,” and then continues his paperwork.

You pause to process what he said.

But, before you can respond, Chris chimes back in.

“Our current system is so outdated that we’re still doing everything on paper. How could we expect anyone else to play along and bring us work requests?” he asks.

You know he’s right.

You’ve been using the same system since you started here 14 years ago.

Yes, your team knows the cumbersome system so well.

But it’s halting your efficiency.

The system is forcing your team to manage and file large stacks of documentation.

That’s only the start of your problems.

Your property’s other departments don’t bother submitting work requests because the paperwork takes too long.

It’s not a priority to them unless it personally affects their performance.

Does this sound familiar?

How do you get a CMMS that helps you increase efficiency by leveraging the contribution of all your property’s departments and personnel?

Keep reading; we’ve got the straightforward answer that’ll show you how a software solution can improve your maintenance efficiency forever.

“Sacramento Mayor Darrell Steinberg has a message for his neighbors to the south in Silicon Valley who might be sick of the high prices and overcrowding: "If you are a small business or an entrepreneur and you are trying to make it in in the Bay Area and you can't, don't move to Seattle — move to Sacramento,” writes Laura Sydell in their NPR article entitled “Coming To A City Near You, 5G. Fastest Wireless Yet Will Bring New Services.”

According to Sydell, “One of the lures he's using to draw businesses is newly installed Verizon fifth-generation, or 5G, wireless. Each generation of faster wireless speeds has helped spark innovation.”

“Streaming videos, getting real-time traffic reports and banking on your smartphone are among the services made possible by faster Internet speeds. That's why there's a lot of excitement about the possibilities surrounding 5G,” the NPR article explains.

“Experts say 5G will propel innovation in transportation, manufacturing, medicine and areas we still can't anticipate,” continues Sydell.

The NPR piece shares, “Not many people have seen 5G in action. NPR got a demo in a suburban neighborhood of Sacramento, one of four cities that currently have Verizon's new service. (The others are Houston, Los Angeles and Indianapolis.)”

“John Macias, an assistant performance manager for Verizon, demonstrates a speed test on a laptop in his truck. As he clicks on a PBS video, it begins to stream without any lag,” writes Sydell.

Spark innovation.

Real-time.

Faster internet speeds.

You know we couldn’t resist this article.

The concepts here and the path forward is right in line with our outlook for property operations.

We want to help you succeed with qualities like the breakthrough ones listed above.

It’s time to remove lag from your operation and hit the next level in performance.

Agree?

Ready?

Let’s get Proactive Operations employed for your property.

It’s a movement, and it’s coming to every city near you!

Communication among personnel is always a challenge.

The chaos that results from bad communication is stressful enough.

But the icing is that it probably has caused you to deal with big hits to your budget as well.

The marketing team oversold their sponsorships, and they’ve decided to let you know – this morning.

Sound familiar?

How do you take control of all the chaos?

How do you begin improving communication among all departments, personnel, and your entire organization while getting the details you need on time?

Poor communication can have disastrous consequences.

Agree?

It’s even worse when it accumulates and affects all areas of your operation.

Right?

Painful – we know.

But, don’t worry.

You can fix it.

Let’s first consider why there may be a breakdown.

You’ve got a lot of data to manage.

Agree?

Your team is communicating a lot of information, from your issues to incidents, to your work orders and customer service requests.

It’s probably overwhelming too.

Why?

You’re using multiple tools to manage everything that you’re responsible for, and that’s occurring.

And that’s not all.

Are you using an incident management system to manage everything (and we mean everything) coming into your operations center?

Issues, incidents, customer requests, and important operational tasks are managed via your incident management system.

Sound familiar?

We can’t stress it enough.

This practice is dangerous on many levels but most importantly your efficiency.

Trust us.

It won’t be long before your low priority items get missed.

Then nothing gets done.

Let’s change this today.

So, you’re probably wondering:

“Well, how do I start?”

You stop critical operational tasks from integrating with your high-priority incidents.

You separate them by implementing task management software.

We know your security team is busy.

Well, at least they should be.

Do you know or are you unsure?

We bet their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident.

But they’re always falling behind too.

Why?

You can’t figure out the issue, and it’s frustrating for you.

They finally stopped using the outdated guard tour system deployed for the past eight years.

You’re confident in their training – because you trained them.

You even moved them over to an “advanced” system that uses a mobile app for on-the-go operations like yours.

But, it seems like your team isn’t any happier and they’re still struggling.

Maybe your problem could be the new solution.

What do you think?

Many solution providers claim they’ve got the latest and greatest guard tour system.

That might be true for a moment.

But things change, and they change often.

You know this.

How many of these solutions providers have spent years working with security operations?

How many of them understand what your team needs?

Ask your team how seamless and robust the system is.

The latest solution doesn’t always make it the best solution.

We’ve seen companies come and go and build a “solution” for the industry’s needs, only to leave the customer disappointed.

It’s not easy to make software solutions for property operations.

It takes years of commitment and active listening to the industry and customers.

We’re here to tell you that the latest and greatest doesn’t mean it’s the best.

But, that also doesn’t mean the solution is the only thing to blame.

We’ve found that you must first look at your operation and determine what needs to be addressed before deploying a first-class system.

Let’s see how your situation stacks up.

Then we’ll maximize your performance by showing you what your system needs.

What are you doing to exceed your customers’ expectations?

You need request tracking software if you can’t answer this or your answer is too complex.

Either way, if you don’t already have it – you need request tracker software.

You’re probably wondering:

Why do I need this software solution?

Here’s the thing, you’ll always want to be improving the experience of your customer.

Agree?

And Whether you’ve already got a great solution in place for ensuring customer satisfaction or not, there’s always room for proactive improvement.

We understand that you may already be meeting your customers’ expectations.

But, in this article, we’re going to show you how request tracking software can help you exceed them.

To supplement that, we’re going to outline the best features of a system you’ll want to implement immediately.

So, are you ready?