blg.png

24/7 Software Blog

Top 2 Tools for Proactive Mobile Incident Management

by 24/7 Software / November 21, 2017

You need your team to perform well.

But, they’re struggling. Why?

They don’t have the resources and tools to be successful. It’s that clear.

Most of your team walk your property regularly as a part of their role, so they need to communicate and document information while on the go.

Right now, they can’t.

Well, at least the way you need.

They’re relying on radios to communicate, but the noise gets to be too much when a lot of issues and incidents are being called into your operations center.

They even try texting back and forth. But, their phones can only do so much.

Good luck tracking the details of critical conversations!

Documenting the details of these occurrences is even more difficult.

Yes, you might’ve ditched the pen and paper years ago to upgrade to technology, but your tablet doesn’t communicate the details via a proactive operations platform.

It’s not efficient.

We can imagine how overwhelming this is.

Here’s the good news: we can help you change your current state.

Your team is already mobile.

So, you’ve got to make sure their mobile resources help up their game, not slow them down.

Property operations occur in real time, so now is the time to show you how to maximize your operation’s performance through proactive mobile incident management.

Are you ready?

What Are Your Current Drawbacks?

Your day starts, and the calls start coming into the operations center.

Wet spill, a fight, another wet spill.

A lot of calls will catch up to you.

Almost instantly, your team is bogged down.

Two significant shortfalls consistent with properties during occurrences such as this stand out to us:

  • Communication between personnel
  • Proper documentation of incidents to reduce risk

Communication between personnel

How can you be ready for the high priority calls if you don’t have an incident management system in place?

When the wet spills keep coming, you need to respond efficiently.

You’re not able to do that without a system in place.

For starters, you must unclog your communication channels.

Your wet spills are now turning into slip and falls.

With communication channels clogged, your radio traffic becomes unbearable.

Calls are coming in from every location on the property.

This type of two-way communication causes one too many migraines.

You need to have an incident management system in place to overcome this; without one your operation will crumble.

Too many calls, not enough efficiency.

It’s the hard facts, and it’s nowhere close to Proactive Operations.

Proper documentation of incidents to reduce risk

When your team is on-scene, how are they writing all this information down?

When’s the last time you saw the reports from October 12, 2017, or any day for that matter?

Are these handwritten reports consistent? Complete? Legible?

Are you “documenting” and then filing in a storage cabinet?

We understand the frustrations you suffer by not having a system in place.

We also know you don’t have time to record any informative, super valuable data. So, you don’t have data and consequently, don’t have the ability to do any analysis.

Now let’s pause and rewind for a quick moment.

What happens to wet spills that not only go unattended but are sloppily recorded? Slip and fall cases…where you lose lots of money.

How’s your documenting measuring up now?

Lack of communication and insufficient documentation can be a calamity for your organization.

It might even lead to multiple subpoenas.

It’s a definite problem.

But one that can be resolved with two great software solutions.

Overhaul Your Operation

Your property has operational and incident-related needs.

So what are the solutions?

Regardless of operational challenges, we’re here to tell you superior efficiency can be accomplished.

These are problems of your past.

  • Unnecessary radio traffic
  • Missed incident calls
  • Logging incident details onto paper
  • Ambiguity and confusion

Ready to invest in mobile incident management, inclusive of real-time communications, for your property?

It’s time to optimize your operation!

Unclog communication lines, reverse the downfalls associated with poor documentation, and get a binding return on your investment.

Optimize Using Mobile Technology

Mobile incident reporting software has revolutionized how proactive operations communicate.

They’re the ultimate tools for reporting and managing incidents throughout your property. Here are the top two:

  1. Software for reporting incidents using handheld mobile phones
  2. Software affording your team the ability to fill out complete digital incident reports from any location on or around your property using affordable tablet devices

Do you have staffing concerns? Is turnover too high?

The mobile software will empower you to deploy your team knowing they can communicate and document incidents.

This will streamline your operation.

This is all possible with modernized software: flexibility, efficiency, and effectiveness at your fingertips.

Putting mobile software into the hands of your staff ensures incidents can be reported in seconds.

‘Seconds’ makes your investment worth it.

Are you still trying to operate without an incident management system? Are limited resources still a concern too?

Your mobile technology will resolve this issue.

You’ll have the ability to choose whether your operation uses a Wi-Fi connection or an existing data network.

Whichever you choose, you’re covered.

Let’s not stop there, though.

Benefits of this software are boundless, but here are three more we feel you should be aware of:

  1. Both tools can supplement vital details with multimedia. Your ability to send photos or videos between mobile devices or your platform puts your team in a winning position. Lost children, BOLO, suspicious person or package? Instantly send a visual to every active mobile device.
  2. Real-time data and updates lead to more awareness and mitigation of incidents. As incidents progress, communicators can update incidents in real time. Real-time data is currently a missing ingredient among many operations. Giving staff the ability to document, communicate, and see what’s going on is enough value alone to take your operation mobile.
  3. Not able to get new staff trained up quickly enough? Ready to streamline your training? Your team changes, but training them on how to use these mobile devices is less than painless. Images are used to represent incident types and response teams such as Police.

Over to You

What’s your next move?

Are you set to go fully mobile? Are you ready to improve communication of incidents on your property?

Are you going to optimize your operation and put an end to the less than par documentation your team is recording as you read this article?

Clear, legible, valuable, and historical documentation is in your future and deploying software for mobile incident reporting will lead to Proactive Operations.

Mobile is no longer the future – it’s now.

Editor's note: This post was originally published in February 2015 and has been updated for comprehensiveness and freshness.

Download our free eBook about incident management software

0 Comments
previous post Prevent Criminals From Cracking Your Proactive Operation
Next Post We're Thankful for Proactive Operations This Thanksgiving
24/7 Software

24/7 Software

Proactive Operations for the World's Greatest Properties