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24/7 Software Blog

Your first event of the season is underway.

The house is packed.

You can feel the energy moving through the halls.

The sales team did a great job filling the seats – and your suites.

Every suite is full of excited customers.

But, you’re still nervous about service, even with all of today’s potential for revenue generation.

Why?

You know what’s going to happen an hour into the event once your VIPs and suite customers go through their food and beverages.

They’ll need more stuff.

But, your staff won’t be able to handle the influx of special customer requests coming through the phones.

How do you know this?

You don’t have a scalable way to handle requests.

If your staff is running around doing other important tasks, your customers will have to wait until they come back to their location to make any requests.

That’s right; your team can handle an average volume with their phones, radio, and a checklist.

But when the volume kicks up – things get overwhelming, and efficiency declines.

They forget things and lose track of what was completed.

Your VIPs call in, each time with more frustration.

You need to get your customer requests under control.

But, how can you do this?

You need request tracking software.

It lets you handle special customer requests with maximum efficiency.

Keep reading; we’ll break it down for you.

“Nuclear power plants are so big, complicated and expensive to build that more are shutting down than opening up. An Oregon company, NuScale Power, wants to change that trend by building nuclear plants that are the opposite of existing ones: smaller, simpler and cheaper,” writes Jeff Brady in their recent NPR article entitled “This Company Says The Future Of Nuclear Energy Is Smaller, Cheaper And Safer.”

According to the article, “The company says its plant design using small modular reactors also could work well with renewable energy, such as wind and solar, by providing backup electricity when the wind isn't blowing and the sun isn't shining.”

“The 98 nuclear reactors operating in the country now are large because they were designed to take advantage of economies of scale. Many are at risk of closing in the next decade, largely because they can't compete with less expensive natural gas and renewable energy,” Brady continues.

“To respond to this dilemma, ‘we've developed economies of small,” says Jose Reyes, chief technology officer and co-founder of NuScale, in the NPR piece.

“Instead of one big nuclear reactor, Reyes says his company will string together a series of up to 12 much smaller reactors. They would be built in a factory and transported by truck to a site that would be being prepared at the same time,” writes Brady.

"You're making your [reactor] pool and all that stuff on-site. In parallel, you're manufacturing the modules, and then that cuts the construction schedule to about half,” Reyes explains in Brady’s article.

Brady shares that “NuScale says it also has simplified how the plants are operated in ways that make them safer.”

Now, you’re probably wondering what this has to do with property operations.

The progressive approach is where we're going with this.

NuScale is looking at an existing industry and turning it on its head, shaking it up quite a bit, and working to innovate exponentially.

We like this mindset.

It’s what we practice here at 24/7 Software.

What do we say we apply this smart, efficient, and safe strategy to your operation?

Do you have a lot of tasks to manage?

We’re talking about the day-to-day and event-related stuff.

You know, opening parking lot gates, turning on the escalators, reversing the escalators, closing the parking lot gates.

Are you and your employees consumed by these important operational tasks, but unable to manage them efficiently?

Do you find yourself making a comprehensive list of to-do items time and time again?

Do you fret that things are not being done?

Do you often get sidetracked by a high priority issue – or worse lose your to-do list altogether?

Yes, you might be extremely disciplined. You might even be able to accomplish all your tasks from a paper checklist.

But, what about the rest of your team?

How do you assign, track, and ensure they’ve completed all the work they’re responsible for completing?

It’s a challenge you’re probably overwhelmed by every day.

Living in constant fear of your tasks getting missed or even intentionally skipped by employees is not healthy.

But, how can you overcome this operational weakness?

It’s simple:

You need to choose task management software that’ll help you manage your property’s critical operational tasks proactively and with ease.

You can spend time determining what you believe you need in your system.

But, if you’re not sure, don’t stress about it.

We’re going to address your task-related drawbacks and then give you a quick and easy way to decide whether a system will accomplish what you need.

Are you ready?

Let’s get started!

CMMS software is a unique solution that can help any facility manager move toward a profitable maintenance operation.

The challenge, however, is knowing which systems are going to help you reduce operational waste and cut hindering costs.

Many of the so-called maintenance solutions we see have flaws.

They claim to be a “paperless” system but only limit the amount of paperwork used by your staff.

One piece of paper leads to another, and then another, and then you discover after all your system isn’t paperless at all.

Your paperwork orders turn into files that turn into stacks of files, that’s when matters get worse.

Or, we should say that’s when matters get missed.

Vital activities and tasks that are important to running a stable and humming operation start slipping through the cracks.

These missed maintenance objectives cost you money.

You’re back to asking yourself, “What do we do?”

Does this sound familiar?

Are you tired of only focusing on saving your you-know-what?

Wouldn’t you rather be able to easily cut your maintenance costs and focus on increasing the profitability of your property?

We’re going to show you how.

We’re going to show you how the right CMMS software can help eradicate hefty costs, that way you can focus your efforts on increasing profits.

2019 is the year you've committed to change.

You’re going to fight hard against the forces of the status quo.

You’ve embraced becoming a data-driven leader.

We like to hear that.

Empowering your staff with the ability to communicate effectively will give you the information to fully understand your operation.

It’s the only way to manage because now you’ll know what you’re managing!

You get it.

You want it.

You need it!

Any other day we’d tell you why it’s so important to institute best practices and then give you the how.

But today, we’re going to show you how to put your incident management infrastructure in place first.

Then, we’ll show you all the reasons why your new foundation will give you Proactive Operations, on so many levels.

Are you ready?

Let’s get started.

“It's been used by brands such as American Airlines, Panasonic and Toyota. It's all over the signage in the New York City subway system. Even Google, Apple and Netflix used it for a time,” write Scott Simon and Samantha Raphelson in their recent NPR article entitled “Helvetica, The Iconic Font Both Loved And Loathed, Gets Its 1st Redesign In 36 Years.”

According to the article, “Helvetica is ubiquitous around the world, but despite its popularity, the typeface has some issues: letters scrunch together at small sizes and the space between them can be uneven.”

“Now, after 36 years, the widely used — and widely controversial — font is getting a makeover,” share Simon and Raphelson.

The NPR piece continues that, “The upgrade was designed by the Massachusetts type giant Monotype, which controls licensing for Helvetica. The company has updated each of Helvetica's 40,000 characters for the digital age, offering three new sizes designed to work on everything from billboards to the tiny screens of a smartwatch. The updated font even has a new name: ‘Helvetica Now."

“Like many changes, though, some people are skeptical,” the article explains.

Skepticism is common when questioning the status quo, change, and your current state.

Agree?

We love to challenge it, though.

It’s in our nature.

But we know it’s difficult to manage change – especially when it’s not always a top priority for your property.

So how do you do it?

How do you redesign your operation to “operation now”- the next generation of your property’s operation?

Keep reading; we’re going to show you.