ice hockey fans cheering

Best Method Professionals Use to Handle Guest Requests Expertly

24/7 Software
Jun 7, 2022 7:00:00 AM

When it comes to attending sporting events, guests have a lot of requests.

From stadium seating and parking to ticket upgrades and merchandise, fans want the best experience possible, and they often pressure event professionals to deliver.

But what's the best way to handle guest requests? We turned to the experts for their advice.

With so many things going on at once, it's easy to lose track of who is responsible for what.

This is where 24/7 Software’s Request Tracker software can help.

Event professionals recommend always being prepared for a range of requests and having a plan in place for how you'll handle them.

This could mean having pre-determined policies or procedures in place to curb disruption.

One common way to manage requests is by creating an easily accessible VIP area where guests can get what they need without waiting in line.

Another popular method is to assign specific personnel to handle guest needs, such as bringing them food, drinks, or seating arrangements.

Professionals can also put together a guide that outlines the best places to sit in the stadium.

What Is the Best Way to Handle Guest Requests? 

When it comes to sporting events, whether it be a major league game or a star-studded show, the number of guest requests can be overwhelming.

From people who want to be on the field to those who want a photo, it can be difficult to manage them all.

Here are a few tips for how to handle guest requests at a sporting event:

  • Have a plan in place before the event starts. Decide who will be responsible for handling guest requests and the process. This will help to avoid any confusion or chaos.
  • Always have a system in place for handling requests. This will ensure that everyone is treated fairly and that no one is left waiting.
  • Ensure that you have all of the necessary information about each guest, including their name, contact information, and what type of pass they will need.
  • Be prepared to handle a large volume of requests, especially during high-traffic events.

How Can You Make Sure That Your Guests Are Happy?

When hosting a sporting event, it is important to make sure that all of your guests are happy.

This means that you will need to ensure that everyone has a good view of the game, has enough food and drinks, and enjoys themselves.

With 24/7 Software’s Request Tracker, you’re able to ensure that all requests are handled properly and in a timely manner.

If you can make sure that your guests are happy, then they will be sure to tell their friends about the event.

This will help increase attendance at future events, and it will also help build your brand.

There are a few things that you can do to make sure that your guests have a great time:

  • Make sure that the seats are in a good location.
  • Give your guests a good view of the action.
  • Make sure that the sound is good.
  • Provide a good atmosphere.

How Can You Prevent Problems from Arising?

Every sporting event has the potential to turn into a disaster.

From fights breaking out in the stands to players getting injured on the field, there are countless ways for things to go wrong.

While you can't prevent every possible problem from arising, you can do a few things to help minimize the chances of something happening.

With 24/7 Software’s Request Tracker and Incident Management System, you can manage these requests or incidents easily.

First and foremost, it's important to have a strong security presence at the event.

This means hiring well-trained security personnel who are prepared to deal with any situation.

When it comes to sporting events, one of the main concerns for organizers is how to handle emergencies.

This becomes even more important when dealing with large-scale events that draw in many people.

Each type of emergency requires a different response plan.

For example, in the case of a medical emergency, the event staff would need to provide first aid and call for an ambulance. 

Thirdly is to prevent alcohol and drug abuse.

Fans need to be aware of the dangers of alcohol and drug abuse.

They need to know what signs to look for in themselves and others and what to do if they see someone abusing alcohol or drugs.

Finally, encouraging responsible behavior.

There are many ways to encourage responsible behavior at a sporting event.

One way is to have a code of conduct prominently displayed and made known to all the fans.

This code of conduct can outline the expectations for fan behavior, such as not throwing objects onto the playing field, not yelling or cursing at the players or officials, and not bringing any alcoholic beverages into the stadium.

Another way to encourage responsible behavior is to have a zero-tolerance policy for bad behavior.

This means that any fan who engages in unacceptable behavior will be immediately ejected from the stadium and may even be banned from returning.

Tips for Handling Difficult Guest Requests

When planning an event, there will always be some requests that are more difficult to accommodate than others.

For example, what do you do if a high-profile guest asks for a private room and special treatment?

Or if a group of guests wants to change the date or time of the event?

In these situations, it's important to stay calm and be prepared to handle the request.

The first step is to find out as much information as possible about the situation.

What is the guest asking for?

Why do they need this special treatment?

In some cases, it may be possible to cater to the need of these fans, but in most cases, it is not.

Over to You

Event professionals know that a successful event is excellent customer service.

This article provides the best method for handling guest requests.

To learn more about how to provide excellent customer service for your events, visit 247software.com.

Learn how to exceed guest expectations

Subscribe by Email