24/7 Software Blog

It’s been a long year for you.

But, it has also been a productive one.

You’ve really stepped it up in 2018.

Plans to take your operation to the next level in 2019 are underway.

You’re busy making the needed changes and improvements.

But, it wasn’t always like this.

Your predecessor did not leave you with much of a legacy to build.

You were forced to start over.

This circumstance terrified you.

From inefficient processes to high staff turnover, to non-existent technology, you had your work cut out for you.


Everything was your responsibility from the start.

Your team was looking at you to change things around for the better.

You were ready for the challenge because you knew a change was necessary.

But, you weren’t so confident and clear on how to get started.

You spent several weeks researching and reaching out to colleagues that have done it right. 

The consensus led you to 24/7 Software’s blog.

Here is where you discovered the Proactive Operations methodology.

That’s when the real work started.


Now, you sit at the head of the table, not only at home for today’s feast but for your operation too.

We’re thankful for this.

You’ve earned it.

“Today, we celebrate another year and a mission for 2019 that we’ll accomplish together,” you say to your team.

“I give thanks to each one of you for your contribution to us becoming a proactive operation,” you conclude.

Your team breaks out in cheer!

Today, everyone gets to enjoy the fruits of everyone’s labor.

So, enjoy your success.

“On the eve of midterm elections, Facebook said Monday that it had blocked 115 social media accounts after receiving a warning from federal law enforcement officials of ‘coordinated inauthentic behavior’ that could be linked to foreign entities,” writes Giles Snyder in their recent NPR article entitled “Facebook Blocks More Than 100 Accounts, Citing Possible Foreign Influence.”

“In a blog post Monday night, Nathaniel Gleicher, Facebook's head of cybersecurity policy, said 85 of the accounts were on the company's Instagram service, with the remainder on Facebook itself,” the article continues.

According to Snyder, “Gleicher wrote that the accounts were immediately blocked after the company was notified Sunday evening of suspicious behavior and that the questionable accounts — potentially linked to foreign entities — are being investigated ‘in more detail."

"[Almost] all the Facebook pages associated with these accounts appear to be in the French or Russian languages, while the Instagram accounts seem to have mostly been in English," Gleicher said, according to the NPR piece.

Snyder explains, “Gleicher said the company typically waits until it is further along in such a probe before publicly acknowledging the steps it takes to remove suspicious accounts, but ‘given that we are only one day away from important elections in the U.S., we wanted to let people know about the action we've taken and the facts as we know them today.’

Immediately, we recognize an essential lesson for you – and your operation.

  • You need a proactive operation that lets you recognize, prevent, and stop foreign (or external) threats from impacting your operation

This lesson has many components and would require your team to understand various aspects of your operation further.

But, the critical takeaway is: having a well-organized operation with processes, agile teams, and technology in place to thwart the “bad guys.”


You need Proactive Operations.

“When October Books, a small radical bookshop in Southampton, England, was moving to a new location down the street, it faced a problem. How could it move its entire stock to the new spot, without spending a lot of money or closing down for long?” writes Laurel Wamsley in their recent NPR article entitled “How Do You Move A Bookstore? With A Human Chain, Book By Book.”

“The shop came up with a clever solution: They put out a call for volunteers to act as a human conveyor belt,” shares Wamsley.

According to the article, “As they prepared to ‘lift and shift’ on Sunday, they expected perhaps 100 people to help.”

"But on the day, we had over 200 people turn out, which was a sight to behold,’ Amy Brown, one of the shop's five part-time staff members, told NPR,” explains Wamsley.

The NPR piece continues that “Shoulder to shoulder, community members formed a line 500 feet long: from the stockroom of the old shop, down the sidewalk, and onto the shop floor of the new store.”

“When the great book chain began, she was in the stockroom. ‘I was handing books to people without actually seeing the entire of it. So, it was only after about 20 minutes I actually go out into the road and saw the extent of the people,” Brown said later in Wamsley’s article.

We know it’s only on rare occasion that you’d be moving your operation to a new location.

Yes, it happens.

But, that’s not what grabbed our attention today.

The “book chain” process Brown shares in the last paragraph above got us thinking about the evolution of your operation.

  • What do you need to put in place to run your high-performing operation for years to come?

Keep reading; we’re going to share the essential takeaways this article about a moving bookstore can offer your efforts.

Let’s do this.

You oversee all operations for your property.

Besides your family, it’s your life.

You believe you’re excellent at it too.

But, you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, from customer service to security, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system – you can’t remember the name – for managing issues, incidents, and other miscellaneous requests that happen throughout the property.

Not to mention, your engineering team requires your team to write up a work order and then forward it to them.

Then, they enter the work order into their CMMS software.

We counted three different systems right there.

Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way?

It’s not.

You’re using too many ‘tools’ to run your property.

This strategy is dangerous because it leads to significant inefficiencies that affect your customers, bottom line, and your job.

But, the good news is you can change the course of the future.

You can control the effectiveness of your operation.

You no longer need multiple tools – you need a unified solution to achieve Proactive Operations.

“A winning Mega Millions ticket for a $1.537 billion lottery — one of the largest ever — was sold in South Carolina, according to the South Carolina Education State Lottery,” writes Emily Sullivan in their recent article entitled “A Winning Ticket In S.C. For $1.5 Billion, One Of Largest Jackpots In Lottery History.”

“The stunning lump-sum cash payout, should the lucky winner choose to take it? Nearly $878 million,” shares Sullivan.

According to the article, “The drawing was at 11 p.m. ET Tuesday, and the odds of holding the winning ticket were about 1 in 302 million.”

“The winning numbers were 28-70-5-62-65, with a Mega Ball of 5,” the NPR article notes, in case you missed the drawing.

“The California Lottery said it sold 8 tickets matching 5 of the 6 numbers. Those ticket holders will win ‘a still undetermined amount of prize money,’ it said. Also, the Texas Lottery said a $3 million winning ticket for Tuesday's drawing was sold in San Antonio,” the article highlights.

According to Sullivan, “There could be more lucky ticket holders — not all states have reported if they sold any partially winning ticket numbers.”

Do you have a lucky ticket?!

Chances are, you don’t.

But, the good news is you don’t need luck for what we’re talking about today.

It’s a sure thing.

And it’s called Proactive Operations.

The winning methodology used by the world’s greatest properties to achieve maximum performance.

“Here’s our problem,” you shout.

“We’re always picking up the pieces,” you tell Chris, your director of public safety.

“We’re never ahead of the game,” you continue.

“It’s because we’re running an outdated system that runs from software on the first computer I used in my first year here,” he responds.

“The wands don’t even work that well either.

They’re always crashing on our guards,” he explains.

“We’re always running in ‘reactive mode,'” he snarls.

You look at him with intense interest.

“What do you mean?” you ask.

“Poor documentation, time-stamping technology, no accountability, high turnover of staff, and the inability to capture critical information on the fly,” he explains.

Now, you’re frustrated with yourself because he’s approached you about upgrading your guard tour system in the past.

But, you didn’t listen.

You understand the challenges of running a legacy system.

So, today you choose to implement a proactive, web-based system at your property.  

Let’s move your operation to the type of guard tour system proactive operations use.