24/7 Software Blog

You oversee all operations for your property.

Besides your family, it’s your life.

You believe you’re excellent at it too.

But, you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, from customer service to security, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system – you can’t remember the name – for managing issues, incidents, and other miscellaneous requests that happen throughout the property.

Not to mention, your engineering team requires your team to write up a work order and then forward it to them.

Then, they enter the work order into their CMMS software.

We counted three different systems right there.

Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way?

It’s not.

You’re using too many ‘tools’ to run your property.

This strategy is dangerous because it leads to significant inefficiencies that affect your customers, bottom line, and your job.

But, the good news is you can change the course of the future.

You can control the effectiveness of your operation.

You no longer need multiple tools – you need a unified solution to achieve Proactive Operations.

“A winning Mega Millions ticket for a $1.537 billion lottery — one of the largest ever — was sold in South Carolina, according to the South Carolina Education State Lottery,” writes Emily Sullivan in their recent article entitled “A Winning Ticket In S.C. For $1.5 Billion, One Of Largest Jackpots In Lottery History.”

“The stunning lump-sum cash payout, should the lucky winner choose to take it? Nearly $878 million,” shares Sullivan.

According to the article, “The drawing was at 11 p.m. ET Tuesday, and the odds of holding the winning ticket were about 1 in 302 million.”

“The winning numbers were 28-70-5-62-65, with a Mega Ball of 5,” the NPR article notes, in case you missed the drawing.

“The California Lottery said it sold 8 tickets matching 5 of the 6 numbers. Those ticket holders will win ‘a still undetermined amount of prize money,’ it said. Also, the Texas Lottery said a $3 million winning ticket for Tuesday's drawing was sold in San Antonio,” the article highlights.

According to Sullivan, “There could be more lucky ticket holders — not all states have reported if they sold any partially winning ticket numbers.”

Do you have a lucky ticket?!

Chances are, you don’t.

But, the good news is you don’t need luck for what we’re talking about today.

It’s a sure thing.

And it’s called Proactive Operations.

The winning methodology used by the world’s greatest properties to achieve maximum performance.

“Here’s our problem,” you shout.

“We’re always picking up the pieces,” you tell Chris, your director of public safety.

“We’re never ahead of the game,” you continue.

“It’s because we’re running an outdated system that runs from software on the first computer I used in my first year here,” he responds.

“The wands don’t even work that well either.

They’re always crashing on our guards,” he explains.

“We’re always running in ‘reactive mode,'” he snarls.

You look at him with intense interest.

“What do you mean?” you ask.

“Poor documentation, time-stamping technology, no accountability, high turnover of staff, and the inability to capture critical information on the fly,” he explains.

Now, you’re frustrated with yourself because he’s approached you about upgrading your guard tour system in the past.

But, you didn’t listen.

You understand the challenges of running a legacy system.

So, today you choose to implement a proactive, web-based system at your property.  

Let’s move your operation to the type of guard tour system proactive operations use.

“Passwords that took seconds to guess, or were never changed from their factory settings. Cyber vulnerabilities that were known, but never fixed. Those are two common problems plaguing some of the Department of Defense's newest weapons systems, according to the Government Accountability Office,” writes Bill Chappell in their recent NPR article entitled “Cyber Tests Showed 'Nearly All' New Pentagon Weapons Vulnerable To Attack, GAO Says.”

“The flaws are highlighted in a new GAO report, which found the Pentagon is ‘just beginning to grapple’ with the scale of vulnerabilities in its weapons systems,” Chappell explains.

“Drawing data from cybersecurity tests conducted on Department of Defense weapons systems from 2012 to 2017, the report says that by using ‘relatively simple tools and techniques, testers were able to take control of systems and largely operate undetected’ because of basic security vulnerabilities,” the article continues.

According to the NPR piece, “The GAO says the problems were widespread: ‘DOD testers routinely found mission critical cyber vulnerabilities in nearly all weapon systems that were under development.”

