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24/7 Software Blog

You are running through your scheduled tasks for the day.

It’s a typical day. You are feeling good.

But, you get a call from your security supervisor that changes everything.

Someone used a cooler to sneak in and sell fake merchandise of your soccer team to guests. It got through because the merchandise was hidden in plastic under ice.

You are not feeling good anymore. Your blood pressure jumps – you react.

You have to respond along with the police, generate an incident report, trespass the suspects.

Then, you must spend the rest of your afternoon locating the unsuspecting victims who bought the fraudulent merchandise. You need to save the day.

It is a lot of responsibility to take on. What needs to be done?

Ahhh, the dreaded question of every professional:

“Where was your security team when…?”

Does this leave you speechless? Would you be able to respond?

Better yet, do you have the ability to confidently answer these common questions?

Where was security when:

  • …my wife’s purse was taken from our suite?
  • …my laptop was stolen from my locker?
  • …my wallet was taken from our “secure” meeting room?

If you do not use a guard tour system to manage your security operation, we know this experience is stressful.

Not having proper checks in place to ensure your team is sticking to the schedule and being accountable only leads to frustration for you and your guests.

Fingers start pointing.

How do you measure the weaknesses in your physical security operation?

Do you simply measure your operation as good or bad?

Bruce Harpham’s recent CSO article “Physical security has many holes to be plugged” gave us a different perspective on how to look at operational weaknesses.

He presents a different point of view.

Bruce focuses on the underlying ‘holes’ (or weaknesses) in a security operation. Then, he addresses the different areas that you should focus on improving.

A major takeaway here is that a ‘quick fix’ does not exist. You must focus on everything from hiring, security officer appearance, equipment, and training, to matching your staff levels based on the activities your property faces.

These are vital to your success as a physical security operation. But, you’re probably already an expert in that – or at least, know what needs to be done. If not, you can read Bruce’s article here.

What caught our attention is his statement on continuous improvement. Our conclusion is that it’s a byproduct of proactive security.

Do you outsource event security for your property?

If not, have you considered doing it this year?

It might be a good time to consider doing so, especially with the increased number of global terrorist threats.

Running your operation, and then having to worry about developing an effective security operation, only leads to stress.

Not to mention, it can open the door to errors and incidents slipping through the cracks.

Does that sound like ‘peace of mind’ to you?

Taking on more stress is unnecessary when there are several professional security companies available for outsourcing.

Many of them offer a great service and have the experience to back it up.

Paul Steinbach’s recent Athletic Business article Outsourcing Event Security Brings Challenges, Advantages  talks about this trend. In this article, Lou Marciani, director of the National Center for Spectator Sports Safety and Security (NCS4), states at least 65 percent of NCAA schools contract their gameday security, and Lou expects the outsourcing trend to continue. “It's moving in that direction," says Marciani.

This data shows many properties are seeing the value of hiring a professional in the field of event security.

OK, you may decide to follow trend and look to outsource your event security operation.

The next step is to define your selection criteria, right?

You want a professional company keeping your guests and ancillary staff safe. You want a trusted member of the industry running your event security.

That’s fair and most important, it should be a nonnegotiable.

Since the Paris terrorist attacks, venue security teams are being tested.

The need to rely on tabletop exercises and tougher security measures is high.

It’s easy to assume that your next event will lead to the discovery of more weapons, more problems, and more reasons to practice protocols-to-handles.

Are you prepared?

To make matters worse, a new weapon has made its way on the prohibited items list of many venues. You might already know it exists.

Or, you might not…and that’s detrimental to your operation.

We want to be sure that you’re aware of it so you can prepare for it.

Tomorrow’s Christmas, which means your mall security operation is busy to say the least.

If you have multiple properties to oversee, well, you already know you’re in for it. Christmas Eve is when the majority of the U.S. likes to get those last minutes gifts taken care of.

That means your security operation is going to have their hands full.

Running a security operation is a big responsibility to begin with, but when you throw the Holidays into the mix – skills get tested.

Why not have the tools in place to limit the amount of stress you have today? Why not achieve peace of mind, even on Christmas Eve?

We’re going to show you how a guard tour system can advance your mall operation and improve your chances of peace of mind, for this Christmas Eve and the next.

Whether you’re an owner, regional vice president, supervisor, or security guard…you’ll want to read this article. So, let’s dive in.