We’ve always enjoyed listening to what the experts are saying.
It has helped us become quite proficient in the subjects of process improvement and accountability.
One of the most significant challenges faced by security services is not-knowing if their security guards are executing their duties efficiently.
Another major challenge for these organizations is knowing if their guards are executing, and not being able to prove it.
Disjointed processes and antiquated systems prevent you from identifying your real problems with job duty execution and accountability.
A guard tour system helps you get your security services operation above par.
It also makes tracking accountability seamless.
We’re hoping to enlighten you on only a few – very powerful – ways professional security services operations can identify team faults and proactively repair them, rather than overwhelming you with various features and benefits on guard tour systems.
If you can’t position your organization to track accountability decisively, there’ll be no positive growth or decrease in employee turnover in your future.
It’s time for you to take control of your operational efficiency and promote accountability among your team.
We’re not just talking about the software’s functionality either.
We’re focused on what a solution allows you to do in order to optimize your protocols and overall operation.
It’s imperative that you understand the difference here.
The solution’s value will originate from its ability to assist you in simplifying security guard duties while holding everyone accountable for their execution.
Use 100% of Your Guard Tour System 100% of the Time
If you’re already using a guard tour system or need a fix for efficiency and accountability problems, use the five following guidelines to simplify duties and foster accountability.
They’ll help you understand what improving your operation, and staff entails to train (and retain) high-quality employees, so you can increase your performance starting now.
Put them into action and reap the benefits.
1. Guard tour software begins and ends with accurate and complete documentation.
We’re sure this seems familiar and expected.
But, think about your current operation. Is it really?
It’s essential we tackle it.
A solution gives you the ability to record and manage vital information accurately.
All your guards can execute guard tours while digitally delivering the results to you without using pen and paper.
If someone is producing inaccurate and useless reports, they’re wasting money.
Now you’ll know how to and be able to resolve this immediately.
2. Avoid an involuntary exit strategy.
Keep an eye on inefficiencies to keep your operation from having to close its doors – stay in the green.
Give your staff the tools to be well-organized, from the ability to record a tour at the time of inspection, to attaching multimedia.
There’s no reason your employees should be spending unanswered hours handling tours that take much less time when using guard tour software.
3. Streamlined security guard training.
When we say streamlined, we certainly mean it.
Many touring solutions can have your team trained up in no time.
We’re talking 100% operational too.
Within a short amount of time, you’re moving your team from ambiguity, with zero accountability, to effective and efficient.
Proactive Operations (and peace of mind) is just around the bend.
4. Simplify your process.
Running regular tours becomes easy for your guards once they can stop using those less-than-magical wands.
You really enhance your operation when you supplement it with the ability to use a device to scan barcode labels at each tour location.
Your employees scan the label, the tour information populates, and they complete the tour in a timely manner.
This is where we pay tribute to accountability because now you have the power to hold them fully accountable for their duties.
5. A picture-perfect solution.
Software these days can make the smallest of security services operations highly efficient.
Solutions can make recording a tour or incident a straightforward process.
Simple for your staff.
Stress-free for you.
Your security guards have all the details to prove their case or to prove in the court of law that suspicious bag was in fact on location at 11:52 a.m., with the ability to attach pictures, video, and audio.
Your team can work together to document the instances that protect your customers and staff.
Rework, Grow, Repeat
You might find that your overall processes needed some tweaking when using these methods to simplify security guard duties and improve accountability.
We do not deny that uninterested employees exist, but many times with a little effort, easy fixes can help you grow the way you want.
Your team’s weaknesses are more likely to surface when you don’t have the foundation in place to make their job easier.
As you’re doing this, use the built-in analytics provided by your system to measure the success of your growth and improvements.
Discover how you can better train employees and manage the touring process.
We’re confident that long-term analytics will show you it’s better to develop your processes, your employees, and their duties, together.
Your data will tell you what you’re doing right or wrong.
By that time, you’ll already know how to fix it.
Over to You
Use these points of focus to simplify security guard duties and foster accountability for your security services operation.
Work hard with your team to produce the success goals you’ve set for your operation in 2018.
We believe that implementing smart processes together with a guard tour system will promote employee participation, efficiency, and lead to Proactive Operations.
Editor's note: This post was originally published in January 2015 and has been updated for comprehensiveness and freshness.