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If worse comes to worst you want to be able to protect your guests from the potential hazards occurring at your venue.
You’re like a teacher protecting your students. In the midst of all the chaos and unruliness, it’s still your job to create order and protect them from outside influence and one another. How you organize your initiatives affects your students in the long run.
Let’s take a page from the book of Nick Nolte’s character in Teachers and apply it to incident management.
How do you do this?
Start connecting and identifying with your students [guests]. In the end, what matters most is your ability to provide your guests with a remarkable experience.
As overseer of Murphy’s Law for your venue, we’d say it is imperative you understand the many ways your incident management system (IMS) can influence your operation and the guest experience.
Don’t have an incident management system? We’ll get you up to speed on how an IMS can create order amongst all the chaos at your venue.
When we’re done you’ll be rather privy as to why using an IMS is vital to the success of your operation – and why it matters so much.
Whether you currently use an incident management system or not, we’re positive you’ll see how valuable these systems can be for you.
For current and future IMS users alike, all 18 ways can and should be used as a benchmark for your system. Use them to determine what your system offers you now and how you can improve the value of it miles down the road.
If you’re in the process of choosing a system, use this list as guidance to make sure the system you find answers ‘yes’ to providing you with all we’ve presented below.
Creating order doesn’t stop at order itself. What truly matters is what you get from all the order: continuous analysis of your response times, resulting in a positive guest experience.
An IMS gives you analytics to help you respond to more incidents in less time, making all the difference. Using your analytics to measure your team’s performance over and over again will have positive long-term effects.
Push your team to deliver an experience for your guests that results in them evolving from guests to loyalists.
We completely forgot…there are 19 ways an IMS creates order. #19 – It eliminates stress! You know we’re advocates of a stress-free work environment.