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24/7 Software Blog

“Infrastructure.”

What immediately comes to your mind after it’s said?

You might envision a series of people, departments, technology, and all the moving parts of your operation.

We’re not sure what you will see exactly.

But, we know it’s important that ‘infrastructure’ resonates with you.

Why?

It’s an essential part of your operation.

As the second pillar of Proactive Operations, its primary purpose is bringing your operational personnel, teams, or departments together on the same plane.

But, our suspicion is that when you thought about it, your perspective might be different than ours.

It’ll probably be different from any other professional reading this article.

That’s cause for concern.

There could be deficiencies in what you believe to be a capable infrastructure.

Agree?

Is your ‘infrastructure’ missing something?

Several aspects of your operation are humming, but other areas of it could be leading you to manage reactive processes.

We’ve got to see where the shortfall is today.

How does that sound?

We’ve had the privilege of working with hundreds of the world’s greatest operations to understand what the result of the right foundation is.

Keep reading; we’re going to share what we know.

“In elections past, the integrity of the vote was protected by poll workers and election officials. But in 2018 and likely beyond, elections are being protected by people like the anonymous man who works in the basement of the West Virginia Capitol,” writes Dave Mistich in their recent NPR article entitled “States Turn To National Guard To Help Protect Future Elections From Hackers.”

“He's member of the West Virginia National Guard who is a cybersecurity specialist responsible for monitoring any computer-related threats to the state's elections. Since August of last year, he's been attached full time to the office of Secretary of State Mac Warner,” Mistich continues.

According to the NPR article, “After Russian-backed hackers probed election-related systems in at least 21 states in 2016, election officials, whose focus has traditionally been on making sure that polling places run smoothly and that results are speedily reported, now have to focus on protecting their computer systems.”

Mistich continues that “oftentimes lacking those resources in-house, National Guard specialists have been called in to monitor vital election systems in a handful of additional states, including Colorado, Ohio and South Carolina.”

“Neither the West Virginia National Guard nor Warner's office would permit the soldier to speak on the record, but Warner emphasized how crucial the role is,” Mistich explains.

"We, just like every other government entity and people in business, are getting pinged all the time. Somebody is checking to see are there any open doors [or] open windows for targets of opportunity," Warner said in Mistich’s piece.

How does the thought of having to react to intrusion attempts make you feel?

Overwhelmed?

Anxious?

We understand that these measures might be necessary for the circumstances. National elections are critical to the future of a country.

But, this article offers a different lesson for your operation today.

It stems from a gut feeling we got while reading this article.

Any idea what it might be?

“Dan Shefet is an unlikely tech revolutionary. He's not a young math geek who builds driverless cars, nor does he promise to make a tech product for the masses. His crusade is different. The 63-year-old-year-old Shefet has staged an astonishingly effective campaign in Europe to thwart the torrent of fake news and damaging personal attacks that course through the Internet by taking on the tech giants,” writes Aarti Shahani in their recent NPR article entitled “The Paris Lawyer Who Gives Google Nightmares.”

According to Shahani, “The Paris-based Shefet packs a lot of energy into his compact frame of 5 feet 7 inches, and one can even find him sprinting across the streets as he gets from one meeting to the next in the city. He is on a mission to kill free speech — at least the way the United States understands it. He has one aim, and it is directed squarely at a select few in Silicon Valley.”

"A handful of corporations have been raised to a level of legal untouchability hitherto only bestowed upon certain diplomatic missions and royalty," Shefet explains in the NPR piece.

“These might sound like the perishable musings of an armchair critic or an op-ed columnist. But Shefet has legal street cred,” shares Shahani.

The NPR article notes that “He battled long and hard against Google in court in Paris. And surprisingly, in a defining moment in the battle over digital rights, Shefet came out the victor.”

We recommend that you read the article as Shahani shares how Shefet claims his victory to drive his international fight for the “right to be forgotten.”

An old law, twenty years old, supported his initiative – and now this steadfast “legal ammunition” has cleared a path to accountability.

One which provides insight and a lesson for you.

