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24/7 Software Blog

“This summer, musician Katie Sucha will be touring England. And she's scared,” writes Jasmine Garsd in their recent NPR article entitled “After Boeing Crashes, More People Want Help Taming Fear Of Flying.”

"It really is a serious mental challenge to walk through those doors and get on the plane,” Sucha shares in the article.

According to Garsd, “Sucha's fear of flying is so bad that when she was a teacher in Mississippi and wanted to visit her family in Michigan, she'd take a 14-hour bus ride rather than spend two hours in the air.”

“The upcoming trip to Europe is a great career opportunity, but she's terrified. She can't stop watching the news about the two deadly Boeing 737 Max crashes less than five months apart. Sucha gets nervous just talking about them,” explains Garsd.

"You know, if this happens with one type of plane, how many other examples of a faulty sensor or ... something malfunctioning," says Sucha.

The NPR article continues, “Boeing 737 Max airplanes have been grounded worldwide, and incidents like these are actually incredibly rare. But instructors who help people with fear of flying are reporting that enrollment in their classes has more than doubled in the wake of the crashes.”

“If you aren't a nervous flyer, you might not be familiar with the industry built around fear of flying. For $2.99 you can buy an app called Am I Going Down? It uses aviation statistics to calculate the risk of a crash on your upcoming flight,” Garsd writes.

“An app called Overcome The Fear Of Flying offers hypnosis relaxation. The list goes on and on,” Garsd continues.

Later in the article, Garsd shares that “Ben Kaminow, a graduate of Soar (a course), says it's worth the price. He says his fear of flying ‘was debilitating to my life. I would not go away with my family."

“Kaminow's phobia started in 1993, when his vacation flight from New York to Mexico hit strong turbulence,” the article explains.

“He was terrified.”

“It may feel as though the electric car has been crowned the future of transportation,” writes Susan Phillips in their recent NPR article entitled “Japan Is Betting Big On The Future Of Hydrogen Cars.”

According to Phillips, “Auto companies have plans to make more electric car models, and sales — still only a tiny fraction of the overall market — are expected to get a boost as more countries pass regulations to reduce carbon emissions. But Japan isn't sure that the battery-powered electric car is the only future, and it's betting big on something it says makes more sense in big cities: hydrogen fuel cell vehicles.”

“At the LFA Works factory in the city of Toyota, Aichi prefecture, workers install carbon-fiber hydrogen tanks on Toyota's new hydrogen powered fuel cell car. It's called the Mirai, which means "future" in Japanese,” Phillips explains.

The NPR piece continues that “A hydrogen fuel cell doesn't burn anything. It uses a chemical reaction between the hydrogen and the oxygen from the air to produce electricity. Hydrogen fuel cell cars are quiet, like battery electric ones, and they emit only water.”

“Only about 11,000 fuel cell vehicles are on the road worldwide. Nearly half of them are in California, which has stringent vehicle emission regulations and tax credits that incentivize electric and fuel cell vehicles,” Phillips shares further in the article.

Phillips continues, “In Japan, the Mirai is expensive even with a generous government subsidy that brings it down from the equivalent of about $70,000 to about $50,000. The largest cost is the fuel cell production, but Toyota says that will drop as production ramps up.”

“Japan has embraced the technology and aims to create the first ‘hydrogen society,’ which also includes the use of hydrogen for power generation. The energy ministry has ambitious targets in the lead-up to the 2020 Olympics. The city of Tokyo plans to deploy 100 hydrogen fuel cell buses during the games, and it wants to have 40,000 fuel cell electric vehicles on the road, with a longer-term goal of 200,000 such vehicles in the next six years,” according to the NPR article.

Progression, change, and innovation all excite us.

It’s why we’re so focused on today’s article and getting this insight to you.

What are you betting big on now and for the future?

Tough question?

Let us help.

It’s time to look at your current situation, your current operation.

Are you operating as you should in 2019 – and most important – thinking about 2020 and beyond?

That’s OK if you’re not because you’re in the right place and reading the right article.

Of course, we’re not worried about bringing your attention to hydrogen cars.

But we do need you to pay attention to all the lessons here.

We’re betting big on the future of Proactive Operations. And you should be too.

Let’s work together to create a Proactive Operations society.

Are you ready?

“Sacramento Mayor Darrell Steinberg has a message for his neighbors to the south in Silicon Valley who might be sick of the high prices and overcrowding: "If you are a small business or an entrepreneur and you are trying to make it in in the Bay Area and you can't, don't move to Seattle — move to Sacramento,” writes Laura Sydell in their NPR article entitled “Coming To A City Near You, 5G. Fastest Wireless Yet Will Bring New Services.”

According to Sydell, “One of the lures he's using to draw businesses is newly installed Verizon fifth-generation, or 5G, wireless. Each generation of faster wireless speeds has helped spark innovation.”

“Streaming videos, getting real-time traffic reports and banking on your smartphone are among the services made possible by faster Internet speeds. That's why there's a lot of excitement about the possibilities surrounding 5G,” the NPR article explains.

“Experts say 5G will propel innovation in transportation, manufacturing, medicine and areas we still can't anticipate,” continues Sydell.

The NPR piece shares, “Not many people have seen 5G in action. NPR got a demo in a suburban neighborhood of Sacramento, one of four cities that currently have Verizon's new service. (The others are Houston, Los Angeles and Indianapolis.)”

“John Macias, an assistant performance manager for Verizon, demonstrates a speed test on a laptop in his truck. As he clicks on a PBS video, it begins to stream without any lag,” writes Sydell.

Spark innovation.

Real-time.

Faster internet speeds.

You know we couldn’t resist this article.

The concepts here and the path forward is right in line with our outlook for property operations.

We want to help you succeed with qualities like the breakthrough ones listed above.

