24/7 Software Blog

“Two weeks ago, MIT's David Autor gave the prestigious Richard T. Ely lecture at the annual meeting of American economists in Atlanta. Introduced by the former chair of the Federal Reserve Ben Bernanke as a "first-class thinker" who was doing "path-breaking" work on the central economic issues of automation, globalization, and inequality, Autor strolled up to the microphone with a big smile,” writes Greg Rosalsky in their recent NPR article entitled “What The Future Of Work Means For Cities.”

“His talk was about the past and future of work, and he focused especially on cities,” explains Rosalsky.

According to the article, “Every decade the U.S. Census Bureau asks people what they do for work. If enough people report a certain job title, the bureau adds it to a list of jobs.”

“Autor and Anna Salomons, an economist at Utrecht University in the Netherlands, analyzed the last few decades of this data and tracked the types of jobs that have been created. They identify three trends that help explain where employment in the U.S. may be headed,” writes Rosalsky.

The first trend is called “frontier work,” which is all about technology-related jobs.

Well, that got us thinking.

Not necessarily about tech jobs.

The thinking process evolved for us into going down a rabbit hole of everything related to the future of properties.

Beyond work.

We get it; these trends are not directly (and only) related to property operations.

But the concept of how the work component affects future cities was intriguing.

And it led to this critical question:

What does the future of Proactive Operations mean for properties?

We took a step back and looked at the idea of “Jetson jobs” as Autor calls it in the article.

For us, the decision revolves around the future.

That’s where Proactive Operations fits so well.

It’s not frontier work but let’s call it a “Frontier Methodology.”

What’s its purpose?

Drive the future of property operations, inclusive of work, technology, security, risk, and experience.

In a nutshell, create better and better memories.

“Think about the last time you went to the supermarket. You probably spent no more than a few seconds choosing from all the different brands of toothpaste, frozen peas or oatmeal,” writes Alina Selyukh in their recent NPR article entitled “From Campbell's To Kellogg's, Classic Brands Are Feeling The Crunch.”

“Those few seconds used to be the holy grail for brands, the moment you would get hooked forever on that Tide detergent or Heinz ketchup — an event referred to as ‘the first moment of truth.’ But lately, the moment of truth has moved to the Internet. What's more, ripples from the 2008 recession have changed us as shoppers,” Selyukh explains.

According to Selyukh’s article, “More and more people have started saying: ‘I'm not a brand person."

“Those five fateful words come from Juliet McFadden, 23, an office manager in Boston. For consumer brands used to owning American cupboards and closets, that sentiment spells trouble and signals a turning point: evolve or wither,” writes Selyukh.

Those five fatal words could be devastating to a classic brand.

But, we’ve got four fatal words that might resonate with you more.

We’re confident you’d never want to hear these.

“I’m not coming back!”

We’d never want you to experience that from your customers – especially over and over until your property is forced to close its doors.

But, how do you avoid this crunch classic brands are starting to experience?

You employ Proactive Operations, and you never stop evolving.

How do you think your 2018 went?

Do you feel good about the year?

We bet you’re ready to take on 2019 – that’s how proactive leaders are.

But, you might be struggling to achieve a certain level of performance.

Something doesn’t feel right.

Since you’re reading this article, it might have something to do with how many tools you’re using to manage your operation.

Are we close?

You know, you’re using a texting system from one provider and a CMMS from another.

Everything “works,” but not without many communication breakdowns.

No one is on the same page across personnel.

Your operational functions are limited in their success – everyone is getting by.

But, we believe you can achieve maximum performance.

We know you want to employ Proactive Operations correctly.

That’s why you’ve got to read this article.

It’s time to bring your operation together and reinforce your pursuit of perfection.

Welcome to the first week of 2019.

You want to capitalize on this fresh start.

Your operation is still running, and your team is still performing.

Everything is OK.

But what are you going to do to make it even better?

Do you have any New Year’s resolutions for your operation?

Do you have any plans to take your operation to the next level?

We’ve got something you can do.

How about making 2019 the year you maximize the performance of your property’s operation?

We mean, really maximize your performance.

You’ve got 12 twelve months ahead of you, let’s make them productive.

What do you say?

Let’s do this.

Keep reading; we’re going to show you how to employ the #1 methodology operations are transitioning to in 2019.

It’s called Proactive Operations, and it’s how you maximize your performance this year.

It’s Christmas morning.

And we’re thinking about the year ahead.

Most importantly, we’re thinking about what we’d like to see you achieve in 2019.

You’re a great leader.

You’re always working hard to run your property the best you can.

But you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system.

You can’t remember the name.

Not to mention, your maintenance team requires your team to write up a work order and then forward it to them.

Then, they enter the work order into their CMMS.

Nothing in your operation is unified.


We counted three different systems right there.

Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way? It’s not.

You’re using too many tools to run your property.

This strategy is dangerous because it leads to significant inefficiencies that affect your customers, bottom line, and your job.

But the good news is you can change the course in 2019.

You can control the effectiveness of your operation.

You no longer need multiple tools.

You need a unified solution.

That’s what we want YOU to have this Christmas morning…

“A crew of engineers in the middle of the ocean will try to fix a device that was intended to clean the Great Pacific Garbage Patch, where an estimated 1.8 trillion pieces of plastic have coalesced into a field of debris twice the size of Texas.,” writes Francesca Paris in their recent NPR article entitled “Creator Of Floating Garbage Collector Struggling To Capture Plastic In Pacific.”

According to the article, “The garbage catcher has been floating in the Pacific since its highly anticipated launch out of San Francisco in September, but it has yet to produce the results anticipated.”

“Its inventor, 24-year-old Boyan Slat, told The Associated Press the solar-powered barrier hasn't collected any loads of trash because it's moving more slowly than the plastic it's trying to capture,” explains Paris.

"Which of course you don't want, because then you have a chance of losing the plastic again,’ the Dutch innovator said in a video. ‘[We're] trying to speed up the system just enough so that it will always constantly go faster than the plastic, which is what we need."

Paris shares that “Slat and his team said they had anticipated running into issues like this one.”

"What we're trying to do has never been done before. So, of course we were expecting to still need to fix a few things before it becomes fully operational," Slat said in the piece.

We could not relate to Slat and his team anymore.

This experience something we regularly face as we help proactive leaders (like you) strive towards maximum performance.

Are you struggling to achieve maximum performance throughout your property operation?

Don’t fret; we’ve got you covered.

This situation reads Proactive Operations all over it.

And we can help!