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We owe you an apology.
We made a sizable mistake.
In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”
In fact, we were wrong.
Well, sort of.
We missed a zero!
Yes, it’s true, 100,000+ does cover quite a bit of space.
However, 1,000,000+ square feet of property susceptible to incident overload is more like it!
We’re talking a whole lot of responsibility.
We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.
Don’t stop here.
Keep reading, because we promise to show you how you can improve your incident reporting with the right type of incident management system (IMS).
Take a moment.
Close your eyes.
We understand the importance of finding, hiring, and retaining a competent and capable security team.
We also know how crucial it is to give your team the resources they need to be absolute in their ability to perform efficient incident response.
Your team is responsible for executing incident management.
From responding to fights, theft, arson, disorderly conduct, hazardous wastes, your list of responsibilities goes on and on, and on and on.
How do you bring all your efforts together? How the heck do you manage all of this?
Choosing the right incident management software to optimize your ability in conducting incident reporting can be a no-brainer.
Your team’s ability to effectively and efficiently report and communicate fights, hazardous waste, and suspicious persons affect your competitive advantage and your ability to grow your accounts and revenue.
Your goal is to increase revenue through your hours billed anyway, right?
Efficient incident reporting will give you the upper hand!
Whether you currently use an incident management system and are looking for a fresh start or are seeking your first piece of incident management software, we’re positive you’ll see how valuable such systems can be for physical security operations.
Below are our non-negotiable characteristics of a highly useful incident management system.
Use them as guidance to make sure the system you find answers “Yes!” to providing you with everything identified below.
We know how seriously you take your profession.
Have peace of mind knowing that all your accounts are running correctly and are profitable.
Do it by implementing an IMS you can put your trust in.
Have confidence when you travel from location to location to meet with your supervisors and clients.
Know that your team is delivering excellent service, and your incident management is running flawlessly.
Reduce your labor costs and turnover because your employees are confident and excited to use your system every day, all the time.
Increase your revenue and land more accounts without the fear of losing them to your rivals.
Use this article to choose a superior system without hesitation.
Editor's note: This post was originally published in November 2014 and has been updated for comprehensiveness and freshness.