blg.png

24/7 Software Blog

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your customers, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

Keep reading; we’re going to share three ways for you to be a successful steward of safety.

Your security team is busy.

Their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident.

They’re always falling behind.

You can’t figure out the issue, and it’s frustrating for you.

They finally stopped using the legacy time-stamping guard tour system you’ve had deployed for the past decade.

You’re confident in their training.

You even moved them over to an “advanced” system that uses a mobile app.

But it seems like your team isn’t any happier and are still struggling to stay ahead.

Maybe your problem could be the new solution.

Many solution providers claim they’ve got the latest and greatest guard tour system.

But, how many of them have spent years working with security teams?

How many of them understand what your team needs?

Ask your team how seamless and robust the system is.

Just because it’s the latest solution – that doesn’t make it the best.

We’ve seen companies come and go and build a “solution” for the industry’s needs, only to leave the customer disappointed.

We’re here to tell you that the latest and greatest doesn’t mean it’s the best.

But that doesn’t also mean the solution is the only thing to blame.

We’ve found that you must first look at your operation and determine what needs to be addressed before deploying a first-class system.

Let’s see how your situation stacks up.

Then, we’ll maximize your performance by showing you what the best systems do.

We know your security team is busy.

Well, at least they should be.

Do you know or are you unsure?

We bet their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident.

But they’re always falling behind too.

Why?

You can’t figure out the issue, and it’s frustrating for you.

They finally stopped using the outdated guard tour system deployed for the past eight years.

You’re confident in their training – because you trained them.

You even moved them over to an “advanced” system that uses a mobile app for on-the-go operations like yours.

But, it seems like your team isn’t any happier and they’re still struggling.

Maybe your problem could be the new solution.

What do you think?

Many solution providers claim they’ve got the latest and greatest guard tour system.

That might be true for a moment.

But things change, and they change often.

You know this.

How many of these solutions providers have spent years working with security operations?

How many of them understand what your team needs?

Ask your team how seamless and robust the system is.

The latest solution doesn’t always make it the best solution.

We’ve seen companies come and go and build a “solution” for the industry’s needs, only to leave the customer disappointed.

It’s not easy to make software solutions for property operations.

It takes years of commitment and active listening to the industry and customers.

We’re here to tell you that the latest and greatest doesn’t mean it’s the best.

But, that also doesn’t mean the solution is the only thing to blame.

We’ve found that you must first look at your operation and determine what needs to be addressed before deploying a first-class system.

Let’s see how your situation stacks up.

Then we’ll maximize your performance by showing you what your system needs.

Your team is responsible for the safety of your property.

That means everyone from personnel to the guests that come and go.

But, you’re using an outdated software solution.

One that works… but doesn’t really work.

Agree?

It’s frustrating to you because you’ve trained your team – hours and hours were spent on it.

But, we’re all human.

So we forget things, and you cannot expect your rookie to remember every SOP you have.

You want them to, but you know you need to remove obstacles from their patch.

Setting them up to be accurate and efficiency is what’s important to you, their safety, and that of everyone on your property.

That’s why you need to choose a guard tour system that meets the needs of your property.

Not the property in front of you, behind you, or next to you.

Your property is different, and you know you need a software solution that’s different.

You need a proactive guard your system.

You oversee all operations for your property.

Besides your family, it’s your life.

You believe you’re excellent at it too.

But, you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, from customer service to security, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system – you can’t remember the name – for managing issues, incidents, and other miscellaneous requests that happen throughout the property.

Not to mention, your engineering team requires your team to write up a work order and then forward it to them.

Then, they enter the work order into their CMMS software.

We counted three different systems right there.

Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way?

It’s not.

You’re using too many ‘tools’ to run your property.

This strategy is dangerous because it leads to significant inefficiencies that affect your customers, bottom line, and your job.

But, the good news is you can change the course of the future.

You can control the effectiveness of your operation.

You no longer need multiple tools – you need a unified solution to achieve Proactive Operations.

Running a property is a big responsibility.

It can be fun, but it can also be challenging in many ways.

You deal with all sorts of things.

From unhappy customers to disgruntled employees to vandalism, and even felonies.

Although you never know what you’re going to encounter daily, you do know there is always something.

You might even find it overwhelming.

It’s your duty to keep your property and the people on it safe, though, right?

But, that’s not always easy.

If you don’t have the resources to take care of business, it makes it worse.

Proactive operations know this.

They have systems and processes in place to handle it all.

Do you?

Do you have the right tools in place to manage any situation that could occur on your property?

Would you even know what to expect or how to respond when the time comes?

If you’re uneasy about today’s article – we get it!

It’s not the most comfortable feeling to face the fact that your operation has weaknesses.

But, we’re going to help you out today to get your Proactive Operations juices flowing.

We want to share four different scenarios of what could occur on your property, and how the right software can help you change the outcome for the better.

How does that sound?