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24/7 Software Blog

Security services companies that want to succeed need software.

Progressive companies understand the downside to complacency and the upside to innovation.

The security industry is a fast-paced, demanding, and ever-changing industry.

How do companies measure up against industry rivals?

Not understanding the value produced by operations management software proves detrimental to one’s success.

Software, inclusive of incident management, and guard tour & inspection software, provide security services organizations with much-needed tools to be effective in the course of tense situations.

Do you agree?

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.

Your security team is busy.

Their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident. They’re always falling behind.

You can’t figure out the issue, and it’s really frustrating for you.

They finally stopped using the legacy time-stamping guard tour system you’ve had deployed for the past decade.

You’re confident in their training.

You even moved them over to an “advanced” system that uses a mobile app.

But, it seems like your team isn’t any happier and are still struggling to stay ahead.

Maybe your problem could be the new solution.

Many solution providers claim they’ve got the latest and greatest guard tour system.

But, how many of them have spent years working with security teams? How many of them understand what your team needs?

Ask your team how seamless and robust the system is. Just because it’s the latest solution – that doesn’t make it the best.

“I’m tired of this,” you growl.

“We’ve got so many different types of incidents to deal with and even more inefficiencies,” you grumble.

Your second-in-command, Nick, has approached you in the past about making drastic operational improvements, so he lets you rant in hopes that today you have an epiphany.

You start listing everything wrong with your operation. Nick smiles.

  • “Confusing procedures prevent efficiency and effectiveness.”
  • “Incident calls get overlooked due to lack of resources and time to respond.”
  • “Incomplete documentation leads to legal battles and finger-pointing.”
  • “Radio traffic clogs communication lines and prevents the exchange of critical information.”
  • “No one is aware of the things that I know are occurring.”

You finally stop, because you realize this list can go on and on.

Nick looks at you, picks up his dry erase marker, and takes control.

“We’ve got incident after incident, and some are different – some are the same. But, there is a common thread that I believe valuable solutions can help with immediately,” he states.

Nick continues that “our overall performance is directly related to our team’s ability to,” and he writes these four factors on the dry erase board:

  • Quickly respond to incidents
  • Complete accurate and digital reports
  • Check off pertinent inspection items
  • Report potential hazards

You interrupt him before he can justify, “I couldn’t agree more. Now, what do we do?”

Overseeing all the aspects of your operation can be tough.

It’s especially challenging when each of your departments uses various “solutions” to help control what’s occurring.

You know what we’re talking about today. Don’t you?

From one department to the next, you’re charged with making things run smoothly. But, each department is using a different tool.

Does this sound like your property? It’s overwhelming – even for a professional like you.

Most properties run their operations at a disadvantage because of the disjointed nature of their technology.

Nothing is united and working together. We're talking about your tools.

This inherent flaw of individual tools is what leaves you always wondering whether public safety got the information they needed about the incident from last night.

Or, when a chair breaks, your command center makes an incident of it but has to print out or email the information to the maintenance team.

Why all the inefficiencies?

You oversee all operations for your property.

Besides your family, it’s your life.

You believe you’re excellent at it too. But, you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, from concessions to security, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system – you can’t remember the name – for managing issues, incidents, and other miscellaneous requests that happen throughout the property.

Not to mention, your engineering team requires your team to write up a work order and then forward it to them. Then, they enter the work order into their CMMS software.

We counted three different systems right there. Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way? It’s not.