Chappell explains in the article that “When weapons program officials were asked about the weaknesses, the GAO says, they ‘believed their systems were secure and discounted some test results as unrealistic."

And that’s why we’re writing today’s article.

We don’t want you to believe anything.

You’ve got to know your ‘systems’ are secure.


That’s why it’s critical to identify your flaws now and understand potential vulnerabilities.

But, you’re probably wondering how right?

Well, if you’re “just beginning to get a grapple” of the importance of your operation’s strengths, weaknesses, opportunities for improvement, and outside threats – we’ve got you covered.

Keep reading; we’re going to share why and how a proven methodology is a key to plugging holes in your operation and knowing everything is secure.

Believe us.

“Donna Strickland seemed genuinely surprised to learn that she was only the third woman to ever win the Nobel Prize in physics,” writes Geoff Brumfiel in their recent NPR article entitled “The Nobel Prize In Physics: 117 Years, 3 Women And Counting.”

"Is that all, really?’ a flummoxed Strickland asked during a press conference announcing the prize. ‘I thought there might have been more,” shares Brumfiel.

“But there haven't been. Only the famous scientist Marie Curie and Maria Goeppert Mayer, a nuclear physicist, have won the prize. Curie won in 1903 for her discovery of radioactivity, and Goeppert Mayer in 1963 for theoretical work on the structure of the atomic nucleus,” Brumfiel explains in the NPR piece.

According to the article, “Strickland's win was announced Tuesday morning at the Royal Swedish Academy of Sciences in Stockholm. She and French physicist Gérard Mourou won a quarter of the prize each for their work creating super-bright, super-fast pulses of laser light. Separately, Arthur Ashkin won half the prize for work using laser light as a kind of tweezer to pinch and move physical objects.”

“Strickland's work with Mourou was critical to making lasers the powerful instruments we use today, says Margaret Murnane a physicist at JILA in Boulder who specializes in laser science. The technique is known as chirped pulse amplification, and Murnane says ‘it really was a key enabling discovery that really allows us to use all the power of laser light," the piece further explains.

According to Brumfiel’s article, “The technology has already been used for eye surgery and laser cutting, Murnane says. In the future may even be the basis for particle accelerators.”

“Other physicists were elated at the news of Strickland's win. ‘I think it's fantastic,’ says Joanne Cole, a particle physicist at Brunel University London in the UK. ‘It's about time," shares Brumfiel.

What a stellar progression for mankind.


Strickland’s win (and work) is officially in the history books.

And, it’s about time your operation sees a prize all its own.

How does that sound?

Keep reading; we’re going to share the methodology you need (and will want) to lead an operation worthy of winning the Nobel Prize.

“Introduced as ‘tiny but mighty,’ 7-year-old Malea Emma Tjandrawidjaja stepped up to the mic before an LA Galaxy soccer match Sunday night and belted out a version of the national anthem that stunned the crowd of 25,000,” writes Shannon Van Sant in their recent NPR article entitled “7-Year-Old Girl Belts Out National Anthem, Steals Show At MLS Match.”

“Her rendition has since gone viral on social media,” the article continues.

"I was thinking that I cannot do anything wrong because it's a really special song to America," the 3-foot-9-inch youngster told ABC News, shares Van Sant.

According to the NPR piece, “Malea Emma said she didn't know she would be performing at the MLS match in Los Angeles until last week. The Galaxy held a contest on social media to find someone to sing the anthem, according to ABC — and when Malea Emma's father told her she had won, she was overjoyed.”

“The little girl with the big voice has wanted to sing since she was 1 and started lessons when she was 3, according to The Washington Post. ‘She's been singing forever, basically before she could speak,’ her father, Arman Tjandrawidjaja, told USA Today. ‘Sometimes we have to tell her to be quiet,” writes Van Sant.

Did you get a chance to watch the video?

Check it out!