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24/7 Software Blog

“Jim!”

You scream for your operations manager.

“I got another call that the escalators are not working,” you shout.

He looks confused because the escalators are working fine.

“There is no problem with the escalators,” he responds with a perplexed look on his face.

“Well then, what’s the issue, why are they off?” you probe.

It looks like you caught Jim in the midst of a forgetful moment once again.

The escalators are working fine – he just forgot to turn them on this morning.

He’s a phenomenal operations manager.

There’s no question.

But, often times he does forget the daily tasks that need to get done.

Today is a perfect example.

His stuff slips through the cracks, and someone is always waiting for him.

It frustrates you.

Stuff needs to get done.

You also want the confidence knowing your team is performing well.

But, there’s a significant problem throughout your operation.

You’re relying on your team, especially Jim, to complete critical operational tasks using the methods they determine.

For example, writing their own to-dos on notepads, checklists, sticky notes, or whatever medium they decide today.

That’s not good.

You’ve got too much to get done today – it’s time to implement task management software.

Let’s get you managing these crucial tasks efficiently and effectively.

You’ve got to manage a plethora of data.

From your issues to incidents, to your work orders and guest service requests – your team is communicating a lot of information.

It can be overwhelming, especially if you’re using multiple tools to manage each aspect.

But, that’s not all.

You’re probably using your incident management system (IMS) to manage everything coming into your command center.

Issues, incidents, guest requests, and important operational task are all managed from your IMS.

Does this sound familiar?

We cannot stress enough how dangerous this is to the efficiency of your operation.

It’s a matter of time before low-priority items go under the radar and nothing gets done. You have to change this today.

But, how do you start?

Do you have a lot of tasks to manage?

We’re talking about the day-to-day and event-related stuff.

You know, opening parking lot gates, turning on the escalators, reversing the escalators, closing the parking lot gates.

Are you and your employees consumed by these important operational tasks, but unable to manage them efficiently?

Do you find yourself making a comprehensive list of to-do items time and time again? Do you fret that things are not being done? Do you often get sidetracked by a high priority issue – or worse lose your to-do list altogether?

Yes, you might be extremely disciplined. You might even be able to accomplish all of your tasks from a paper checklist.

But, what about the rest of your team?

How do you assign, track, and ensure they’ve completed all of the work they’re responsible for completing?

It’s a challenge you’re probably overwhelmed by.

Living in constant fear of your tasks getting missed or even intentionally skipped by employees is not healthy.

But, how can you overcome this operational weakness?

Running your property’s daily operation is a breeze.

You’ve got everything down to a science.

Open parking gates, close parking gates, turn on escalators, complete this, and get that done. It’s business as usual, and you believe you're a genius at it.

But, what happens when you host an event?

Tasks change and the number of tasks increases. It’s not ‘business as usual’ anymore, right?

You have tasks to coordinate based on your event requirements, from consolidating alcohol kiosks to reversing escalators, to the unexpected things that need to get done.

Event day requires a lot of your team’s attention.

How do you manage task requirements for your events?

It’s a great responsibility.

But, you can handle the “task” like the proactive operation you are.

You already know you need to stop writing things down or trying to remember what needs to get done. That’s how important tasks get missed.

But, you’re not sure how you’ll manage event day tasks that come in droves? They’re not issues, incidents, or guest requests.

It’s event day.

You’re in the midst of a hundred things going on right now.

“We’re out of toilet paper in restroom 106-A,” comes over the radio.

Then, you hear another call. “We need a wheelchair for a lady in Section 256 row 6 seat 12.”

It’s one after another.

You’re doing great too.

Your team is using the incident management and request tracking software seamlessly. They’re a big part of the unified solution you use.

But, now it’s late into the event, and you forgot to reverse the escalators.

“Oh no, the escalators,” you shout as you hustle to tackle this series of tasks.

Why do these tasks always slip through the cracks?

It’s because you’re still writing them down, and relying on your working memory – to remember them!

You’ve got to stop, right? And, you can.

After making a four-hour trek from Bournemouth to Manchester, you would normally be tired.

Not today.

Your adrenaline is pumping as you approach Old Trafford for the Premier League matchup of Bournemouth and Manchester United.

You are a longtime football [soccer] fan, so Sunday’s don’t get any better than this.

“Grab your jersey and don’t forget the tickets,” you exclaim to your friend, Tim. He grunts. He realizes that he almost forget them, and then takes the two steps back to the car.

Tim is an old friend, and a Manchester United fan, but because he lost a friendly bet between the two of you, he is rooting for Bournemouth today. It makes today’s match that much more exciting for you, especially with a Bournemouth win.

“Here’s your ticket,” Tim says as you make your way to the entryway of the 75,000-seat stadium. Following a three minute wait, you are in the stadium! Excited, you and Tim head to the concessions to grab a beverage.

The stadium is filling up quickly.

You make it back to your seats and begin chanting with the rest of the crowd. You feel the excitement running through your body. The look on Tim’s face is priceless. He is smiling ear to ear even while wearing an opposing team’s jersey.

Today’s trip to the game was not cheap. So far, it has been worth every penny.

However, the excitement dispels quickly.