It takes time to train your staff.
But, time also poses a challenge – and inefficient processes bite into it.
You have staff that comes and goes, which makes training and staying on top of everyone’s responsibilities a struggle.
Everything changes daily.
Some of this headache comes from constant turnover.
Much of what you believe to be due to low performing employees.
The other time destroyer is seasonal and part-time staff training.
All of this leaves you overwhelmed.
You feel stuck and behind the eight ball.
The effects eventually build, your property’s operation gets the brunt of it, and this all trickles down to customer service.
Do you see the long-term problem here?
You need a way to ensure that the staff walking your property – hired to keep it safe – are on top of their game.
They must know what they’re doing and be proactive in doing so.
But, you need the confidence that this is true. How do you get it?
That’s where a proactive guard tour system comes to the rescue.
Yes, modern features of a software solution help your team each day. Many of these features are fancy and reduce the time it takes to get the job done.
We get it, but you have to approach your software evaluation in a way that supports long-term value.
It’s more than simple features and benefits!
GET LONG-TERM VALUE FROM YOUR GUARD TOUR SYSTEM
Are you looking for the next best solutions provider with the coolest new features on the market?
Stop using that approach.
You need to identify a provider that will provide you with long-term value.
We’re talking about more than just your software and its related features and benefits.
Value comes from the combination of the software you use and the team that’s dedicated to supporting the solution, you, and your team.
Everyone must have the goal of ensuring your property is looking good and running smoothly for years to come.
Here are three valuable aspects you need.
- Ease of use
- Software Evolution
Ease of Use
This aspect is significant.
You’re not doing it right when training your team is confusing and too stressful for you and your supervisors.
Learning the software your team is going to utilize regularly must fit into your daily processes. It should be frictionless and provide value.
Not the other way around.
A user-friendly guard tour system that makes for uncomplicated training of staff at all skill levels, from entry-level professionals to seasonal staff to seasoned veterans – it removes the anxiety of bringing on new staff.
Training them becomes ‘easy,’ and they are producing to your standards before you know it.
Even better is that you have ease-of-use but also a real process to review for improvement and optimization.
Every aspect of your operation improves.
One of the most significant challenges proactive leaders face when dealing with security staff is accountability.
Do you agree?
But, we don’t believe the problem always lies with staff. It’s being able to train and retain staff using world-class technology.
The right system ensures the accountability of all employees.
Accountability must start from the first time the staff uses it.
If you can train your team efficiently and effectively and give them software to support their job duties, you build their confidence to complete work.
All of this results in gained accountability from the employee to you.
But it shouldn’t stop there.
Your software must support this beyond training and use by staff. The software itself must strengthen accountability through its features.
Every aspect comes together to create an operation that evokes accountability. It’s a unified approach to achieving Proactive Operations.
Do you see the value yet?
We can all agree: the operations environment changes rapidly.
Your software must evolve with those needs.
There’s no question.
You need a software solution for your property that’ll do more than stand the test of time. It needs to keep your team ahead of potential threats.
Any solutions provider can “update” their software. You need more than just updates.
You need Proactive Operations in place – and a system that evolves with operational needs.
Find a solutions provider that is devoted to working with you and your team to not only improve the software you use but your operation as well.
Software evolution requires a long-term commitment from all parties. We can’t stress it enough.
Are you ready to evolve?
OVER TO YOU
Evaluating software effectively is critical to your success.
You get it wrong, and your property, operation, and customers feel the adverse effects. But, if you get it right – you get Proactive Operations.
We’re confident that when you go beyond features and benefits and look at the long-term value provided by a guard tour system provider, your operation wins.
So, let’s get it right!
Editor's note: This post was originally published in January 2018 and has been updated for comprehensiveness and freshness.