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24/7 Software Blog

It takes time to train your staff.

But, time also poses a challenge – and inefficient processes bite into it.

You have staff that comes and goes, which makes training and staying on top of everyone’s responsibilities a struggle.

Everything changes daily.

Some of this headache comes from the constant turnover. Much of what you believe to be due to low performing employees.

The other time destroyer is seasonal and part-time staff training.

All of this leaves you overwhelmed.

You feel stuck and behind the eight ball.

Agree?

The effects eventually build up, your property’s operation gets the brunt of it, and this all trickles down to customer service.

Do you see the long-term problem here?

You need a way to ensure that the staff walking your property – hired to keep it safe – are on top of their game.

They must know what they’re doing and be proactive in doing so.

But, you need the confidence that this is true. How do you get it?

That’s where a proactive guard tour system comes to the rescue.

Yes, modern features of a software solution help your team each day. Many of these features are fancy and reduce the time it takes to get the job done.

We get it, but you have to approach your software evaluation in a way that supports long-term value.

It’s more than simple features and benefits!

If you were asked by your peers to offer them recommendations on how to run their operation, what would you tell them?

Would you know which software is most useful in running a security services operation to its fullest potential?

Are you not sure? Keep reading; we’ve got you covered.

Two software solutions are critical for security services to implement: a proactive incident management system and a streamlined guard tour system.

Unfortunately, we find too many organizations that are either using less than par incident management and guard tour systems or nothing at all.

Incident management and guard tour systems are two must-know software solutions implemented by world-class organizations.

These companies want to increase their competitive advantage.

So, how do you measure up?

Security services companies that want to succeed need software.

Progressive companies understand the downside to complacency and the upside to innovation.

The security industry is a fast-paced, demanding, and ever-changing industry.

How do companies measure up against industry rivals?

Not understanding the value produced by operations management software proves detrimental to one’s success.

Software, inclusive of incident management, and inspection and guard tour software, provide security services organizations with much-needed tools to be effective in the course of tense situations.

Do you agree?

 

“I’m tired of this,” you growl.

“We’ve got so many different types of incidents to deal with and even more inefficiencies,” you grumble.

Your second-in-command, Nick, has approached you in the past about making drastic operational improvements, so he lets you rant in hopes that today you have an epiphany.

You start listing everything wrong with your operation. Nick smiles.

  • “Confusing procedures prevent efficiency and effectiveness.”
  • “Incident calls get overlooked due to lack of resources and time to respond.”
  • “Incomplete documentation leads to legal battles and finger-pointing.”
  • “Radio traffic clogs communication lines and prevents the exchange of critical information.”
  • “No one is aware of the things that I know are occurring.”

You finally stop, because you realize this list can go on and on.

Nick looks at you, picks up his dry erase marker, and takes control.

“We’ve got incident after incident, and some are different – some are the same. But, there is a common thread that I believe valuable solutions can help with immediately,” he states.

Nick continues that “our overall performance is directly related to our team’s ability to,” and he writes these four factors on the dry erase board:

  • Quickly respond to incidents
  • Complete accurate and digital reports
  • Check off pertinent inspection items
  • Report potential hazards

You interrupt him before he can justify, “I couldn’t agree more. Now, what do we do?”

Overseeing all the aspects of your operation can be tough.

It’s especially challenging when each of your departments uses various “solutions” to help control what’s occurring.

You know what we’re talking about today. Don’t you?

From one department to the next, you’re charged with making things run smoothly. But, each department is using a different tool.

Does this sound like your property? It’s overwhelming – even for a professional like you.

Most properties run their operations at a disadvantage because of the disjointed nature of their technology.

Nothing is united and working together. We're talking about your tools.

This inherent flaw of individual tools is what leaves you always wondering whether public safety got the information they needed about the incident from last night.

Or, when a chair breaks, your command center makes an incident of it but has to print out or email the information to the maintenance team.

Why all the inefficiencies?

“Help!”

The shouting you hear is coming from your head. You’re overwhelmed with the responsibility of managing multiple properties.

Not only are you in charge of overseeing many properties, but also many different types of properties, ranging from office buildings to construction sites.

Your security teams must be alert and ready for any scenario to occur. The potential issues and incidents can range from disgruntled employees to severe crimes like assault.

“This is becoming too much to manage,” you tell your regional security director, Dan. Dan leads the Midwest and has been with your organization for 17 years.

You look at him as your go-to guy. He knows what he’s doing, and he also knows the security landscape always changes.

“I see the need for drastic improvements in our technology,” Dan says. “Now is a good time to look into incident management, guard tour, and inspection software for our properties,” he continues. “Most important, solutions that we can manage from wherever we are,” he adds.