“Last fall, Corey Chase drove 6,000 miles around his state to ground-truth what every Vermonter with a cell phone knows: there are many, many places in the state where you simply can't get a signal, not to mention the 5 megabits per second data download speeds the carriers were claiming,” writes John Dillon in their recent NPR article entitled “One Man's Quest To Prove Vermont Has Terrible Cell Service.”
According to the article, “The six-week effort involved six cell phones, a state-owned Prius and an app from a software developer in Bulgaria.”
“What Chase, a Vermont Department of Public Service employee, found is now part of a detailed challenge before the Federal Communications Commission that officials hope will bring federal dollars into the state to improve the wireless network,” explains Dillon.
The NPR piece continues that “Chase, a telecommunications infrastructure specialist, drove the equivalent of Montpelier to Los Angeles and back. But his windshield time was along state roads and through town and village centers, at a slow pace of 40 mph. And occasionally he found himself on no road at all.”
"There's apparently a road that goes from Stamford to Bennington. I tried to take said road, and there's a state-government printed sign on the road that says: 'Your GPS is wrong, turn around now,” said Chase, according to Dillon’s article.
“Although Chase saw lots of beautiful sights and foliage driving around the state, his excursion was really a massive data collection project,” Dillon clarifies.
Looking at the weakness in the infrastructure?
While the title of Dillon’s article alone intrigued us, this undertaking hit home.
We see lessons for property operations worldwide.
So many lessons: complacency, change management, identifying your weaknesses, and most important, recognizing that your operation is terrible reactive.
We need to change that.
But, as you’ve seen with Chase’s mission, that requires a lot of time spent collecting data and going places you’re not necessarily comfortable going.
Are you ready to do what’s needed to be proactive?