Your experience in Proactive Operations got you this job.
You landed a Director position at your new property.
You’re charged with employing Proactive Operations here.
But, you’re not sure what to expect.
Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.
You notice something unusual.
At first, you wait for a little to diagnose the issue.
But then more calls come in.
This property has many more incidents than your former property, but they use the same resources.
They only use radios.
It’s time to change your approach.
You know you’ve got to deploy incident management mobile apps – and it must be done today.
So, is your incident management affected by the lack of proactive communication?
I NEED YOU TO REPEAT THAT, PLEASE.
Your event begins as usual.
The calls will start coming into the command center one after another.
From lost items to wet spills to fights in the parking lot, you know what to expect.
But these calls can eventually bottleneck your operation.
You have calls coming into the command center without any signs of slowing down.
Your staff works diligently to communicate the details of these incidents through their radios.
- “Matt, where’s the guy smoking again?”
- “Sam, which seat did you say? I need you to repeat that, please.”
- “All, a lady in Section 115 is having chest pains. We need medical over there now.”
Incident management goes beyond reporting.
Your team is required to communicate, coordinate, and resolve incidents promptly.
To expect your team to be able to accomplish adequate response and resolution of incidents with only radio communication is not realistic.
It’s obvious; your staff is bottlenecked from too many incidents with no way to communicate their details, status, or resolution efficiently.
- Your operation must have effective communication between you, supervisors, and staff.
- Your employees must clearly understand what to complete and how to capture accurate documentation amid many moving parts.
You have significant drawbacks if neither of these concerns is under control.
Keep reading; because these deficiencies must be addressed.
Implement mobile apps to skyrocket your effectiveness.
INCIDENT MANAGEMENT MOBILE APPS ARE YOUR SOLUTION
You’re probably used to radio communication.
Since the beginning of radios, they’ve been the mobile communication devices properties use.
But, how can you be ready for or manage high-priority calls if you don’t have advanced communication?
Your staff must execute efficiently.
- Smoking offenders
- Wet spills
- Slip and falls
- Unruly employees
- Protein spills
- Heart attacks
These are only six examples of the many incidents your team manages.
Limited radio bandwidth does not adequately help administer the influx.
Make today the day you unclog your communication – and augment effectiveness.
Mobile apps are your solution.
Before you know it, wet spills will turn into ‘slip and falls.’
These turn into a liability.
Who needs that? Not you.
It’s terrifying how poor communication can result in a snowball effect that affects other areas of your operation.
It's in the Details
Now your team communicates incidents like pros.
This enhancement is moving you toward Proactive Operations.
But when your team is on-scene, how do they capture relevant information?
Do they even bother to interview witnesses?
Do they document accurate details?
Time flies, and if you don’t have the ability to check up on incidents five minutes ago or three years ago, you might need to increase your legal budget.
Are you fighting the effects of either of these problems?
- Handwritten, illegible reports written several minutes or hours after the incident occurred
- Files stacked on your desk with buried incident reports from three events ago
How is this Proactive Operations?
It’s not, so let’s stop managing incidents this way, today.
We get it; your team struggles with these obstacles regularly.
Of course, without the best applications implemented on your property, you’re stuck.
Consider this scenario for a moment.
Don’t read through it quickly.
Stop, and think about what we’re asking.
- What would happen if your wet spills went unattended for an extended period? Five minutes? Six minutes? 10 minutes?
- What if the captured information is handwritten, inaccurate, incomplete, and useless?
You don’t want to keep your general counsel busy negotiating legal settlements, do you?
Replacing the lack of responsibility with optimized solutions allows you to focus on winning.
It lets you concentrate on managing your property with complete effectiveness.
REMOVE YOUR TOP THREE COMMUNICATION WEAKNESSES
Every property has communication needs.
But, with these requirements comes problems associated with poor strategy, infrastructure, and technology.
Here are three issues most properties have, which we can help you solve today:
- Lack of order and unwarranted radio traffic leads to confusion
- Liability concerns due to the failure to correctly handling incidents
- Relying on legacy documentation methods for obtaining critical incident details
Now, take your newfound knowledge of mobile communication and apply Proactive Operations to eliminate these problems.
- Remove bottlenecks and unclog communication lines for efficient management
- Capture digital details of incidents ensuring nothing goes under the radar
- Employ Proactive Operations forever
PERFORMANCE IS THE RESULT OF CLEAR COMMUNICATION CHANNELS
Mobile apps transform how operations communicate.
Today’s technology offers your property capabilities that were unimaginable in the last several years.
Managing, handling, and communicating incidents or issues that occur throughout your property are treated with two specific types of applications.
- Handheld devices: These devices are ideal for your frontline staff.
- Tablet devices: These devices are perfect for mobile supervisors, medical teams, and especially your risk managers.
Staff can communicate and document incidents with ease.
Staff also has the confidence knowing they can do their job and do it well.
No one has time to waste.
Put mobile applications into the hands of your staff.
Time is your most valuable asset.
Report incidents in seconds.
Make every second count.
Whether your property is a leading property with Wi-Fi infrastructure or not, don’t wait to employ proactive operations.
Below are three immediate benefits you’ll realize after implementation.
Send photos and videos between your mobile applications and command center to give staff comprehensive and contextual information.
The result is a rapid response rate to incidents.
Limit the time it takes to identify a suspicious person or locate a lost customer or verify whether a mysterious package is dangerous.
Instantly send photos to every active mobile device during one of the scenarios above.
Watch your team handle everything with ease.
How’s that for Proactive Operations?
2. Response Times
‘Response’ is a necessity.
But your response time is the difference between quick resolution and escalation.
It can also be the difference between life and death.
The faster your response time – the better.
Mobile technology augments your ability to communicate, mitigate, and close incidents.
Incidents progress, and mobile apps can update incidents in real-time.
Real-time data is currently a missing ingredient for many operations.
What about your operation?
3. Training for New/Existing Employees
Step up your game and your training process.
Streamline training and communication simultaneously.
Deploy your teams faster than ever now.
Mobile apps represent incident types and response teams such as wet spill and Housekeeping or fight and Police with icons for ease of use.
Initial device training is needed only before appointing staff to their posts.
They’ll report incidents in seconds without leaving their post.
OVER TO YOU
It’s time to improve your communication channels to ensure all high-priority conversations take place.
Use incident management mobile apps to eliminate the radio traffic that’s clogging up your operation, and watch Proactive Operations take over.
Editor's note: This post was originally published in September 2017 and has been updated for comprehensiveness and freshness.