It’s with intense focus and understanding of the critical details that affect your property’s operation that’ll give you an unfair advantage to criminals.

Knowing your property, operation, and how lawbreakers can and will try to affect your organization gives you the upper hand.

The devil is in the details, right?

Let’s go find it.

“Officials in Atlanta say the city's computer systems are not yet fully operational after a ransomware attack hit the city last week and locked some city data behind a wall of encryption,” explains Doreen McCallister in their recent NPR article entitled “Atlanta Working 'Around The Clock' To Fight Off Ransomware Attack.”

“Tasnim Shamma of member station WABE in Atlanta tells our Newscast unit that cybersecurity experts are working around the clock to restore access to the city's data,” writes McCallister.

"Many city employees have been without access to Internet and email since Thursday after hackers locked some of its systems and demanded a $51,000 payment. The city says it completed part of its investigation of the cyberattack, but it's working on restoring full service," shares Shamma in the NPR piece.

According to McCallister, Mayor Keisha Lance Bottoms expressed the importance of cybersecurity and that it is now a top priority for the city of Atlanta.

"There's a lot of work that needs to be done with our digital infrastructure in the city of Atlanta, and we know that year after year, that it's something that we have to focus on and certainly this has sped things up," Bottoms states in the article.

McCallister continues in their article that “Bottoms says the city has continued to operate despite the cyberattack.”

Do you believe Atlanta officials were prepared for an attack like this?

It doesn’t appear that way based on Bottoms’ reference to Atlanta’s infrastructure.

To us, this reads ‘reactive operations’ without question.

Agree?

Mayor Bottoms states that “cybersecurity is now a top priority for the city.”

Aside from Atlanta’s ability to handle this incident, it does present an essential lesson for all operations.

First, let’s address the lesson as a question for you to consider.

Are you working ‘around the clock’ to fight threats from impacting your property, operation, staff, and customers?

Whether your answer is “yes” or “no,” it’s critical that you continue reading.

The days of dial-up are gone. (Long gone.)

But, operations are still using “technology” from the days of old.

Are you?

We hope not, but you probably are if you don’t use real-time communications on your property.

Today’s operational environment requires your team to be fast acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But, our question is this:

Why are you still running your operation as you did two years ago?

If that’s a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2018, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2019 rolls around, and you’re even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse too, because now your customer experience and revenue declines, while your risk increases.

Yikes!

Here’s the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way you can ensure the longevity of your operation.

Are you ready for Proactive Operations?

“There aren't very many scientists who achieved rock star status. Stephen Hawking, who has died at the age of 76, family members told British media early Wednesday, was definitely a contender,” writes Joe Palca in their latest NPR article entitled “Stephen Hawking, Who Awed Both Scientists And The Public, Dies.”

"He was a great scientist and an extraordinary man whose work and legacy will live on for many years,’ the family statement said, according to The Guardian. ‘His courage and persistence with his brilliance and humour inspired people across the world. He once said, 'It would not be much of a universe if it wasn't home to the people you love.' We will miss him forever," Palca’s article continues.

According to the NPR article, “Hawking was probably the best-known scientist in the world. He was a theoretical physicist whose early work on black holes transformed how scientists think about the nature of the universe.”

“But his fame wasn't just a result of his research. Hawking, who had a debilitating neurological disease that made it impossible for him to move his limbs or speak, was also a popular public figure and best-selling author. There was even a biopic about his life, The Theory of Everything, that won an Oscar for the actor, Eddie Redmayne, who portrayed Hawking,” explains Palca.

Today, we remember Stephen Hawking.

We celebrate his life, recognize his achievements, and remember the impact he made on the scientific community – and the world.

From his sense of humor to how he reshaped our understanding of physics, Hawking awed all of us.

So, as we remember him and reflect on how he impacted our lives, we have a question for you:

  • Have you and do you continue to awe your customers?

It’s an important question because it’ll shape the legacy you leave behind one day.

Let’s work together to create an environment on your property that leads to customer memories you can be proud of every day.