You’ve got a lot of data to manage.
Your team is communicating a lot of information, from your issues to incidents, to your work orders and customer service requests.
It’s probably overwhelming too.
You’re using multiple tools to manage everything that you’re responsible for, and that’s occurring.
And that’s not all.
Are you using an incident management system to manage everything (and we mean everything) coming into your operations center?
Issues, incidents, customer requests, and important operational tasks are managed via your incident management system.
We can’t stress it enough.
This practice is dangerous on many levels but most importantly your efficiency.
It won’t be long before your low priority items get missed.
Then nothing gets done.
Let’s change this today.
So, you’re probably wondering:
“Well, how do I start?”
You stop critical operational tasks from integrating with your high-priority incidents.
You separate them by implementing task management software.