It’s time to remove lag from your operation and hit the next level in performance.

Agree?

Ready?

Let’s get Proactive Operations employed for your property.

It’s a movement, and it’s coming to every city near you!

“A wire fox terrier named King has taken the crown at the 143rd Westminster Kennel Club Dog Show. He's the 15th wire fox terrier to win "Best in Show,” writes Matthew S. Schwartz in their recent NPR article entitled “It's Good To Be King: Wire Fox Terrier Wins Westminster Dog Show.”

"You know, I love you all,’ said Best in Show judge Peter Green as he stood in front of the finalists. ‘Every one of you.’ Then Green, who spent years honing his own craft as a professional dog handler to terriers, raised his arm and pointed at the dog he apparently loved the most. ‘He's best in show," shares Schwartz.

According to the NPR article, “The 7-year-old King is ‘as good as it gets,’ Green said, according to USA Today. ‘The head, the expression. Everything is really, really as good as it gets. And then the handler has him in perfect condition," explains Schwartz.

"I look at King, he's like a beautiful painting, a piece of art,’ King's handler, Gabriel Rangel, said earlier in the day. ‘The way he stands and performs, he's the whole package," the piece continues.

Kudos to King and his handler, Gabriel, for a remarkable victory.

It certainly got us thinking about one thing.

Is your operation “as good as it gets” or can it be improved?

Can you get better?

We believe you can, and that’s because your operational environment is always changing.

It’s always evolving.

That requires you to rethink what being as good as it gets is – every day.

Now, that’s not a bad thing or something you cannot handle.

But, you need to have the right mindset, fierce discipline, and a proven methodology engrained into your operation, all the way from your team’s behavior to your processes to the technology you use.

Keep reading; we’ll explain.

“Last fall, Corey Chase drove 6,000 miles around his state to ground-truth what every Vermonter with a cell phone knows: there are many, many places in the state where you simply can't get a signal, not to mention the 5 megabits per second data download speeds the carriers were claiming,” writes John Dillon in their recent NPR article entitled “One Man's Quest To Prove Vermont Has Terrible Cell Service.”

According to the article, “The six-week effort involved six cell phones, a state-owned Prius and an app from a software developer in Bulgaria.”

“What Chase, a Vermont Department of Public Service employee, found is now part of a detailed challenge before the Federal Communications Commission that officials hope will bring federal dollars into the state to improve the wireless network,” explains Dillon.

The NPR piece continues that “Chase, a telecommunications infrastructure specialist, drove the equivalent of Montpelier to Los Angeles and back. But his windshield time was along state roads and through town and village centers, at a slow pace of 40 mph. And occasionally he found himself on no road at all.”

"There's apparently a road that goes from Stamford to Bennington. I tried to take said road, and there's a state-government printed sign on the road that says: 'Your GPS is wrong, turn around now,” said Chase, according to Dillon’s article.

“Although Chase saw lots of beautiful sights and foliage driving around the state, his excursion was really a massive data collection project,” Dillon clarifies.

Data collection?

Looking at the weakness in the infrastructure?

While the title of Dillon’s article alone intrigued us, this undertaking hit home.

We see lessons for property operations worldwide.

So many lessons: complacency, change management, identifying your weaknesses, and most important, recognizing that your operation is terrible reactive.

We need to change that.

But, as you’ve seen with Chase’s mission, that requires a lot of time spent collecting data and going places you’re not necessarily comfortable going.

Are you ready to do what’s needed to be proactive?

“The Justice Department unsealed two separate indictments of Chinese telecom device maker Huawei on Monday. But only one of them reads like the script of a slapstick caper movie,” writes Laurel Wamsley in their recent NPR article entitled “A Robot Named 'Tappy': Huawei Conspired To Steal T-Mobile's Trade Secrets, Says DOJ.”

“That would be the one that describes the U.S. government's case alleging that Huawei stole trade secrets from T-Mobile, the wireless service company,” explains Wamsley.

“In the indictment, the government says that between June 2012 and September 2014, Huawei repeatedly made efforts to steal information about the design of a T-Mobile robot. The robot's name, adorably, is ‘Tappy,” the article continues.

Wamsley shares, “We would like to include a photo here of Tappy, but photographing the robot is expressly prohibited by T-Mobile, and Tappy is kept under very tight security in a lab at T-Mobile headquarters in Bellevue, Wash.”

According to the NPR article, “Tappy's job is to test devices before they go to market. With a rubber-tipped robotic arm, it touches the device screen, imitating a human using the phone — while at the same time tracking problems, measuring how long tasks take to complete, and monitoring how much battery is drained by each task.”

“At least at the time of the events in the indictment, Tappy was apparently the envy of other mobile companies, and only T-Mobile employees were allowed to operate Tappy. But eventually the company allowed employees from its phone suppliers to access and operate the robot – so long as they signed nondisclosure and confidentiality agreements. Those agreements specifically barred suppliers' employees from attempting to reverse engineer Tappy, or to take photos or videos of it,” continues Wamsley in the piece.

Wamsley continues that “Meanwhile, Huawei China was reportedly trying to build its own device-testing robot — named, less cutely, ‘xDeviceRobot’ — and it was not finding much success. And Huawei's devices weren't faring well on T-Mobile's Tappy tests, failing more often than devices made by competitors.”

Now, chances are you’re not developing a top-secret robot to change the wireless provider game.

But you’ve most certainly got critical data about your customers, operational processes, and any other competitive advantage you’re leveraging.

That’s why it’s important to know how you can protect it.

We believe Proactive Operations that stick to the methodology get it right more times than not – way more than not.

It’s a disciplined way to keep your performance up and your property protected.

Keep reading; we’re going to share how to protect your figurative “Tappy” from others.