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24/7 Software Blog

“All my rounds are done. Do you mind if I leave now?”

Alex, one of your senior security officers, wants to get on the road for a weekend trip.

“Sure, where is your tour log,” you ask.

He unfolds the sheet he printed from your guard tour system.

It’s a system that uses timestamps to track inspection times for each location.

“Thanks, I’ll review this in a few minutes and call you with any questions,” you tell Alex as he rushes out of your office.

Alex just nods.

“Have a safe trip,” you continue.

He’s already gone; headed to his family’s cabin on the lake to do some fishing.

His mind has been on trout his entire shift.

After finishing your afternoon paperwork, you start to review Alex’s inspection log for this current week.

You purse your lips and stare at the printed piece of paper for a moment.

You compare the log he gave you to your version of Alex’s schedule.

It does not match.

“Wait, this is last weeks,” you exclaim. Frustrated, you grab your office phone.

You call Alex.

No answer.

This is not the first time this has happened.

Alex is also not the only security officer to provide you with incorrect documentation either.

How frustrated does this make you?

This example is only one of how your guard tour solution could be hindering your operation.

Your “solution” is not a solution at all.

It’s not working.

And, It’s time for a change.

Keep reading; we are going to share five reasons why it’s not working – and how a proactive solution fixes these flaws.

We’ve always enjoyed listening to what the experts are saying.

It has helped us become quite proficient in the subjects of process improvement and accountability.

One of the most significant challenges faced by security services is not-knowing if their security guards are executing their duties efficiently.

Another major challenge for these organizations is knowing if their guards are executing, and not being able to prove it.

Disjointed processes and antiquated systems prevent you from identifying your real problems with job duty execution and accountability.

A guard tour system helps you get your security services operation above par.

It also makes tracking accountability seamless.

We’re hoping to enlighten you on only a few – very powerful – ways professional security services operations can identify team faults and proactively repair them, rather than overwhelming you with various features and benefits on guard tour systems.

If you can’t position your organization to track accountability decisively, there’ll be no positive growth or decrease in employee turnover in your future.

It’s time for you to take control of your operational efficiency and promote accountability among your team.

Are you ready for your next solution?

We’re not just talking about the software’s functionality either.

We’re focused on what a solution allows you to do in order to optimize your protocols and overall operation.

It’s imperative that you understand the difference here.

The solution’s value will originate from its ability to assist you in simplifying security guard duties while holding everyone accountable for their execution.

It takes time to train your staff.

But, time also poses a challenge – and inefficient processes bite into it.

You have staff that comes and goes, which makes training and staying on top of everyone’s responsibilities a struggle.

Everything changes daily.

Some of this headache comes from the constant turnover. Much of what you believe to be due to low performing employees.

The other time destroyer is seasonal and part-time staff training.

All of this leaves you overwhelmed.

You feel stuck and behind the eight ball.

Agree?

The effects eventually build up, your property’s operation gets the brunt of it, and this all trickles down to customer service.

Do you see the long-term problem here?

You need a way to ensure that the staff walking your property – hired to keep it safe – are on top of their game.

They must know what they’re doing and be proactive in doing so.

But, you need the confidence that this is true. How do you get it?

That’s where a proactive guard tour system comes to the rescue.

Yes, modern features of a software solution help your team each day. Many of these features are fancy and reduce the time it takes to get the job done.

We get it, but you have to approach your software evaluation in a way that supports long-term value.

It’s more than simple features and benefits!

If you were asked by your peers to offer them recommendations on how to run their operation, what would you tell them?

Would you know which software is most useful in running a security services operation to its fullest potential?

Are you not sure? Keep reading; we’ve got you covered.

Two software solutions are critical for security services to implement: a proactive incident management system and a streamlined guard tour system.

Unfortunately, we find too many organizations that are either using less than par incident management and guard tour systems or nothing at all.

Incident management and guard tour systems are two must-know software solutions implemented by world-class organizations.

These companies want to increase their competitive advantage.

So, how do you measure up?

Security services companies that want to succeed need software.

Progressive companies understand the downside to complacency and the upside to innovation.

The security industry is a fast-paced, demanding, and ever-changing industry.

How do companies measure up against industry rivals?

Not understanding the value produced by operations management software proves detrimental to one’s success.

Software, inclusive of incident management, and guard tour & inspection software, provide security services organizations with much-needed tools to be effective in the course of tense situations.

Do you agree?

We owe you an apology.

We made a sizable mistake.

In our article on choosing a guard tour system for your facility, we stated that “your security team is tasked with conducting guard tours covering 100,000+ square feet, multiple entryways, and more restricted areas than Area 51.”

In fact, we were wrong.

Well, sort of.

We missed a zero!

Yes, it’s true, 100,000+ does cover quite a bit of space.

However, 1,000,000+ square feet of property susceptible to incident overload is more like it!

We’re talking a whole lot of responsibility.

We feel for you, which is why we believe this article on finding the right incident management software for your physical security operation will change your life.

Don’t stop here.