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24/7 Software Blog

24/7 Software

24/7 Software
Proactive Operations for the World's Greatest Properties
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“Each World Cup, the sportswear giant Adidas designs an official ball to be used in the tournament,” writes Merrit Kennedy in their recent NPR article entitled “The Science Behind The World Cup Ball.”

“And small changes in the design can create significant differences in how the ball responds during play,” Kennedy continues.

"It's an interesting phenomena that the world's most popular sporting event for the world's most popular sport and the most important piece of equipment in that sport is changed every World Cup," says John Eric Goff, a physics professor at Lynchburg College in Virginia, in the NPR article.

According to Kennedy, “The new ball is called the Telstar 18. It has six panels and a slick black-and-white design inspired by Russian cityscapes. It's meant to be a nod to a less technologically advanced predecessor, the Telstar ball used in the 1970 World Cup.”

Kennedy explains later in the NPR piece, “The technology used in making the balls has changed significantly since that 1970 World Cup ball. Earlier Adidas models featured 32 panels stitched together, Goff says, but more recent models have fewer panels that are thermally bonded.”

“And the changes have sometimes had what appear to be unintended effects on the physical properties of the official ball. For example, Goff points to ‘the dreaded 2010 Jabulani ball that was used in South Africa," shares Kennedy.

We love the exciting complexities and effects of science.

But, we love helping operations become proactive even more.

Kennedy’s article poses an interesting lesson for us here.

It’s not groundbreaking but does showcase fundamentals that could help your property achieve Proactive Operations.

So, do you see it?

“It’s time for a new CMMS,” you tell your lead engineer, Fred.

He smiles and says,” Well, it’s about time.” He’s been tired of your cumbersome, legacy software for a while now.

“There are plenty of modern systems out there,” Fred informs you as he walks over to his computer.

“But, where do we even start,” you ask.

His daughter taught him how to “Google” everything, so he’s a pro.

Fred searched the internet and stumbled across this article.

“Here we go,” he shouts.

“24/7 Software wrote an article on where to start, how to determine your objectives and selection process, and the questions you need to ask.”

Interested, you walk over and begin reading.

We get it; saying computerized maintenance management system is as hard to pronounce as buying one.

That’s why we always say CMMS and wrote this article to simplify things for you.

So, are you ready to find the best maintenance software solution in the marketplace for your needs?

Let’s begin.

“The 2026 FIFA World Cup will be held in the U.S., Mexico and Canada, with a united bid from North America winning the right to host soccer's showcase event, the sport's world governing body decided on Wednesday,” writes Bill Chappell in their recent NPR article entitled “U.S., Mexico And Canada Win Bid To Host 2026 World Cup.”

According to Chappell’s article, “The united bid was selected over a competing bid from Morocco, in a vote among some 203 FIFA members that was held in Moscow on the eve of the 2018 World Cup, hosted by Russia. The tally was 134 votes for the united bid and 65 votes for Morocco.”

"Thank you so, so very much for this incredible honor,’ Carlos Cordeiro, president of the U.S. soccer federation, said after the vote was taken. ‘Thank you for entrusting us with this privilege," Cordeiro says in the piece.

How incredible of an honor to receive a World Cup bid, right?

And what a significant responsibility too.

We’re curious how properties with a bid to host matches will perform.

Could your property handle a World Cup-worthy day or event?

We couldn’t think of a better day to discuss how we believe World Cup-worthy properties would manage an experience of this magnitude than today – the first day of the 2018 World Cup!

Do you agree?

We’re excited here at 24/7 Software for the first kick-off. The World Cup is always exciting to watch.

But, what if you won a bid to host a match in, let’s say, 2026 – how would your property get ready?

Not sure?

We’ve got a method for you.

You have customers.

Some enjoy smoking.

But, you have prohibited smoking sections on your property.

Smoking might even be restricted throughout your entire property.

From what we’ve seen, you’re going to have customers smoking where they shouldn’t be.

Agree?

Think about it.

How easy is it to sneak in a few puffs without anyone noticing?

It’s effortless, especially if there is no way for other customers to report this problem to anyone on your staff.

If there aren’t ways for your agitated customers and vendors to report prohibited smoking offenders, you’re in for problems.

  • More smoking offenders catch on – the problem escalates
  • Unhappy customers take it upon themselves to resolve – conflicts occur
  • Medical issues because of second-hand smoke – legal cases
  • Unhappy customers – your bottom line suffers

We’re sure there are other hidden effects from this offense.

So, we must ask, do you have a way to handle it at your property?

Many properties have a concern for this issue but don’t have any solution in place to help customers report prohibited smoking offenders to their team.

There is a software solution you can start using immediately: Text Communication.

Are you ready to learn how your customers can contribute to your fight against this frustrating offense?

Great. Let’s get started.

You strive to be a proactive leader.

You spend countless hours recruiting and developing your staff.

It's your top priority to train the best team members in the world.

You want to be the best.

You want them to be the best.

But, that's not always easy.

The operations environment changes all the time.

No matter how well you train them, you always feel like you're behind the eight ball.

You struggle to get your team where they should be because criminals and technology evolve at a fast pace.

Faster than you.

Are you overwhelmed by the demands of your role?

We'd be surprised if you don't have any sort of anxiety.

You have many responsibilities, and the pressure to perform is high.

But, what if you could ignite the potential of your employees?

What if the inefficiency isn't a result of their abilities but a mere indication that you need to recognize a significant deficiency?

Keep reading; we're going to discuss a fundamental principle that could change everything about your operation: data.

Then, we're going to explain why you need operations management software to incite your understanding of your operation.

Last night’s event had you scrambling.

Your team responded to one incident call after another.

No one had any downtime.

About 100,000 people attended this year’s motocross show. Dirt, ramps, and professionals flying in the air on dirt bikes.

Who wouldn’t want to participate, right?

For your customers, it was a night they will never forget.

You’re just glad it’s over.

Now, it’s 5 AM Monday morning.

You always get to your office early these days to prepare for the Monday morning calls.

You start scouring through your office.

You’re looking for the stack of incident files from last night’s event.

The executives always want a snapshot of the previous week’s events.

It’s not too bad, but it’s been a real struggle to get all the information, so you’ve been dropping the ball lately.

You cannot afford to lose it again.

They need the number of incidents, customer requests, injuries, medical evacuations, fights, and ejections.

They’re known to throw some tough questions at you from time to time.

You’re running on empty because of last night, and this might be the final straw for you if you don’t find the files you need.

You already “misplaced” incident reports in the past.

You’re out of excuses.

“Where are last night’s documents,” you scream down the hall.

Everyone looks at you, and your operations coordinator, Tyler, responds, “Everything is in your office.”

But, you only see the remnants of a couple of files from customer services’ reports.

It appears that Housekeeping saw the files stacked near your trash pile.

Everything is gone.

You panic because you know you’re going to be taken out like the trash too.

It is 9 AM.

Time for your call.

You have nothing, and your job is on the line.

How does this make you feel? Could this have been prevented?

Yes.