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When was the last time you reviewed your emergency management plan?
You probably have one sitting on the shelf somewhere collecting dust…but what good is that doing you?
You might be wondering:
“Does my team really know what to do in the event of adverse weather? How would they handle a bomb threat? How is everything communicated to my need-to-know staff?”
Are you using an incident management system to organize, track and manage your high priority issues?
Sure, these protocols are organized and outlined in your emergency management plan binder. Every protocol you’ve established is well written with a complete list for each issue and incident related to your venue.
You even do an annual training workshop for new and returning staff that includes role-playing to perfect response times.
We get it.
But here’s the problem:
When your busy team gets an unexpected call for a bomb threat or that there’s severe weather approaching – are they ready to respond effectively, efficiently and expeditiously?
Do you as a leader have peace of mind knowing that in a real emergency your team can and will execute according to your emergency management plan?
You’d better keep reading if you rely on your staff to run and grab the emergency binder when something serious occurs. And if your protocols aren’t automated either – keep reading!
Your emergency management plan contains the breakdown for all your protocols to handle issues and incidents at your venue.
You’d probably like to have this information communicated effectively to your staff when they need it most, right?
Here’s what you need to understand:
Giving your staff the ability to communicate effectively and efficiently is the ultimate goal.
Now, in order to gain real-time data and have communication throughout all your departments, you must put an incident management infrastructure in place.
Real-time communication is the only way to receive real-time data. It’s vital in an emergency.
An incident management system is what gives you essential information. Supplementing it with mobile hand-held apps will help your command center broadcast protocols to handle – when they need to be handled – and how you need them to be handled.
Your front-line staff can report incidents in seconds directly into your incident management system.
What’s the best part?
The system isn’t purely capturing the incident. It captures all of the actions associated with that incident and communicates proper protocols to your emergency response teams.
Frequent incidents pose a challenge in operations. Emergencies cannot, because there’s absolutely no room for error. Your incident management infrastructure is imperative!
Severe weather is approaching.
Lightning is showing on the radar 14 miles out. You need to immediately communicate to all your departments.
Timing is everything when it comes to the safety of your patrons. With enhanced communication you’ll be able to quickly let your staff know it’s time to execute the adverse weather protocols.
Have the protocols ready for your staff, because none of them have time to scan through a comprehensive binder.
Does your operation have protocols in place for adverse weather conditions? If not, this will help.
A public announcement will notify patrons that a report of pending weather problems requires the event be canceled.
How impressed will your patrons be when you execute these protocols in a professional, seamless manner? They’ll feel safe and secure during the entire process.
Where adverse weather conditions are present, so are puddles and wet spots.
Use your incident management system to implement adverse weather protocols so your patrons are safe and you have peace of mind.
To be ready for anything, it’s important for you to get your emergency management strategy into motion with a well-trained and high performing team.
You've got new and returning staff, right?
Position yourself as a credible leader by setting your team up for success.
Help them develop the know-how to mitigate incidents like adverse weather and bomb threats that might occur at your venue.
Integrate role-playing techniques into your training process too.
Create a role-playing process for returning, new and temporary staff to bring together important policies and processes from your emergency management strategy into tabletop scenarios where staff can learn what you need them to do.
How you need them to do it!
Ask questions like this:
In the end…you want to deliver an exceptional customer experience!
Do you have bomb threat protocols put in place at your venue?
We've put protocols together for you. Whether you have an existing plan in place or are starting from scratch, we encourage you to use these to gauge where your operation measures up.
But here’s the kicker:
You need to practice the steps with your staff so that everyone’s prepared to deliver a safe and secure experience for patrons.
OK. You’ve really made some use of your emergency management binder, imported protocols to handle into your incident management system and trained your staff…
Are you ready for the peace of mind you might not have achieved last year?
Obviously, the importance of having an emergency management strategy in place and working is vital.
Now ask yourself, are you ready for what’s coming?