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24/7 Software Blog

“Among the lawmakers' concerns: How Facebook might make up possible abuses to its users — and whether Zuckerberg himself is telling the truth when he promises to obey Europe's privacy laws,” writes Bill Chappell in their recent NPR article entitled “Are You Telling The Truth?' European Parliament Questions Mark Zuckerberg.”

According to Chappell, “Facebook CEO Mark Zuckerberg took questions from members of the European Union Parliament on Tuesday about allegations that personal data of European Facebook users was misused. The testy session ended with several members of Parliament complaining that Zuckerberg had failed to address their most pressing questions.”

“Zuckerberg conceded that Facebook had not been ready to fight off fake news that spread quickly on its site. And he apologized for the improper use of millions of users' data to help political campaigns, after an analytics company gained information that had been collected by a quiz app,” the article explains.

"Whether it's fake news, foreign interference in elections or developers misusing people's information, we didn't take a broad enough view of our responsibilities," Zuckerberg said in Chappell’s NPR piece. "That was a mistake, and I'm sorry," he continues in the article.

Whether you believe Zuckerberg is telling the truth or not, we’ve pinpointed an essential lesson for you.

Keep reading; we’ll explain.

We’ve talked about the impact of ‘truth’ throughout your operation for years now.

But, sometimes the concept and its importance are overlooked.

It’s not because you want to overlook it either.

You’re just charged with managing a ton of responsibilities, so truth in your data can become a missed issue.

We get it; you’re confronted with high-priority situations at a fast pace.

But, that’s also why this lesson is essential – it’ll help you get the truth.

It’s time to pause, refocus, and get the right information starting today.

The days of dial-up are gone. (Long gone.)

But, operations are still using “technology” from the days of old.

Are you?

We hope not, but you probably are if you don’t use real-time communications on your property.

Today’s operational environment requires your team to be fast acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But, our question is this:

Why are you still running your operation as you did two years ago?

If that’s a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2018, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2019 rolls around, and you’re even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse too, because now your customer experience and revenue declines, while your risk increases.

Yikes!

Here’s the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way you can ensure the longevity of your operation.

Are you ready for Proactive Operations?

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth. But, their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

Security services companies that want to succeed need software.

Progressive companies understand the downside to complacency and the upside to innovation.

The security industry is a fast-paced, demanding, and ever-changing industry.

How do companies measure up against industry rivals?

Not understanding the value produced by operations management software proves detrimental to one’s success.

Software, inclusive of incident management, and inspection and guard tour software, provide security services organizations with much-needed tools to be effective in the course of tense situations.

Do you agree?

“Erica Brown called 911 for two days before a helicopter finally spotted her, trapped in her Houston home with her 7-month-old son and three other children. Sometimes when she called, she got nothing, just a busy signal, and a disconnection. Multiple times she was told that they'd try to send help. Hours would go by with no rescue,” writes Rebecca Hersher in her recent NPR article entitled “You Only Get One Life In This World': Voices From Houston's Convention Center.”

According to Hersher’s article, “The family spent two nights in their trailer watching the floodwaters from Tropical Storm Harvey rise up the foundation. ‘It was a hard feeling because I thought me and my kids were going to lose our life in this hurricane disaster."

“On Tuesday around 11 a.m., a rescue team finally came,” Hersher writes.

"The helicopter came over my house, and I heard him, and he saw me waving the white shirt. And he came on down, and he got us in the basket and pulled us up. They had to go two-by-two in the basket. She sent her two oldest girls, a third-grader and a first-grader, up first with a small suitcase of clothes,” says Brown, 29, in the NPR piece.

Hersher continues, “When the basket came back down, she lifted her kindergartner in ahead of her and then carried her infant son. It was still raining.”

“Brown and her family are now among the estimated 9,000 people at the downtown George R. Brown Convention Center, where officials said they had been expecting about 5,000. Outside on Tuesday, the scene is chaotic, with police, Red Cross volunteers and National Guard members patting people down, directing traffic and trying to help new arrivals and people dropping off donations,” according to the article.

It’s a great feeling to learn of proactive operations like George R. Brown Convention Center taking action to help those in need.

But, before we continue we’d like to share this message:

Each and every one of us at ISS 24/7 would like to extend our prayers and condolences to the families affected by Hurricane Harvey, and the relatives of the victims taken by this ongoing disaster.

“A commuter train outside Philadelphia smashed into a parked train car, hurting 42 passengers early Tuesday, but an official said none of the injuries were life-threatening,” according to Scott Neuman’s recent NPR article entitled “More Than 40 People Injured In Train Crash Near Philadelphia.”

Neuman explains, “The collision happened just after midnight at the 69th Street Terminal Center in Upper Darby, Pa., about 10 miles west of Philadelphia, Southeastern Pennsylvania Transportation Authority spokeswoman Heather Redfern told Reuters.”

“The Norristown High Speed Line train was pulling into the station when it hit a second, unoccupied train car. The operator was among those injured, she said,” Neuman writes.

"The injuries appeared to be non-life threatening for all passengers and the operator," Redfern said. ‘It's all under investigation at this point,” the article continues.

According to the article, “The Associated Press quotes Upper Darby Mayor Nicholas Micozzie as saying that four of those hurt were in critical condition.”

“In February, four people were injured at the same terminal when a train smashed into the back of another train. And, in 2015, an Amtrak train derailed near Philadelphia, killing eight people and injuring 180,” Neuman explains further in the article.

We’re grateful to know this incident did not result in any deaths.

But, it did get us thinking about how your transportation authority is handling events like this.

And, how you should be handling these incidents.