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24/7 Software Blog

“Thank you all and be safe,” you tell your supervisors before they branch out to meet with their team.

You leave the meeting room.

You swing by your office next door to grab your radio.

You start the five-minute trek to the operations center upstairs.

“Welcome,” a passing staff member says to you, followed by a few others.

“We’re excited to have you,” Joe, the head of security tells you as he catches up.

Today is a day like any other for your property, except, for you.

It’s your first day on the job here.

Your experience in Proactive Operations landed you a higher-level job at this property.

You were hired to make improvements.

But, you’re not sure what to expect.

Calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

“Wow,” you say to yourself.

This property has many more incidents than your former property – but they use the same resources.

“We have a…,” you hear over the radio.

Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s it,” you exclaim.

You look at your operations coordinator, Mike.

“This radio traffic is the problem,” you tell him.

“Radio is not adequate for calls we have on this property,” you say.

“We have too many incidents to communicate and manage,” you continue.

But, you know what to do.

“We’re getting mobile apps,” you assert.

“We need real-time communications, and we need it now!”

Is your incident management bogged down by the lack of proactive, real-time communications?

Then, it’s time to change your approach and reap the benefits of mobile incident management solutions.

“Alberto is pushing deeper inland after making landfall in the Florida Panhandle on Memorial Day, causing flash flooding, mudslides, downed trees and power outages through parts of the South, East and central U.S. and prompting officials to warn of an imminent dam failure in North Carolina,” writes John Stempin and Scott Neuman in their recent NPR article entitled “Remnants Of Alberto Cause Dangerous Flooding In Parts Of Central And Eastern U.S.

“Flooding and mudslides shut down highways in the mountains of North Carolina, west of Charlotte,” Stempin and Neuman explain.

According to the article, “Shortly after midnight, the National Weather Service and local authorities in McDowell County, North Carolina, issued evacuation warnings for people living downstream of Lake Tahoma, where they said a dam failure is ‘imminent."

“It included people living in Old Fort, a largely rural area about an hour from Asheville. It was not clear how many people were affected by the evacuation order,” the NPR piece continues.

"We've had a lot of rain, but we got lucky. It was a constant rain but not a heavy rain," Regina Myers, emergency management director in Walker County northwest of Birmingham, was quoted by The Associated Press as saying, shares Stempin and Neuman later in the NPR article.

While the dangerous flooding was not representative of a Hurricane, it prompted our concern and warranted an article.

Hurricane season starts June 1st in the United States, and Summer officially begins the end of June, which means heavy wind and rain is likely.

It also means you must be proactive.

You must be weather-ready.

We’re here to help!

Are you ready?

“All my rounds are done. Do you mind if I leave now?”

Alex, one of your senior security officers, wants to get on the road for a weekend trip.

“Sure, where is your tour log,” you ask.

He unfolds the sheet he printed from your guard tour system.

It’s a system that uses timestamps to track inspection times for each location.

“Thanks, I’ll review this in a few minutes and call you with any questions,” you tell Alex as he rushes out of your office.

Alex just nods.

“Have a safe trip,” you continue.

He’s already gone; headed to his family’s cabin on the lake to do some fishing.

His mind has been on trout his entire shift.

After finishing your afternoon paperwork, you start to review Alex’s inspection log for this current week.

You purse your lips and stare at the printed piece of paper for a moment.

You compare the log he gave you to your version of Alex’s schedule.

It does not match.

“Wait, this is last weeks,” you exclaim. Frustrated, you grab your office phone.

You call Alex.

No answer.

This is not the first time this has happened.

Alex is also not the only security officer to provide you with incorrect documentation either.

How frustrated does this make you?

This example is only one of how your guard tour solution could be hindering your operation.

Your “solution” is not a solution at all.

It’s not working.

And, It’s time for a change.

Keep reading; we are going to share five reasons why it’s not working – and how a proactive solution fixes these flaws.

“Among the lawmakers' concerns: How Facebook might make up possible abuses to its users — and whether Zuckerberg himself is telling the truth when he promises to obey Europe's privacy laws,” writes Bill Chappell in their recent NPR article entitled “Are You Telling The Truth?' European Parliament Questions Mark Zuckerberg.”

According to Chappell, “Facebook CEO Mark Zuckerberg took questions from members of the European Union Parliament on Tuesday about allegations that personal data of European Facebook users was misused. The testy session ended with several members of Parliament complaining that Zuckerberg had failed to address their most pressing questions.”

“Zuckerberg conceded that Facebook had not been ready to fight off fake news that spread quickly on its site. And he apologized for the improper use of millions of users' data to help political campaigns, after an analytics company gained information that had been collected by a quiz app,” the article explains.

"Whether it's fake news, foreign interference in elections or developers misusing people's information, we didn't take a broad enough view of our responsibilities," Zuckerberg said in Chappell’s NPR piece. "That was a mistake, and I'm sorry," he continues in the article.

Whether you believe Zuckerberg is telling the truth or not, we’ve pinpointed an essential lesson for you.

Keep reading; we’ll explain.

We’ve talked about the impact of ‘truth’ throughout your operation for years now.

But, sometimes the concept and its importance are overlooked.

It’s not because you want to overlook it either.

You’re just charged with managing a ton of responsibilities, so truth in your data can become a missed issue.

We get it; you’re confronted with high-priority situations at a fast pace.

But, that’s also why this lesson is essential – it’ll help you get the truth.

It’s time to pause, refocus, and get the right information starting today.

The days of dial-up are gone. (Long gone.)

But, operations are still using “technology” from the days of old.

Are you?

We hope not, but you probably are if you don’t use real-time communications on your property.

Today’s operational environment requires your team to be fast acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But, our question is this:

Why are you still running your operation as you did two years ago?

If that’s a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2018, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2019 rolls around, and you’re even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse too, because now your customer experience and revenue declines, while your risk increases.

Yikes!

Here’s the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way you can ensure the longevity of your operation.

Are you ready for Proactive Operations?

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth. But, their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.