We can talk about incident management all day.
You should be able to…too.
But really, how ready are you for this upcoming season? For your next event? For the future?
No matter what your industry, you need to take care of business – and look good doing it.
Today, we want to talk about something, well, that we talk about all the time.
Yes we write exhaustively about incidents, issues, communication, guest services, and everything else that encompasses running an effective operation.
We totally understand, but we do it for a reason!
We want you to be a top-notch professional. Pure and simple. No question about it.
With that said, we want you to test yourself today.
Just a little test…for an important cause.
Are you running a safe and secure environment that’s conducive of endless excitement and so many memories that peace of mind is inevitable?
We’re going to find out…
But hey, don’t worry if your summer vacation has left your memory a little foggy. That’s why we’re here.
To clear your mind and wake up your inner professional.
We’re ready to find out where your operation stands for the upcoming season or your next event, give you some insight to prepare for what’s ahead and watch you achieve peace of mind.
Treat today’s article like a pop quiz that you can’t fail and you get all the correct answers to.
Are you ready? We are.
Then, let’s get to it.
4 Key Factors to Measuring Your Operation’s Incident Management Readiness
We love what we do SO much, and enjoy sharing everything we learn with the industry.
So much…that we actually listen to you, our clients and the industry as a whole. (Yes, we’re those solution providers that actually listen.)
Over the years, we’ve listened and have studied operations…incessantly.
Truthfully, it has been quite an eye opener as to how many professionals throughout the industry have great ideas and insight that their peers aren’t even aware of.
We’ve notice other limitations too…
There’s not always consistency among operations.
Our point is that great ideas and practices are meant to be shared and utilized for further improvement, enhancement and analysis.
It also helps to create consistency of communication.
That’s why we’ve developed our framework for ensuring your operation is advanced, is improved and is always under analysis during your continuous pursuit of perfection.
You might have heard of it or seen it mentioned somewhere before – we call it the ACDA Principle™.
We think it’s pretty awesome.
Not because we thought of it, because that’d be inaccurate.
The truth is:
You as an industry created it without even realizing it. We only put the pieces together.
YOU created the ACDA Principle™. We just named it and promote the heck out of it.
You’ll be able to establish where your incident management readiness stands by rating your current operation against the four pillars of the ACDA Principle™:
We know that you might have all four in place, or maybe only three or your operation might not be associated with any of these factors.
Like we said, don’t worry!
Today we’re going to change your operational readiness and get your operation ready for the future.
Once you have all four of these pieces in place, your readiness from this point on will be…through the roof – with a jet pack attached.
We’re going to couple the ACDA Principle™ with progressive technology and show you what operational readiness should and can look like for your progressive operation.
Ramp up Your Readiness with a Clear Framework and Cutting-Edge Technology
If you think you can blink and see awareness, communication, documentation, and analysis appear in your operation – it’s not going to happen.
To get full awareness, enhanced communication, accurate and reliable documentation, smart analytics, and peace of mind…you’ll need a little help from your friends (Us!) and innovative software.
For your pop quiz. Mind you, this is a self-test…
Remember the honor code as a kid?
Well, that also applies here because we want you to be successful.
As we go through each aspect of the ACDA Principle™ rate your current operation, refresh your skills, and you might want to ask yourself questions like this along the way:
- What occurs in your operation, at all times? Does your staff even know half the time?
- Is resource allocation a major stress factor? Do you have the ability to deploy security and emergency response teams, effectively?
- How far back do your incident details go? Is liability defense in your operational vocabulary?
- What’s your staff up to? Can and how do you ensure accountability?
- What tools do you use to continuously improve your operation and team’s performance?
- Is it time to revamp your emergency management plan? How about your protocols-to-handle?
Let these questions percolate while we move your operational readiness sky high using the ACDA Principle™ and innovative software.
Moving From Not Knowing to Full Awareness in Your Operation
Increased awareness affords you and your staff the ability to respond to one more incident in a little less time. It gives you the liberty to take care of your other responsibilities.
Provide text communication as a channel for your guests to instantly report issues. It’s useful for your staff without radios as well.
Text communication software gives you lots of value. It offers the ability to have “thousands of eyes” to assist in reporting issues as they occur.
Think about it:
Valuable time can be saved for staff by eliminating the need to find one of your supervisors with a radio so they can report an incident.
Who really has the time for that?
Using an incident management system your team can enter and update incidents in real time. It can be more complex and exciting than this, but that’s for another article.
Here’s the kicker:
Your team knows exactly what’s happening and when.
It’s how you ensure all issues are quickly being handled.
This will always keep your guests and staff safe.
You’re already starting to look even more ready than right before you began reading this article, aren’t you?
Unclogging and Enhancing Communication Lines Between Your Guests and Staff
Close the communication gap by arming your staff with mobile apps to easily and effectively report incidents.
Real-time communication will lead to real-time data. (We love data.)
Create an easy to learn set of communication procedures inclusive of mobile apps, alerts and notifications, and much more you can read about when you subscribe to our blog.
This gives you a painless and manageable way to quickly train staff too.
Automate information to empower your staff and you’ll see communication throughout all departments rapidly improve.
Producing Comprehensive, Accurate and Complete Documentation of Any and All of Your Incidents and Issues
Accurate documentation gives you liability defense. It’s that clear.
You never know when you’ll need it.
You must document every incident, every single time.
All the details matter.
It gets better:
The use of an incident reporting system will let you eliminate illegible handwritten notes.
You’ll replace them with the correct information that you can access anytime.
Even if notes need to be accessed in the future, there’s no need to find the employee who created the report.
- You no longer need to decrypt illegible handwritten details
- Your records are digital, complete and reliable
Digital records are generally accepted in liability defense and handwritten notes are not.
Digital records are tracked in these solutions.
Any changes and updates your team makes are logged into the system. You know who wrote what and when changes to the record were made.
You’ll be ready for anything, right?
The key to gaining accurate documentation is creating a system that allows your staff to record information at the same time they’re performing their job.
Get the job done in real time while on the move.
Putting these systems and protocols in place ensures their job performance is never affected by documenting incidents.
Smart Professionals Use Smart Analytics – How Do You Assess?
Data can be the difference between high-stress and peace of mind.
Would you agree?
Now, know this:
You can’t analyze what you don’t know.
You…can’t analyze…what you don’t know…
- Own the documentation so you can measure your risk
- Communicate what you know to your staff
- Repair any flaws so you can be ready for the future
Having and using analytics is crucial for the efficiency of any operation. Teach your team how to create lasting, positive memories for your guests.
Use your analytics to improve your processes and ensure protocols-to-handle are executed as you require.
Analytics give you the insight into your operation so you can improve every aspect of your operation, and the people that run it.
Use the data to improve factors of readiness like – for example – response times. We all know response times matter.
That’s a start.
Understand your operation so you can respond a little better each time.
Over to You
Knowing where you operation stands is vital to your peace of mind. Using the ACDA Principle™ as your framework helps you achieve the readiness your team needs to be successful.
So, how do you rate on incident management readiness after all? Are YOU ready for what’s coming?