24/7 Software Blog

It’s been a long but productive year for you.

You’ve really stepped it up.

Plans to take your operation to the next level this upcoming year are underway.

You’re pretty busy making the needed changes and improvements.

But, it wasn’t always like this.

Your predecessor did not leave you with much of a legacy to build.

You were forced to start over, which terrified you.

From inefficient processes to high employee turnover, to non-existent technology, you had your work cut out for you.


Everything was your responsibility from the start.

Your team was looking at you to change things around for the better.

You were ready for the challenge because you knew a change was necessary.

But, you weren’t so confident and clear on how to get started.

You spent several weeks researching and reaching out to colleagues that have done it right; the consensus led you to 24/7 Software’s blog.

Here is where you discovered the Proactive Operations methodology.

That’s when the real work started, right?

“Less than a week after the iPhone X release, a Vietnamese security firm says it has done what others couldn't — trick the phone's facial recognition software. How? One very creepy mask” writes Laurel Wamsley in their recent NPR article entitled, “Security Firm Says Extremely Creepy Mask Cracks iPhone X's Face ID.”

“In a video released by the company Bkav, an employee unshrouds the mask, to which the phone apparently responds to by unlocking. ‘Face ID on this iPhone X is not as secure as Apple has announced,’ the employee says. The employee then unlocks the phone again with his own face,” explains Wamsley.

According to the NPR article, “on its website, Bkav says it made the mask with two- and three-dimensional printers, silicone and ‘hand-made’ skin to ‘trick Apple's AI."

Bkav’s team is smart.

But, their “achievement” gave us a pit in our stomachs.

What if criminals cracked the code on your operation? We don’t want your property to be vulnerable to threats like this.

There’s more to this hack story too.

“The whole thing cost about $150,” the company touts in Wamsley’s piece.

Others have taken on the challenge of cracking iPhone X’s facial recognition software.

But, Bkav’s attempt and success were all we needed to start talking about threats to your operation.

“In 2005, shortly after earning a master's degree in electrical and computer engineering, Sam Cape was looking for work online when he came across a cryptic help wanted ad,” writes Allyson McCabe in their recent NPR article entitled “Like Magic: The Tech That Goes Into Making Money Harder To Fake.”

“At his interview, he was shown something that blew his mind. Cape says it looked like film but was three-dimensional and appeared to be moving. It was, in fact, a prototype of a micro-optics technology he would go on to refine as the director of research and development for Massachusetts-based Crane Currency,” McCabe continues.

According to the NPR piece, “Cape says the technology uses microscopic lenses so tiny you can fit about a dozen of them on the tip of a human hair. Nearly 1 million of these lenses are used to magnify underlying microimages on each of the newest $100 bills. The result is a visual illusion that looks a bit like the old 3-D tilt cards you might find inside a box of Cracker Jack.”

Incredible, right? We could not agree more.

But, it’s not the technology itself that caught our attention.

It’s what it does that drew us in – its purpose.

“This may sound like something out of Harry Potter, but the new technology serves a very practical purpose: the deterrence of counterfeiting. To thwart would-be counterfeiters in the Colonial era, Ben Franklin himself made currency notes cast from the distinctive patterns of real sage leaves. It has become a lot harder to keep up with the bad guys — especially in recent years,” explains McCabe.

“In July 2016, the aftermath of a police shooting of an African-American man was broadcast live on Facebook. Instantly, Americans of all stripes used the platform to step up the race wars and attack each other. Across the world, in India this past summer, a post of a cartoon of the Prophet Muhammad on Facebook sparked mob violence in which one person died,” writes Aarti Shahani in their recent NPR article entitled “Mark Zuckerberg's Big Blind Spot And The Conflict Within Facebook.”

“And now, U.S. lawmakers are looking into Facebook's culpability after evidence that Russia-linked operatives placed ads on its platform during the 2016 presidential election in an effort to disrupt democracy,” Shahani notes.

“For Zuckerberg, connecting the world means bringing people together. But increasingly the platform is being used by some very powerful elements to do the exact opposite: sow divisions. That's led Facebook struggling almost every week to offer explanations for misleading and divisive news on its platform,” Shahani explains.

Shahani’s article quickly resonated with us. From its title to the context of Zuckerberg’s ongoing battle to protect the Facebook platform and its users.

Yes, Facebook is different than your property on many levels.

But, the fight to keep your customers and property (Zuckerberg’s platform) safe – well, that’s something you have in common.


“The Dow Jones industrial average on Tuesday briefly topped 23,000 for the first time, crossing another milestone amid better-than-expected earnings reports and concerns that stocks are approaching another bubble,” writes Avie Schneider in their recent NPR article entitled “Dow Crosses Another Milestone, Topping 23,000 For The First Time.”

“But the 30-stock index ended the day at 22,997.44, up 40.48 points,” Schneider continues.

The NPR article notes “The Dow finished above 22,000 for the first time on Aug. 2.”

“With its new record level, the blue chip index is now up 16 percent since the start of the year and about 26 percent since Election Day,” Schneider comments.

This news appears to be good news for the economy, and indeed a milestone worth acknowledging.

It also got us thinking.

“Tesla gets more than its fair share of media hype, but it appears to be stumbling in the spotlight,” writes Sonari Glinton in their recent NPR article entitled “Out Of The Gate, Tesla Stumbles On Its Mass-Market Car.”

“Citing ‘production bottlenecks,’ Tesla reported this week that it delivered only 220 Model 3 sedans and produced 260 in September. That's far below some pretty ambitious goals set out by its CEO, Elon Musk,” the article continues.

According to Glinton’s piece, “For Musk, the Model 3 is not just Tesla's make-or-break car, it's the company's reason for being. The company predicted in previous months that it expected production to ‘achieve a rate of 5,000 Model 3 vehicles per week by the end of 2017.’

The NPR article continues that “Tesla predicted annual production would climb over the next few years to more than 500,000 vehicles. That ramp-up was expected to be difficult, but Musk said on said on Twitter that the company could smash through expectations.”

The insight here is clear. Do you see it?

It’s a challenge our customers are often faced with when moving to Proactive Operations.