24/7 Software Blog

How are you managing the incidents on your property?

Incident management is critical when you have tens, hundreds, or thousands of people on your property at any given time.

Stuff happens.

And, you need to be able to manage it.

Do you have an incident management system (IMS) in place?

If so, how efficient and effective has it made your operation throughout its implementation period?

It’s essential to deploy a proactive software solution on your property, so we want to be sure you've got the best solution in place.

Today, we’re going to show you the many benefits of doing so.

But, we don't want you ever to forget that the most important reason is to keep your customers and staff safe at all times.

We’re confident you agree with that statement.

Agree?

So, are you ready to learn about the 18 benefits we want you to reap?

Let’s get started!

It takes time to train your staff.

But, time also poses a challenge – and inefficient processes bite into it.

You have staff that comes and goes, which makes training and staying on top of everyone’s responsibilities a struggle.

Everything changes daily.

Some of this headache comes from constant turnover.

Much of what you believe to be due to low performing employees.

The other time destroyer is seasonal and part-time staff training.

All of this leaves you overwhelmed.

You feel stuck and behind the eight ball.

Agree?

The effects eventually build, your property’s operation gets the brunt of it, and this all trickles down to customer service.

Do you see the long-term problem here?

You need a way to ensure that the staff walking your property – hired to keep it safe – are on top of their game.

They must know what they’re doing and be proactive in doing so.

But, you need the confidence that this is true. How do you get it?

That’s where a proactive guard tour system comes to the rescue.

Yes, modern features of a software solution help your team each day. Many of these features are fancy and reduce the time it takes to get the job done.

We get it, but you have to approach your software evaluation in a way that supports long-term value.

It’s more than simple features and benefits!

“Drivers who went to DMV offices Monday morning were likely hoping for a quick end to what can be a painfully slow process — but in offices around the U.S., that process ground to a halt for roughly four hours, due to a widespread network problem,” writes Bill Chappell in their recent NPR article entitled “U.S. Driver's License Network Goes Down, Slowing DMV Offices Across The Nation.”

"The network that connects motor vehicle agencies across the United States to each other and to various verification service’ began experiencing an outage at 10 a.m. ET,” says Claire Jeffrey, communications manager for the American Association of Motor Vehicle Administrators, according to Chappell.

“The issue wasn't resolved until 2 p.m., Jeffrey says. In the meantime, many driver's license and vehicle registration offices were unable to use a key database search tool that lets them verify information,” writes Chappell.

The article continues, “Crucially, the states were blocked from using the PDPS, which ‘contains information on individuals whose privilege to operate a motor vehicle has been revoked, suspended, canceled or denied or who have been convicted of serious traffic-related offenses,’ according to the National Highway Transportation Safety Administration, or NHTSA.”

“In addition to those services, the Massachusetts Registry of Motor Vehicles said the network outage left it unable to verify U.S. passports,” according to the NPR piece.

Patience is a virtue that would be tested in this case.

Agree?

We cannot imagine your operation having to react to a situation like this.

You know, one that slows down your property.

Can you?

You might already be experiencing slowdowns throughout your operation.

But is it fixable?

Do you think you’re running a reactive operation?

That might be your slowdown.

Proactive Operations is your solution.

Eliminating your maintenance problems lands on your shoulders.

Yes, that’s a lot of responsibility.

It’s also why we thought this article would point you in the right direction and even elevate your mood.

So that we’re on the same page, we’d like to help – in every way possible – to eliminate all your maintenance concerns.

But, we figured reducing them would be the logical first step.

You might be thinking to yourself: “They’re right; it would be nice to like using my CMMS software.”

We know we’re not mindreaders, but are we close?

Reducing the impact of maintenance related problems will be the first step on your journey to eliminating workplace stress and achieving Proactive Operations.

CMMS software is the best thing since paper, so you can stop using paper and start “loving” your maintenance solution.

We’re ready to show you maintenance made easy.

Are you ready?

“On Jan. 1, the toughest data privacy law in the U.S. goes into effect: the California Consumer Privacy Act, or CCPA,” shares Rachel Myrow in their recent NPR article entitled “California Rings In The New Year With A New Data Privacy Law.”

“That's why you're seeing a host of emails pop up in your inbox from various companies announcing updates to their terms of service, particularly their privacy policies. With no similar federal law on the horizon, this one is expected to set the standard nationally for some time to come,” Myrow explains.

“So what does it mandate,” asks Myrow.

"On Jan. 1, 2020, all Californians will be able to find out what personal information a business is collecting about them, their devices and their children," said Mary Stone Ross, one of the new law's co-authors, and a nationally recognized data privacy expert, the NPR article.

“According to the law, consumers will be able to opt out of the sale of their personal information. If a company fails to implement reasonable security practices and consumers' personal information is breached, they'll be allowed to sue those companies,” the article explains.

Myrow says, “Companies can still collect the data: what you buy; where you go, and when; all the photos you've ever taken; your emails, even the ones you deleted.”

“But what companies must now do is tell you what they're collecting when you ask, and delete it all if you ask for that. However, some companies can deny your request to delete if the data is required in order to complete a financial transaction or protect against fraud,” according to the article.

The article continues, “What companies can't do anymore, legally, is sell that data if you tell them not to. But if they do anyway, consumers can't sue. The law reserves lawsuits for another all-too-common problem: ‘It's only for data breaches. So if certain categories of personal information, for example, your Social Security number, are breached, and a business fails to implement reasonable security practices, then you have cause,’ said Stone Ross.”

That’s an essential requirement for business in 2020.

But if you’re proactive, you’re already ahead of the game.

That’s what you need to do.

You need to be proactive.

We’re talking about setting your property’s standard for keeping your customers safe and protecting your organization from legal suits.

How?

You employ Proactive Operations.

It’s the year of operations management software.

You’re probably wondering how we know this.

How can we predict the future?

It’s because operations are motivated to employ Proactive Operations, which makes operations management software the apparent answer.

You can’t apply the Proactive Operations methodology without the intention of maximizing your efficiency.

There’s no way around it.

Operations management software takes your operation further.

There’s something special about operations management software that can enhance real-time communications, maximize experience, and reduce risk.

A characteristic exists that brings everything together to take your property’s operation levels above its current performance state.

Do you know what that quality is?

It’s a unified solution for your property.

Think about it for a moment. How efficient is using multiple tools – from various vendors – to operate?

It’s not efficient in any way.

So many operations are still operating this way.

But, we know 2020 will be the year you move away from this method.

The current approach of using individual tools forces you to maintain a reactive state because you always depend on different applications to perform well.

It also means you’re relying on different vendors to remain active.

That’s not proactive. That's terrifying. 

Operations management software is the unified solution for properties.

A unified solution is one solution that helps you cover all bases – they evoke Proactive Operations.

This mindset will help you reach a new level in 2020.

What do you say?

Are you ready to make 2020 the year you transition to a platform that unifies your mission of being one of the world’s greatest properties?