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Driving operational efficiency throughout your property can be accomplished using task management software.
You and your team's ability to execute operational responsibilities will lead to a good looking and safe property.
It'll also lead to Proactive Operations.
From the opening of parking gates to reversing your escalators, the customer experience is always in mind.
How are you going to achieve efficiency and provide your customers with a memorable experience without it?
Whether you're using an incident management system to handle suspicious persons or unruly patrons, or you've optimized your CMMS to ensure you can fix faulty equipment when it breaks or even before it breaks – it's all about making sure your customers enjoy a safe experience at your property.
When you add task management software to your arsenal, you make sure everything that needs to get done – gets done.
We bet one or more of these is a YES, and it's merely because you don't have an automated system in place – yet.
As an effective leader, you must ensure essential tasks are being completed efficiently but not by micromanaging your team!
Do you have a hundred things for your team to get done daily?
For every event?
Sure, you do.
You know that efficiently executing those tasks is vital.
It's the only way your property runs smoothly.
It's also the way you look good to your customers, and the person who signs your checks – your boss!
Before we dive into the benefits, we have an essential question for you:
Think about this for a while.
Run through your process for managing, handling, and tracking your team's responsibilities, the way your operation is currently set up.
Now answer these questions:
Their first event is tomorrow, and you're already stressed out from your other responsibilities.
You've got a strong feeling they won't remember everything you tried to teach them – and you're probably right.
What do you do?
What do YOU do?!
You could give them a "How to" guide, but who knows if they'll use it.
Most likely, they'll leave it at home.
It'll never make it to their post, right?
Shoot, you worry about them even making it to their post.
We get it.
There are way too many variables and not enough time to go back and forth with your team.
Your task management software can help you save the day, your operation, and your peace of mind!
We want you to have peace of mind, not excessive stress and headaches.
These solutions help your team manage, track, and handle operational tasks in as few steps as possible.
Stuff needs to get done, right? You and your team might as well be good at it.
With that said, here are four ways you can use a task management solution to augment your property operations:
A progressive task management solution allows you to track and communicate operational tasks separately from incidents and customer requests.
When you centralize these particular tasks, you allow your team to perform like the professionals they are.
Create tasks for daily property operations or specific events occurring on your property.
Create and schedule the tasks, and watch them get completed with ease.
Using a task management software solution, you'll have the ability to create tasks based on:
We want to give you some perspective. Below are examples of each.
Every morning your security team is automatically sent a task to open the parking gates at 6:45 a.m. for employees.
You never have to worry about making other employees wait.
If you're a property that relies on alcohol sales, an event marker task can be created and sent to staff reminding them to shut down alcohol sales, for example, during a football game after the third quarter.
Use this to schedule sequential tasks.
Area A needs to be cleared, and doors closed, and then staff needs to be moved to Area B.
Create these sequential tasks and ensure that the staff handles them in the proper order at the appropriate time.
Innovative task management solutions will allow task reminders to be sent via text, email, and mobile apps.
You can send these reminders to your staff, so they always have a record of their tasks.
It's accountability in action, and it keeps your entire operation in check.
Reminders are a valuable feature of task management solutions. They ensure nothing ever gets missed. Keep your team in front of the eight ball – not behind it.
Boost your property operations with task management software. Do this to increase team performance in all aspects, from effectiveness to efficiency.
Professionally track and communicate tasks, and effectively manage essential tasks, so nothing slips through the cracks.
So, will you be implementing a task management solution to drive efficiency and look great doing it?
Editor's note: This post was originally published in October 2015 and has been updated for comprehensiveness and freshness.