24/7 Software Blog

“Netflix says its faulty forecasting caused it to miss its target for new subscribers, falling short by more than a million even as it reported quarterly earnings that beat analysts' expectations,” writes Scott Neuman in their recent NPR article entitled “Netflix Falls Short On Subscriber Target, Spooks Investors.”

Neuman explained, “The streaming service that has ventured in recent years into original productions, such as The Crown, House of Cards and Stranger Things, reported a profit of $384.3 million, or 85 cents a share, up from 15 cents a share the previous year. Revenue was up 6 percent to $3.9 billion.”

“However, investors appeared spooked by the missed subscriber forecast, causing shares to fall by 14 percent to $345.63 in extended trading Monday,” the NPR article continues.

Neuman’s states that according to The Associated Press, "The company gained 5.1 million subscribers worldwide during the quarter, more than 1 million below the number that management had believed it could. It marked the first time in a more than a year that Netflix hadn't exceeded its subscriber growth projections. As of June 30, Netflix had 130 million subscribers, including 57.4 million in the U.S."

This article hit home for us even though Netflix is a different business in a different industry than you altogether.

All organizations are working hard to drive growth, and while an innovative company like Netflix is doing everything possible to ensure growth – they too can hit low months.

Do we chalk it up to poor management, processes, say it’s an anomaly, or they’ve just had a bad month?

Next month should be better, right? That got us thinking.

We say it depends on your approach.

“Starbucks announced on Monday it plans to eliminate plastic straws from its 28,000 stores worldwide by 2020,” writes Jennifer Liberto in their recent NPR article entitled “Starbucks: Goodbye, Plastic Straws.”

According to Liberto, “The company will broaden the manufacture and use of what some in social media have dubbed the ‘adult sippy cup.’ It's a plastic strawless lid that will come to replace single-use plastic straws that now inundate its coffee shops.”

“The company says the move, when fully implemented, could mean a billion fewer plastic straws across its stores each year. And it's a part of Starbucks' $10 million investment in creating recyclable and compostable cups around the world,” Liberto explains.

"For our partners and customers, this is a significant milestone to achieve our global aspiration of sustainable coffee, served to our customers in more sustainable ways," Kevin Johnson, president and chief executive officer for Starbucks, said in a statement, according to the NPR piece.

While reading Liberto’s article, we quickly recognized how Starbucks’ drive as a sustainable organization offered a lesson for change to be applied to your organization.

Yes, the “adult sippy cup” can educate your team.

And in fact, it’s a two-part lesson we’ve identified.

Did you happen to catch it?

Don’t worry if you didn’t. It doesn’t entirely jump off the page. For a moment, we had to contemplate the nuances ourselves.

But, it is valuable, and we’re going to discuss both parts below.

So, are you ready?

“Each World Cup, the sportswear giant Adidas designs an official ball to be used in the tournament,” writes Merrit Kennedy in their recent NPR article entitled “The Science Behind The World Cup Ball.”

“And small changes in the design can create significant differences in how the ball responds during play,” Kennedy continues.

"It's an interesting phenomena that the world's most popular sporting event for the world's most popular sport and the most important piece of equipment in that sport is changed every World Cup," says John Eric Goff, a physics professor at Lynchburg College in Virginia, in the NPR article.

According to Kennedy, “The new ball is called the Telstar 18. It has six panels and a slick black-and-white design inspired by Russian cityscapes. It's meant to be a nod to a less technologically advanced predecessor, the Telstar ball used in the 1970 World Cup.”

Kennedy explains later in the NPR piece, “The technology used in making the balls has changed significantly since that 1970 World Cup ball. Earlier Adidas models featured 32 panels stitched together, Goff says, but more recent models have fewer panels that are thermally bonded.”

“And the changes have sometimes had what appear to be unintended effects on the physical properties of the official ball. For example, Goff points to ‘the dreaded 2010 Jabulani ball that was used in South Africa," shares Kennedy.

We love the exciting complexities and effects of science.

But, we love helping operations become proactive even more.

Kennedy’s article poses an interesting lesson for us here.

It’s not groundbreaking but does showcase fundamentals that could help your property achieve Proactive Operations.

So, do you see it?

