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24/7 Software Blog

You’ve got everything handled.

It’s a science to you.

Your property regularly runs proficiently without a hitch.

Open parking gates, close parking gates, turn on escalators, complete this, and get that done.

It’s business as usual.

And you’re the genius behind all of it.

But, what happens when you host a special event or there is a drastic increase in customers coming to your property?

Tasks change, and the number of tasks increases.

It’s not business as usual anymore.

Agree?

From consolidating alcohol kiosks to reversing escalators, to the unexpected things that need to get done, you have tasks to coordinate based on these new requirements.

This influx requires a lot of your team’s attention.

How do you manage task requirements for these scenarios?

It’s a great responsibility.

But, you’re running a proactive operation – you can handle it!

And we’re here to help you.

It’s time to utilize task management software and watch your performance scale as the demands of your operation do too.

You’re amid a hundred things going on right now.

“We’re out of toilet paper in restroom 100-A,” comes over the radio.

Then, you hear another call.

“We need a wheelchair for a lady.”

It’s one after another.

You’re doing great too.

Your team is using the incident management and request tracking software seamlessly.

They’re a big part of the unified solution you use.

But, now it’s late into the event, and you forgot to reverse the escalators.

“Oh no, the escalators,” you shout as you hustle to tackle this series of tasks.

Why do these tasks always slip through the cracks?

It’s because you’re still writing them down and relying on your working memory!

You’ve got to stop, right?

And, you can.

There’s a way to manage these critical tasks with ease.

You can take control of your essential tasks the same way you’ve maximized your issue, incident, and customer request abilities.

Keep reading; this article is going to explain how to manage your operational tasks efficiently, and how to accomplish this using task management software.

We’ve got a lot to cover.

Let’s get started.

You’re getting ready for your early day.

It is business as usual.

But, today you are psyched because it is your youngest child’s 7th birthday.

You’ve been working on their party for weeks.

Your plan is to hit the ground running, get your tasks done, execute, and to be home before the first guest arrives at 4 p.m.

You made yourself a nice handwritten list of what your employees need to accomplish.

You spent the time making sure that everything is written down so that you could avoid forgetting something and being late for the birthday party.

That sounds like a great day to us.

You get all your stuff done, and your six-year-old will be excited that you are home in time.

But, as you’re walking back to your office following a quick meeting with your team, the unthinkable happens.

You reach into your pocket and find nothing.

While you were making your rounds, the checklist you created slipped out of your pocket.

You’re horrified!

You cannot recall where it could have fallen out.

You also know that you cannot leave until those vital tasks are set in motion and completed.

Of course, you know what to do, but there are a few things unique to today’s list that you thought should be handled a little differently.

You want to make sure to remind Jim (or was it Jeff?) not to forget that issue you had a couple of weeks ago.

But, now you cannot remember the specifics.

Your team is relying on you.

Your child is counting on you.

Do you feel that you failed them?

What went from a peaceful day to a stressful one has you scrambling to locate or remember all 24 items on your list.

This experience doesn’t resemble Proactive Operations.

Agree?

Let’s change it.

Eliminate this stress from your daily operation – and your life.

It’s time to manage all critical operational tasks using task management software.

That way you never have to miss or be late to another one of your children’s birthdays.

How does that sound?

After making a four-hour trek from Bournemouth to Manchester, you would normally be tired.

Not today.

Your adrenaline is pumping as you approach Old Trafford for the Premier League matchup of Bournemouth and Manchester United.

You are a longtime football [soccer] fan, so Sunday’s don’t get any better than this.

“Grab your jersey and don’t forget the tickets,” you exclaim to your friend, Tim. He grunts. He realizes that he almost forget them, and then takes the two steps back to the car.

Tim is an old friend, and a Manchester United fan, but because he lost a friendly bet between the two of you, he is rooting for Bournemouth today. It makes today’s match that much more exciting for you, especially with a Bournemouth win.

“Here’s your ticket,” Tim says as you make your way to the entryway of the 75,000-seat stadium. Following a three minute wait, you are in the stadium! Excited, you and Tim head to the concessions to grab a beverage.

The stadium is filling up quickly.

You make it back to your seats and begin chanting with the rest of the crowd. You feel the excitement running through your body. The look on Tim’s face is priceless. He is smiling ear to ear even while wearing an opposing team’s jersey.

Today’s trip to the game was not cheap. So far, it has been worth every penny.

However, the excitement dispels quickly.

Driving operational efficiency throughout your property can be accomplished using task management software.

You and your team’s ability to execute operational responsibilities will lead to a good looking and safe property.

It’ll also lead to your peace of mind.

From the opening of parking gates to reversing your escalators, the customer experience is always in mind.

How are you going to achieve efficiency and provide your guests with a memorable experience without it?

Whether you’re using an incident management system to handle suspicious persons or unruly patrons, or you’ve optimized your CMMS to ensure you can fix faulty equipment when it breaks or even before it breaks…it’s all about making sure your guests enjoy a safe experience at your property.

When you add task management software to your arsenal, you make sure everything that needs to get done – gets done.

  • Do you often find yourself and your team scrambling to get the gates opened?
  • Do you and your team forget to reverse the elevators?
  • Do you always have to be on top of your staff to make sure these tasks get done?

We’d bet one or more of these are a YES and it’s simply because you don’t have an automated system in place – yet.

As an effective leader, you must ensure important tasks are being completed efficiently but not by micromanaging your team!

Incident management systems can help turn chaos into order.

It’s a fact…When incidents occur at your property, you are tasked with creating order and protecting your guests from issues that occur before, during and after events at your property.

Implementing the right processes and systems will affect your guests’ loyalty in the long run.

It’ll also determine your peace of mind.

So, what do you do to create the order we speak of? Easy, you connect with your guests. You get to know their needs. Then, you execute.

It’s the only way to ensure a safe and secure environment. It’s your ultimate goal anyway, right?