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TEXT COMMUNICATION

What if you could mitigate an incident while it is happening?

it's that simple

COLOR CODED MESSAGES
Visual representation of all messages by status
so that nothing gets overlooked.

CONVERSATION THREAD
2-way text conversations organized, so you don’t miss a beat.

RESPONSE TEMPLATES
1-click customizable response templates
so staff can quickly request additional info when needed.

EVENT DAY ALERTS
Send traffic, weather, parking or news alerts.

centralized text panel

When our Text Communication software is implemented, you instantly empower your customers to have a say in their environment and provide your staff the tools to quickly handle incidents as they are happening. This dramatically increases the customer experience. Real-time reporting allows you to mitigate incidents and your customer service realizes a decrease in unhappy customer calls. Now that’s a bonus!

USER GROUPS
Tired of playing phone tag? Suffer from communication burden? Now you can create unlimited user groups to text important alerts or messages to. Messages can be generated and sent on the fly or scheduled in advance. How’s that for efficiency?

REPORTING ANALYTICS
You can’t manage what you don’t measure, and you can’t control what you can’t measure. Because our text communication software is so easy to use, your staff actually uses it. Now you can have valuable information that you can use. Our one-click reports and comprehensive statistics give you all the data that you need to increase your operational efficiency. It arms you with a complete historical database to protect against future liability as well – now that’s powerful!

 

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"The University of Florida has been using the Text Message module for 6 years now. This system is easy to learn to use and contains all the information needed to handle all kinds of issues that arise during an event. Communication between agencies working the games is also easier to manage with all the information being readily available. We all sign on and can see who is handling each text that comes through. The reports the system can generate after the event is very helpful as well. I would recommend this system to any facility that hosts events with large crowds. The fast pace of digital information makes taking care of the fans so much easier than the ways of old!"
ADRIENNE POZZETTA  EXECUTIVE ASSISTANT - ADMINISTRATION, BEN HILL GRIFFIN STADIUM - UNIVERSITY OF FLORIDA