24/7 Software Blog


What immediately comes to your mind after it's said?

You might envision a series of people, departments, technology, and all the moving parts of your operation.

We're not sure what you will see.

But, we know 'infrastructure' must resonate.


It's an essential part of your operation.

As the second pillar of Proactive Operations, its primary purpose is bringing your operational personnel, teams, or departments together on the same plane.

But, we suspect that when you thought about it, your perspective might be different than ours.

It'll probably be different from any other professional reading this article.

That's cause for concern.

There could be deficiencies in what you believe to be a capable infrastructure.


Is your 'infrastructure' missing something?

Several aspects of your operation are humming, but other areas of it could be leading you to manage reactive processes.

We've got to see where the shortfall is today.

How does that sound?

We've had the privilege of working with hundreds of the world's greatest operations to understand what the result of the right foundation is.

Keep reading; we're going to share what we know.

Life as we know it has changed.

You’re probably working from home.

But your property remains.

It’s sitting there waiting for you, your team, and all your customers to return.

And while it seems empty, it’s not.

Uninvited microscopic visitors are making themselves at home.

They’re sitting, waiting, and anticipating the very people you’re charged with protecting – ready to make them sick.

Your responsibility continues.

But like we said, it has changed.

Your focus of responsibility is different today than it was two weeks ago.

Protecting everyone means keeping your property clean.

Let’s be straight.

Uncleanliness now might cost untold litigation expenses.


Proactive operations know this.

You need to be obsessed with cleanliness and risk.

This relationship matters more than ever.

The days of dial-up are gone.

Long gone.

But, operations are still using "technology" from the days of old.

Are you?

We hope not, but you probably are if you don't use real-time communications on your property.

Today's operational environment requires your team to be fast-acting.

Everyone knows technology is evolving daily, which comes with the demands for maximizing your performance.

We get it; the stress of this can be overwhelming.

But our question is this:

Why are you still running your operation as you did two years ago?

If that's a hard pill to swallow, consider this.

Each day that passes – technology evolves more than the day before.

Even two years ago, it took a lot longer to develop your operation.

Do you agree?

Nowadays, as in 2020, there are new software applications created often.

This software is shaping the future of property operations like yours.

There are two sides to this coin, and you must decide which one you want to be on today – before 2021 rolls around, and you're even farther behind.

You can embrace the speed of communication and data exchange required for modern-day operations, or you can continue running your operations using antiquated software and processes.

The latter puts you behind the eight ball and always playing catch up.

It gets worse, too, because now your customer experience and revenue declines, while your risk increases.


Here's the hard truth you need to know:

You must use operations management software to maximize real-time communication capabilities on your property to keep up with the demands of the evolving operation environment.

That way, you can ensure the longevity of your operation.

Are you ready for Proactive Operations?

“The big picture on election security in the 2020 campaign after Super Tuesday: could be worse — but also could be better,” writes Philip Ewing in their recent NPR article entitled “What To Know About The Election Security Situation After Super Tuesday.”

“The biggest day of voting so far in this year's race wasn't problem-free: Officials dealt with problems in Texas, California and North Carolina, plus tornadoes disrupted the vote in middle Tennessee,” Ewing explains.

“And, as national security officials acknowledged before and during the vote on Tuesday, foreign malefactors continue to try to influence the information environment in the United States via agitation and disinformation on social media,” Ewing continues.

According to the article, “Even so, Americans appear to have been able to cast a ballot as they wished without major cyberattacks, information dumps or other mischief like that seen in the wave of active measures launched by Russia in 2016. So far.”

"Tuesday may have been a success, from the perspective of foreign influence — but folks ought to remain vigilant," said David Levine, a former elections supervisor who now serves as elections integrity fellow with the Alliance for Securing Democracy, a group in Washington, in Ewing’s piece.

Ewing shares, “The problems and disruptions that took place around the country were connected with elections equipment systems, shortages of poll workers and long lines of voters.”

The NPR article continues, “They followed comparatively smooth primaries in South Carolina and New Hampshire, a comparatively smooth caucus in Nevada and the high-profile implosion of Iowa's caucuses — itself the result of problems with an app used to tally and report caucus results.”

In sum, there are many complexities and opportunities for vulnerabilities to hinder Super Tuesday progress.

How would your property handle a ‘Super Tuesday’-level event on your property?

Now sure how?

Employ the Proactive Operations methodology.

You’re stoked for this week.

Today is the first day in your new role for a new organization.

You’ve been waiting for this moment for several weeks.

No more waiting!

You did it.

You sit down at your new desk, in your new office, and take a sip of tea out of your new motivational mug.

“This is going to be awesome,” you murmur to yourself.

You call your operations manager to give you the details on all the processes.

You’re not wasting any time getting started.

Shari picks up the phone.

You ask her where to log into your real-time communications platform and where the internal process can be reviewed.

“Uh, we just know what to do,” she replies.

“We use some different tools to manage different parts of the operation,” Shari continues over the phone.

You pause to catch your breath.

“You what,” you exclaim.


You don’t even know what to say.

There are many problems with this.

Do you see them?

You know you have to handle this immediately.

Your excitement quickly turns into anxiety.


You’ve inherited an inefficient operation.

So, what are you going to do?

A lot of options begin running through your mind.

One includes packing your motivational mug into its recently unpackaged box on your floor and walking out the front door.

But, you’re a proactive leader - you’re not going anywhere!

Here’s an opportunity for you to turn this inefficient and reactive operation into a proactive one.

Let’s do this.

“Irresponsibility — by carmaker Tesla and by a Tesla driver — contributed to a deadly crash in California in 2018, federal investigators say,” writes Camila Domonoske in their NPR article entitled “Tesla Driver Was Playing Game Before Deadly Crash. But Tesla Software Failed, Too.”

According to the article, “The driver appears to have been playing a game on a smartphone immediately before his semi-autonomous 2017 Model X accelerated into a concrete barrier. Distracted by his phone, he did not intervene to steer his car back toward safety and was killed in the fiery wreck.”

“But Tesla should have anticipated that drivers would misuse its ‘autopilot’ feature like this and should build in more safeguards to prevent deadly crashes,” says Domonoske.

“That's according to the National Transportation Safety Board, which spent nearly two years investigating the crash,” Domonoske continues.

The article explains, “Tesla's advanced driver assistance software is called ‘Autopilot.’ That suggests the car can steer autonomously, but the system is limited and drivers are supposed to pay attention so they can take control from the car if necessary.”

"When driving in the supposed self-driving mode, you can't sleep. You can't read a book. You can't watch a movie or TV show. You can't text. And you can't play video games," Robert L. Sumwalt, chairman of the NTSB, said Tuesday, shares Domonoske’s article.

That’s a tragic accident.

What are your thoughts?

Should Tesla have safeguards in place with a driver assistance software called ‘Autopilot?’

Whatever your opinion, we’ll be the first to tell you: you need a methodology to anticipate the actions of your customers.


The quick answer: you want to keep them safe.

And, your goal is to protect your property from liability.

So, how do you do that?

You employ Proactive Operations, well, to make your property’s operation proactive.