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18 Must-Have Benefits in a Proactive Incident Management System

24/7 Software
Oct 28, 2021 7:00:00 AM

How are you managing the incidents on your property?

Incident management is critical when you have tens, hundreds, or thousands of people on your property at any given time.

Stuff happens.

And, you need to be able to manage it.

Do you have an incident management system (IMS) in place?

If so, how efficient and effective has it made your operation throughout its implementation period?

It’s essential to deploy a proactive software solution on your property, so we want to be sure you've got the best solution in place.

Today, we’re going to show you the many benefits of doing so.

But, we don't want you ever to forget that the most important reason is to keep your customers and staff safe at all times.

We’re confident you agree with that statement.


So, are you ready to learn about the 18 benefits we want you to reap?

Let’s get started!


We’re confident you’ll see how software like this can be the best solution for your property operations, whether you currently use one and are looking for a better solution, or you are starting from nothing.

The following 18 benefits are core factors in the development of a proactive solution for your property.

The positive benefits won’t stop at these, either.

They will accumulate and continue to provide you with more and more performance as you implement, improve, and optimize your application of the software.

  1. Communication at the speed-of-type™: Not only the ability to enter details and the status of an incident via text, email, or incident mobile apps in milliseconds but also the ability to communicate any information in real-time using a world-leading solution.
  2. All your staff can manage incident details from multiple locations: Do you have supervisors that oversee various locations? No problem. When a user makes or updates an entry in an IMS, it immediately appears on all screens for staff that have permission to see them.
  3. Segment all personnel and departments: Permissions allow your staff to see what they need to see. Segmenting information keeps your team organized.
  4. Organize and color-code your incidents by status: In an incident management system, incidents are color-coded by status, so nothing gets overlooked or omitted. Now you’re removing the error.
  5. Have a digital paper trail: All of your communication, incident details and related documents are stored and can be accessed at any time in the future to protect your properties from potential liabilities.
  6. Link all of your related incidents: When incidents come into your incident management system separately but are connected in some way, they can be bound to keep a full and comprehensive record.
  7. Lock incident details from being amended at the discretion of others: Locking incidents prevents your staff from changing the particulars of any incident. An IMS helps eliminate the finger-pointing we’re sure you are quite aware of.
  8. Configurability gives your operation flexibility in reporting: Configure fields for incidents related to your operation so that you’re always documenting correct information specific to your process.
  9. Create alerts and notifications for all necessary incidents: scheduling and sending alerts to multiple supervisors or staff is as simple as a few clicks. When a particular incident is reported, a message is forwarded to the need-to-know contacts on your team.
  10. Manage your procedures: Set up your protocols-to-handle to display in your system – by incident type – so that your staff knows what to do when a specific incident occurs, which requires predetermined response initiatives.
  11. Allocate your resources: View the number and details of incidents assigned to each of your staff. This helps you determine who might be the quickest to respond to an incident.
  12. Efficiently manage your operational tasks: Send automatic notifications by text, email, or incident mobile apps to your team. Quickly remind them when assignments are due and have peace of mind knowing they’ll get the assigned tasks completed. Accountability is a fundamental value here. Having a digital record of it – well, that’s the bonus!
  13. Database of persons associated with previous incidents: Store and easily access information of individuals previously involved in incidents on your property. Let’s say you’re encountering a repeat offender; you’ll be equipped with the correct info to follow through on your responsibilities.
  14. Sending reports to your supervisors in a couple of clicks: Reporting features allow you to pull all information from these systems. Configure data the way you need to, and then send it off to your supervisors.
  15. Enter incidents with ease: Don’t lose your patience over dispatching incidents within an adequate time frame. Implement a software solution where you can create an incident and transmit it within milliseconds.
  16. Training your staff will love and will lead to them using the system daily: Having and using a system where your employees are trained to use it helps maintain order and introduce real value. If your solution provider doesn’t keep close during the implementation process or provide ongoing support and training, keep looking.
  17. Easy software updates to reduce anxiety: Technology and software evolve quickly. There’s no reason why you should be left in the dust because you just purchased it last week. Your solutions provider should always give you the best and most up-to-date version of our software. You never have to worry about being out-of-date again.
  18. Watch your system evolve with your business: With a progressive solutions provider, you can quickly grow your operation. A scalable system will adapt to your needs and the needs of each one of your properties.


Do you see why it’s vital to get an incident management system deployed immediately? These 18 benefits are just – only 18.

You can maximize the performance of your operation and reap all of the additional benefits we didn’t even list here today.

It’s critical to be proactive, so let’s start with a dynamic solution.


Editor's note: This post was originally published in January 2018 and has been updated for comprehensiveness and freshness.

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