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We all have one sitting on a shelf neatly (or not) on a bookshelf, used every so often for reference and occasional training. Well, it’s time to dust off your emergency management plan binder.
Season is literally ‘round the corner. You've been preparing for the usual suspects. Wet spills, slip and falls, unruly guests, wheelchair requests. Great! Those will keep your staff plenty tied up on game day. But…
We know the summertime can be a fun part of the year, but mixed with Mother Nature it can get a little disruptive. You don’t need to be Bill Paxton or Helen Hunt to already know this.
From heavy rain to lighting ambushing your venue, the elements can tremendously affect your game day operation. Worse, the result is an unsafe environment for your staff and your valued guests. Giving your guests a legendary experience is what you’re striving for here, right?
Does your team really know what to do in the event of adverse weather? Let’s step it up a notch - how would they handle a bomb threat? How is this communicated to need-to-know staff? Are you using an incident management system to organize, track and manage these high priority incidents?
We know. We know. These protocols are clearly outlined in your emergency management plan binder. Every protocol is written, with a step by step list per incident. You do an annual training and even role-playing every 6 months.
We get it. But…
When your busy team gets sideswiped by a call for a bomb threat, are they ready? Really ready? Can they execute instantly? Can they execute flawlessly? Do you have peace of mind that in a real emergency your team can and will execute?
If part of your plan is to have someone run to your office to grab the binder, KEEP READING! If your protocols aren’t automated, KEEP READING!
Your emergency management plan contains the breakdown for all your protocols to handle incidents at your venue. Wouldn’t it be nice to have this information being communicated effectively to your staff when they need it?
Giving your staff the ability to communicate effectively and efficiently is the goal.
In order to gain real-time data and communication flowing throughout all your departments, you must put your incident management infrastructure in place. Real-time communication is the only way to receive real-time data. This flow is vital in an emergency.
This data is a measurement of the response times to slip and falls, how many pieces of broken equipment are reported, hotspots associated with unruly guest behavior, and medical calls that have a ripple effect throughout your operation.
An incident management system is what gives you essential information – especially if you’re running a smaller venue. Supplementing your incident management system with mobile hand-held apps will help your command center disseminate protocols to handle, when they need to be handled, and how you need them to be handled. Your front-line staff can report incidents in seconds – not minutes – directly into your incident management system.
The system isn’t merely about capturing the incident – it captures all of the actions associated with that incident AND communicates proper protocols.
Frequent incidents pose a challenge in operations. Emergencies cannot – there is no room for error. This is why your incident management infrastructure is imperative.
Severe weather is approaching. Lightning is showing on the radar 15 miles out. You need to communicate to all your game day departments - now. Timing is everything when it comes to safety of your guests. With enhanced communication you’ll be able to quickly let your staff know it’s time to execute the adverse weather protocols AND have them readily available to them. No one needs to look at the binder.
Don’t have a protocol for adverse weather conditions? This should help. (You can thank us by USING it.)
A public announcement will inform the guests of the impending situation and their option to leave the venue. Guests will be advised of safe areas to seek shelter in the venue should such areas be available.
A public announcement will notify the guests that a report of pending weather problems requires the event be canceled.
Imagine how impressed your guests will be when you execute these protocols in a professional, seamless manner where they feel safe and secure during the whole process?
Where adverse weather conditions are present, so are puddles and wet spots. You don’t want to be caught in the rain!
Using your incident management system to implement adverse weather protocols is powerful and results in peace of mind.
To be ready – really ready for this season – it’s important for you to get your emergency management plan into motion with trained staff.
You've got new and returning staff on the roster. Position yourself as a credible leader by setting your team up for success. Help them develop the know-how to mitigate incidents like adverse weather and bomb threats that might occur at your venue.
Integrate role-playing techniques into your training process. Create a role-playing process for returning, new and temporary staff to blend important policies and processes from your emergency management plan into semi-fictional scenarios where staff learns what you need them to do. Even better, how you need them to do it!
Does your team have the awareness needed to identify potential hazards? What if a suspicious person or package appeared at your venue? How does your team handle this? Do they have the training and ability to handle a bomb threat professionally and in a way that your guests don’t feel the effects? In the end, it’s always about delivering an exceptional guest experience!
Do you have bomb threat protocols put in place for this season? If you don’t – or even if you do – check out the one we've put together. We recommend you customize it for your operation or take what you find valuable.
Practice the steps with your staff and be prepared to deliver a safe and secure event for your guests.
Now that you've dusted off your binder, imported your protocols to handle into your incident management system and trained your staff for this season…are you ready for the peace of mind you didn't have last season?
The importance of having an emergency management plan in place and in action is paramount.
Are YOU ready for this season?
Click here to see how we've developed an Incident Management System to help you control your chaos and create order for your venue and events.
Wait! There’s more. Supplement the Incident Management System with our easy-to-use incident management mobile Communicator app, and see how revolutionary these solutions can ALL be for your operation this season.