24/7 Software Blog

“Is Our Property in The Upside Down?”

by 24/7 Software / August 15, 2019

“Something is strange with the economy,” writes Greg Rosalsky in their recent NPR article entitled “Is Our Economy In The Upside Down?

“Normally, in good times, the government seeks to balance its books a bit, borrowing less, paying off some debt or — gasp — maybe even aiming for a budget surplus. And right now, on some important measures, economic times are good. But the government has been increasing spending and cutting taxes — and the budget deficit is projected to grow to nearly $1 trillion, an increase of over 35% since the Tax Cuts and Jobs Act was passed in 2017. Meanwhile, the Federal Reserve would normally be raising interest rates to make sure the price of everything doesn't get out of control. But high inflation is nowhere to be seen, and the Fed is now cutting interest rates,” explains Rosalsky.

According to the NPR article, “We're living in the Upside Down. You know, like that shadowy land in Stranger Things, where the laws of physics don't apply and monsters might eat you. It's an alternate dimension where economic textbooks are being thrown out the window. A scary place where despite big deficits and easy money, the economy is slowing down to a rate below historical averages and wage growth remains disappointing. And it's a place where frightening monsters, or demogorgons, continue to scare away investment and productivity. Slaying these monsters is the key to growth and prosperity, but we seem to be stuck in this new world where investment and productivity will not come roaring back.”

“Can we escape?” asks Rosalsky.

“Could you escape?” was our first question following the one above.

We don’t know how your operation is doing.

But we’re always concerned whether you’re running a reactive operation – one that’s in The Upside Down.

Call them what you want.

Your frightening monsters and Demogorgon lurk in unique ways to your properties.

Lack of awareness, poor communication, illegible handwritten documentation, and zero ability to analyze your operation’s effectiveness are good examples of the monsters we’ve seen.

Sound familiar?

Keep reading; we’re going to show you how Proactive Operations can help you move right side up.


Proactive and Operations are two words you’ve heard before.

Proactive means controlling a situation by causing something to happen rather than responding to it after it has happened.

Operations relates to the condition of functioning. Something powerful happens when you combine the two.

A new way of thinking, understanding, and executing is created.

Proactive Operations defines what every property, in every industry, must strive to achieve.

It represents those operations that have taken or plan to take their operation to the highest level of performance.

The three pillars of the Proactive Operations methodology that work to produce and continuously support a world-class operation are:

  1. Strategy
  2. Infrastructure
  3. Technology
Define a Strategy to escape The Upside Down.

Strategy is the first pillar for building Proactive Operations.

Examine and scrutinize all areas of your operation to identify strengths, weaknesses, and opportunities for advancement.

Use the ACDA Principle™ to understand, apply, and continuously improve your Awareness, Communication, Documentation, and Analysis.

Build an Infrastructure agile enough to counter the Demogorgon.

Infrastructure is the second pillar.

Yours is based on your operational needs.

But you must have one.

It should include representatives from any functional area where issues or incidents could affect performance and customer experience.

By investing in the design and development of an infrastructure, you create the opportunity to manage agile operations and organized personnel while maintaining a streamlined flow of information.

Deploy real-time Technology to stay ahead of the monsters.

Technology is pillar three – and where you need to find operations management software.

Strengthen this final component by implementing software solutions that optimize all three pillars.

It will help skyrocket your performance.

Get the real-time communication and information you deserve, create memorable customer experiences, and reduce your risk.


Is your property in “The Upside Down” or running as a reactive operation? There’s a chance you’re fighting frightening monsters or a Demogorgon of your own. We want to help you overcome this for your property.

You’re going to need Proactive Operations to bring your operation from out from The Upside Down and right side up. Employ this methodology to achieve the maximum performance your operation needs, and your customers deserve.

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

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