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24/7 Software Blog

Welcome to the first week of 2019.

You want to capitalize on this fresh start.

Your operation is still running, and your team is still performing.

Everything is OK.

But what are you going to do to make it even better?

Do you have any New Year’s resolutions for your operation?

Do you have any plans to take your operation to the next level?

We’ve got something you can do.

How about making 2019 the year you maximize the performance of your property’s operation?

We mean, really maximize your performance.

You’ve got 12 twelve months ahead of you, let’s make them productive.

What do you say?

Let’s do this.

Keep reading; we’re going to show you how to employ the #1 methodology operations are transitioning to in 2019.

It’s called Proactive Operations, and it’s how you maximize your performance this year.

It’s Christmas morning.

And we’re thinking about the year ahead.

Most importantly, we’re thinking about what we’d like to see you achieve in 2019.

You’re a great leader.

You’re always working hard to run your property the best you can.

But you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system.

You can’t remember the name.

Not to mention, your maintenance team requires your team to write up a work order and then forward it to them.

Then, they enter the work order into their CMMS.

Nothing in your operation is unified.

Agree?

We counted three different systems right there.

Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way? It’s not.

You’re using too many tools to run your property.

This strategy is dangerous because it leads to significant inefficiencies that affect your customers, bottom line, and your job.

But the good news is you can change the course in 2019.

You can control the effectiveness of your operation.

You no longer need multiple tools.

You need a unified solution.

That’s what we want YOU to have this Christmas morning…

“A crew of engineers in the middle of the ocean will try to fix a device that was intended to clean the Great Pacific Garbage Patch, where an estimated 1.8 trillion pieces of plastic have coalesced into a field of debris twice the size of Texas.,” writes Francesca Paris in their recent NPR article entitled “Creator Of Floating Garbage Collector Struggling To Capture Plastic In Pacific.”

According to the article, “The garbage catcher has been floating in the Pacific since its highly anticipated launch out of San Francisco in September, but it has yet to produce the results anticipated.”

“Its inventor, 24-year-old Boyan Slat, told The Associated Press the solar-powered barrier hasn't collected any loads of trash because it's moving more slowly than the plastic it's trying to capture,” explains Paris.

"Which of course you don't want, because then you have a chance of losing the plastic again,’ the Dutch innovator said in a video. ‘[We're] trying to speed up the system just enough so that it will always constantly go faster than the plastic, which is what we need."

Paris shares that “Slat and his team said they had anticipated running into issues like this one.”

"What we're trying to do has never been done before. So, of course we were expecting to still need to fix a few things before it becomes fully operational," Slat said in the piece.

We could not relate to Slat and his team anymore.

This experience something we regularly face as we help proactive leaders (like you) strive towards maximum performance.

Are you struggling to achieve maximum performance throughout your property operation?

Don’t fret; we’ve got you covered.

This situation reads Proactive Operations all over it.

And we can help!

“Imagine driving alone in your car, but instead of sitting behind the wheel, you're dozing in the backseat as a computer navigates on your behalf. It sounds wild, but former New York City Traffic Commissioner Sam Schwartz says that scenario isn't so far off the mark,” writes Terry Gross in their recent NPR article entitled “The Revolution Will Be Driverless: Autonomous Cars Usher In Big Changes.”

"I was a New York City cab driver back in 1968, and I watched transportation evolve over time. I have never seen anything as rapid as what has happened this decade. Autonomous vehicles are coming," Schwartz says in the piece.

“While Schwartz doesn't know exactly what the autonomous vehicle of the future will look like, he notes that it may not look anything like today's cars. It might not have a steering wheel or brakes, he says: ‘It could be a room any size; it could be a conference room," according to Gross.

“Beyond aesthetic differences, Schwartz predicts that driverless cars will transform roads, job and economies. He notes that while repair shops, trucking companies and car dealerships may lose business, other industries — including the advertising industry — stand to flourish with a captive, backseat audience,” Gross explains.

So, what do you think?

It’s fascinating that autonomous cars are a topic right now.

Of course, many people expected to be zooming around in flying cars.

But, let’s start with one thing at a time.

It’s just like Proactive Operations.

You can usher in significant change that affects your property, customers, and every other stakeholder in the industry.

But, you’ve got to take steps.

Sometimes baby steps.

Agree?

You can’t jump to flying cars without going through a proper evolution – whatever that might involve.

All we’re saying is that advancing your property is important, but you need to do it in phases.

You need to be meticulous and get things right.

You won’t achieve the changes you need without building every aspect of your operation with purpose and a methodology.

“In one of the largest cybersecurity breaches in history, Marriott International said Friday that information on up to about 500 million of its customers worldwide was exposed in a breach of its Starwood guest reservation database dating as far back as 2014,” writes Avie Schneider in their recent NPR article entitled “Marriott Says Up To 500 Million Customers' Data Stolen In Breach.”

“The world's largest hotel chain said it learned of the breach on Sept. 8,” Schneider explains.

According to the article, “The company said the Marriott hotel network was not affected. ‘The investigation only identified unauthorized access to the separate Starwood network,’ it said. Marriott acquired Starwood Hotels & Resorts Worldwide in 2016.”

“For 327 million of the affected guests, the compromised data includes ‘some combination of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest ("SPG") account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences,” the company said in Schneider’s article.

“For some customers, the information ‘also includes payment card numbers and payment card expiration dates, but the payment card numbers were encrypted,” Marriott added in the NPR piece.

Your personal data is yours to provide how you deem suited, whether it’s your date of birth or critical payment information.

Agree?

And whether you’re running a hotel or any other property, anything related to your customers must be a top priority.

We know you agree with that.

That’s why we thought it necessary to provide insight into what you could do to decrease your property’s chances of any form of a breach.

Let’s get started!

“A big car company is going small. Ford is buying electric scooter company Spin,” writes James Boubek in their recent NPR article entitled “Why Ford Is Getting Into The Scooter Business.”

According to Doubek, “Ford and Spin won't confirm the price tag, but reports put the purchase price at $100 million and an overall investment from Ford of $200 million.”

“The acquisition, announced last week, marks the first time a carmaker has seriously invested in the bike and scooter-sharing sector, which is typically the realm of tech companies,” the article continues.

Doubek explains that “Automakers are trying to broaden their business — to become "mobility" companies rather than just selling cars.”

"All the automotive companies are looking for ways to manage the future,’ says Bruce Belzowski, the managing director of the Automotive Futures Group and formerly of the University of Michigan's Transportation Research Institute. ‘In the past, they managed the future by just designing and building vehicles that people really wanted to buy. And now they're confronting a potential future that's different from that," shares Doubek later in the article.

“Belzowski says legacy car companies aren't necessarily counting on being profitable when they throw money at new technologies. But these companies don't want to be left behind,” the NPR piece continues.

You don’t either.

Agree?

Technology is moving fast.

You need to get started on the implementation of software.

It’s no longer a nice to have.

You need it.

Your customers expect it.

That’s why this article hit home for us. We don’t want you getting left behind.

We want you getting into the Proactive Operations business that way you can maintain your status as one of the world’s greatest properties.