“The 2026 FIFA World Cup will be held in the U.S., Mexico and Canada, with a united bid from North America winning the right to host soccer's showcase event, the sport's world governing body decided on Wednesday,” writes Bill Chappell in their recent NPR article entitled “U.S., Mexico And Canada Win Bid To Host 2026 World Cup.”

According to Chappell’s article, “The united bid was selected over a competing bid from Morocco, in a vote among some 203 FIFA members that was held in Moscow on the eve of the 2018 World Cup, hosted by Russia. The tally was 134 votes for the united bid and 65 votes for Morocco.”

"Thank you so, so very much for this incredible honor,’ Carlos Cordeiro, president of the U.S. soccer federation, said after the vote was taken. ‘Thank you for entrusting us with this privilege," Cordeiro says in the piece.

How incredible of an honor to receive a World Cup bid, right?

And what a significant responsibility too.

We’re curious how properties with a bid to host matches will perform.

Could your property handle a World Cup-worthy day or event?

We couldn’t think of a better day to discuss how we believe World Cup-worthy properties would manage an experience of this magnitude than today – the first day of the 2018 World Cup!

Do you agree?

We’re excited here at 24/7 Software for the first kick-off. The World Cup is always exciting to watch.

But, what if you won a bid to host a match in, let’s say, 2026 – how would your property get ready?

Not sure?

We’ve got a method for you.

You strive to be a proactive leader.

You spend countless hours recruiting and developing your staff.

It's your top priority to train the best team members in the world.

You want to be the best.

You want them to be the best.

But, that's not always easy.

The operations environment changes all the time.

No matter how well you train them, you always feel like you're behind the eight ball.

You struggle to get your team where they should be because criminals and technology evolve at a fast pace.

Faster than you.

Are you overwhelmed by the demands of your role?

We'd be surprised if you don't have any sort of anxiety.

You have many responsibilities, and the pressure to perform is high.

But, what if you could ignite the potential of your employees?

What if the inefficiency isn't a result of their abilities but a mere indication that you need to recognize a significant deficiency?

Keep reading; we're going to discuss a fundamental principle that could change everything about your operation: data.

Then, we're going to explain why you need operations management software to incite your understanding of your operation.

“An engineer in California has an invention that she hopes will someday help people with damaged lungs breathe easier,” writes Joe Palca in their recent NPR article entitled “Experimental Lung Treatment Could Make Breathing Easier.”

According to Palca, “Stanford University's Annelise Baron has developed a synthetic version of something called lung surfactant. Lung surfactant coats the tiny air sacs in the lung. Without it, every breath would be a struggle, like blowing up millions of little balloons. With surfactant, breathing is as easy as blowing soap bubbles.”

“Scientists inferred the existence of lung surfactant in the 1950s, and then Dr. Mary Ellen Avery showed that premature infants were unable to make surfactant, explaining the often fatal respiratory distress syndrome they suffered from,” Palca explains.

The NPR article continues that “Stanford University pulmonologist Angela Rogers says a surfactant harvested from animal lungs has been used successfully to treat these preemies.”

"It's absolutely a lifesaver. Hundreds of thousands of people are alive in our country today because of the widespread use of surfactant," says Rogers in Palca’s piece.

“Rogers says that success made doctors wonder if surfactant use could be expanded,” shares Palca.

Rogers continues in the article that "there was a lot of interest in my field to try to surfactant in adults that have a problem with their lungs called acute respiratory distress syndrome."

The NPR article explains that “initial results using surfactant in adults weren't very promising, and lung surfactant was just too expensive to try using it for very long in adult lungs.”

“That's where Barron's work comes in. For more than 20 years, she's been trying to make a cheaper, synthetic surfactant, and now she thinks she's succeeded,” reveals Palca.

Medical advancements like this are exciting progressions for our future that we can all be grateful for today.


Steps towards better health are critical to our longevity.

That made us think.

What’s critical for the longevity of your property’s operation? Like Barron inventing a substance to ‘make breathing easier,’ what would ‘make your life easier?’

While we know your role doesn’t focus on synthetic surfactant, there’s an interesting lesson here:

  • An operational methodology world-class operations rely on every day to achieve maximum performance could be used to make your life easier

Are you aware of this methodology? It’s Proactive Operations!

And, we’re confident it will make your life easier.