24/7 Software Blog

Combat the Scourge of Reactive Operations with a Proven Principle

by 24/7 Software / August 29, 2019

“AT&T, Sprint and Verizon and nine other telecommunications companies teamed up with attorneys general of all 50 states plus the District of Columbia to announce a new pact to eradicate a common scourge in America: illegal robocalls,” writes Brakkton Booker in their recent NPR article entitled “Phone Companies Ink Deal With All 50 States And D.C. To Combat Robocalls.”

According to Booker’s article, “The agreement, which amounts to a set of anti-robocall principles, is aimed at combating and preventing the phone-ringing annoyance. Included in the deal is call-blocking technology that will be integrated into a dozen phone networks' existing infrastructure, at no additional charge to customers.”

“The tech giants will also provide other call blocking and call labeling for those customers who want more screening tools,” shares Booker.

"We owe it to the most vulnerable in our communities to do everything in our power to protect them. Thanks to these prevention principles, our phones will ring less often," North Carolina Attorney General Josh Stein said at an announcement in Washington on Thursday, according to the NPR piece.

The article continues, “Stein and other attorneys general who spoke at the press conference said that while robocalls regularly present hassles and interruptions for millions of Americans, in some instances, the calls can also be harmful.”

"Robocalls are also a very effective device for illegal conduct," said New Hampshire Attorney General Gordon MacDonald, according to Booker’s article.

We believe it.

Well, that’s also because we experience it.

How many robocalls do you get a day?

The fact that you receive any is unacceptable.


They’re a common scourge.

But the US government is introducing a set of anti-robocall principles to combat this annoyance.

It’s like the reactive operations annoyance you might have plaguing your operation.

Most operations are reactive.

But you don’t have to be.

You can employ Proactive Operations.

And specifically, by using a proven Principle to help your jump-start this initiative.

We call it the ACDA Principle™ (pronounced act-duh), and it’s your starting point for combating a reactive operation.


Strategy is the first pillar for building Proactive Operations.

It’s the pillar where we examine and scrutinize all areas of your operation to identify strengths, weaknesses, and opportunities for advancement.

Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis.

Let us break it down for you below.


Increased awareness affords your operation the ability to anticipate and even prevent threats from impacting your organization.

When stuff does happen, you can mitigate it with operations management software.


Real-time communication leads to real-time data.

This data gives you a powerful way to communicate critical information.

Operations management software affords your staff the communication capabilities necessary for the demands of today’s operational environment.


Accurate documentation is the ultimate factor in providing your operation with clear-cut risk reduction.

With operations management software, you can capture complete and accurate digital documentation for real-time review and future analysis.


You can’t analyze what you don’t know.

That’s why having and using the reporting features of operations management software for analysis is crucial for long-term performance.

Customize data the way your operation needs to improve and optimize every day.

Ready to go beyond the Principle and achieve Proactive Operations? Go here to learn how.


Robocalls are a common scourge the led to a set of principles to fight them. Reactive operations are that but throughout your property. We have a principle for that too – the ACDA Principle™.

Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis starting now to combat this annoyance in your operation.

That way, you can employ Proactive Operations and achieve maximum performance!

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

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