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24/7 Software Blog

You’ve got everything handled.

It’s a science to you.

Your property regularly runs proficiently without a hitch.

Open parking gates, close parking gates, turn on escalators, complete this, and get that done.

It’s business as usual.

And you’re the genius behind all of it.

But, what happens when you host a special event or there is a drastic increase in customers coming to your property?

Tasks change, and the number of tasks increases.

It’s not business as usual anymore.

Agree?

From consolidating alcohol kiosks to reversing escalators, to the unexpected things that need to get done, you have tasks to coordinate based on these new requirements.

This influx requires a lot of your team’s attention.

How do you manage task requirements for these scenarios?

It’s a great responsibility.

But, you’re running a proactive operation – you can handle it!

And we’re here to help you.

It’s time to utilize task management software and watch your performance scale as the demands of your operation do too.

You’re amid a hundred things going on right now.

“We’re out of toilet paper in restroom 100-A,” comes over the radio.

Then, you hear another call.

“We need a wheelchair for a lady.”

It’s one after another.

You’re doing great too.

Your team is using the incident management and request tracking software seamlessly.

They’re a big part of the unified solution you use.

But, now it’s late into the event, and you forgot to reverse the escalators.

“Oh no, the escalators,” you shout as you hustle to tackle this series of tasks.

Why do these tasks always slip through the cracks?

It’s because you’re still writing them down and relying on your working memory!

You’ve got to stop, right?

And, you can.

There’s a way to manage these critical tasks with ease.

You can take control of your essential tasks the same way you’ve maximized your issue, incident, and customer request abilities.

Keep reading; this article is going to explain how to manage your operational tasks efficiently, and how to accomplish this using task management software.

We’ve got a lot to cover.

Let’s get started.

You’re getting ready for your early day.

It is business as usual.

But, today you are psyched because it is your youngest child’s 7th birthday.

You’ve been working on their party for weeks.

Your plan is to hit the ground running, get your tasks done, execute, and to be home before the first guest arrives at 4 p.m.

You made yourself a nice handwritten list of what your employees need to accomplish.

You spent the time making sure that everything is written down so that you could avoid forgetting something and being late for the birthday party.

That sounds like a great day to us.

You get all your stuff done, and your six-year-old will be excited that you are home in time.

But, as you’re walking back to your office following a quick meeting with your team, the unthinkable happens.

You reach into your pocket and find nothing.

While you were making your rounds, the checklist you created slipped out of your pocket.

You’re horrified!

You cannot recall where it could have fallen out.

You also know that you cannot leave until those vital tasks are set in motion and completed.

Of course, you know what to do, but there are a few things unique to today’s list that you thought should be handled a little differently.

You want to make sure to remind Jim (or was it Jeff?) not to forget that issue you had a couple of weeks ago.

But, now you cannot remember the specifics.

Your team is relying on you.

Your child is counting on you.

Do you feel that you failed them?

What went from a peaceful day to a stressful one has you scrambling to locate or remember all 24 items on your list.

This experience doesn’t resemble Proactive Operations.

Agree?

Let’s change it.

Eliminate this stress from your daily operation – and your life.

It’s time to manage all critical operational tasks using task management software.

That way you never have to miss or be late to another one of your children’s birthdays.

How does that sound?

“Jim!”

You scream for your operations manager.

“I got another call that the escalators are not working,” you shout.

He looks confused because the escalators are working fine.

“There is no problem with the escalators,” he responds with a perplexed look on his face.

“Well then, what’s the issue, why are they off?” you probe.

It looks like you caught Jim in the midst of a forgetful moment once again.

The escalators are working fine – he just forgot to turn them on this morning.

He’s a phenomenal operations manager.

There’s no question.

But, often times he does forget the daily tasks that need to get done.

Today is a perfect example.

His stuff slips through the cracks, and someone is always waiting for him.

It frustrates you.

Stuff needs to get done.

You also want the confidence knowing your team is performing well.

But, there’s a significant problem throughout your operation.

You’re relying on your team, especially Jim, to complete critical operational tasks using the methods they determine.

For example, writing their own to-dos on notepads, checklists, sticky notes, or whatever medium they decide today.

That’s not good.

You’ve got too much to get done today – it’s time to implement task management software.

Let’s get you managing these crucial tasks efficiently and effectively.

You’ve got to manage a plethora of data.

From your issues to incidents, to your work orders and guest service requests – your team is communicating a lot of information.

It can be overwhelming, especially if you’re using multiple tools to manage each aspect.

But, that’s not all.

You’re probably using your incident management system (IMS) to manage everything coming into your command center.

Issues, incidents, guest requests, and important operational task are all managed from your IMS.

Does this sound familiar?

We cannot stress enough how dangerous this is to the efficiency of your operation.

It’s a matter of time before low-priority items go under the radar and nothing gets done. You have to change this today.

But, how do you start?

You stop critical operational tasks from integrating with your high-priority incidents.

You separate them.

You implement task management software.

Do you have a lot of tasks to manage?

We’re talking about the day-to-day and event-related stuff.

You know, opening parking lot gates, turning on the escalators, reversing the escalators, closing the parking lot gates.

Are you and your employees consumed by these important operational tasks, but unable to manage them efficiently?

Do you find yourself making a comprehensive list of to-do items time and time again? Do you fret that things are not being done? Do you often get sidetracked by a high priority issue – or worse lose your to-do list altogether?

Yes, you might be extremely disciplined. You might even be able to accomplish all of your tasks from a paper checklist.

But, what about the rest of your team?

How do you assign, track, and ensure they’ve completed all of the work they’re responsible for completing?

It’s a challenge you’re probably overwhelmed by.

Living in constant fear of your tasks getting missed or even intentionally skipped by employees is not healthy.

But, how can you overcome this operational weakness?

It’s simple: you need to choose task management software that’ll help you manage your property’s critical operational tasks proactively and with ease.

You can spend time determining what you believe you need in your system. But, if you’re not sure, don’t stress about it.

We’re going to address your task-related drawbacks and then give you a quick and easy way to decide whether a system will accomplish what you need.

Are you ready? Let’s get started.