24/7 Software Blog

Safety of your customers is critical.

They become your responsibility every time they walk onto your property.

Agree?

That’s why it’s important to understand how effective incident management helps your initiatives.

Defined, well-organized processes lead to proactive execution.

We can’t put a price on the importance of this.

Can you?

Understanding how vital your management is to your team’s performance will help you deliver an exceptional experience for customers every day.

But, it’s not an easy undertaking.

It takes time, effort, and possibly making mistakes along the way to get to a place where you’re confident in what your operation can accomplish.

But, you need to do it – your customers rely on your ability to keep them safe.

We understand the importance of this.

That’s why we want to help.

We’re going to discuss the ten things you need to know about incident management.

But, the concepts below are also integrated into how you should augment your operations using a software solution.

It’s different than most articles on a topic like this – but we think it’ll be powerful and extremely valuable to you and your team.

How does that sound?

Let’s not waste any more time!

“Infrastructure.”

What immediately comes to your mind after it’s said?

You might envision a series of people, departments, technology, and all the moving parts of your operation.

We’re not sure what you will see exactly.

But, we know it’s important that ‘infrastructure’ resonates with you.

Why?

It’s an essential part of your operation.

As the second pillar of Proactive Operations, its primary purpose is bringing your operational personnel, teams, or departments together on the same plane.

But, our suspicion is that when you thought about it, your perspective might be different than ours.

It’ll probably be different from any other professional reading this article.

That’s cause for concern.

There could be deficiencies in what you believe to be a capable infrastructure.

Agree?

Is your ‘infrastructure’ missing something?

Several aspects of your operation are humming, but other areas of it could be leading you to manage reactive processes.

We’ve got to see where the shortfall is today.

How does that sound?

We’ve had the privilege of working with hundreds of the world’s greatest operations to understand what the result of the right foundation is.

Keep reading; we’re going to share what we know.

CMMS software can help you identify equipment defects before the manufacturer does.

Yes, that’s right!

Industry experts that we know, and that use a CMMS inclusive of preventive maintenance, have shared stories about their abilities to catch equipment defects.

They can consistently manage and track equipment using preventive maintenance.

This allows them to keep a tight schedule and a focused eye on their stuff.

In some cases, even identify a defect before the equipment’s manufacturer.

Can you imagine the reduction in downtime and money savings?

We can.

All it takes is discipline, time, and effort to get your preventive maintenance activities and tasks in order.

Then, once you are up and running, automation of these activities can begin.

Scheduled events allow you to focus on running a smooth operation while keeping your equipment up to date.

Preventive maintenance measures let you:

• Quickly identify faulty equipment
• Reduce downtime
• Cut costs

How does that sound?

Keep reading; we’re going to show you how you can catch defects and all of the above, before your manufacturers.

“In elections past, the integrity of the vote was protected by poll workers and election officials. But in 2018 and likely beyond, elections are being protected by people like the anonymous man who works in the basement of the West Virginia Capitol,” writes Dave Mistich in their recent NPR article entitled “States Turn To National Guard To Help Protect Future Elections From Hackers.”

“He's member of the West Virginia National Guard who is a cybersecurity specialist responsible for monitoring any computer-related threats to the state's elections. Since August of last year, he's been attached full time to the office of Secretary of State Mac Warner,” Mistich continues.

According to the NPR article, “After Russian-backed hackers probed election-related systems in at least 21 states in 2016, election officials, whose focus has traditionally been on making sure that polling places run smoothly and that results are speedily reported, now have to focus on protecting their computer systems.”

Mistich continues that “oftentimes lacking those resources in-house, National Guard specialists have been called in to monitor vital election systems in a handful of additional states, including Colorado, Ohio and South Carolina.”

“Neither the West Virginia National Guard nor Warner's office would permit the soldier to speak on the record, but Warner emphasized how crucial the role is,” Mistich explains.

"We, just like every other government entity and people in business, are getting pinged all the time. Somebody is checking to see are there any open doors [or] open windows for targets of opportunity," Warner said in Mistich’s piece.

How does the thought of having to react to intrusion attempts make you feel?

Overwhelmed?

Anxious?

We understand that these measures might be necessary for the circumstances. National elections are critical to the future of a country.

But, this article offers a different lesson for your operation today.

It stems from a gut feeling we got while reading this article.

Any idea what it might be?

Are there aspects of your credentialing management you need to change?

Take a moment to think about it, then keep reading.

We know that ensuring the integrity of credentials can be challenging these days.

Why?

People create false credentials.

They also try to get into locations they shouldn’t be.

Do you have guests attempting to enter restricted areas on your property?

That’s a severe threat to your operation and the credibility of your team.

We’ve got to help you manage your credentials.

Do you have many credentials with various access levels that you need to manage on a regular basis?

If so, you’re in the right place.

We’ve got eight reasons for you as to why you need credentialing management software.

And why you need it today!

You must deploy this software solution on your property so you can produce and validate bulletproof credentials.

It’s that simple – but critical to your success.

Agree?

Let’s get down to the brass tacks.

Are you ready?

“Dan Shefet is an unlikely tech revolutionary. He's not a young math geek who builds driverless cars, nor does he promise to make a tech product for the masses. His crusade is different. The 63-year-old-year-old Shefet has staged an astonishingly effective campaign in Europe to thwart the torrent of fake news and damaging personal attacks that course through the Internet by taking on the tech giants,” writes Aarti Shahani in their recent NPR article entitled “The Paris Lawyer Who Gives Google Nightmares.”

According to Shahani, “The Paris-based Shefet packs a lot of energy into his compact frame of 5 feet 7 inches, and one can even find him sprinting across the streets as he gets from one meeting to the next in the city. He is on a mission to kill free speech — at least the way the United States understands it. He has one aim, and it is directed squarely at a select few in Silicon Valley.”

"A handful of corporations have been raised to a level of legal untouchability hitherto only bestowed upon certain diplomatic missions and royalty," Shefet explains in the NPR piece.

“These might sound like the perishable musings of an armchair critic or an op-ed columnist. But Shefet has legal street cred,” shares Shahani.

The NPR article notes that “He battled long and hard against Google in court in Paris. And surprisingly, in a defining moment in the battle over digital rights, Shefet came out the victor.”

We recommend that you read the article as Shahani shares how Shefet claims his victory to drive his international fight for the “right to be forgotten.”

An old law, twenty years old, supported his initiative – and now this steadfast “legal ammunition” has cleared a path to accountability.

One which provides insight and a lesson for you.

It’s with intense focus and understanding of the critical details that affect your property’s operation that’ll give you an unfair advantage to criminals.

Knowing your property, operation, and how lawbreakers can and will try to affect your organization gives you the upper hand.

The devil is in the details, right?

Let’s go find it.