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You’ve got to manage a plethora of data.
From your issues to incidents, to your work orders and customer service requests – your team is communicating a lot of information.
It can be overwhelming, especially if you’re using multiple tools to manage each aspect.
But, that’s not all.
You’re probably using your incident management system (IMS) to manage everything coming into your command center.
Issues, incidents, customer requests, and important operational task are all managed from your IMS.
Does this sound familiar?
We cannot stress enough how dangerous this is to the efficiency of your operation.
It’s a matter of time before low-priority items go under the radar and nothing gets done.
You must change this today.
But how do you start?
You stop critical operational tasks from integrating with your high-priority incidents.
You separate them.
You implement task management software.
You might already know this, but you have a series of responsibilities.
We are aware it’s a challenge to handle everything according to your standards.
Among all your other things to get done, you have many tasks.
Executing those tasks is non-negotiable, even with all your other jobs.
It’s the only way your property runs smoothly, and the only way you look professional to your customers.
So, what does your team need to get done?
Do you have daily tasks?
Do you have event tasks?
What’s your current process for handling these important tasks?
Tell us if any of these resemble your current operation:
Your team might be excited about what they do.
They probably even love what they do.
But your operation has many variables.
Tasks and requirements are always changing too.
The good news is that task management software helps you get a handle on your tasks.
It removes inhibitors that prevent your operational tasks from getting scheduled, executed, and completed on time.
It’s time for you to stop using spreadsheets.
You can recycle your paper checklists once and for all.
Keep reading; we’re going to show how a web-based system will let you do a whole lot more than just separate tasks.
Here are four must-know advantages of using a task management solution.
One of the most challenging aspects of running an operation is all the responsibilities.
As we mention above, you have issues, incidents, requests, and maintenance to manage regularly.
It’s easy for things to slip through the cracks and get missed when your tasks are handled in your incident management system.
Now, you can track and communicate operational tasks separately from incidents and customer requests.
This separation lets you focus on and prioritize needs.
Create tasks for daily property operations or specific events that happen on your property.
Set up and schedule these tasks, and confidently watch your team complete them effortlessly.
Have control of what needs to get accomplished, whether it’s your day-to-day operation or a marquee event.
Make tasks based on:
Time: your security team must close the parking lot gates every night at 9:00 PM sharp.
Event marker: manage your revenue goals, alcohol consumption, and alcohol-related incidents by closing alcohol vendors in specified areas at the end of the 2nd period.
Previous Task: check your next hotspot, or location with high activity related to an incident, 30 minutes after the last place.
Your employees are busy.
Sometimes it’s also easy to get caught up in something or overwhelmed by other tasks, which means some tasks can be forgotten.
Send task reminders to your team via text, email, and depending on the software provider, mobile apps.
By sending your team reminders, you’re also providing them with a record of their tasks.
Everything that occurs or needs to get accomplished on your property negatively affects the customer experience if not completed efficiently. It’s up to you to control these outcomes.
Start with separating your critical operational tasks from high-priority incidents. Use task management software to ensure stuff gets done.
So, will you be implementing a task management software solution to maximize your operation’s efficiency?Editor's note: This post was originally published in August 2017 and has been updated for comprehensiveness and freshness.