24/7 Software Blog

Detect Glitches and Act Before It Affects Your Customers

by 24/7 Software / October 24, 2019

“New evidence indicates that Boeing pilots knew about ‘egregious’ problems with the 737 Max airplane three years ago, but federal regulators were not told about them,” writes David Schaper in their recent NPR article entitled “Boeing Pilots Detected 737 Max Flight Control Glitch 2 Years Before Deadly Crash.”

“Investigators say the plane's new flight control system, called MCAS, is at least partially to blame for 737 Max crashes in Indonesia in 2018 and Ethiopia this year that killed 346 people. Acting on data from a single, faulty angle-of-attack sensor, MCAS repeatedly forced both planes into nosedives as the pilots struggled, but failed to regain control,” Schaper explains.

According to the article, “The pilots in the Lion Air plane that crashed in Indonesia last October did not know MCAS existed, as Boeing did not disclose any information about it in pilot manuals or in training material.”

“Newly revealed instant messages sent between Boeing's then-chief technical pilot for the 737, Mark Forkner, and another technical pilot, Patrik Gustavsson, in November 2016 indicate that Forkner experienced similar problems with MCAS during a test session in a flight simulator,” the NPR piece continues.

Schaper writes, “In a transcript obtained by NPR, Forkner writes that ‘there are still some real fundamental issues’ with the system that he says Boeing engineers and test pilots ‘claim that they are aware of."

And we’ve all witnessed the aftermath.

Unfortunately, the harsh reality of these incidents is they could happen to any organization responsible for keeping people safe.

That includes your operation.

Let that set in for a moment.

Keep reading; we’re going to show you how Proactive Operations lets you detect glitches in your operation before the effect is a negative one.


Proactive Operations is a methodology by which property operations utilize strategy, infrastructure, and technology to achieve maximum performance.

With Proactive Operations, your organization can manage everything that occurs to ensure a safe and memorable experience for your customers.

Unlike reactive operations, Proactive Operations provides you a disciplined framework for streamlining processes, resources, personnel, information, and communication.

By continuously examining, improving, and optimizing your operation, you program your ability to manage everything 24/7 365 – proactively.

Yes, you can detect and act with Proactive Operations.

What does that sound like?

Prevention, right?

You have the right methodology in place to prevent anything catastrophic from occurring – and harming your customers.


Let’s think about these incidents again.

Now, think of possible equivalents for your property.

Here’s what Proactive Operations will give you to detect, act, and now prevent – PROACTIVELY.

  • Strategy - Examine and scrutinize all areas of your operation to identify strengths, weaknesses, and opportunities for advancement. Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis.
  • Infrastructure - By investing in the design and development of an infrastructure, you create the opportunity to manage agile operations and organized personnel while maintaining a streamlined flow of information.
  • Technology - Strengthen this final component by implementing software solutions that optimize all three pillars. It will help skyrocket your performance. Get the real-time communication and information you deserve, create memorable customer experiences, and reduce your risk.

You can drill-down even more.

We want to help.

Go here and read everything you can about Proactive Operations. It will change everything for the better.


The incidents related to the 737 Max airplane are heartbreaking. The new details that have surfaced certainly make it worse. Unfortunately, severe incidents like this can affect organizations of all kinds. Yours included.

Employ Proactive Operations to give you a disciplined framework to detect, act, and prevent severe incidents from affecting your customers and everyone else you’re responsible for protecting.

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

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