Proactive Operations for the World’s Greatest Properties, Stadiums, Facilities, Venues, Arenas, Airports, Hospitals, Events, Racetracks, Concerts, Conventions, Fairs, Festivals, Operators

Incident Management and CMMS Software
Our software. Your solution.

REAL-TIME INFORMATION

“What you don’t know, you can’t manage!” Every part of the 24/7 Software platform allows for quick alerts when new issues occur, instant communication to “need to know” persons, and real-time status updates for all system users. When you speed up the flow of information to all relevant parties, two things occur… you reduce your exposure to liability and you maximize the guest experience; which is the universal goal of all facility managers!

ELIMINATE PEN & PAPER

How easy is it for you to gather incident notes a year after it occurred? Are the notes legible? Does the person still work there?  Every detail of an incident is critical information and all of it needs to be supplied when defending a lawsuit. NEVER AGAIN get caught in this situation as it will cost you and cause irreparable damage to your facility’s reputation. Accessing all records and related attachments are just a click away –  no matter if you need it in 5 days or 5 years. 

IT’S NOT ROCKET SCIENCE

We actually know a rocket scientist or two and they are like everyone else when it comes to software. They need easy! So we took great care to develop each of our modules so that they are easily configured and operated – so it actually gets used.  Our measurement of success is the amount of part-time and seasonal staff, from 18 to 85 years old, that are able to use the 24/7 Software system.  The system may not be rocket science, but our users are rocket scientists to us!


WHAT OUR CLIENTS ARE SAYING ABOUT US

SF Giants

24/7 Software has revolutionized how the Giants track and respond to incidents in the ballpark. Innovation is an important organizational objective, as we are in Silicon Valley – the hub of world technology. The 24/7 Software programming allows us to stay ahead of the curve as we utilize the ever growing technology to refine our operation systems to better serve our customers and enhance the ballpark experience. We appreciate the 24/7 Software staff tireless efforts to work with its clients to listen to and execute programming modifications to improve and develop concepts relevant to our business.

Jorge CostaSr. Vice President Ballpark Operations, AT&T Park
Tigers

The Tigers are utilizing the CMMS, IMS, and Lost & Found at this time. 24/7 Software provides a way for us to track everything that goes on in the building, from work requests to major security incidents to a lost cell phone. The 24/7 Software system has helped to streamline our operation. Everyone in our operation is able to easily view and communicate requests via the system. The 24/7 Software system will help to get away from the piles and piles of paperwork. I would absolutely recommend 24/7 Software to any organization to help streamline their operation and keep them organized.

Heather EnnisFormer Park Operations Coordinator, Detroit Tigers
AT&T Performing Arts Center

I’m not sure if I can say enough about 24/7 Software. We started looking for a texting system and found so much more. The AT&T Performing Arts Center uses IMS, CMMS and Lost & Found along with the text system. Then CheckPoint came along and has significantly changed the flow of information and record keeping for inspections. It also made the guard tour possible for us. The ability to place tags wherever we need and specify what to look for at each location is huge. The new platform is great as well. It gave us the flexibility to use each module in the arts even though it was built for stadiums. The staff of 24/7 Software are awesome to work with because they care about the needs of your venue and respond quickly. I tell everyone I can about 24/7 Software.

David GilsterPublic Safety Manager, AT&T Performing Arts Center
BBVA Compass

At BBVA Compass Stadium we use the IMS for 24 hour security and during events in our command posts. We operate 2 event command posts and I can only be in one post at a time. The IMS allows me to monitor the radio/phone/text, etc. incidents that are coming in while being the decision maker on major issues. The IMS gives me the ability to monitor all behind the scenes activity during an event. Post event, I use it to generate reports to have should an issue arise in the future with a guest bringing litigation forward. The day of digging for a file in a box 6 months after an event is over! For day to day, we use IMS to hold subcontractors and departments accountable for incidents that are assigned to them…response time to calls, closing out incidents, if a work order is needed after the response to a call, etc., etc.

Amber GoodspeedSr. Event Manager, BBVA Compass Stadium
NCS4
IAAPA
IAVM Member
Stadium Managers Association
IFEA
Designated Mark Revised
ESA