You scream for your operations manager.
“I got another call that the escalators are not working,” you shout.
He looks confused because the escalators are working fine.
“There is no problem with the escalators,” he responds with a perplexed look on his face.
“Well then, what’s the issue, why are they off?” you probe.
It looks like you caught Jim amid a forgetful moment once again.
The escalators are working fine – he just forgot to turn them on this morning.
He’s a phenomenal operations manager.
There’s no question.
But, oftentimes, he does forget the daily tasks that need to get done.
Today is a perfect example.
His stuff slips through the cracks, and someone is always waiting for him.
It frustrates you.
Stuff needs to get done.
You also want the confidence knowing your team is performing well.
But, there’s a significant problem throughout your operation.
You’re relying on your team, especially Jim, to complete critical operational tasks using the methods they determine.
For example, writing their to-dos on notepads, checklists, sticky notes, or whatever medium they decide today.
That’s not good.
You’ve got too much to get done today – it’s time to implement task management software.
Let’s get you managing these crucial tasks efficiently and effectively.