Stadium managers have a plethora of responsibilities.
There’s so many moving parts to their position.
You might be wondering:
How do you make your job easier? How do you run an efficient operation that produces a safe and secure environment for your guests and staff?
From training staff and managing daily tasks, to preparing for events and communicating with a multitude of departments – your job can get pretty overwhelming.
How do you handle this responsibility? How do you handle all the pressure? What steps or solutions do you have in place – if any – to ensure your team is always headed in the right direction?
If you’re stuck, don’t worry, we’ve got you covered.
What’s the solution? Well actually, there are many.
In this article, we’re going to outline a few specific solutions to make your job…easier.
Keep reading if you’re a stadium manager looking for the best technology to streamline your operation and reduce workday stress.
Professional Stadium Managers Excel Using Advanced Technology
After many years working with stadium managers, we’ve uncovered a number of unique solutions to help experts like you better run their operation.
Here’s the deal:
From communicating to your guests and staff to ensuring the parking gates are opened two hours before the game starts, we’ve discovered state-of-the-art technology to reduce headaches ‘formerly’ associated with stadium management.
This isn’t a cure-all checklist, but the solutions below will help you make strides.
Are you ready?
Here’s the technology we’ve identified to make your job easier so you can achieve peace of mind.
Text communication lets you mitigate an incident while it’s happening.
There’s tremendous value in using text communication for your stadium.
When you implement a system like this, you instantly empower your guests to join your efforts for creating a safe and secure environment.
You also provide your team with the appropriate tools to quickly react to guests, whether it’s “I need some help finding a restroom” or “Fight breaking out in Section 412 Row 9”. Now, they can handle incidents or issues with increased effectiveness at a moment’s notice.
What’s the positive effect of this?
It enhances the customer experience tenfold!
Look:
When you turn on real-time reporting, you’ve allowed your guests and team to mitigate incidents.
What’s the result of this?
You receive positive customer service feedback the following day – and it’s through the roof!
Even if you were to disregard the remaining solutions we mention from here on out, text communication alone would provide you with enough value to make reading this article worthwhile.
Ready to mitigate incidents while they’re happening? Download this free eBook to learn more about text communication software.
An incident management system moves chaos to order in real time.
We’re firm believers that the best way to “make your job easier” is to use a solution that prevents anything from slipping through the cracks.
These systems are easy to implement. Your staff will be onboarded in no time. Whether it’s part-time staff or veterans, an incident management system provides the flexibility you need to make everyone’s job easier.
It gets better:
All incidents are reported and managed within a central repository. They’re also managed in real time, just like a text communication system.
We’ve even seen web-based incident management solutions where multiple people from multiple departments throughout your stadium can simultaneously access the solution.
If that’s not peace of mind…well then, we don’t know what is!
Here’s the thing:
When things start slipping through the cracks, you can fall behind the eight ball. That’s the last thing you want.
So, the only way to make your job easier is to ensure nothing gets missed and nothing ever, ever…ever gets lost in the process.
With this system you’ll:
- Be in a position to fully eliminate pen and paper from your operation
- Have the tools to automate processes and protocols-to-handle associated with your emergency management plan
- Possess the necessary reports and analytics to continuously improve the effectiveness of your operation
It’s powerful technology for professional operations. It’s also the most efficient and effective way to manage a stadium.
Now:
In our article on the ACDA Principle, we discuss how peace of mind can be achieved through awareness, communication, documentation, and analysis. You CAN achieve all of this with an incident management system.
Your team is mobile. Shouldn’t your technology be too?
Lots of energy and know-how goes into running a stadium. Let’s not waste it.
To maximize efficiency and effectiveness of your operation – and make your job easier – It’s fundamental that you and your team can track and manage incidents or issues on the go.
It’s time for you to mobilize your incident management process.
Whether your team is patrolling the suites or responding to a fight in the parking lot – equip your frontline staff with mobile applications so they can report incidents on-the-fly.
When you put mobile devices into the hands of your team, you enhance their abilities.
- Direct two-way communication between team members and supervisors
- Quickly send out a photo of a lost child to every device in your arsenal
- As an incident progresses, your supervisors receive live updates on their device
That’s just a few of the many advantages of providing your team with mobile technology, and here’s the kicker:
Now they can fill out complete and digital reports – from anywhere.
When using an advanced system, you’ll even be able to submit the details of an incident from your mobile application directly into your incident command system. The apps will allow your command center team to quickly communicate with your frontline staff.
Additional information needed for an incident record? Your team on the ground can attach audio or video for more detail. Some systems can even scan driver’s licenses while on scene.
If you haven’t already noticed:
Integrating mobile applications not only makes your job easier, it closes the communication gap many stadium operations face.
Ready to start creating order today? Download this free eBook to learn more about incident management solutions.
Quickly get a handle on your day-to-day and event tasks.
Amplify your operation’s efficiency and effectiveness with task management software.
Being able to professionally execute operational tasks is a key ingredient to successful venues. This type of solution will help you increase staff proficiency and enhance overall team performance.
Think about it:
A lot of your headaches come from the “stuff” you need to get done on a regular basis.
How helpful would it be if you could track and communicate operational tasks separately from incidents and customer requests? What about peace of mind in knowing everything gets done, and on time?
Create tasks for daily stadium operations or for specific events occurring at your venue. Track and communicate these tasks with ease.
Effectively manage all important tasks so nothing gets missed.
When you centralize all these singular recurring tasks, you grant your team the ability to perform like the professionals you’ve trained them to be.
Over to You
Technology utilization is a distinctive quality of professional stadium managers.
Not only does it make your job easier, you look good to your guests, staff and boss.
Will you be implementing these innovative solutions any time soon to make your job easier?
