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You’re driving home from a visit at your largest property, both in terms of physical size and staffing requirements.
During your commute, you’re running through all the incidents of the day as they relate to one of your most difficult and common challenges: Training quality staff.
You ask yourself “How could I have helped the new security guard better handle the altercation near the restrooms today?” “Why didn’t my veteran supervisor - of all people - know how to approach this situation in the correct manner?” We know for a fact that solving this problem will differentiate you from your competitors.
You use analytics to identify efficient ways for responding to incidents, correct? But how do you train your security guards to better respond to the incidents you’re already aware of?
The answer is simple. It’s through role-playing that you can overcome your employee training setbacks. Role-playing…it’s analytics for people. Take what you know, dissect it and then improve your processes for handling each situation, methodically and with purpose.
Practice over and over. Then, rather than being reactive (and making mistakes), your team becomes proactive.
Consider how implementing role-playing will change how you and your staff manage and improve team performance. Role-playing is part of the ultimate formula that results in safer properties for your clients and their customers – the people your team protects.
Reap the benefits of role-playing and check out our list of 9 reasons physical security operations should invest in role-playing for safer properties.