Skip to content

4 Ways a Legacy Incident Management System Destroys Operations

| April 27, 2022 | By

Legacy systems can impact organizations in several ways, but nowhere is this more vividly apparent than when it comes to incident management.

As companies grow and their workforces become increasingly diverse, the old tools intended for a smaller, more homogeneous set of workers struggle to keep up.

As a result, crucial alerts and notifications get lost in translation, causing dangerous delays or even outright disasters.

It's not just the alerts that suffer; outdated interfaces make it difficult for operators to find critical information when needed.

The Legacy Incident Management System and Its Impact on Operations

An incident management system is a critical part of a sports team's operational process.

It is used to identify, assess, track, manage and resolve incidents that impact the stadium's ability to deliver its services.

An incident management system should integrate with other operational systems such as problem management, change management, and configuration management.

Additionally, incident management systems are critical for ensuring employees, customers, and property safety and security.

Today, many organizations are still using legacy systems that are no longer supported or updated. These systems can have a significant impact on operations, including:

  • Delays in responding to incidents
  • Inability to share information effectively between departments
  • Limited ability to generate reports

A legacy incident management system can also hurt the organization's image and reputation.

It is important to evaluate the impact of the legacy system on operations and make a plan to phase it out and replace it with a modern incident management system.

How the Legacy System Can Cripple An Organization's Ability to Respond To Incidents

Legacy system is a term used in IT to describe older computer systems, software, and hardware that are still in use.

The main issue with a legacy system is that it can be very difficult to change or update. 

It may not be cloud-based.

This can be a major problem for organizations that need to be able to quickly respond to incidents, such as security breaches or violence at a game.

Legacy systems can also make it difficult for organizations to keep up with the latest technologies, which can hamper the ability to compete in today's market.

In addition, a legacy system might not handle the volume of data generated, and it might also not be able to interface with new technologies.

As a result, organizations might be unable to respond quickly and effectively to incidents.

How to Mitigate the Risk of a Legacy Incident Management System

A legacy incident management system can be a risk to your organization if it is not properly managed.

The following are four ways to mitigate the risk of a legacy incident management system:

1. Make Sure the System Is Updated Regularly and Patched Against Vulnerabilities

One of the most important aspects of keeping an incident management system running smoothly is making sure that the legacy system is updated regularly and patched against vulnerabilities.

If the system is not kept up to date, it can open the company to several risks, including data breaches and hacks.

To keep your incident management system running smoothly, it is important to have a dedicated team responsible for updating and patching the system.

This team should be well-versed in the system and be able to make changes quickly and efficiently.

2. Restrict Access to The System Only to Authorized Personnel

Incident management systems are a crucial part of any organization's infrastructure.

It is used to track and manage all incidents within the company. To protect the data within the system, access must be restricted to authorized personnel only.

The system administrator must authorize all employees who need access to the system.

The super admin will create user accounts and assign permissions to each user.

Only employees with the correct permissions will be able to view or edit the data within the system.

The administrator will also be responsible for monitoring all users' activity and ensuring that only authorized personnel have access.

3. Implement a Data Loss Prevention (DLP) Solution to Prevent Unauthorized Access to Sensitive Data

A data loss prevention (DLP) solution is critical to an organization's security strategy.

DLP is a process or technology used to identify, monitor, and protect sensitive data.

Sensitive data can include anything from customer credit card numbers to internal emails.

Organizations need to implement a DLP solution to protect their sensitive data from unauthorized access.

DLP can help prevent data breaches, which can have serious consequences for businesses.

Data loss can result in lost revenue, damaged reputation, and even fines from regulators.

4. Regularly Test the Security of The System and Identify and Fix Any Vulnerabilities

An incident management system is only as good as the security around it.

If your system can be easily compromised, your whole organization is at risk.

That's why it's important to test the security of your system regularly and identify and fix any vulnerabilities.

Some common ways to test the security of your incident management system include penetration testing, vulnerability scanning, and social engineering.

By regularly testing the security of your system, you can make sure that it is as safe as possible and protect your organization from any potential attacks.

The Need for a Modern Incident Management System

Incident management is the process of responding to and managing an incident.

It includes identifying an incident, assessing the risks and impacts associated with it, developing and implementing a plan to deal with it, and evaluating the effectiveness of the response.

In the past, sports facilities and stadiums have largely managed incidents reactively.

An incident would occur, and a team would be assembled to address it.

However, this approach is no longer sufficient in the modern business world.

Businesses need to have a proactive incident management system in place to be successful.

The modern workplace is constantly changing, and businesses need to be prepared for various types of incidents.

A modern incident management system needs to adapt to these changes quickly and effectively.

It should also be able to integrate with other business systems, such as HR, finance, and marketing.

A proactive incident management system is designed to identify and prevent incidents from happening in the first place.

It involves creating processes and protocols to help your business deal with incidents quickly and effectively.

Over to You

A legacy incident management system can have a devastating effect on an organization.

Not integrating with other systems can create a siloed environment in which important data is not available when needed.

This can lead to missed opportunities and destroyed operations.

If you are looking for a more efficient and effective way to manage incidents at your sports, leisure, or entertainment venue, visit

Learn how to build your incident management infrastructure

Related Blog Posts

21 Reasons Why We Dislike Legacy Incident Management Systems [Infographic]
Incident Management

21 Reasons Why We Dislike Legacy Incident Management Systems [Infographic]

April 27, 2022 3 min read
Incident Management Systems Protect Facility and Spectator
Risk Management

Incident Management Systems Protect Facility and Spectator

April 27, 2022 3 min read
10 Qualities of Highly-Effective Incident Management Systems
Incident Management

10 Qualities of Highly-Effective Incident Management Systems

April 27, 2022 3 min read
View All Posts