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24/7 Software Blog

“Irresponsibility — by carmaker Tesla and by a Tesla driver — contributed to a deadly crash in California in 2018, federal investigators say,” writes Camila Domonoske in their NPR article entitled “Tesla Driver Was Playing Game Before Deadly Crash. But Tesla Software Failed, Too.”

According to the article, “The driver appears to have been playing a game on a smartphone immediately before his semi-autonomous 2017 Model X accelerated into a concrete barrier. Distracted by his phone, he did not intervene to steer his car back toward safety and was killed in the fiery wreck.”

“But Tesla should have anticipated that drivers would misuse its ‘autopilot’ feature like this and should build in more safeguards to prevent deadly crashes,” says Domonoske.

“That's according to the National Transportation Safety Board, which spent nearly two years investigating the crash,” Domonoske continues.

The article explains, “Tesla's advanced driver assistance software is called ‘Autopilot.’ That suggests the car can steer autonomously, but the system is limited and drivers are supposed to pay attention so they can take control from the car if necessary.”

"When driving in the supposed self-driving mode, you can't sleep. You can't read a book. You can't watch a movie or TV show. You can't text. And you can't play video games," Robert L. Sumwalt, chairman of the NTSB, said Tuesday, shares Domonoske’s article.

That’s a tragic accident.

What are your thoughts?

Should Tesla have safeguards in place with a driver assistance software called ‘Autopilot?’

Whatever your opinion, we’ll be the first to tell you: you need a methodology to anticipate the actions of your customers.

Why?

The quick answer: you want to keep them safe.

And, your goal is to protect your property from liability.

So, how do you do that?

You employ Proactive Operations, well, to make your property’s operation proactive.

We can all agree.

Your customers are the most crucial part of your job.

Your goal is to offer a safe, enjoyable, and pleasant experience for customers.

It doesn't matter what 'stuff' is involved – everything comes back to the people on your property.

Agree?

It requires a proactive operation to keep customers happy while keeping your operation running efficiently.

But how do you become proactive?

We know it's easier said than done.

Most of the time, you have too much on your plate to get a handle on things.

Here's a hint: you can't do it all alone.

Yes, you have your professional and expertly trained staff.

But they are human, and other things become their priority.

It's a good thing request tracking software exists to augment your team's ability to manage customer requests.

Did we mention it's your #1 solution?

Let's check it out!

Do you have a “storage room” for all lost and found items that’s disorganized?

We bet this scenario caused your blood pressure to increase just from reading it.

You’d think by now that you’d have your lost and found situation under control.

But you don’t.

It’s frustrating, too, because other projects keep moving to the top of your list.

OK, let’s stop for a moment and get this under control then.

It doesn’t take long.

In no time, you can leverage lost & found software throughout your entire operation.

You can make the headache of managing lost and found items, claimed items, and all associated information easy.

There’s not much more to it – you need a software solution to change your process.

Are you ready to be successful?

Great, let’s leverage some top-notch software!

We talk accountability like we’re experts in the matter.

The truth is…we’re not.

We just listen to what the experts are saying.

One of the common challenges faced by managers that we hear quite often is execution.

Another is not being able to prove it.

You know it’s happening, but a significant obstacle is in front of you.

A black hole of checklists, work orders, and fragmented processes prevent you from identifying your problem employees.

Equipment inspection software enhances your operation and makes tracking accountability doable.

You can be a leader in any operation, airports to sports, to receive the value offered by such a solution.

That’s what this article’s about.

We’re not here to do a feature dump on equipment inspection software, but to explain the ways you as a professional can identify your team’s weaknesses and fix them.

Here’s a fact, unless you position your organization to track accountability purposefully there’ll be no light at the end of this tunnel.

Would you say it’s time to change that?

We say it’s time for you to stop stressing over the employees hindering your team’s performance.

There’s a solution. We’re not talking the software’s functionality itself, but what it allows you to do.

This is unquestionably important – and there’s a difference.

A solution’s value derives from the ability to hold your staff accountable for their performance and to have the documentation to back it up.

It’s a simple concept with extraordinary impact.

“Jim!”

You scream for your operations manager.

“I got another call that the escalators are not working,” you shout.

He looks confused because the escalators are working fine.

“There is no problem with the escalators,” he responds with a perplexed look on his face.

“Well then, what’s the issue, why are they off?” you probe.

It looks like you caught Jim amid a forgetful moment once again.

The escalators are working fine – he just forgot to turn them on this morning.

He’s a phenomenal operations manager.

There’s no question.

But, oftentimes, he does forget the daily tasks that need to get done.

Today is a perfect example.

His stuff slips through the cracks, and someone is always waiting for him.

It frustrates you.

Stuff needs to get done.

You also want the confidence knowing your team is performing well.

But, there’s a significant problem throughout your operation.

You’re relying on your team, especially Jim, to complete critical operational tasks using the methods they determine.

For example, writing their to-dos on notepads, checklists, sticky notes, or whatever medium they decide today.

That’s not good.

You’ve got too much to get done today – it’s time to implement task management software.

Let’s get you managing these crucial tasks efficiently and effectively.

An incident management system (IMS) can do a lot for you.

Whether you're charged with running a large-scale event or one million square foot property, an incident management solution helps you scale operations.

Well, the right IMS can.

There are plenty of systems in the marketplace.

Some are effective; some are not.

Yes, you’ll find several solutions providers that claim to possess the functionality required to do your job, only to see you’ve been misled.

There’s a good chance the software provider hasn’t spent enough time with industry professionals to develop a solution for your operation.

Here’s the thing:

We’ve gained some data over the years from industry experts like yourself, so we know the time, energy, and listening power it takes to design and develop software you’ll get real value from every day.

During this process, interesting revelations have surfaced.

Fundamentally, the most valuable piece of an IMS to the experts is if the system can help operations, inclusive of staff, perform proactively.

So, can your system help you effectively and efficiently create order throughout your property?