“Received call from a customer. Their elderly father claimed to have slipped on a wet spill near the men’s restroom at Section 112.”
You hear this over the radio as you walk into the operations center.
“How are we doing,” you ask your operations manager, Kristine.
She nods and continues her radio call.
“John, have you arrived on the scene,” she radios to one of your mobile supervisors, John.
A few minutes later he responds.
“Yes, I’m here, but no one else is.”
You look at Kristine and shake your head in frustration.
She’s frustrated too.
What’s happening here?
Are your teams ignoring calls?
Are they missing the calls because there is too much noise over the radio?
How are things getting overlooked?
What’s causing this inefficiency?
The confusion continues as your operations center team tries to get personnel to the location.
Five minutes go by…
Now, it has been 15 minutes.
“We’re all leaving now. We took care of everything,” John calls in.
“What do you mean we’re all leaving,” Kristine responds.
“Oh sorry, everyone arrived on the scene after we last spoke,” he replies.
You and Kristine furiously look at one another.
She doesn’t know what to say or whether it’s right to be mad at John.
He’s only trying to do his job.
But, that’s the thing: he can’t fully do his job, and neither can anyone else on your team.
You’re only relying on radios to operate your events.
So, things are going to get missed or put to the side it the heat of the moment.
There’s no structure beyond your operations center.
Keep reading; we’re going to explain why you need mobile apps to alter your course and enhance your property’s real-time communications capabilities.