Your experience in Proactive Operations got you the Director position at your new property.
It’s like any other event for your new team.
But, a whole new world for you.
It’s your shot to prove what you can do.
You were hired to make efficiency improvements.
So, you’re charged with employing Proactive Operations here.
But, you’re not sure what to expect today.
Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.
You notice something unusual but wait a little longer to diagnose the issue.
More calls come in.
This property has many more incidents than your former property, but they use the same resources.
“Jim, we have a wet spill at…,” you hear over the radio.
Everyone is moving around the channels attempting to get some clarity.
You listen to the radio but are struggling to collect needed information.
“That’s the problem,” you exclaim.
You look at your new operations manager, Chris.
“This radio traffic is the problem,” you tell him.
“Radio is not enough, and we need to free up these radio channels for high priority conversations,” you continue.
“We have too many incidents to communicate and manage,” you continue.
But, you know what to do.
“We’re getting mobile apps,” you assert.
Is your incident management bogged down by the lack of proactive communication?
Then, it’s time to change your approach – and reap the benefits of mobile apps.
“CAN YOU REPEAT THAT?”
Your event begins as usual.
The calls will start coming into the operations center one after another.
From lost items to wet spills to fights in the parking lot, you know what to expect.
But, these calls can eventually bottleneck your operation.
You have calls coming into the operations center without any signs of slowing down.
Your staff works diligently to communicate the details of these incidents through their radios.
- “Mark, where’s the guy smoking again?”
- “Sarah, which seat did you say? Can you repeat that?”
- “All, a woman in Section 112 is having chest pains. We need medical over there ASAP.”
Incident management goes beyond reporting. Your team is required to communicate, coordinate, and resolve incidents promptly.
To expect your team to be able to accomplish adequate response and resolution of incidents with radio communication is not realistic.
It’s obvious; your staff is bottlenecked from too many incidents with no way to communicate their details, status, or resolution efficiently.
- Your operation must have effective communication between you, supervisors, and staff.
- Your employees must clearly understand what to complete and how to capture accurate documentation in the midst of many moving parts.
You have significant drawbacks if neither of these concerns is under control.
Keep reading; because these deficiencies must be addressed.
Implement mobile apps to skyrocket your effectiveness.
It’s time to put your radios away and deploy real-time communications throughout your operation!
YOUR COMMUNICATION SOLUTION: DEPLOY MOBILE APPS.
You’re probably used to radio communication.
Since the dawn of radios, they’ve been the mobile communication devices properties use.
But, how can you be ready for or manage high priority calls if you don’t have advanced communication?
Your staff must execute efficiently.
- Smoking offenders
- Wet spills
- Slip and falls
- Unruly employees
- Protein spills
- Heart attacks
That’s only six examples of the many incidents your property manages.
Limited radio bandwidth does not effectively help administer the influx.
Make today the day you unclog your communication – and augment effectiveness.
Mobile apps are your solution.
Before you know it, wet spills will turn into ‘slip and falls.’
These turn into a liability.
Who needs that? Not you.
It’s terrifying how poor communication can result in a snowball effect that affects other areas of your operation.
What About the Incident Details?
Now your team communicates incidents like pros.
This enhancement is moving you toward Proactive Operations.
But, when your team is on-scene how do they capture relevant information? Do they even bother to interview witnesses? Do you they document accurate details?
Time flies, and if you can't check up on incidents five minutes ago or three years ago, you might need to increase your legal budget.
Are you fighting the effects of either of these problems?
- Handwritten, illegible reports written several minutes or hours after the incident occurred
- Files stacked on your desk with buried incident reports from three events ago
How is this Proactive Operations? It’s not, so let’s stop managing incidents this way, today.
We get it; your team struggles with these obstacles regularly.
Of course, without the best applications implemented on your property, you’re stuck.
Consider this scenario for a moment.
Don’t read through it quickly.
Stop, and think about what we’re asking.
- What would happen if your wet spills went unattended for an extended period? Five minutes? Six minutes? 10 minutes?
- What if the captured information is handwritten, inaccurate, incomplete, and useless?
You don’t want to keep your general counsel busy negotiating legal settlements, do you?
Replacing the lack of responsibility with optimized solutions allows you to focus on winning.
It lets you concentrate on managing your property with complete effectiveness.
YOUR TOP THREE COMMUNICATION PROBLEMS: ELIMINATED.
Every property has communication needs.
But, with these requirements comes problems associated with poor strategy, infrastructure, and technology.
Here are three issues most properties have, which we can help you solve today:
- Lack of order and unwarranted radio traffic leads to confusion
- Liability concerns due to the failure to correctly handling incidents
- Relying on legacy documentation methods for obtaining critical incident details
Now, take your new-found knowledge of mobile communication and apply Proactive Operations to eliminate these problems.
- Remove bottlenecks and unclog communication lines for efficient management
- Capture digital details of incidents ensuring nothing goes under the radar
- Employ Proactive Operations forever
CLEAR COMMUNICATION CHANNELS TO INITIATE MAXIMUM PERFORMANCE
Mobile apps transform how operations communicate.
Today’s technology offers your property capabilities that were unimaginable in the last several years.
Managing, handling and communicating incidents or issues that occur throughout your property are treated with two specific types of applications.
- Mobile handheld devices for reporting incidents from anywhere. These devices are ideal for your frontline staff.
- Mobile tablet devices to document and capture an incident report from anywhere. These devices are ideal for mobile supervisors, medical teams, and especially your risk managers.
Staff can communicate and document incidents with ease.
Staff also has the confidence knowing they can do their job, and do it well.
No one has time to waste.
Put mobile applications into the hands of your staff.
Time is your most valuable asset.
Report incidents in seconds.
Make every second count.
Whether your property is a leading property with Wi-Fi infrastructure or not, don’t wait to employ proactive operations.
Below are three immediate benefits you’ll realize following the implementation.
1. Accurate Documentation
Send photos and videos between your mobile applications and command center to give staff comprehensive and contextual information.
The result is a rapid response rate to incidents.
Limit the time it takes to identify a suspicious person or locate a lost customer or verify whether a mysterious package is dangerous.
Instantly send photos to every active mobile device during one of the scenarios above.
Watch your team handle everything with ease.
How’s that for Proactive Operations?
2. World-Class Response Times
‘Response’ is a necessity.
But, your response time is the difference between quick resolution and escalation.
It can also be the difference between life and death.
The faster your response time – the better.
Mobile technology augments your ability to communicate, mitigate, and close incidents.
Incidents progress, and mobile apps can update incidents in real time.
Real-time data is currently a missing ingredient for many operations.
What about yours?
3. Efficient Training for New & Existing Staff
Step up your game, and your training process. Streamline training and communication simultaneously.
Deploy your teams faster than ever now.
Mobile apps represent incident types and response teams such as wet spill and Housekeeping or fight and Police with icons for ease of use.
Primary device training is needed only before appointing staff to their posts. They’ll report incidents in seconds without leaving their post location.
OVER TO YOU
You must free up your communication channels with real-time communications so that those high priority conversations can be managed – proactively. You also need to employ Proactive Operations.
Deploy mobile apps to eliminate the radio traffic that’s bogging down your operation. Watch how streamlined communication brings your operation clarity.
Editor's note: This post was originally published in March 2017 and has been updated for comprehensiveness and freshness.