There are a lot of factors that determine a stadium’s status as a world-class venue, including seating, ticketing systems, climate control, accessibility, food and beverage services, and other amenities.
However, without a comprehensive, actionable stadium maintenance strategy, these factors won’t provide guests with the optimal experience they expect to have when they attend an event at your facility.
Common Stadium Maintenance Challenges
Large venues, such as, stadiums struggle with many of the same maintenance challenges:
- Safety standards
- Wear and tear
- Specialized equipment
- Seasonal maintenance and upkeep
- Event maintenance
- Structural complexity
- Financial constraints
- Guest experience
What differentiates elite venues from the rest is how their facility operations teams approach these challenges.
Let’s take a closer look at what it takes to achieve—and maintain—world-class stadium status.
Types of Stadium Maintenance
Facility maintenance can be broken down into three distinct categories:
Preventive Stadium MaintenanceThis is maintenance that is done before a problem presents itself, usually according to a schedule. It increases the longevity of equipment and reduces the need for costly emergency repairs.
Predictive Stadium MaintenancePredictive maintenance uses condition-monitoring techniques, such as scheduled inspections and Internet of Things (IoT) sensors, to track the performance of machines during normal operation, detect possible defects, and fix problems before a failure or breakdown occurs.
Reactive Stadium Maintenance
This is the least cost-effective type of maintenance. Assets are repaired when poor performance is observed or a breakdown occurs, which can cause downtime in critical systems, reduce team and process efficiency, and create additional expenses for equipment repairs or replacement.
Best Stadium Maintenance Practices for World-Class Venues
Exceptional facility maintenance requires repeatable processes and measurable success benchmarks. Here are some best practices that enable operations management teams to implement highly effective maintenance practices.
Conduct frequent scheduled and unscheduled reviews.
Asset reviews are essential to understanding where gaps exist in your policies, processes, and procedures.
It’s important to conduct both scheduled and unscheduled reviews to get the most accurate picture of how efficiently systems are functioning and where improvements are needed.
Standardize preventive and reactive maintenance processes.
Ad hoc maintenance processes increase the risk of failures, breakdowns, and other incidents that can negatively impact customer experience and public safety.
Establishing standardized preventive and reactive maintenance processes will help ensure all assets are regularly assessed, all problems are proactively addressed, and staff are trained to respond appropriately to unplanned maintenance issues.
Establish short- and long-term plans for maintenance and improvements.
Proactively planning for facility maintenance and improvements helps facilities cost-effectively implement seamless improvements over time that maintain the facility’s reputation as a world-class event venue.
This strategy can include planned downtime for maintenance and improvements to minimize impact on guests, phased upgrades to spread out expenses, and a centralized operations management solution to track and monitor performance, productivity, and progress (more on this below).
Software that Helps Stadiums Achieve World-Class Maintenance Management
Technology is a key component in operating and maintaining a world-class venue. Here are two essential software solutions you need to elevate your maintenance management:
Computerized Maintenance Management System (CMMS)CMMS solutions enable facility operations managers to oversee core maintenance functions. From a single centralized platform, they can inspect assets, track vendor and warranty information, schedule preventive maintenance, and create, assign, and manage work orders.
Computer Aided Facility Management (CAFM)
CAFM software enables facility managers to align operations and maintenance with business objectives by leveraging technology to plan, deliver, and monitor activities that support space and asset management. These activities include preventive and reactive maintenance, customer service requests, and resource allocation.
How 24/7 Software's CMMS Streamlines Stadium Maintenance Operations
24/7 Software’s CMMS solution provides facility operators at some of the world’s most renowned venues with the tools they need to streamline operations, optimize maintenance, accurately track inventory, and reduce costs.
Work Order Creation
Create, track, edit, and assign work orders with one click to ensure that issues are addressed immediately. Digitize forms and other documents to cut down on paperwork.
Configurable Web Forms
Create a configured web form that lets non-system users submit work orders for approval at any time.
Chain of Command Creation
Create a chain of approval based on attributes such as work order type, priority, or location, so you can keep control of a process from start to finish.
Preventive Maintenance Scheduling
Automate maintenance across your asset base and easily set up preventive maintenance schedules with associated materials, labor, expenses, and attachments for review.
Easy Inspection Setup
Schedule and conduct regular inspections to gain a comprehensive view of asset health and proactively identify issues in real time using the mobile app.
Material and Inventory Tracking
Set up automatic alerts to notify you when inventory is low so your team is never in a situation where they don’t have the materials they need.
Asset Details and Information Storage
Centralize storage of critical information related to your assets, including associated materials, warranties, meter readings, inspection histories, store contracts, and vendor agreements.
Native Support for Other Venue Facility Management Functions
Unlike most CMMS solutions that fall short by siloing maintenance, 24/7 Software includes maintenance in a holistic strategy that connects everything from incident management and request response to guard tours and lost and found.
Want to see why world-class venues trust 24/7 Software with their operation management? Schedule a demo now.