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There's the notion that everything happens for a reason.
It doesn’t work like that in the world of property security.
Your team has to be on high alert - especially with the prevalence of advanced technology and smarter criminals.
Problems associated with your property's security affect your customer experience.
The need for effectively and efficiently mitigating incidents is on the rise.
For what feels like a millennium, the number of incidents has crippled operations.
An inability to synchronize and react on time can make you feel powerless!
What's the result of all this out-of-control chaos?
Countless cases involving property incidents.
This can lead to legal escalation and substantial financial loss.
So how do you manage this?
You need text messaging software.
Proactive management and processes are the only ways to overcome these odds.
For years property managers worked harder, and managers working "smarter" only led to excessive paperwork and stress.
You don't need unnecessary stress.
Proactive managers develop in-house databases and compile intricate spreadsheets to coordinate and track incidents with unforeseen challenges.
But a spreadsheet offers no method for analyzing their success or failure.
We're sure you understood increased efficiency is essential for operational success, but more reports and paperwork require more tracking, filing, and more finding.
Talk about an exhausting process to forecast when and where incidents may occur.
Yes, depending on your industry, you might have different methods for handling incidents – but one point holds – the types of incidents and how they are handled are pretty close to being the same!
A lone incident can produce ripple effects among all areas of your operation.
This could be a financial nightmare, especially if you aren't empowering your customers to have a 'say' in their experience.
Yelling or searching for ushers only proves counterproductive.
Remember, yelling doesn't solve anything; it only makes it worse.
Understanding this problem is what led to system providers developing solutions for immediate communication by event professionals worldwide.
From the moment a message is sent to the closing of an incident call, the system should provide you with various features and benefits solving communication challenges.
This can be done in a well-organized manner, leading to incident cases with positive financial and operational impact.
Having the ability to integrate all departments into one solution is where a system can drastically advance an organization.
A system that allows all departments to be segmented while also allowing them to communicate with one another, you'd think it's unheard of, but it's not!
Define permissions for your staff, giving them the right to see and manage only incoming messages associated with their department.
Let's role-play for a second.
A slip and fall incident can be seen across all departments allowing your medical supervisors to dispatch personnel.
Your medical team updates the system, informing staff from your administration department of the incident's progress.
The incident gets handled correctly; operational awesomeness increases because all the 'need to know' people communicate effectively.
You nailed it.
Do you see how all this benefits your complete operation?
When choosing your text messaging software, make sure your strategy includes these six traits.
When you implement text messaging software, you instantly empower your customers to have a say in their environment and provide your staff with the tools to handle incidents as they are happening quickly.
This dramatically increases customer experience. Real-time reporting allows you to improve your response times and mitigate incidents continuously.
You'll now possess all the tools necessary to implement an effective strategy, knowing your customers also have the power to contribute to event safety.
Editor's note: This post was originally published in September 2014 and has been updated for comprehensiveness and freshness.