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24/7 Software Blog

Your experience in Proactive Operations got you the Director position at your new property.

It’s like any other event for your new team.

But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements.

So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio.

Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

You look at your new operations manager, Chris.

“This radio traffic is the problem,” you tell him.

“Radio is not enough, and we need to free up these radio channels for high priority conversations,” you continue.

“We have too many incidents to communicate and manage,” you continue.

But, you know what to do.

“We’re getting mobile apps,” you assert.

Is your incident management bogged down by the lack of proactive communication?

Then, it’s time to change your approach – and reap the benefits of mobile apps.

Your staff has been hired.

You have supervisors, managers, team leads, or all the above.

You have people that are professionally trained and ready to deliver a first-class experience for your customers.

Right?

On the other hand, there’s a good chance that’s not even close to being true.

How do you know the difference?

Are you able to adequately measure whether your team is ready or even able to execute your processes when it’s time?

Hard truth: you’re teaching your staff a lot of information just before they begin working a full shift.

They need to be able to protect your customers, your property, and anyone else.

That’s a huge responsibility.

Do you currently train them and then have the expectation that they’ll know what they’re doing or be able to wing it well enough for no one to notice the difference?

If so, you’re setting your operation up for disaster.

Here’s how:

Your staff cannot remember every aspect of your emergency management plan or protocols immediately following their training curriculum.

In fact, field-tested research shows that it takes someone about 20 hours of acting out a single skill before they’ve learned it enough to perform without assistance.

Even worse, they’re going to miss things in the heat of the moment.

What happens when you need them trained up for your next event tomorrow, or you’re short staffed and need a warm body to fill a role now?

Your staff’s inability to effectively execute protocols to handle according to your operational requirements is how your incident management might be broken.

Does responding to incidents before they escalate have a significant impact on the wellbeing of all aspects of your property?

You should be thinking this.

Hopefully, it’s a key concern for you too.

Because, not taking the proper measures to protect your customers, staff, and property will eventually catch up to you.

Your team will look underqualified for the job.

Your property will suffer financially.

You, well, you’ll be on early retirement.

We don’t want that for you.

In fact, we don’t want that for anyone on your team or at your property.

It’s a good thing that incident management solutions exist to defend you from the obstacles you and your team might face.

But you don’t have much time to waste. (Any time for that matter!)

So, let’s get started.

Running a property is a big responsibility.

It can be fun, but it can also be challenging in many ways.

You deal with all sorts of things.

From unhappy customers to disgruntled employees to vandalism, and even felonies.

Although you never know what you’re going to encounter daily, you do know there is always something.

You might even find it overwhelming.

It’s your duty to keep your property and the people on it safe, though, right?

But, that’s not always easy.

If you don’t have the resources to take care of business, it makes it worse.

Proactive operations know this.

They have systems and processes in place to handle it all.

Do you?

Do you have the right tools in place to manage any situation that could occur on your property?

Would you even know what to expect or how to respond when the time comes?

If you’re uneasy about today’s article – we get it!

It’s not the most comfortable feeling to face the fact that your operation has weaknesses.

But, we’re going to help you out today to get your Proactive Operations juices flowing.

We want to share four different scenarios of what could occur on your property, and how the right software can help you change the outcome for the better.

How does that sound?

“Tropical Storm Gordon has made landfall in Mississippi just west of the Alabama border, according to the National Hurricane Center. At least one death has been attributed to a fallen tree caused by the storm,” writes Bill Chappell, Vanessa Romo, and Barbara Campbell in their recent NPR article entitled “Tropical Storm Gordon Makes Landfall In Mississippi.”

According to the article, “Forecasters have urged people along the Gulf Coast from Louisiana to Florida to be wary of a dangerous storm surge and flash floods.”

“As of 2 a.m. ET, maximum sustained winds had decreased to 50 mph, with higher gusts. The storm was moving at 14 mph, some 40 miles west of Mobile, Ala,” the article continues.

“Its current path indicates it will move inland over the lower Mississippi Valley through Wednesday.”

“An oak tree fell on a mobile on the south side of Pensacola, Fla., killing one child, according to Escambia County Emergency Communications,” the writers explain.

According to the NPR piece, “The NHC says Gordon is expected to unleash a slew of hazards in several southern coastal states, including torrential rain, life-threatening inundation, powerful winds, and tornadoes.”

Now, whether your property is StormReady or not, we believe we can offer some best practices for protecting your property (and community) in the event that adverse weather hits.

Today, we’re going to share actionable, efficient ways to counter the effects of bad weather.

Are you ready?!

“Thank you all and be safe,” you tell your supervisors before they branch out to meet with their team.

You leave the meeting room.

You swing by your office next door to grab your radio.

You start the five-minute trek to the operations center upstairs.

“Welcome,” a passing staff member says to you, followed by a few others.

“We’re excited to have you,” Joe, the head of security tells you as he catches up.

Today is a day like any other for your property, except, for you.

It’s your first day on the job here.

Your experience in Proactive Operations landed you a higher-level job at this property.

You were hired to make improvements.

But, you’re not sure what to expect.

Calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

“Wow,” you say to yourself.

This property has many more incidents than your former property – but they use the same resources.

“We have a…,” you hear over the radio.

Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s it,” you exclaim.

You look at your operations coordinator, Mike.

“This radio traffic is the problem,” you tell him.

“Radio is not adequate for calls we have on this property,” you say.

“We have too many incidents to communicate and manage,” you continue.

But, you know what to do.

“We’re getting mobile apps,” you assert.

“We need real-time communications, and we need it now!”

Is your incident management bogged down by the lack of proactive, real-time communications?

Then, it’s time to change your approach and reap the benefits of mobile incident management solutions.