“Forty of our volunteer staff for tomorrow’s event called out,” Samantha, your operations coordinator, tells you.
“We’ve got to get on the phones,” you respond anxiously. “We’ll be in a bad position if we’re short forty people tomorrow night.”
“I’m on it,” Samantha shouts. She rushes out of her cubicle and begins recruiting Brian, Ashley, and Kerry from guest services.
“I’ll see if we can get some of the security guys to help us too,” Brian tells the group. He walks out of the Administration office in a hurry.
15 minutes later, a few guys from the security team stroll in behind Brian to lend an extra hand.
“We need forty people,” you remind the group. “Let’s start calling,” you scream one more time before realizing something.
“Wait, who do we call,” you ask Samantha. She’s flush, and you already know what she’s going to say.
“Luke keeps the list of event staff in a folder that he always carries,” she stutters. “He always has it with him in case he needs to call for extra help or make arrangements with temp staff,” she continues.
Without delay, Samantha gasps as she puts what might be the final nail in your coffin. “Luke’s out sick.”
You have no choice. You call Luke and make the 90-minute trek to his house.
But, you have text communication!
So, why didn’t you use this system to communicate with employees from the beginning?