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24/7 Software Blog

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth.

But their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

So, you’ve got to make sure their mobile resources help up their game, not slow them down.

Property operations occur in real-time, so now is the time to show you how to maximize your operation’s performance through proactive mobile incident management.

Are you ready?

Are you struggling with limited resources?

Not enough staff?

Do you have too much on your plate?

Have you felt that your property was just too small to implement any real-time communications?

You really need to keep reading, because “our property is too small” is a far cry from the truth.

We have incident management software for you.

Not only will it help resolve your staffing concerns, but it’ll help you overcome any other shortfalls.

Operations for a smaller property can be entirely different than their much larger counterparts.

We get that.

When you have limited resources combined with too much on your plate, the thought of implementing applications might be too overwhelming and your least priority.

Agree?

In case you were wondering, we disagree with this maxim quite a bit. The reason why we do, well, that’s the easy part.

“Our property is too small” is not only false but can become a very dangerous excuse.

It’s a significant challenge we face, especially when communicating with managers for smaller properties.

Incident types that happen in large properties can occur at small properties too. So, you may be small, but you have similar needs for managing.

Understanding how incident management mobile apps can enhance your operation is significant for your smaller property.

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.

Keep reading, because we promise to show you how you can improve your incident reporting with the right type of incident management system (IMS).

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

You know you’ve got to deploy incident management mobile apps – and it must be done today.

So, is your incident management affected by the lack of proactive communication?

“Received call from a customer. Their elderly father claimed to have slipped on a wet spill near the men’s restroom at Section 112.”

You hear this over the radio as you walk into the operations center.

“How are we doing,” you ask your operations manager, Kristine.

She nods and continues her radio call.

“John, have you arrived on the scene,” she radios to one of your mobile supervisors, John.

A few minutes later he responds.

“Yes, I’m here, but no one else is.”

You look at Kristine and shake your head in frustration.

She’s frustrated too.

What’s happening here?

Are your teams ignoring calls?

Are they missing the calls because there is too much noise over the radio?

How are things getting overlooked?

What’s causing this inefficiency?

The confusion continues as your operations center team tries to get personnel to the location.

Five minutes go by…

Seven minutes.

Now, it has been 15 minutes.

“We’re all leaving now. We took care of everything,” John calls in.

“What do you mean we’re all leaving,” Kristine responds.

“Oh sorry, everyone arrived on the scene after we last spoke,” he replies.

You and Kristine furiously look at one another.

She doesn’t know what to say or whether it’s right to be mad at John.

He’s only trying to do his job.

But, that’s the thing: he can’t fully do his job, and neither can anyone else on your team.

You’re only relying on radios to operate your events.

So, things are going to get missed or put to the side it the heat of the moment.

There’s no structure beyond your operations center.

Keep reading; we’re going to explain why you need mobile apps to alter your course and enhance your property’s real-time communications capabilities.

Your experience in Proactive Operations got you the Director position at your new property.

It’s like any other event for your new team.

But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements.

So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio.

Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

You look at your new operations manager, Chris.

“This radio traffic is the problem,” you tell him.

“Radio is not enough, and we need to free up these radio channels for high priority conversations,” you continue.

“We have too many incidents to communicate and manage,” you continue.

But, you know what to do.

“We’re getting mobile apps,” you assert.

Is your incident management bogged down by the lack of proactive communication?

Then, it’s time to change your approach – and reap the benefits of mobile apps.